Just visited this shop as we're from out of town and I was trying to get my friend to show me what she wanted for her birthday. We walked in and decided to just try to see everything. They have a large selection and pretty much anything you need or want or are curious about is there. Which is cool, but the employees were frustrating. Every 5 minutes we were asked if we needed help. Literally asked if we needed help 8 or 9 times and mostly from the same person. My friend is the type who gets giggly with this kind of stuff, so I guess they either thought we were punk kids or really unknowledgeable. Every time we stopped to touch or pick something up an employee would ask us if we needed help. Actually it was the same kid. He did not smile. He did not ask anything other than "do you need help?" With a somber irritated look and then walked away. Totally put me off to ANYTHING. One because we're ladies shopping, two I like to look and if I have a question I'll ask, and thee he was so unpleasant and unfriendly and uninviting in any way. I would describe him as Orin from Parks and Rec. I've been to other stores where the staff is much more helpful and would pull out an item for you to touch or at least ask what you're shopping for so they can guide you in the right direction. 15 minutes into our shopping adventure everyone else had left the store and the staff of 6 or 7 were all within 20ft of us following us around like we were gonna break something or steal. By that point I was pissed and just wanted to leave, so we did without buying anything. 3 stars for product inventory. Minus 2 stars for staff. read more

This place has a huge amount of merch, including some awesome shoes I picked up for an outfit, but the store itself needs to be reorganized. Not only that, but the prices are astronomical. For being a "Megastore", it more just seemed like a regular shop, just spread out a bit more and with more costumes. read more

It was a bit of trek coming from the far west valley. But this is the biggest of the Castle chains in the city. Very clean, organized and presentable atmosphere. Staff was very friendly and willing to help answer any questions I had. It's a bit on the pricier side than what I'm used to paying. But the outfit that I got is great quality and I love it. I'll definitely be going back again! read more

Knowledgable non pushy staff. All that you would expect. The male employee was even able to give me great helpful advise for kegel beads.

I've been to Fascinations before and was pretty impressed. My husband had recently been here to get our anniversary gift and was really happy with this place. He took me to this store this past weekend to show me and I was REALLY impressed with this store. On one end they have their lingerie/costumes and on the other is all their toys/lube/videos/etc.Their movie selection is HUGE and they have plenty to choose from. I also love that their toys are out on display so you can actually take them and "play" around with them(like the different settings) to see if it will be something that you want. At other stores you kind of have to take a chance with what you buy. Also helps that the staff are pretty knowledgeable with their products and gladly answer any questions that you may have. We will definitely be returning to this store in the future. read more

I love this store. The staff is always there to help answer any questions and make suggestions on products. This store has the best products and selection of merchandise in Phoenix. One stop shopping for everything you need. read more

I went in blind and Mary led the way. I couldn't be happier with her suggested purchases. She has a corky way of giving life to each and every product! The stores selection was grand. She was the icing on the cake! read more

Lady here was super nice and really knowledgeable on her products. I have no idea what I am buying or using so I asked for help and they helped me right away with all sorts of products and which ones were highly recommended and best to use for my type. It was real sweet and nice. No awkwardness of sex talk or anything just product knowledge. read more

I had a great experience. I believe it was last thursday when I went to castle. It was around 1130 pm and this one associate was super nice she asked me if she could put any of my items at the counter because she saw my hands were getting full. She also helped me with the perfumes because they were all packaged up and I wasn't going to buy any of them if I couldn't know what they smelled like. She even offered a discount but I didn't have my dancer ID on me. Overall it was a great experience and I will totally be back. read more

When you pull up to a giant castle that can be seen from the highway and walk in thur the automatic wooden like doors to a giant store, you go in expecting something awesome, then you get further inside. This is when I realized this store was way to big for the selection it housed. Not only was everything so spread out and spaced apart, that it made the store look empty, but the music was so loud i couldn't hear myself think. I know that this is not the standard for Castle. I have been in to other Castle location like the one near Metrocenter Mall. The outside may not be the most appealing but the staff always greets you with a friendly hello and a helpful hand. At this store I was never even acknowledged. I give it 4 stars for outside appearance but other than that it just fell short for me. read more

Shay M was our sales contact and was extremely helpful, professional, knowledgeable and friendly. I am very happy with my purchase thanks to Shay. read more

I bought a lovebotz machine on 1/11/19. Employee told me it had 1 year warranty through manufacturer. Im trying to return item as it no good from day 1. The manufacturer through emails has told me i can't return because i didn't buy the product from them. I called back mega store and they said there is nothing they can do. I have receipt and original box and packaging and only bought it 7 days prior to this review.Be careful. I paid 400.00 dollars for this item and am now forced to waste tax payers money on taking both companies to court. I would have been satisfied with an exchange or anything but was told no, on all accounts. read more

