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    People searched for Customized Merchandise 234 times last month within 15 miles of this business.

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    T-Custom

    T-Custom

    4.6
    (119 reviews)
    $

    We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

    Customer service is awesome He help to the way what I want…read moreand how I wanted to have print on my shirt and plus his input

    West Coast Embroidery

    West Coast Embroidery

    5.0
    (1 review)

    Seriously - Alyssa and Regan were so awesome to work with. I…read morehonestly found them on Google and I contacted them via email. They are small and boutique so be patient with them. My job was simple and now I realized I brought my embroidered polos home without taking pics so I'll have to do that later on but wanted to give them PROPS for getting a quick and easy job done with VERY reasonable prices. I contacted other embroidery places nearby that had good reviews as well and their fees for digitizing my logos were astronomically expensive in my opinion. Which I know it isn't that much to digitize them....and they were very reasonable here. They also sent me pics of the images as actual embroidery prior so I can approve them via email. Once that was done it took them a few days (not including weekends) to get them back to me.... I didn't have a chance to meet Alyssa as everytime I went there she wasn't in but I met Regan and he was awesome to work with and deal with.... GREAT JOB if I can give 6 Stars I would but sorry only 5 Stars! I'll not only refer them customers but definitely go back to them for more work!

    From the owner: Custom Embroidery Hats, Merchandise, Apparel. Small to Large orders available. By Appointment…read moreOnly at this time, please call or message us to book your appointment. We appreciate your patience. We are still working remotely and have limited ability to offer phone support, but we do want to provide the best customer support that we can! For immediate response during business hours, try our live chat. It is quick and efficient. If live chat is not available during regular business hours, it is due to heavy chat demand, but you can also leave us a message. During regular business hours we attempt to respond to all inquiries within 30 minutes.

    Castle Designs - custommerchandise - Updated August 2026

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