I called the Kaiser appointment center to make an eye appointment for my 98 yr old mother.This…read moreappointment date was Jan. 28, 2026.They gave my a March 10 , 2026 appointment with ophthalmology dept. @ 1:30@ Kaiser Kailua.We showed up at 1:pm& front desk receptionist Wendy says no appt.shown for mom& nothing is available that afternoon! We schedule a new appt for April 28 at 3:30pm. Wendy says if something opens up she will notify. March 31, 2026 Wendy calls& says an opening is available on April 8, but we have to confirm! I call to confirm, April 1, Wendy, but Belinda in the main Kaiser appointment center, goes above & beyond to reach Wendy as nothing is scheduled for mom. Wendy is gone for the day & is to call me on April 2. I call & early in the am& Le Ann says no Appt is made for mom. I keep my original appt. & hope to hear from Wendy from the Kailua office. No call all day!! What a major mess the Kaiser Appointment Center has as well as Kailua Clinic . This is terrible customer service, starting at the top! Poor training & communication with patients. I am a Hawaii Pacific Health patient & will gladly stay with them!

Today I had a Doctors appointment way out here in Kailua, because it was the soonest available I…read morecould find. I ended up running late because of a rain storm that slowed traffic coming from the Pali. When I arrived there the parking lot had many parking spaces. I found a good spot, parked then I walked right in. The cashier and registration desk is easy to find in the center of everything. I was immediately greeted upon entering. The line was short and moved quickly. Although I was a little late they checked me in and the Doctor was able to see me a few minutes after I arrived. Dr. Onizuka was friendly and took his time allowing me to ask questions and do a thorough exam. The girls at the front desk were pleasant and had that spirit of aloha. The facility was clean and the noise was appropriate for a doctors office. Overall I had an excellent experience. I will make more of my appointments here in the future.

I have been struggling for months with horrible plantar fasciitis pain. The doctors and the staff…read morewere amazing here. They really know their stuff they knew exactly what I needed and set me up with all the things to ease my foot pain help me get back to being active and pain-free again.

I remember my first visit with Doctor Au, she was super sweet and nice. I had to get seen for an…read moreingrown toe nail and I couldn't get it surgically removed at the time so she insisted on a cold numbing spray and getting only part of the nail removed. It was painless! And my toe was good! For my second visit I got seen by Dr. Anderson to get the ingrown toenail permanently removed. And thankfully I was able to see them ASAP. I called early in the morning and they were able to schedule me to come in at 3:30pm on the same day! For the procedure I was really anxious at first, because I am not very good with needles, but he was very understanding and patient! He told me to relax and not to worry! We then proceeded to the procedure, which only took 30 minutes and it was super painless! In the end they gave me a sheet on how to take care of my toe! Also, after a week of care you have to do a follow up by either video chatting or coming in person to see how the toe is doing! Overall, I would recommend coming here, staff is really sweet and doctors are super nice too! I live 30 minutes away from the clinic, but it was worth the drive!

This review is for doctor la bounty she was amazing she checked on my son after his visit at the er…read moreI have never had any doctor reach out after an er visit until we met doctor la bounty she is amazing you can tell she truly Cares

I have lived here for 30 years and never had a single problem receiving medical care in the Castle…read moreER until after Covid when they started staffing the ER with visiting nurses from the mainland. Many stayed because they like the Hawaii lifestyle but they know nothing about Aloha. I will never go back there again unless I am unconscious. I don't like hospitals and get anxious when I have to go, and they were so rude to me they turned it into a full blown panic attack. I tried to leave and they physically restrained me after I said these words "You do not have permission to touch my body." They violated my space in a big way, and that is illegal. You don't have a right to hold a patient down who does not want to be touched. I was already out the door at that point. You're lucky you didn't get sued. Then when I was sitting on a bench waiting for my husband, and meditating to calm myself down, they threatened to call security and HPD to remove me. I'm thinking go ahead, maybe they will give me a ride. Then they did send a humongous security guard who told me I was trespassing on private property and had to leave right that moment. WTF? I'm a little old lady who didn't want to be manhandled either. He was my son's age and was polite and just doing the job they told him to do. I don't blame him. It was those nurses that caused the whole incident from beginning to end. None of them could seem to realize that all I was ever trying to do was leave peacefully. I was in the ER for a reason. Did they expect me to walk home? This was all kinds of wrong. Castle has gone way downhill. P.S. There were witnesses.

