I chose this company after many people on the Nextdoor app recommended them and I did my research…read more We have never owned a home with a working fireplace before. Ours is a gas, direct vent fireplace. So we wanted piece of mind knowing that our home is completely safe and how to use the fireplace. I checked with the BBB, Facebook posts and their awesome website. Their website is a must to check out!! They have multiple videos for the work that they do on which type of fireplace you have. Ron walks you through what they do and how it benefits your family and your home. We had James Yoshida over as the technician. We have two boys (4 & 2) that were also home and very interested in who he was and what he was doing. James laid down blankets to protect our floor from any mess. He took things apart and serviced the fireplace. Vacuumed the logs, replaced the embers, cleaned the glass and painted the inside to look new. He made sure before he painted that no one was allergic to paint fumes. Which I thought was a great question to ask as you never know. My children were all up in his business asking questions and James had the patience to answer them. (They has good questions) James even blew up a glove for the kiddos to share. It was refreshing to invite a stranger into your home and have them leave as a friend would. I highly recommend the company. I also wanted to mention Ron as each time I called, he took the time to answer my questions. At first when I told him I was gathering quotes, I hung up from him thinking that was nice to not feel pressured to have to set up an appointment right away or make a split decision. I called back after the service was performed to gather more clarification and Ron nailed my questions. Finally, we have a digital copy of the service performed along with photos of before, during and after. We will see them again next Winter.

They were prompt, which was appreciated, but I probably would go to someone else next time. We…read morecalled to request a cleaning due to raccoons in our chimney, and a cap to have put over the top. They agreed and came out within about an hour. Disappointed that they charge us more than quoted, without acknowledging why. I can't help but assume they have no fee schedule, and make it up as they go along. Also when they arrived, they neglected to tell us they did not have caps, but had to order one in. So we had to pay a second service charge to have the cap installed and ordered. Since we were dealing with animals, and they knew that, I expected them to tell me on the phone they did not have the ability to cap the same day (as I had requested this on the call). Overall way more expensive than it needed to be, since they were less than forthcoming.

My case was tricky: wanted a wood stove in my basement so installation required putting the pipe…read morethrough the roof and ground level floor. The competitor company said it is not possible... Scott did a great job figuring it out. He was also very respectful of my home, making sure to clean up after himself and leaving the area even better than he found it. Overall, I am extremely satisfied with the service I received from this company. They were professional, efficient, and took great care to ensure that everything was done right. Scott's expertise and attention to detail really shone through in the final product, and I couldn't be happier with my new wood stove. If you're in the market for a wood stove installation, I highly recommend giving this company a call. They truly exceeded my expectations and I am confident that they will do the same for you. Thanks again to Dan, Scott, Mellissa and Emily for a job well done.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

We started using 10 Men Roofing for leak repairs at our warehouse, and they have been quick to…read morerespond and fairly priced. They also helped repair a customer's gutter, doing a great job matching the new section to the old. Our customer gave us great feedback, stating that 10 Men was eager to help and completed the job in a timely manner. Their communication was excellent, keeping the customer informed every step of the way.

From scheduling the project until completion everything was perfect. 10 Men Roofing was…read moreprofessional, efficient and very dependable. Their work ethic and attention to detail were truly impressive and they maintained a clean and organized site every day. Even with challenging Spring weather, they kept things moving along and stayed on track. Jaco and Hanco were especially fantastic--Jaco even handled a difficult neighbor while I wasn't around. Their dedication and customer service exceeded all my expectations. 5 stars - I highly recommend them!

I've dealt with them a few times over the years and they are always prompt, professional,…read morecourteous, and often just a liiittle cheaper than the competition. Most of the times that I have called, they were out to my house within the hour. They have never recommended any parts or repairs that we didn't need, in fact they actually saved us several hundred dollars by doing a repair that another company told us had to be a replacement. They do a great job and we will be using them again.

I contacted Norm's after Black Hills Energy Service Guard Company informed me the life span of…read moretheir repair/replacement parts don't cover anything older than 8 years old. Terry was great to work with. Was able to change out AC unit within a day and cost was much less than my quotes from Service Guard repair company. Love being able to spend my money locally and on reputable companies. Highly recommend using Norm's for any of your HVAC issues/repairs!

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

Shane has been our "go to" Heating and Cooling repair for over 5 years. He is fast, knowledgeable,…read moreand very easy to work with. He has come a few times and charged absolutely nothing! Just today we had him come to fix our Air Conditioning unit. He found the relay outside had been disabled. He fixed it and charged us nothing! We need more businesses like this!

Cannot recommend enough. Owner Shane is a straight shooter, who will explain every question you…read morehave without trying to upsell you. He is more interested in you being happy and keeping your home cool than maximizing his bottom line. We had a few small hiccups with our unit, and we had people out to the house within an hour each time we called. Recently, they were out until 930 pm on a 95 degree saturday fixing an issue with the manufacturers equipment. Free of charge! I could not be more pleased to be a customer. Would HVAC again.

I bought a window and the installation for it through another company. They ran into a problem and…read morecouldn't complete the install. So I called Total Construction and they knew what to do. They did a professional job and they were very clean throughout the process I highly recommend this company.

I had an old chimney which was not in use and I wanted it taken down. I stopped at Total…read moreConstruction on a Thursday and showed them pictures and they said they could do the job. Peter came the next day and took more pictures and made measurements. He called me early the next Monday with an estimate, which we discussed. He called back later that morning and said he could have someone out that day. Dave showed up and pretty much by himself took the chimney down. Another worker showed up and hauled it all away. Dave patched the roof where the chimney had come up through and shingled it and also put new brick in the wall where the pipe had come out to vent the stove. Another worker came and trimmed and painted under the eave and sealed the inside wall. I was impressed with the speed and quality of the job they did and will recommend them to anyone who needs work on their house done.