When asked how payment was to be made I was told it was to be paid up front in cash. When I…read morereturned after 4 nights my dog was stressed out beyond belief (shedding, crying). When I asked if by chance he was given anything other than what I left (due to food allergies) I was told no. When I asked if visits and walks took place as agreed upon (again trying to figure out why my dog was so stressed out), I was told to check the ring camera for Arzu's comings and goings. I should not have to check my ring camera to make sure visits and walks were done. When I asked for the key back - it was returned broken off of the key ring. Again was told it was not broken although it was handed back to me in 2 pieces.

Hiring our first dog walker was nerve wrecking. At the time, my fiancé and I were both night shift…read moreworkers and had strange schedules: we worked weekdays, weekends, and holidays. I worried about finding someone that could accommodate our strange schedule. When we reached out to Arzu, she was able to do it all for us. My work day (or night, what have you) always got a little brighter whenever I would receive a text update from Arzu. She sends us the cutest pictures of our dog, Casper. He absolutely loves her. Arzu has been with us through our different shift changes (from night shift, to day shift, to now working a regular 9-5 a week) and she's become almost like a member of the family. She has a flexible schedule and she is very reliable. There have been many times that she's been able to take care of our dog on short notice and emergencies. We are extremely grateful to her and can't thank her enough!

We are the owners of a very anxious Shiba and were initially so worried about leaving our daughter…read morefor boarding and did extensive research into various options before deciding to choose Under our Woof. Ae couldn't have chosen better; Mina treats all her pets like her own and sends updates every day, is very responsive and thoughtful for requests, and has policies to keep our pets safe. We will only choose Under our Woof for our baby from now on!

Mina is amazing with puppers! I'm so glad I found a place I trust so my pup, Milo, isn't alone for…read more10 hours while I work in the office! She not only watches Milo but trains him, as well. Mina is kind, pays attention to detail, and it is very apparent she and Ryan loves dogs! I can't recommend Under One Woof enough! :) Thank you Mina!

I'm so happy I found this place! I used to go to Sam's green paw but it always smelled like pee and…read moreour dogs hated going there and would tremble and shake with fear. Then we found Paw-llywood and now everyone is thrilled! She only takes one dog at a time, or if you have multiple dogs, they will all be loose and not in kennels and be together which is nice. She knows exactly how to make any dog look their absolute cutest without me saying a word, which is amazing. Highly recommend and definitely book in advance.

We are so lucky to have found Paw-llywood Pet Spa - talk about the perfect spot for your pet…read moregrooming service - We used to go to another groomer and the dogs would literally shiver as we walked in - I knew immediately something wasn't right for them based on this - and when we go to visit Marcella, the dogs go CRAZY with JOY - who has ever seen a dog get so excited to go to the groomers - LOL - these two little girls do They look amazing each time - and we couldn't recommend a better place for you to bring yours - call ahead to make sure you can find a spot in her very busy calendar - LA LOVES her - and she's LA's very best! You'll thank me - and the dogs sure have thanked us.

Kelli and Elite Pet Care are the absolute best! She is warm, caring, knowledgable and has been…read moretaking incredible care of my dachshund for the past year. She carefully screens the dogs and staff keep a close eye on everyone during the day. With free pick up and drop off it, the daycare an absolute steal! I love that the dogs get to play outside which no other doggy daycare in LA can offer. With the opening of their new dog park (St Barks), the dogs have a gigantic area to play during the day. I considered moving for work but decided not to just so that I wont lose Kelli! I could not recommend her more

Brought my two dogs Nala and Sugar to Elite Pet Care for 5 days, while out of town. I was a little…read morenervous leaving them with someone I didn't know. I was truly amazed at the service Kelli provided, her demeanor was professional. Impeccable service, she wouldn't accept our dogs without their vaccinations being up to date, which says a lot about her doggy daycare, love this. Kelli referred me to a great pet Clinic to get their vaccines updated. Kelli sent us video clips of the dogs daily, putting our minds at ease. She has a no cage policy, which is why we chose her as well her impeccable reviews on yelp. The dogs were so happy in the video clips she sent us. When I went to pick them up, they didn't want to come with me. Lol. Keli is a real dog lover and I am so happy to have found her. I highly recommend elite pet care. Thank you Kelli for an awesome experience xo

Last week, over the 4th of July weekend, my daughter phoned to tell me she was in the ER and being…read moreadmitted. Amidst everything, she was worried about her sweet, shy cat. With me in Seattle and friends who live near her North Hollywood apartment away, who would care for her baby? I started searching online for pet sitters, checking reviews, and am so grateful we found Sera. As other reviewers have said, she is great! She responded immediately to my message, took great care of my daughter's cat, and put her mind at ease with photos and updates. My daughter is looking forward to calling upon Sera again, for a fun trip next time. She's professional, reliable , kind and compassionate. If you live in NoHo, or anywhere really, we couldn't recommend Sera more highly.

