July 9, 2026 ended 5 years of physical therapy sessions with Iris Castro. Iris Castro has been my…read morePhysical Therapist for the past 5 years, at Kaiser Permanente Hawaii Region at the Koolau Medical Office in Kaneohe, Oahu, Hawaii. I have made OUTSTANDING progress from both total hip replacements, done by my orthopedic suregon Dr Kanu Okike. With Iris guiding my healing and recovery process, she addressed the challenges I faced in order to be able to regain my mobility using 2 canes, after many years of using a walker. She has my huge thanks for being so kind and helpful, addressing all my concerns, and helping me in so many ways. Over the past 2 years, thanks to her expertise as a physical therapist, we increased my endurace for walking with 2 canes from 5 minutes to 25 minutes. I was determined to visit the Grand Ole Opry in Nashville TN, in June 2026, to celebrate all the progreess I have made to regain my mobility, and to celebrate my 79th birthday. I succeeded in all my wishes when my husband and I visited Nashville this past June. I was able to walk for 30 minutes using 2 canes. I stopped as needed, and rested holding onto the canes, but I did not sit down, as we walked from parking facilities to visit a variety of places in Nashville. Iris Castro's enthusiasm as I leaned to increase my walking endurance and overall confidence in my mobility, without depending on using a walker, has meant so much to me. Gale Warshawsky

My mom use to work in Pharmacy there & as kids our Dr. Dizon took care of us! After returning to…read moreHawaii after 43 yrs on the mainland, the building is completely renovated& the staff all changed over! Took mom for a checkup & saw Dr. Hawkins. She is so relatable to the patient& such a ray of sunshine! Her staff nurses are wonderful & so professional. What a pleasant visit! Good job Kaiser on getting wonderful professionals in Kaneohe!

COVID-19 Vaccination Site…read more Located in beautiful Kaneohe, the Windward Health Center is an unsung hero. It's like comparing Private School to Public School. If you graduated from Punahou or Harvard, is the education you received better than a degree from Moanalua High School or the University of Hawaii? Something to think about... Anyway...the point is that I was TOTALLY IMPRESSED with the professionalism and courtesy of the staff at Windward Health Center. From the receptionists and record-keepers to the housekeepers and nurses... Each employee did their job flawlessly! The flow of clients and paperwork was ultra smooth and efficient. The logistics were well thought out! Each clipboard had a pen and appropriate forms; coolers were filled with chilled bottles of water; chairs in the waiting area were socially distanced; each injection station was equipped with necessary items; parking lot and exit signs were clear and visible; the facility was clean, open-air, and made use of its natural tropical setting. In this time of uncertainty and anxiety, the staff made my experience super special. Prime example: After receiving the vaccination, each client is given a sticker. I asked, "Is it a Happy Face sticker (because we survived this ordeal)?" Nurse: "No - it's just a sticker with the time that you may leave." I must have had such a disappointed look because she drew a happy face next to my departure time! Haha! Thank you so much! See you again next month for the second dose of Moderna Vaccine!

Had a appointment @1pm today for the Covid19 vaccine . Got to the Windward Health Center 5 minutes…read morebefore my schedule appointment and got out of there at 1:22pm. Very organized and efficient but the only downside was only 2 nurses giving the shot. Yes it was the one shot J&J so I'm glad do t have to worry about getting a second shot I was 5th in line but behind me there was about 15 more customers waiting and more gradually arriving. Social distancing is practice sign well marked and it ran very smoothly. After my vaccination there was a tent where you need to wait for 15 minutes before they release you. There was a person who was passing out bottle water and Gatorade. So far so good no symptoms yet so if you do not see any postings from me that means I had a relapse nah lol. Better not jinx myself thanks for reading my review and have a wonderful weekend Support local

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

Dr. Texeira and her office team were so patient and kind through the whole pregnancy experience…read more When it came to my unexpected early delivery, she was wonderful and helpful through the hospital stay and delivered my baby the morning she was leaving for a vacation. So grateful to have her through a challenging circumstance. Highly recommend!

I visited Windward Urgent Care on Tuesday, April 21 for concerning symptoms. I clearly described…read morethem to the provider, but my concerns were brushed off with what felt like a lazy and dismissive attitude. I was sent home without adequate evaluation or follow-up instructions. Unfortunately, my symptoms worsened, and just two days later I had to go to the ER, where I received the care and attention I needed. This delay could have been avoided with more thorough attention during my urgent care visit. I understand urgent care can be busy, but patients deserve to be taken seriously -- especially when they're seeking help for real issues. I hope the team uses this as an opportunity to improve listening, diagnostic diligence, and patient communication. I will not be returning to this location and would caution others to consider all options carefully when symptoms feel significant

The fastest urgent care ever sweet Dr sweet interns, sweet receptionist, sweet nurse sweet sweet…read moreall around

This review is for doctor la bounty she was amazing she checked on my son after his visit at the er…read moreI have never had any doctor reach out after an er visit until we met doctor la bounty she is amazing you can tell she truly Cares

I have lived here for 30 years and never had a single problem receiving medical care in the Castle…read moreER until after Covid when they started staffing the ER with visiting nurses from the mainland. Many stayed because they like the Hawaii lifestyle but they know nothing about Aloha. I will never go back there again unless I am unconscious. I don't like hospitals and get anxious when I have to go, and they were so rude to me they turned it into a full blown panic attack. I tried to leave and they physically restrained me after I said these words "You do not have permission to touch my body." They violated my space in a big way, and that is illegal. You don't have a right to hold a patient down who does not want to be touched. I was already out the door at that point. You're lucky you didn't get sued. Then when I was sitting on a bench waiting for my husband, and meditating to calm myself down, they threatened to call security and HPD to remove me. I'm thinking go ahead, maybe they will give me a ride. Then they did send a humongous security guard who told me I was trespassing on private property and had to leave right that moment. WTF? I'm a little old lady who didn't want to be manhandled either. He was my son's age and was polite and just doing the job they told him to do. I don't blame him. It was those nurses that caused the whole incident from beginning to end. None of them could seem to realize that all I was ever trying to do was leave peacefully. I was in the ER for a reason. Did they expect me to walk home? This was all kinds of wrong. Castle has gone way downhill. P.S. There were witnesses.

