It's clean and neat which alone makes it a decent place to shop. We've all been in dumpy adult retail places, but Castle Megastore seems to try to make the atmosphere nice. It is not as nice as Fascinations, but it is still not bad. Well lit, open and with plenty of space. There's a weird dude that works there and while its nice they want to be helpful, it should only be if people ask for their help. Approaching customers more than once is not necessary and the attempt at humor is . . . well . . . not funny. read more

As an "elderly" consumer, I was hesitant about approaching a salesperson but knew I could never find anything in this huge store by myself. A lovely woman named Abby smiled and approached me, offering to help. She took me directly to the item I was seeking, explained its features. I chose the model and made my purchase while visiting with Abby and her male counterpart up front. It was a very pleasant experience. read more

I was once afraid to mention all that's good here. Let me tell you that you will find nothing but good assistance here. Their selection has beyond all your desires and you can look even sexier. I came in planning on buying something in secret but today I want to share my experience. I was helped by the wonderful Mary, she will help you make the right decision for the tool you need. She's there to help you grow in learning yourself as well. No matter the cost the value comes in their service. I'm still on the fence between splurging for myself or sharing a good time with someone. Everyone one of their staff were kind and helped me with purchases in the past. When I return I'll be picking up the arc waves. Please come have an experience here and in the bedroom! read more

Castle Megastore - Womanizer and we vibe chorus. - Adult Shops Near Me - Phoenix, Arizona

Great service and a wide variety of toys and clothing. Staff is very knowledgeable and they make it comfortable to browse and ask questions

I usually come in and see Mary but learned that she transferred to a new location! But Joshua helped my partner and I tonight. He is phenomenal! He helped my other half and I with what we were looking for. He explained the deals that were going on in the store to us and felt like he was the only one reaching out to people to help customers. My other half doesn't like to spend a lot of money but he did a great job promoting a product that was over $300+ (which was great because it's hard to convince my husband to buy things for that much) he was VERY knowledgeable and would definitely come back to see him when I go to that location. Keep him around he is GREAT!!! Great customer service as well! read more

Huge store with lots of fun Halloween costumes. They had a huge selection of personal items. I came for an event. They were out of gift bags by the time I arrived. read more

They have a good selection of stuff. However the employees acted very weird towards my friend and I, as we're talking this older woman approaches and barks "you know you're in the men's section right?" Then I minute later "these are plus size over here!" Without ever even asking me what I'm looking for. It was really rude and made me super uncomfortable. The price of their lingerie is way too high since you can tell it comes from china. I mean they literally have the original SHEIN tags cut out of them. read more

Service is always good and they always have cute little outfits among other fun items.

Came in on 12-15-24. To get a little toy for my wife to play and have on our date night . They super helpful in finding the correct toy that we were looking for . And very professional. First time entering into a store like this but was made to feel comfortable being in there . Thanks you guys my wife loves the remote control couples control . read more

Selection is unlimited and the staff is very sweet and supportive, also very knowledgeable.

this was my second time at this location and they were both pleasant experiences, store was very clean and organized, both of the employees i saw were friendly and helped me find exactly what i was looking for, they both seemed very knowledgeable on the products they sell which is always a huge plus +++, i got so lucky cause i got the last of the throat numbing mints! main reason why i even went, overall a wonderful visit! read more

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Good selection but the older cashier lady who was helping us out was a little too friendly and touchy with my man, i get customer service but there is no reason to be touching anyone . . Not like yall make tips. . read more

All great. Nothing stood out to be bothersome or concerning. It is further from I home so I prefer pack won't go a lot but worth to be checking out every so often read more

When you have legitimate porn stars walk in and the first two people greet us with smiles as we are shopping for a local shoot, maybe the third person shouldn't ask for her purse like their going to steal something. It's a very simple sign of trust and we will gladly take our business elsewhere. read more

Worst customer service in the industry buy something one night does not work take it back the next day and they give you a Yelp piece of paper to contact what a piece of shit company they are never again will I ever purchase anything from this Company. If you cannot handle customer service you are not in the right state Leave the state immediately read more

Ive been here multiple times. The staff is always pretty rude. But the last time I went will be my final visit. I was essentially accused of stealing while wearing yoga pants and carrying a fanny pack lol. I was gathering bachelorette items but they approached me TWICE and told me it was "store policy" that I could not hold my items as I shopped. Apparently it is also "store policy" not to take photos inside. No signage was posted about these policies and all the other shoppers were left undisturbed! This is the second time here that I felt I was being accused of stealing. Unfortunately, I was a paying customer. I've purchased from here before but never again. Losers. read more

Of all the Castle locations in the valley, I like this one the most. I believe it's also their largest store here too. I've visited with female company and by myself. While having a fun friend go with you has its own obvious differences, my experiences have been consistent with either situation. I would like to point out that visiting an adult store as a male is much like going to Ross or. Nordstrom Rack. The entire store is essentially for women while guys have one or two lonely racks or isles in this case. Just a funny observation. The staff is always pleasant and more often than not they go out of their way to assist when needed. During this covid scare they are wearing masks and gloves and masks are required for customers. My only complaint would be their DVD section is organized by inconsistent genres or production companies. They kinda jump all over and the staff should spend more time keeping it organized as some idiot customers don't put movies back where they belong. I've had some fun NC-17 moments there both inside and outside, but nothing that would put them at risk or anything. read more

I love coming to this store. They are always so helpful with helping me get what I need and quickly without judgment. Thank you!

