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    Casteel Heights Pool

    5.0 (1 review)

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    9 years ago

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    USA Management

    USA Management

    1.0
    (15 reviews)
    31.0 mi

    Zero stars if that option was available. This is my second review of USA Mgmt, as my first review…read morewas "removed." This company fails on many aspects: illegal pay practices, non-payment of lifeguard and other staff, refusal to certify their lifeguards, never have managers on staff, nobody is held accountable, and the list goes on and on. Do not contract with this company - YOU WILL REGRET IT.

    USA Mgmt demonstrated a severe lack of integrity in almost every aspect of their operations. My son…read moreworked for them during 2 summers while they were contracted by Hunt Military Communities to manage pools on military installations. The hiring process was chaotic each time, with training requirements constantly changing depending on who he spoke with. He dealt with numerous employees each summer, and despite completing all requirements, his paycheck was withheld due to claims that he hadn't. It took over a month of persistent calls to get his certification properly uploaded. At the start of the 2024 season, the pool was at risk of not opening due to lifeguard certification issues. Shockingly, the company suggested forging certifications--an alarming practice, especially considering these certifications involve life-saving responsibilities. The clock-in/out app was unreliable, making it impossible to accurately track hours worked. Furthermore, USA Mgmt failed to update their insurance documentation, leading to the contract holder withholding payment, which caused the pool to close for several days. Instead of taking responsibility, USA Mgmt blamed the contract holder for non-payment, while the lifeguards, including my son, went nearly a month without pay. My son's last day of work was 7/27/24, and as of 9/4/24, he still hasn't received 2 paychecks. After repeated calls and follow-ups with a manager named Morris, I eventually sent a certified letter to their accounting dept. I was told 2.5 weeks ago that his checks were sent. When I asked when, I was not given a date and Morris blamed the USPS for checks taking a month or longer to be delivered. I was told again today they were sent and I asked when. He said today and did not have an explanation why he previously told me they were sent. This company's failure to pay minors on time, coupled with their illegal practices and indifferent attitude, is unacceptable. My son isn't the only one facing these issues--his fellow lifeguards have experienced similar frustrations. I am disgusted by their behavior and will be filing a formal complaint with the government to ensure these issues are addressed.

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    Casteel Heights Pool - swimmingpools - Updated August 2026

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