Good casino, could have lil better and/or machines but they have a lot of machines. 5/5 go there a…read morelot. Should be more casinos in nh and more gambling

Great casino fun! The slots were good with many options. Won some, which was a bonus! The food was…read morealso good! Glad we could enjoy dinner and a fun night out in Manchester! We will be back for sure!

The Brook should be considered a great casino but it is always freezing. People no longer go most…read moredays because they know the cold air blows on you constantly. Everyone complains but they do NOTHING...

We stopped here to check out the local casino. Very dark and gloomy. We are used to a more colorful…read moreand attention grabbing themed casino. This one felt like a dark dingy back room of a bar. The service was good. The prices of drinks was more than average. $24.00 for 2 mixed drinks. We didn't see very much action. No one was winning anything. We blew through $360 in less than hour. The hubby tried the tables. He is usually pretty luck but not this time. I just played at the machines. We both didnt win anything. Now I remember why I don't gamble. Not worth the time or money.

Enjoyed my time here. I only play slots. Did not see any hand pays the whole time I was there…read more Had a burger at Wahlburger..

This is strictly about the horse racing experience. Yesterday was a beautiful day. There were lots…read moreof people out to watch the races. The bar was so slammed the entire time, they had only one bartender on. She had a whole bar full of people plus a never ending line of patrons waiting for drinks. It was awful. We also did a little gambling and were incredibly disappointed when our horse won the race only to find out the gentleman who gave us our ticket hit the wrong horses number. Gambled on horse #1, the ticket was for horse #2! So we lost all those winnings. The man did apologize but it was just so disappointing. In all it was fun to go watch the horses, but I was very surprised that the outdoor bar wasn't open. It was really a beautiful day and they lost out on lots of revenue from not properly staffing for the crowds. Lastly, we went into the casino to get some food only to find out there are very few options. Pizza, burgers or Dunkin. We ordered a pizza to take back to the grand stand and it was mediocre. Kind of a sad day and we will not be rushing back again.

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

I've been to both the River and the Moose Casino. The River has the best and most well spoken…read moresecurity guard I've ever met. He's sharp and is always watching everything even when he is dancing around with the people! I think his name is Cameen. He's awesome!

They do a "chicken toss" on Fridays at 7 that's pretty entertaining, with a chance to win cashread more

So Jessica the bartender is the absolute best part of here. Apparently if you walk away from the…read moretable with your chips they depreciate in value. No one in there can count. One dealer didnt even know the rules and kept asking for help and miss paying ppl. It happend alot. This place used to be cool but now its a s show

Gate City Casino did NOT come to play!…read more Listen... the vibe is right, the energy is buzzing, and the experience is giving GOOD TIME from the moment you walk in. Clean space, friendly staff, and just enough excitement to keep you locked in. BUT BABYYYYY... let's talk about the food. That bang-bang cauliflower?!?!?! Crispy. Saucy. Flavor on 10. I almost forgot I was in a casino because I was too busy enjoying that plate. Whoever is back there in the kitchen deserves a raise immediately. Period. Whether you're coming to play, chill, or eat good while having fun -- Gate City Casino understood the assignment. I'll definitely be back... and yes, I'm ordering the bang-bang cauliflower again.

The atmosphere is good, the food is great! Stopped in to grab some food while driving through (from…read moreout of state) and the food was great! Steak Egg Rolls were our favorite! Husband got a burger and it was HUGE! Drinks were on point as well. We will definitely be coming back!

The lucky moose, it went from class to trash very quickly. It's not a place I would frequent…read moreanymore when before I used to go. Several times a week, it's very trashy. The employees scary kitchen staff smoking right outside the main entrance and then go cook my food disgusting