My first time coming here and I'm amazed by the selections they have for lingerie and toys! They have the best prices on items and perfect quality! I didn't expect to get much as I arrived 10 minutes before closing but the staff was welcoming and didn't rush me and helped me find what I was looking for! Signed up and definitely will be back, bye bye fascinations! read more

I had a great experience here, first time. Very open store, easy to find sections, and amazing help. Tobi one of the cashiers did a phenomenal job asking questions and seeing what would fit into my idea of what I was looking for. Made everything super quick and easy!!! Will definitely be coming back. Thanks Toni! :) read more

Wow!!! What a fun place!! My friend and I were there for almost two hours!!! Let's put it this way, this place is like Adult Disney World! Thank you Jordan for being so informative, helpful and answering all our hundred plus questions on your huge inventory of sex toys!!!! We will be regulars for sure! We went for one or two items and walked out of the store with two bags full of treasures!! read more

Stopped in on my way home tonight completely exhausted, and in no mood to shop. They didn't have exactly the lingerie I was looking for and I was ready to give up and throw myself a pity party when Danielle came to the rescue. She'd actually been helping me since I arrived, but she really went the extra mile. Danielle made what probably would have been a hair pulling experience (not in the good way) actually enjoyable. I left in a better mood than I arrived and with lingerie that I'm really happy with. Excellent customer service! read more

Store #14 has a great employee Dakota S. She is so easy to talk to and has tons of information on products. Great customer service. read more

They have stuff you need. Stuff you want. Stuff to hide. Stuff to share. Stuff to look at. Stuff to play with. Stuff to dance around in. Stuff to slap you around with. Stuff to lube up with. Stuff to make you glad your not too uptight to come to a place like this. Mmmmm, stuff. read more

Castle charged my debit card for an incorrect amount. That was on December 6, 2019. Although they took my money at the time as if it was a cash transaction, the refund they said would take 3 to 10 calendar days. Still no refund; the clerk working at the time acted like she didn't know what she was doing. I should have received a cash refund, as this was a debit transaction. Horrible customer care and service. Lowest rating possible. I can't believe I had to file a dispute with my card company on a refund they should have issued at the point of sale: Thank you! Your dispute was successfully submitted. Confirmation number: 1912151481C We have received your dispute on 12/15/2019 totaling $40.98 for the following transactions: Date Description Amount Disputed Amount 12/06/2019 NNT CASTLE MEGASTOR561820 $40.98 $40.98 What Happens Next If we are unable to make a decision within the next 10 business days, we will provisionally credit your account for the transactions disputed and any associated fees while we continue to investigate read more

um if you're young & are of colored skin simply don't come here, if i could give them 0 i honestly would just at the fact that they treated us like criminals & totally felt profiled which is so messed up, i ve been to another location called groove & never did they treat me the way these people did. they non stopped followed us around the store like could i pls shop & have fun with my fiance? constantly asking if we need help and what we're looking for when we they came up to us like 8 times in less then 30 mins, not to mention the male manager and the lady with short blue hair were the main ones watching us and following us there was many other people in the store with more things & you only ask us to take our stuff to the front...i was so upset that i didn't want to buy the things anymore but i felt embarrassed i honestly want a refund i m honestly so annoyed and disappointed, i felt racially profiled on so many levels this ruined the whole mood for the night i will make sure i follow a bigger complaint. read more

Castle Mega store is quite a mega-store. The factory type set-up makes everything seem too spaced out and it doesn't do the merchandise justice. Usually these type of novelty shops are smaller, and you can slowly move through the aisles checking out all the treats but because of the size of this store, it makes the experience a lot less intimate. I'll give it to them, they have a wide selection, although they didn't have the specific item I was looking for. They found a decent substitute, and the staff was helpful in this endeavor. Prices seem on par with other places carrying such items. If you are looking for something and a bit clueless about what it is you need, this store may be just a bit overwhelming but you'll eventually find your way... read more

Lube, Batteries and Lingerie OH MY! Castle is closer than Fascinations to my house and I find their prices to be the same if not slightly cheaper. Their selection is larger in some areas, in others like the 50 shades area it is somewhat lacking. Hands down the best part about stores like this are A) The people that work there, usually and as has been my experience here they are chill and knowledgeable about their products. B) The people who come in and either act shifty...eww get out, or the girls who JUST turned legal and fall all over themselves giggling at the first giant dildo they see. Certainly give this place a shot who knows it could make your Saturday night awesome (Even if you are alone LOL) read more

