Castle came round to quote me for work on Feb 28. To date I still do not have a written quote despite calling multiple times asking for updates. I read the reviews and really wanted to give them my business because by all accounts they are a very competent firm. The person I was assigned to (Samantha) doesn't answer messages and doesn't return my calls. I was promised last time I called in that the owner would call me back on Monday morning with an update. It is now Thursday and I have all but given up. I'm ok with companies telling me if the project is not for them; I'm just really disappointed that they never paid me the courtesy of giving me an update either way because I have now wasted 45 days waiting for a quote when I could have been getting on with fixing my house. This is not how you run good customer service and not how you run a good business. read more

We had a gutter coming off the side of our house. Castle roofing was very responsive and professional. They came out and did an estimate quickly and took care of the problem in less than a week. We would definitely call them again if we have any other roofing needs. The only reason we did not give a 5 is because we needed to be home for them to do the estimate and they were an hour and half outside the of the range of time they said they would come. However they were on time for the repairs. The team was friendly and did a good job. read more

Castle installed a new roof for us 2 & 1/2 years ago in East Atlanta. We're already experiencing new leaks seeping through our ceiling. After contacting them about repairing the leaks they sent someone out. Shortly after we received a shocking estimate to repair their work. Big mistake choosing this company to replace our roof. read more

After heavy, flash flooding last week and my third leak (in three different places) over the past 10 years, I looked for a roofer. After the first leak, I'd called Allstate. The adjuster said flatly, "The roof isn't leaking". Okay... Fast forward eight years later and now my fireplace was leaking as was my bathroom ceiling. I looked on Yelp for the companies with the highest and most reviews. The Good: Castle Roofing gave me an appointment the same day! The crew was timely, courteous and professional. They went into my attic and then up on the roof. The entire process took about thirty minutes. They said I needed nail pops repaired, 2 to 3 migrating shingles replaced, my dryer vent replaced, my chimney sealed and an ice and water barrier installed. They may as well have been speaking Chinese! (I don't speak Chinese). The quote was $885 but they seemed trustworthy and I was desperate! The Bad: There was a tiny bit of pressure. He said, "I can get you in on Friday if you sign today" pen in hand. It almost worked. But a small voice said, "You know better than that." Then she screamed, "Get a second opinion!" Then it got bad. I called Castle and I was told there's no warranty on their service. "Roofs are kind of like cars," the sweet receptionist said, "they're unpredictable." But after I insisted, she did say they'd come out if it started leaking again. "They'd come out." Not that they'd fix it. I don't know if that's standard practice but my antennas went up. The Double Check: To silence my inner critic, I called two more companies. First I called Bell Roofing and asked in general how much it would cost to replace a dryer vent. They wouldn't give me a quote over the phone and they were booked up until late June. Then I called Roberts Roofing and told him about the leaks. He gave me a quote of about $350 over the phone which I appreciated. I knew he couldn't be sure until he came and surveyed the damage but it was worth making an appointment. Then I sent a text to my peeps. A family friend recommended Pablo, an independent contractor who'd done an excellent job and charged the best price. He came out today. The Ugly: Pablo found the exact same problems as Castle. And he quoted me $250! That's right, $250 to do the same repair job. Since Castle doesn't even warranty their work, why would I pay them an extra $635? And even though I'm by no means an expert, a quick Google search of an 'ice and water barrier' said it's an unnecessary expense in most climates. I'm not saying Castle is unscrupulous. And I won't accuse them of taking advantage of vulnerable women (at least women who look vulnerable). But I will say that I won't be using their services and I cannot in good faith recommend them to anyone else. Why not? Because I'm unbought and un-bossed. You can take that to the bank! On a final note: As much as I enjoy writing reviews I don't do it for the glory. Elites don't get paid and I certainly don't take any pleasure in maligning a company's reputation. Out of my 173 reviews, only 16 are one star. I write reviews because it is important to have a voice and to be able to make informed decisions when it comes to spending those hard earned dollars. I fairly and accurately depicted my experience with Castle just like I do with all of my reviews. It's not something I take lightly. As far as Pablo, my roof turned out great! His number is (404) 484-5453. Keep Yelping! read more

