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    Cassones RV

    3.4 (45 reviews)
    Closed Closed
    Updated 2 months ago

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    4.5
    (220 reviews)
    Oil Change Stations
    Responds in about 50 mins
    5.0
    (16 reviews)
    Appliances & Repair
    Responds in about 20 mins
    3.5
    (186 reviews)
    Tires
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    Great experience taking our RV to Cassones for a solar system upgrade and general maintenance and repairs. Knowledgeable and experienced techs. Work always completed on time and on price. Lucky to have such a great shop that's locally owned!

    Picture of hole in black water tank after repair shop removed it from RV I purchased at Cassone's.

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    Review Highlights - Cassones RV

    We were greeted by Richard the owner and Jason the lead salesman, both very comfortable to work with.

    Mentioned in 11 reviews

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    Arizona RV Service

    Arizona RV Service

    4.0
    (72 reviews)

    We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

    The quality and timeliness of the work were good, but the company's accountability and customer…read moreservice were disappointing. While my RV was being serviced, the battery disconnect switch was left in the "on" position, which caused the battery to die. Mistakes happen, and I understand that. One employee even apologized and acknowledged that the switch should have been turned off. However, the service advisor made no effort to correct the issue after it was confirmed that the battery would no longer hold a charge. Instead, she offered to sell me a replacement battery and still charge me labor for the installation. She also stated that I was lucky she was not charging me simply to test the battery, because according to her, the company charges for everything -- even basic battery testing. We spent a lot of money on our repairs so it is really disappointing that they could not offer any solutions for their mistake. In the end, it is not right that they made the mistake of leaving the switch on, and I was expected to pay the full cost of a battery and the "labor" to fix it. (For those that are wondering, the batteries health and performance were great when I brought it in). In the end, the experience left me with little confidence in the company's accountability or commitment to customer service.

    Camping World - Mesa

    Camping World - Mesa

    2.2
    (330 reviews)

    We had such an amazing experience at Camping World! As first-time travel trailer owners, we had a…read morelot to learn, and Candy and the gentleman who helped us (I'm so sorry I didn't catch his name!) truly went above and beyond. They took their time showing us everything and explained it all step-by-step so we felt completely comfortable and confident. They never made us feel rushed or silly for asking questions, and they made the whole experience exciting instead of overwhelming. Their patience, kindness, and knowledge made all the difference for us. We are so grateful for the outstanding customer service and support. If you're new to RV or travel trailer life, this is definitely the place to go! Thank you again for making our first experience such a great one!

    Needs to improve on customer service and rudeness. On 23 June 26, I was with my wife and in-laws…read more We drove an hour to look at some class B RV's at the Mesa store. I parked in the wrong spot. I walked in and spoke to the 2 nice ladies at the desk who were helpful. I requested to see some RV''s. They spoke to the GM who was sitting by 2 other salesman who were not busy. The female told me no one was there today help because the 2 senior salesman were at lunch. I told them I only wanted to look inside to check interior layouts. They said maybe later. I left my name and number in case they came back soon. As I was walking out, I noticed approximately 10 employees inside that were not busy. I said, "since no one can show me as RV, I guess no one wants a dale. I'll take my business elsewhere." I exited and drove to the class B's to see if I could look inside the windows. I was quickly followed by a salesman. I thought he might have brought keys to help. Instead he cussed me, in front of my wife and in-laws. I told him there was no reason to cuss me. He then swore at me again and said he was going to call the police. We left. I have never been treated this way, ever by any salesmen in my 56 years. If I did this at my job, I would face serious discipline. They were extremely rude and highly unprofessional. Steer clear of this location.

    Cassones RV - rv_dealers - Updated July 2026

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