Did you know that H2O Lubricant is also great to make your tattoos shiny and gleamy? I didn't - but the helpful staff at the Castle did! They also made sure play time was safe time, but redirecting us with some of our purchases and a few helpful hints & tips - Plus, they have the furniture - you know... THE furniture for assisting in your playground experience - oh..to have been traveling with a moving truck - I'll open the California Franchise - Just say when! read more

Went to get some fun gag gifts for one of my friends bachelorette party. The ladies working are very helpful and make you feel super comfortable if you're a little apprehensive of the environment : ) They recommend all kinds of fun stuff for the party. read more

Castle Megastore - Adult Shops Near Me - Phoenix, Arizona

Morgan was absolutely amazing!!! A group of us came in late and she recommended us all her favorite things. Can't wait to come back and see her again! read more

Wish I could give zero stars. Walked in with my HUSBAND. Asked for my ID but I didn't have it with me. We were asked to leave because I couldn't prove that I was over 18. Terrible. Sending away business read more

The entire staff including the manager were extremely professional. They made us feel as comfortable as possible. We found exactly what we're looking for with their help. We had a fun time while we were there and we definitely recommend going to this wonderful establishment! read more

I came into this location last night looking for some cute lingerie. I was greeted by one of the sales associates who was actually very friendly. One of the males, who I learned was the store manager, asked probably every 5 minutes if I was finding everything okay. A little excessive, but I work retail, so I get it. I picked myself out an outfit and read the return policy so I could be sure I could return it if it didn't fit since I don't like trying those kinds of things on in store. Sure enough, the hand written sizing was wrong on the tag and I couldn't even get it past my thighs. I immediately threw it back in the bag and attempted to return it today WITH A RECEIPT. The woman who helped me was immediately short with me, stating the tag fell off and she can't help me. I told her what happened and she became rude, stating there was "hair" on the outfit (therand she can't guarantee that it wasn't worn - and that they offer fitting rooms for a reason. I asked for the store manager, who was who checked me out last night, and she replied "well I'm the assistant store manager, and we can't help you." Well, after spending $150 in this particular location, and not even being given the time of day to get assistance when I had the necessary requirements to fit their return policy - I won't be returning to this location or spending a dime here in the future. Customer service is big and if you help your customers they help you. Customer service is obviously not important to this location or the management team here. read more

Went here for a girl's night out and Mary helped us with great professionalism and knowledge! If you're ever nervous or unsure about coming to an adult store, this place will certainly provide you peace of mind. They take care to provide you great information and curb your curiosity without making you feel uncomfortable. They take pride in what they do which means they know how to balance humor and business cohesively. It was a great experience and the staff was awesome. read more

Went for a girls night out and Mary was just so nice explaining everything to us and also letting us browse and explore by ourselves. It was so much fun!!! read more

I made a yelp account just to say how great this place is. I came in last week to buy a new vibrator and I was totally blown away by the variety they offered. I was greeted by staff asking me if I had any questions and left me to browse when I said I wanted to look around a bit. When you walk in, there is a large wall with display models to your left that has most of the store's vibrators available for you to turn on and get a feel for. This is excellent, since you can judge yourself how strong or quiet the motors can go and what you would be comfortable with. A lot of the reviews say how friendly and knowledgeable the staff is, and they're completely right. The woman who greeted me before helped me make a decision on a vibrator I was interested in and even recommended a good toy cleaner. The prices there are very reasonable. Sure, you can buy a lot of the stuff online cheaper, but here you know exactly what you're getting short of test driving it in-store. They have a great selection from all sorts of toys to clothes to oils and lubes with lots and lots of display models to handle. If you're a little apprehensive to check it out, just know that the staff is very respectful and happy to help you. It's great for first timers with questions to those who know exactly what they want. I'm really happy with my purchase and definitely will be heading back there again. read more

I had visited 2 other Castle stores and this one is by far the cleanest , has the biggest selection, and the friendliest staff. I was helped by Robert who was absolutely the best! I'm indecisive so he helped me shop by asking styles of lingerie I was looking for and colors and it was a done deal from there! Thank you Robert! read more

Vibrators, Plugs, and Beads O MY....so many toys don't know what to do with myself :) Ok this store is way bigger than Fascinations, BUT its spaced out so inventory wise I don't know. Well since moving over to bell and the 17 from avondale, I thought I would check out this so called megastore. Believe it or not my honey didn't own any porn. I mean I own porn. Gifts. I don't think I'd buy them for myself, not really my thing. It's not so much a turn on, but a fascination. Really with what those girls can do and how badly the acting is. I went and bought him some love dvds and wow did they have a selection. I was the only girl in there, think I made some guys uncomfortable since whenever I walked past one they would quickly put the porn down and look around non chalantly :) I even got myself a little present. One complaint. I wish they had more lingerie. read more

My first review of my stop at another Castle was a rave review. So it seems only fitting that add as I was running to pick up a pair of shoes on hold from this store location. I promise you if you've been here or never been you'll share my review about how friendly and comfortable the staff make you feel from the minute you walk in. Don't let their young age scare you, these employees truly care and work hard to ensure respect and a customer's comfort while helping each customer. This company must truly see the work of management to filter down to such a great staff. Thanks for taking the time to train your employees to care. read more