Rarely, if ever, am I able to recommend a company as strongly as Castle Roofing. They have exceeded my expectations in terms of quality customer service, materials and workmanship. They really stand behind their work and don't play games like some other contractors. Integrity, efficiency and beautiful results, that's Castle Roofing! read more

Castle Roofing - Bathroom Remodel - Roofing Near Me - Atlanta, Georgia

Carlos and his crew worked hard to resolve to resolve a difficult situation. Carlos kept me updated and I genuinely felt he was concerned about the overall customer (which is rare these days). I would recommend Castle for your roofing needs. read more

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Thank you Castle. I appreciate your throughout inspection and professionalism. Joaquin you rock!

I needed my fascia boards and trim replaced. After gathering a few quotes i found Castle to be the best. Carlos makes the whole repair process simple and easy. Julia will brighten your day, she always had an awesome attitude and made sure i was kept up to date with any changes. Joaquin and his team were outstanding. They did great work, very knowledgeable about all repairs and willing to go the extra step in customer service. Castle is a company you can trust to be professional, reliable and not overprice the work. 10/10, will use again: read more

Castle Roofing is great to work with. They fixed my roof vents that were improperly installed by another company and causing leaks. They were responsive, professional and clean. read more

We recently had some "storm chaser" type roofing company in our neighborhood which prompted us to get additional roof replacement quotes. Our first contact with Castle was Mark Lee. He was seamless ,professional and expeditious . The quote given was inline with another company that we interviewed but with Marks swift communication skills we chose Castle. We were put on the schedule right away and the crew completed our roof in one day which I'm sure can't always be the case but we got lucky. They worked hard all day and stayed until at least 7:00 pm getting the job completed and cleaning up our property. We were VERY impressed from beginning to end with Castle. read more

Castle Roofing took care of a small repair that was needed in a quick and efficient manner. They were able to give me an estimate based on a picture I took and their price was very reasonable. read more

THANK YOU, Castle Roofing, for living up to my expectations of what a 5 star company should be. I can't say enough good things about this company. It all starts with customer service which was stellar from day one with Carlos and Hannah. The only hurdle with Castle was the horrible weather ATL has been having lately. Amazingly Castle was able to work me in (between the raindrops). My new roof was completed in 2 days and I couldn't be happier. To anyone looking for an honest and professional roofer to do hesitate to call Castle. read more

Juan and Luis came out, did a professional estimate with no shortcuts or half repairs quoted. They showed up for the work on time, did a very thorough job and cleaned everything up nicely before they left. The company uses a state of the art internet based estimate and billing system which worked very well. I highly recommend. read more

This is the third time that I've used Castle and again, they have done a great job. Julia is a quick and responsive administrator, their work is quality, and they have competitive prices. Can't ask for better than that! read more

Loved working with Castle! I had an early morning surprise when a leak appeared over my bed. They not only immediately took my call and arranged a same-day inspection, but were able to get my roof repaired before the next rain. They actually called and asked if they could come a day EARLIER than planned. That just never happens with contracted services. In my experience, it's usually a delay, if you can get an initial call back at all. Would definitely use this company again!! read more

We had a branch blow down and create a small hole in our roof, resulting in minor leaking. I reached out to 3 companies to get estimates on the repair. Castle was the first to respond by phone, set the estimate appt a day and a half later and came out to complete the repairs 2 days after that. The other 2 companies didn't even have estimate appts available until after the repairs had been done by Castle. I have nothing negative to say about those companies, but the timeliness and responsiveness of Castle Roofing along with a reasonable repair estimate definitely won them the job. Their representatives were very professional, friendly, and fast both during the estimate appointment and the repair. Would use them again. read more

I had two big leaks inside, and had three companies give me bids to put in a new roof. I had a friend look all bids over with me, and Castle keep coming up as the best choice. Castle handled the house roof, the garage roof and the interior drywall removal, paint, etc., and they did a GREAT JOB. Hannah is a dream to work with, The crew picked up all of the gack left in the yard as they went. As this was my first experience with redoing a roof, I couldn't ask for a better company to handle it. Thanks, Castle! read more