They originally came out to my office in Waipahu. After the initial visit, they were accommodating…read morefor future adjustments in mask/nose pieces and eventually a new mask. I eventually needed a humidifier as my nasal cavity was really dry in the mornings. Unfortunately, they are not open on Saturdays, so I had to take off work to go down to their office. I got a new hose because it had a chip attached to use with the humidifier.

I've had an extremely frustrating experience with Pacific Island Medical (PIM) Inc. When they…read moreinitially came to my home, the convenience was great, and I expected the rest of the process to be just as smooth. Unfortunately, everything after that went downhill. I confirmed that they can bill my secondary insurance (CHAMPVA) even without a contract, but they repeatedly chose not to. I emailed Emma (the manager) and left multiple messages requesting a call back--no response. Since June 2025, I've gone back and forth between my insurance company, PIM's front desk staff (including Shayna and others), and their billing manager (Cassie). It is now November, and no one has returned my calls or attempted to resolve the issue. I've had to call week after week with no progress. I provided PIM with the exact website and billing address required to submit the claim. CHAMPVA accepts claims from any licensed provider willing to submit them, yet after months of communication, PIM ultimately decided they did not want to process my claims at all. Unfortunately, they can operate this way because there are very few CPAP supply companies on the island, leaving customers with limited alternatives. However, there are companies in Honolulu that are willing to bill CHAMPVA. With many years of experience in healthcare administration, I never expected this to be the outcome. We always submitted claims to show patients that we tried, and if coverage was denied, we discussed payment arrangements. That is basic customer care. This shows a lack of regard for their customers. Before obtaining any equipment, make sure your insurance is contracted with PIM. Otherwise, you may end up responsible for the full cost because they refuse to bill insurance--even when they can. Now I'm left with a bill and no financial support options offered during an already difficult time.

Very professional, caring employees; attentive to detail and patient's needs…read more Appointment went smoothly and timely.

I injured my toe last Sunday. It got all big and purple and I went in to see if it was broken…read more The APRN said a couple times it was almost certainly broken, but she couldn't find the fracture on the x-rays so she was going to send the x-rays to a radiologist and call me. It's been a week and no one has called me or returned my voicemails. They just sent me a bill for $320 after insurance, but I still don't know if my toe is broken. I basically am going to be stuck paying $320 for nothing and may have to go to another doctor to see if my toe is broke because it still really hurts

I visited Windward Urgent Care on Tuesday, April 21 for concerning symptoms. I clearly described…read morethem to the provider, but my concerns were brushed off with what felt like a lazy and dismissive attitude. I was sent home without adequate evaluation or follow-up instructions. Unfortunately, my symptoms worsened, and just two days later I had to go to the ER, where I received the care and attention I needed. This delay could have been avoided with more thorough attention during my urgent care visit. I understand urgent care can be busy, but patients deserve to be taken seriously -- especially when they're seeking help for real issues. I hope the team uses this as an opportunity to improve listening, diagnostic diligence, and patient communication. I will not be returning to this location and would caution others to consider all options carefully when symptoms feel significant

The fastest urgent care ever sweet Dr sweet interns, sweet receptionist, sweet nurse sweet sweet…read moreall around

The office staff makes you feel at home. They are very friendly and helpful and assist in whatever…read moreway possible. From giving you instructions how to get to the bathroom to taking care of your parking charges. The doctor's are through in their explanations, making them seem to know what they are talking about while not using too many medical jargons. Their office is a well running organization. You are seen promptly and your time is not wasted. Although the use of stem cells for healing purposes isn't what would be considered new, it has been out of reach for the average person. Now with morden technology it is a real option.

I tried to schedule a phone call. First they said 8:15 am. But when that time went by they said it…read morewas scheduled for 8:45. Then is said I'll schedule another time. But they called back and said 2:15 pm. So I said yes. No one called. Their follow up phone calls are poor. So I guess I'll try someone else

A psychiatrist here made a false CPS report about my family. I understand mandatory reporting but…read moreit was all hearsay and not anything he witnessed, seen or heard himself. CPS did NOT see a need to investigate but did notify me of the reporting.