Bought a toy paid 65 dollars for it and it dosen't work.. It sucks but not like its supposed to suck to get a person to orgasm. I wasted 65 dollars on this the sales person said it was guaranteed to simulate oral sex well it doesn't and i'm really upset by it not being a good product. I wish it could be exchanged for something else or that I could get my money back. read more

I not only LOVE coming to this Castle location, I absolutely ENJOY it! Part of the fun and experience is because of KAT! She is phenominal and I look for her when I visit. She gives the best customer service and is full of product knowledge! An excellent associate! Good job! read more

This place is good place to go shop for adult toys. There nice employees that work there and willing to help you find what u are looking for. I've always bought stuff there without feeling ashamed. read more

The prices are a bit high but they usually are for this sort of merchandise. The store is clean and well-lit. It's a odd to not have a restroom for customers but I guess I understand why. :P Employees were very friendly and are eager to assist you. None of them act like they are working somewhere they should be ashamed to work. A very helpful gal named Emily explained what some of the merchandise does and how to use it for me and my husband. I would definitely go back but I'd use the restroom at the bar first! read more

Very helpful staff and clean store with large selection! Prices were reasonable and there are a lot of items you can see put of the box before buying. read more

My Girlfriend and I visited the store for the first time, and we were greeted by KAT who almost sounded like a professor, due to her knowledge of what is the newest and best quality for the money. Although I live 90 miles away, I will be back for more, and will surprise my sweetheart again! Dr R. read more

Ultimately I love this store; however don't count on calling ahead about inventory! Some staff have no clue about what they do or do not have. read more

I was mortified. I went to this castle because we were in the area. We've been to 2 different castle megastores in the past as well as 3 different fascinations, so I know the typical behavior and standard of really good sex shops. This one had a lady who literally smelled like poop. I was standing next to her and the smell hit me and I just wanted to leave. This same lady was talking to my husband about the wand vibrators and was completely inappropriate. As I've said before, this wasn't our first time in a sex shop, and we've had workers talk about vibrators and wands before, but she was making graphic gestures of the placement and literally acted like she was using it. It was just completely inappropriate and unprofessional. We will not go back to that location. Ever. Which is a shame because I had something I actually was going to buy but it was just too gross of an experience. Just gross. read more

Went in last Friday night with some friends because they have never been in there before. Next thing you know we ended up in the games section and there was a funny bachelor product that was laying out. I went up to the man and asked him if they had any more and his response was " thats the last one, i can go ahead and wash it for you and rewrap it but you will still have to pay full price" Not to mention the product was already dirty and disgusting looking.ARE YOU SERIOUS. That makes me question every product they have there that is wrapped and packaged. All my friends (whose first time will be there last they said) and i will never be returning there after that was said I give everyone a heads up that is reading this. read more

was Fantastic, I LOVE this store because they made it fun to purchase and gave awesome suggestions !!! Will definitely be back to this location. read more

I have been here a couple times, the first time I got a "couples vibrator" of sorts and it broke in a couple weeks. The video selection seems lacking for those who like "Porn for girls" or "female choice". The "pocket pussies" on the wall are molding, it is pretty gross. The selections for BDSM related products are small and useless. The butt plug selection is pretty much zip. The suction cup dildos also have a bad selection. They have a great and extensive selection of vibrators. When I entered I was immediately greeted by friendly and mostly educated employees and had plenty of help the entire time I was there. read more

VERY disappointed. They sold me a defective product for $100 and didn't want to know anything. they tell me go to the manufacturer. Now I have to pay shipping for a product that was broken when I got it. the girl made it work and showed it to me, then grabbed a closed box for me that we didn't look at and test. I will never go here again, I will be better off ordering someplace else online where you can read the product reviews. it was a rabbit by blush novelties. I am going to ship the product to blush novelties. Hope it doesn't cost too much more. read more

Very professional and helpful. Big store, good prices and a solid selection. I wasn't sure what to look for and they assisted in a totally easy way. read more

The lady that helped us was very nice, funny, and helpful. Enjoyed the big selection of products. Can't wait to go back.

Love this place . It was my husban and I first time here and we cant say enough. From the monent we walked in we greated by Chris and Mary right away with smiles on there face. Lets put it this way the whole first visit was amsome. We will be going back for sure. Thank you for making our first time lovely, Bauman's read more

Wow was very disappointed !! The manager was very rude!!! The service was unsatisfactory!!!