I booked an appointment for a pap/exam and was having some issues I wanted to discuss with a…read moredoctor. I haven't been to a gyno since 2022, and also haven't been to a new doctor since I moved to Oahu almost 3 yrs ago. I called windward and let them know I was uninsured, to which they quoted me $300, and was able to schedule an appt for a little over a week later. I didn't read any reviews before making the appointment and when they mentioned I'd have a male doctor (they offered both male or female), I didn't have a problem with it. I've seen male obs in the past. My only issue ever was actually with a female doctor in California. I decided to read reviews about 30 mins before my appointment and definitely got worried based on the negative reviews for Dr. JP Clark. Trust, my blood pressure was high when they checked it. Dr. Clark was very personable. He made me feel comfortable. He did lightly touch my shoulder/knee but it was in a caring way, not sexual. He was very professional and honestly put me at ease with his demeanor. During the exam, the nurse was also in the room (I'm assuming this is a precaution based on reviews), but I would've felt comfortable whether she was there or not. I am all for supporting women and their feeling uneasy around men, but based on my experience with Dr. Clark, I have nothing but positive things to say. He took his time, addressed all my concerns and questions and came off as caring vs creepy. Hope that helps! They also only charged me the $300 I was quoted, which was amazing!

250 doctors visit plus payment for services co-payment plus playing for their taxes Susan Vecenti…read morewas amazing never ripped off her clients

Been coming here since I was 14 & I've never changed because no one else knows better than you…read morepediatrician who basically raised you in the medical field. THANKS DOC!

My name is Anela Ochoa. The Referral lady there discriminate people like me. I'm Bi-polar, have…read moreCongestive Heart Failure, and bone to bone knees on both sides. I wanted a electrical wheel chair. Instead they recommended me a walker. I just got threw talking to Nicole and we ended up arguing on the phone and on her other end she was yelling at me. She is so unprofessional. I take the bus and I go to all of my doctor's appointments but there is one thing I'm walking half way to my doctor's appointment but I end up sleeping on the side walk. I just can't make it to any of my doctor's appointments. The Handi Van is not going to work because there always late or don't have a van for me. On top of that i don't have any money. I blew my whole Social Security money on the first week. I'm an terrible money spender who can't save up money. Thank you. Oahu people remember this story and don't forget that you have your rights too.

I have been struggling for months with horrible plantar fasciitis pain. The doctors and the staff…read morewere amazing here. They really know their stuff they knew exactly what I needed and set me up with all the things to ease my foot pain help me get back to being active and pain-free again.

I remember my first visit with Doctor Au, she was super sweet and nice. I had to get seen for an…read moreingrown toe nail and I couldn't get it surgically removed at the time so she insisted on a cold numbing spray and getting only part of the nail removed. It was painless! And my toe was good! For my second visit I got seen by Dr. Anderson to get the ingrown toenail permanently removed. And thankfully I was able to see them ASAP. I called early in the morning and they were able to schedule me to come in at 3:30pm on the same day! For the procedure I was really anxious at first, because I am not very good with needles, but he was very understanding and patient! He told me to relax and not to worry! We then proceeded to the procedure, which only took 30 minutes and it was super painless! In the end they gave me a sheet on how to take care of my toe! Also, after a week of care you have to do a follow up by either video chatting or coming in person to see how the toe is doing! Overall, I would recommend coming here, staff is really sweet and doctors are super nice too! I live 30 minutes away from the clinic, but it was worth the drive!

I called the Kaiser appointment center to make an eye appointment for my 98 yr old mother.This…read moreappointment date was Jan. 28, 2026.They gave my a March 10 , 2026 appointment with ophthalmology dept. @ 1:30@ Kaiser Kailua.We showed up at 1:pm& front desk receptionist Wendy says no appt.shown for mom& nothing is available that afternoon! We schedule a new appt for April 28 at 3:30pm. Wendy says if something opens up she will notify. March 31, 2026 Wendy calls& says an opening is available on April 8, but we have to confirm! I call to confirm, April 1, Wendy, but Belinda in the main Kaiser appointment center, goes above & beyond to reach Wendy as nothing is scheduled for mom. Wendy is gone for the day & is to call me on April 2. I call & early in the am& Le Ann says no Appt is made for mom. I keep my original appt. & hope to hear from Wendy from the Kailua office. No call all day!! What a major mess the Kaiser Appointment Center has as well as Kailua Clinic . This is terrible customer service, starting at the top! Poor training & communication with patients. I am a Hawaii Pacific Health patient & will gladly stay with them!

Today I had a Doctors appointment way out here in Kailua, because it was the soonest available I…read morecould find. I ended up running late because of a rain storm that slowed traffic coming from the Pali. When I arrived there the parking lot had many parking spaces. I found a good spot, parked then I walked right in. The cashier and registration desk is easy to find in the center of everything. I was immediately greeted upon entering. The line was short and moved quickly. Although I was a little late they checked me in and the Doctor was able to see me a few minutes after I arrived. Dr. Onizuka was friendly and took his time allowing me to ask questions and do a thorough exam. The girls at the front desk were pleasant and had that spirit of aloha. The facility was clean and the noise was appropriate for a doctors office. Overall I had an excellent experience. I will make more of my appointments here in the future.