A big thank you to Serafina and Jonathan for being so flexible and accommodating my request to pet…read moresit my little kitten Coco while I was visiting LA for a family wedding and family gatherings last weekend of January. Serafina put my mind at ease and explained the process since it was my first time. I immediately felt very comfortable ans knew I was in good hands. Thank you for your patience and being so understanding. Jonathan was great with communicating with me before and during taking care of Coco. He would send me texts to ensure all was going well and that meant a lot to me. Highly recommended and added to my favorites the next time I'm in town! :)

Sara and her crew have taken excellent care of three of our dogs now with both walks and sitting. I…read morelove the pictures they get to keep us updated how they're doing. They get the most amazing shots! And they take amazing care of our pups. We've had older dogs with health needs and a young puppy with boundless energy and their care, attention and understanding of them all has far exceeded any expectations we had. Do not hesitate to reach out to them!

We love Rufus and Delilah so much. Our dog walker is the best and they are so good about…read morecommunication. Would totally recommend for your four legged friend.

We are visiting from Marin in the Bay Area, and our sweet pup Wolly has been coming to Wag Hotels…read moreHollywood almost every day this week for the All Day Play Plus program. Wolly is a 12 lb, 10 year old Maltipoo who is very social but definitely set in his ways, so we do not say this lightly: we truly cannot say enough good things about the care he received here. From a logistics standpoint, the entire experience was incredibly easy. The flexibility of drop off before noon without needing daily sign ups was a huge win for us while traveling and juggling plans. Pick up as late as 7 PM was equally helpful, and the pricing felt very reasonable for the level of service. What really stood out was the thoughtfulness around safety and care. The facility is secure and gated at drop off, and we watched staff carefully manage dog flow right at the entrance. At one point, a team member even positioned themselves between our children and a larger dog out of an abundance of caution. That level of awareness told us everything we needed to know. We also appreciated the small but meaningful details. There is a live camera so we could check in whenever we missed him. They feed dogs separately and sanitize the area afterward, which gave us real peace of mind. But the true highlight was the caregivers. The way they greeted Wolly each day, how gently they handled him, and how clearly they knew the dogs in their care made this place special. Every afternoon we received the most adorable photo of him, and by midweek he was literally running inside, tail wagging, completely comfortable and happy. As dog parents, there is no better feeling than knowing your pup loves where he is and is being looked after by professionals who genuinely care. Wag Hotels Hollywood made our trip so much easier and more enjoyable. Thank you for taking such wonderful care of Wolly. We will absolutely be back the next time we are in LA.

Beware! This place is AWFUL!! A confirmation email doesn't mean sh*t to this place. I arrived with…read moremy dog today and was told they would not take him due to his age. They also claimed they called and left a voicemail after I filled out all the paperwork online. I don't know who they called, but it sure wasn't me. Imagine being in the business of watching people's pets when they are scheduled to leave town and leaving them with no care. I guess I'm "lucky" they aren't caring for my dog because they don't know what they are doing. Edit and reply to the BS reply received from Wag. You sent a CONFIRMATION to me I attached. That means you agreed to watch my dog and anyone receiving that would think the same. You left me with no care for my dog and no, you didn't call me or leave a message. I'm an ex-petsitter myself and this was a a horrifying experience to arrive to drop your dog off to leave town and be denied care. You should be ashamed to call yourself a business or say you care about animals. I assume you were the person in the office that didn't come out to talk to me and left it to two employees that probably hate their job. You told them to tell me my dog was too old and now you are lying. Shame on you. I see you have other reviews that show just how awful you are I should have read them first and steered clear of your company.

A special shoutout to Bryant, who provided exceptional customer service. He was friendly,…read moreattentive, and went above and beyond to answer all of my questions and make sure everything was perfect. It's clear he truly cares about both the dogs and their owners. I highly recommend this resort to anyone looking for a safe, caring, and high-quality place for their furry family members. We'll definitely be back!

My review is extremely delayed but I think it would help others to know my full experience. In…read more2023/2024 I found the dog resort extremely helpful as a day time dog sitter for 4-6 hrs at a time. My dog didn't seem to mind it and always came back calmer so I decided to leave him here for 9 days while I went away for a trip. I don't recall the exact costs. Probably between 900-1100 dollars for daily walks and his home provided food. I asked the employees to put on his sweater at night. It wasn't a question it was a very important task they agreed to. He was a very small 8 pound yorkie and was always cold. When I came back my dog was not his normal self. That already made me highly suspicious about getting his walks. He was coughing a lot, not sleeping but also lethargic. I took him to the vet and he had pneumonia. Meaning, he was cold from day 1 and got worse for the remainder of his stay and I never got a call from here. From there he got sicker and sicker and I had to put him down. I was devastated and desperate to get him back to normal for months! I recommend people never leave their dogs in places like this. Sure you save money and they may or may not have company (depending on their personality) but you're better off vetting a dog sitter to check in or stay with your dog at home. In the end you may save yourself an onslaught of vet bills from trying to figure what is making your dog so ill when back from a trip. At least with an in home dog sitter they're more like to stay alive and healthy. If you have a small dog with specific needs get someone who can cater to your dog with love and care. I highly suggest NEVER leaving your dog for overnight or extended stays. I hate that it took me so long to post this but my grief was too strong to do it before. I wanted to sue, I wanted my money back, but I was so sad and I couldn't bring myself to do much other than focus on him and move on with my life. I'll never get another dog after this experience.