1st off its the best place in the VALLEY!! for any and all your needs! the staff is VERY nice and have a great understanding of the products they sell. I works nights im there ALOT, the Night supervisers are the S@#$!! and while all the staff is GREAT, They have this sellsperson whom is By far the GREATEST single person working anywhere in the valley! NO JOKE. Her Name is SHAY!!! Not only is she VERY professional, she's nice, smart, VERY, VERY, Knowledgable and most inmpotant to me is... She know the regs, she knows what u need at anytime while remaining Totally professional. Im a hard guy to please but SHAY and rest of the staff there are what making EVERY stop at the Megastore the best! Also they Have manager\ Night supper whom is the S@#$!! i forgot his name and I feel the worst 4 it.. but I have to shout him out for being the "CAPTAIN" of the ship, while still being a REALLY, REALLY, GREAT GUY!!! Even the the guys that ID are great! People if u have any reason to go to THIS megastore go at night, im sure the "Daywalkers" are great! but Go at night You will not regret it!!!! I go alot and the people who work there make me feel like were buddies, Just a plain F$%#^&%& great place with great people whom work there... read more

Castle Megastore located at I-17and Deer Valley was a great experience. I was greeted by KAT a very knowledgeable and professional customer service rep. Kat did a fantastic job of helping me find the products for my wife and I based on our needs and level of comfort. She was more than knowledgeable about the products and there are a lot of products. KAT allowed me to shop and browse with out pressuring me into items I did not want or need. I think Castle should evaluate the service KAT gives and model customer interface after her style and presence. Thanks KAT!!! read more

First time ever visiting this store, and what an AMAZING experience! The staff was extremely helpful, they didn't hover over me or make me feel uncomfortable at all. At checkout, the cashier even made sure everything I bought worked properly. A very nice selection of products and very reasonable pricing. Other stores always made me feel super uncomfortable and they'd stare at me while shopping but this one is wonderful. I definitely recommend this store to anyone wanting to spice up their love life!!! read more

Super awesome, friendly and helpful. They don't awkwardly follow you around haha. Good conversation, highly informative. My FAV location, convenient with great staff. Keep it up! read more

I went into this store looking to buy something for my girlfriend and I to spice things up a bit. This is a first for us. I was greeted by Laura, who is as knowledgeable, professional, and friendly as she is beautiful. (Trust me guys, she really is.) After a bit of small talk she was able to gauge where I wanted to go and led me right there. She gave me a wealth of information on a variety of products, didn't try to upsale me, and explained the pros and cons of each product, allowing me to decide. This was a great experience. read more

Purchased 2 packs of sexual enhancement pills from this store. Opened the first pack for my husband to try. NOTHING. They do not work. The writing on the package is full of of misspelled words, leading me to believe they are knock offs. When I called to see about returning the UNOPENED pack, they told me they do not return PERSONAL products. WTF. Sell me a fake product and then refuse to take back the unopened pack. $130 dollars gone. read more

My wife and I purchase adult entertainment products regularly. So we are always checking and trying different adult entertainment stores. I want to say this store is always clean and attractive looking. Things are always easy to find. For the size of the store, I am impressed by their selection of toys. As for the movies their chubby and bi selection is poor and limited. When my wife or I stop in it is typically in the evenings. The staff is usually pretty friendly and knowledgeable. Recently though I had heard a couple of employees talking to one another about how their sales were better than the other employees that work there. I have worked in retail and sales always depending on commission, and was taught that these things are not professional to discuss on the sales floor, and most definitely not in front of customers. It creates an uncomfortable environment and makes it uneasy about asking for help. All in all I do like Castle Megastore, and will continue to shop there. read more

I visited this location on 3/29/2014 with 2 of my girlfriends in hopes of helping one of them find something sassy for her bf. We were promptly greeted and offered assistance, declined help, and then went about our business. We started browsing the lingerie section, found a few items, and headed to the dressings room. We were then approached by a male associate who rudely and condisendingly told us that we did not have permission to be using the dressing rooms. He proceeded to lecture us about using said dressing rooms. The area was open, and one room readily available. We told him that there was no one in sight to let us into the dressing rooms, so we took it upon ourselves to try on our items. He then continued to lecture us. We then proceeded to check out and were told it would be 10 min before we would check out due to a shift change. We placed our items on the counter and then left. Won't be returning to this store. I work in retail management, and I would never treat my customers so rudely. Way to go buddy, you just lost 3 customers who were ready to spend our hard earned money. read more