We just had our roof redone with Castle. We consulted with two other companies and we picked Castle because they had the best/most responsive customer service (Hannah is awesome) and their processes were really efficient. Within two weeks of the initial estimate we had a new roof. The price was also really great! I don't often review things but Castle was AWESOME so I felt the need to share!! read more

Great service for commercial businesses, very professional, work done at a timely manner, and thorough. They did our gutters for a multi family apartments over the weekend and looked great. Was there to answer all questions and responded within 24 hours if asked over the weekend. read more

Castle was all aces, baby! Professional, responsive, on-time, and fixed the issue right the first time at a reasonable price! Quality service! read more

Castle Roofing: Mr Ric Thomas in the San Antonio area represents Castle Roofing. I must say that I am especially pleased that either Mr Thomas or one of his associates was present at our house during almost all of the re-roofing activity thereby removing significant homeowner stress. The crew and the supervisors were very knowledgable and most pleasant to work with. (Low stress.) The job took slighly longer than projected and the crew corked in the cooking heat of our dark roof in August without complaining. The job was completed last evening and looks very good. The site was cleaned at least as well as by previous roofers at our house. This is our fourth re-roofing in forty years of living here - so I would add that ths s not our first time around the block. I initially gave a four star rating because of a very small concern about our drip edge. In addition: My mother lives a few blocks away and was frantic to get her roof repaired as roof was leaking through the ceiling. Castle Roofing was recommended to her by a friend and she likes the job they did. She recommended them to me. So, let's change from Four Sars to FIVE STARS. read more

Returned call promptly. FYI. Said could not service our area even though their map and description clearly states they do.

10/11/13&11/4/13 USAA PAID CASTLE ROOFING $12,694.24 for a new roof here.Castle Roofing rep Rodney Nichols convinced my 75 year old mom to have USAA okay Castle's addition of a new roof to the house.They agreed.He also recommended the lifetime warranty.instead, she said paid out of pocket for it. I reached out to Castle numerous times since July of 2019; to no avail.I called (July 17, 2019 @ 5:30pm, & 6pm, then again the following morning July 18, at 8am, 12pm, & at both 8am & noon July 19.),& left messages; which went without reply.I reached out to Castle regarding the warranty; multiple times yet, to no avail.I finally reached someone at USAA that helped, however; we still did not receive a response from Castle. 2/20/2020, the ceiling started leaking, causing damage to the roof,attic,ceiling,basement. 2/24/20Joaquin Merino came out & said that Julia would give me a return call about next steps.To date, we've not heard anything promising from Julia, or anyone at Castle Roofing.Joaquin stated he'd most likely be the tech returning, & servicing the home.As I mentioned before,this is urgent.Joaquin also stated that the expense; if any; depended on the warranty we have.Lending credence & confirmation to our warranty.We purchased the CertainTeed XT25 25 year warranty.Joaquin also added It's the/a valley-section where the roof joins that's the issue, & that he couldn't tell if there were missing nails or shingles.He couldn't explain two large nails that are pictured that are haphazardly sticking out.He said he needed to remove shingles.He added, A new plumbing boot is needed- bc it's leaking.He surmised it needed to be replaced with screws.Hot summers in the attic make it shrink & move, he said, so nails will heat up & that will cause them to pop.He added, the plumbing pipe has water dripping from the bottom (of the area he showed me in the attic; that was visibly marked by black wood.)He said nails are coming off of the area where the nail is sitting against the wood; that gets loose & water starts coming in & dripping.He said we sometimes replace them with screws & rubber washers.He said he was uncertain about what steps to take next.But he would share findings with Julia & she will call me.He said the cost-depends on the warranty purchased.Which confirmed the warranty exists; unlike Julia's statement to the contrary.We saw Joaquin Merino Monday afternoon.It's Friday.We are waiting for immediate action on behalf of a company that actually misleads new customers by stating they are accredited by the BBB.USAA has found Castle Roofing to have performed "shoddy workmanship".Given this situation is time sensitive; Julia/Castle have been made aware of said damages.They have not responded swiftly to prevent further damage.Their inaction regarding both my mom & myself; today (3/9/20) -being written by the BBB that we were lying & stopped communicating with Castle, by Julia is destructive (to our discussion with Castle),shameful & wrong.We deserved better than this from both USAA & Castle Roofing. & ironically, today, (3/9/20) this review was haphazardly removed from the Yelp website. It is indeed unfortunate that this company would rather tell mistruths to promote bad business practices, than face the reality that they would benefit greatly from the honest reviews of the wrongdoing of paying customers. Previous customers having trouble with Castle on both Yelp & Angie's List, have had similar challenges getting the company to stand by their word,& warranty, & honor the customer by doing the work they were initially reassured would be done. Further, Carlos, the owner, angrily combats any negative criticisms of his company.We believe that a company's success lies in their abilities to serve the customer, not debating or arguing them..Reviews can easily be changed; however, a poor service & experiences with the customer, cannot. Feel free to read the BBB review yourself; it's live, despite the case being closed today (3/10).Update- 3/10/20* As mentioned to the BBB, (& as they revealed to you- following your closing of the case), I had other contractors (3) out & not only do they say the work was done incorrectly & not to the manufacturer's specifications, but also, the house isn't to code. We privately asked Castle to come & fix it immediately; that has not been done. The leak occurred 2/20/20. There is still a hole in the roof. We've encountered nothing more than excuses. My mom paid extra for the warranty & we it was ordered & received. So, we're confused. There is absolutely nothing else wrong with our home. Your continued excuses & mistruths prove challenging & have hampered resolve. We were of the impression that your company would be more than happy to resolve these issues. There are a plethora of different issues here; starting with the incorrect installation of the roof. Sad that you would believe otherwise; despite evidence to the contrary. Thanks for your response! read more