Winnie in the med-quest department was amazing today. She has great customer service & knows her…read morejob. She was very personable! She is fast will her fingers as well on that keyboard, hehe. She was very informative. I can go on & on about her. Hire more staff like her & give her a "big" raise! Mahalo

July 9, 2026 ended 5 years of physical therapy sessions with Iris Castro. Iris Castro has been my…read morePhysical Therapist for the past 5 years, at Kaiser Permanente Hawaii Region at the Koolau Medical Office in Kaneohe, Oahu, Hawaii. I have made OUTSTANDING progress from both total hip replacements, done by my orthopedic suregon Dr Kanu Okike. With Iris guiding my healing and recovery process, she addressed the challenges I faced in order to be able to regain my mobility using 2 canes, after many years of using a walker. She has my huge thanks for being so kind and helpful, addressing all my concerns, and helping me in so many ways. Over the past 2 years, thanks to her expertise as a physical therapist, we increased my endurace for walking with 2 canes from 5 minutes to 25 minutes. I was determined to visit the Grand Ole Opry in Nashville TN, in June 2026, to celebrate all the progreess I have made to regain my mobility, and to celebrate my 79th birthday. I succeeded in all my wishes when my husband and I visited Nashville this past June. I was able to walk for 30 minutes using 2 canes. I stopped as needed, and rested holding onto the canes, but I did not sit down, as we walked from parking facilities to visit a variety of places in Nashville. Iris Castro's enthusiasm as I leaned to increase my walking endurance and overall confidence in my mobility, without depending on using a walker, has meant so much to me. Gale Warshawsky

My mom use to work in Pharmacy there & as kids our Dr. Dizon took care of us! After returning to…read moreHawaii after 43 yrs on the mainland, the building is completely renovated& the staff all changed over! Took mom for a checkup & saw Dr. Hawkins. She is so relatable to the patient& such a ray of sunshine! Her staff nurses are wonderful & so professional. What a pleasant visit! Good job Kaiser on getting wonderful professionals in Kaneohe!

This review is for my experience with the Family Birth Center and the postpartum recovery center…read moreafterwards. The doctors, nurses, CNA's and other staff helped make my birth experience go as smoothly as possible. They were all professional, compassionate, and gave me 5-star worthy care. My favorite part was our celebratory meal we got to enjoy on the second night of our stay. I was fortunate enough to be on my way home after only 2 nights. The reason for deducting 1 star is because my discharge experience could've gone better. We went from 2 blissful days of feeling taken care of and pampered, to feeling like we were being rushed to move out. An older Asian lady (not sure what her role is at Kapiolani but I know she definitely wasn't a nurse) came into our room and started basically telling us it's time to get ready to go. She asked my husband where our car seat was. We explained to her, per the instructions from our RN that was last taking care of us, we were waiting for the pharmacy to call to let us know my prescription was ready, then my husband will grab the car seat on the way to the pharmacy. Then we would have someone from their staff ensure that we buckled baby in correctly, and then proceed with discharge. This lady started yapping and bossing my husband around, telling him to bring the car around up front and we'll all walk out together. She then proceeded to call the pharmacy to basically tell them to hurry up and fill my prescription. Her presence caused me unnecessary stress. We felt like we were being hurried to clear out the room. On top of that, I was not offered a wheelchair to our car. I had to walk, 2 days postpartum, freshly stitched up and sore, to our car parked in front at guest drop off. Despite this experience I'm not letting it overshadow my overall experience at Kapiolani. The nurses were so sweet and supportive and made me feel like a rock star first time mom after I gave birth to my daughter in just 11 hours. I left feedback for kapiolani and I do hope they take steps to improve their discharge process for future patients.

Kapiolani Medical Center is a non-profit hospital specializing in the care of women and children on…read morethe Hawaiian Islands. The Center had its origin thanks to its namesake, Queen Kapiolani, who started a maternity home in 1890. Kapiolani had no children of her own, but left a legacy of devotion to education and health care for women and children. The Center is comprised of a hospital with emergency room capabilities. A clinic with full time physician oversight also operates at the center. The staff at Kapiolani Medical Center is aloha friendly. My daughter had her baby at Kapiolani, where she received good prenatal and delivery care. The Center is currently fundraising to raise money to support growth. I attended parts of the fundraiser, which was a heart warming experience. The facilities are a mishmash of architectural styles mostly from the 1980's. There is modest colorful art throughout the complex. The dining room on the second floor hosts a decent cafeteria and a Starbucks. The hospital is immaculate inside. The hospital is also a teaching hospital in partnership with the medical school at the University of Hawaii. Today, I also had lunch in the Kobayashi & Kosasa Dining Room. A big bowl of soup was only $4! I had broccoli cheese soup, which was healthier than your average soup, made with noticeably less salt. I loved my soup. The cafeteria offers an interesting menu of Hawaiian traditional meals, craft pizzas, salads and more. They offer valet parking, because finding your own parking is near impossible. There is a parking garage somewhere on site, but I'm not sure where.