Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

This man is taking advantage of everyone . . He is over charging for services , for cleaning $400,…read moreshould be 150-200 for chimney cleaning, to replace anything on top in way of the crown or cap, he over charges by thousands. . Beware of his BS, he figures the 42 yrs he has been doing this gives him the right to over charge by thousands. . Do not use his services

As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the…read moreSouth, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat. It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter. Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability. Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves. Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need. Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat.

Terrible experience! The technician only cleaned the flue from the bottom and never got on the…read moreroof to check the flue. We weren't able to get a fire started and recontacted the company who told us they wouldn't be able to come out for another 2 weeks. We called another company who came out and found the flue to be plugged at the top. Pictures were taken of the problem, which we shared with the owner of the company. He has refused to refund our money and called my husband a liar. We get our chimney cleaned every year whether it needs it or not. We could have had a fire based on the blockage. Would not recommend!

Lied about his service and attitude towards his unsatisfied customers. His tec didn't go out on the…read moreroof to inspect his work. Had to call another chimney sweep to finish his job. Due to the fact he scheduled us way out instead of coming right out to check the problem. Then he comes out and believes his tec in which he never checked his work. We will never use them again. After using them for over 4 years and out right called us a lier. ​

Bought a house that hadn't been lived in for a year or two (the owner had stuff in it but lived…read moreelsewhere). It smelled stale and like the previous owner's pets, so I was pretty sure it needed air duct cleaning. Gave A+ Air Duct Solutions a call and they gave me a quote for what it would cost. Everything was all lined up and then the closing date was bumped up. Didn't want to move my stuff in to a house that smelled so asked A+ if they could move the appointment up. They worked with my schedule and got it changed. While cleaning today, they let me know a couple things they noticed about the house - for instance, evidence of mice in the vents!!! Honestly, didn't have much experience with air duct cleaning but these guys knocked it out of the park!!! They offered air duct sanitizing and after explaining what it does, I'm glad I got that service, too. House smells so much better. Now to move my stuff in. I can't say enough good things about this company. The guy was great and patient with someone who knew nothing (me). If you are looking for air duct cleaning (and from what I've experienced, you should!), give A+ Air Duct Solutions a call. Cannot recommend high enough. Thank you, A+!

Had these guys out again since my dryer went drying as well As I was hoping. They got it cleaned up…read moreand showed me the aftermath. There was a lot of buildup. Thank goodness for them!

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

This business is extremely unethical and unprofessional. I do not recommend this business to…read moreanyone. They scam you out of money and then block your calls and even change their numbers to avoid you. I called them for a quote to repair my chimney. Not once did they mention a fee for coming out to take a look when I was setting up the appointment. Once they arrived, the owner told me he needed to clean the fireplace to get a good look. Once again, no fee was mentioned for doing this. After all was said and done, he informs me that I owe him $145 for service fees and cleaning!! To top that off, he didn't even give me a quote for the work I was needing done because he didn't have his catalogs in yet. Something he should've mentioned when I set up the appointment! Not that I would ever give this guy my business, but till this day, (a month after he came out) he has yet to send me the quote he said he would mail us. We gave this guy $145 for absolutely nothing other than for having him clean a chimney that isn't even functional. After calling him about all this and voicing our concerns, he said he would refund half our money back. After a week of not receiving the refund in the mail, we started calling and leaving messages that weren't being returned. After a week of calling, they blocked our phones altogether. It wasn't until we contacted the BBB that the owner, Mike Render, finally sent us a check although it wasn't even for the amount that he owed us. Stay away from this business and its owner, they are nothing but scam artists.

The owners name is mike. Just opened the business recently. He is a mason who can do it all. He is…read morecurrently essentially redoing our house. Started off by using him to check our chimneys, from there he became our contractor and he's been great since. We had him replace our windows, repaint the outside of our house, add an egress window in our basement and seal off our basement from water (had leakage when we moved in, no leakage since he sealed it up). He did a great job on everything, and has been honest and very open to communication from the start. Right now he's redoing our basement. Put in the walls and painted them (sturdy and they look great), built our movie theatre and made our fire place mantle. Currently he's doing our ceiling and floor. We expect it to be excellent, just like the rest of his work.

I chose this company after many people on the Nextdoor app recommended them and I did my research…read more We have never owned a home with a working fireplace before. Ours is a gas, direct vent fireplace. So we wanted piece of mind knowing that our home is completely safe and how to use the fireplace. I checked with the BBB, Facebook posts and their awesome website. Their website is a must to check out!! They have multiple videos for the work that they do on which type of fireplace you have. Ron walks you through what they do and how it benefits your family and your home. We had James Yoshida over as the technician. We have two boys (4 & 2) that were also home and very interested in who he was and what he was doing. James laid down blankets to protect our floor from any mess. He took things apart and serviced the fireplace. Vacuumed the logs, replaced the embers, cleaned the glass and painted the inside to look new. He made sure before he painted that no one was allergic to paint fumes. Which I thought was a great question to ask as you never know. My children were all up in his business asking questions and James had the patience to answer them. (They has good questions) James even blew up a glove for the kiddos to share. It was refreshing to invite a stranger into your home and have them leave as a friend would. I highly recommend the company. I also wanted to mention Ron as each time I called, he took the time to answer my questions. At first when I told him I was gathering quotes, I hung up from him thinking that was nice to not feel pressured to have to set up an appointment right away or make a split decision. I called back after the service was performed to gather more clarification and Ron nailed my questions. Finally, we have a digital copy of the service performed along with photos of before, during and after. We will see them again next Winter.

They were prompt, which was appreciated, but I probably would go to someone else next time. We…read morecalled to request a cleaning due to raccoons in our chimney, and a cap to have put over the top. They agreed and came out within about an hour. Disappointed that they charge us more than quoted, without acknowledging why. I can't help but assume they have no fee schedule, and make it up as they go along. Also when they arrived, they neglected to tell us they did not have caps, but had to order one in. So we had to pay a second service charge to have the cap installed and ordered. Since we were dealing with animals, and they knew that, I expected them to tell me on the phone they did not have the ability to cap the same day (as I had requested this on the call). Overall way more expensive than it needed to be, since they were less than forthcoming.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

My wife and I reside in a 55 + Community with a common area for friendly gatherings. An important…read morefeature of this area is a gas fireplace installed and serviced by Claxton. This has not worked since March. Now, 10 months. Neither Claxtons technicians nor the suppliers' have been able to restore it to a safely operating part of the community. we residents have no enjoyment of this amenity installed by Claxton.