I just got a new roof and I was dreading this. I knew absolutely nothing about the process, materials or time it would take to get this done. I also work from home so having someone working on the roof for too long would've been a huge inconvenience. The Castle team was fantastic. The workers showed up 7:30am and worked until dark. The entire process took a little over 2 days and they did an amazing job with the clean up. My new roof looks great and I even got a warranty on their work. read more

When looking around for a new roof, we made a point of not choosing a cheap roofer, going with Castle and paying that extra money for the premium roof and job. I didn't check Angie's List and see the long list of F-rated reviews, I only saw the 5-star reviews on Yelp. My wife & I are incredibly disappointed with Castle, and if I had my time again I would have chosen another roofer to do the right job the first time for less money. Over the course of the new roof install, Castle Roofing and their crew lied to me repeatedly, breached their own contract, only assigned 1/3 of the crew after the first day (turning a 2-day install into an 8-day install incl. two rain days) and replaced premium materials specified in our contract with cheaper substitutes. Including the 8-day install it was 49 days from the first shingle being ripped off to the last repair made and final check handed over. Towards the end I thought there was a glimmer of redemption when we discussed two separate problems - they informed me about them and we talked me through solutions. But, like everything else, both turned into disasters as I noticed they did the exact opposite of what we agreed they would do. One item they did come back and pull it all off on Day 9, but the other could not be fixed without damaging the wall so we agreed to leave it. An apology on Day 7 from the owner was appreciated, but that call was merely that, just a phone call. They sent a new crew to fix what had been done, but when the new crew started to contradict each other on what repairs they had actually made, and then pushed back on fixing damage they caused, I lost complete faith in them too. They do deserve 1-star because when we had a leak scare on a rain day during the install they were at my house 7am the following morning ready to deal with it. I'm lost on how a company like Castle can be certified by a major manufacturer like GAF and I intend to share my experience with them. I'm nervous about what warranty support will be like from Castle. Those roofers that told me manufacture certification is just marketing nonsense are obviously right. After all those stressful days and then weeks, when it came time for the final 50% payment I was offered two free pieces of plywood as compensation, a discount of $90. I live in a fairly close-knit community in Atlanta, we all know each other and all the houses were built at the same time (circa 2000). Over the course of those weeks, three homeowners approached me while I watched the roof go up, two more on email, asking who was working on my roof because they wanted to avoid them. I told them Castle and yes, there's a reason they never put a sign on my yard. read more

We have a second home in Lakemont, GA and needed a reliable roofer...we searched Angie's List and found Castle...they were honest, did his inspection....and told us we needed a plumbing boot replaced. That was it......a boot.......they responded as they promised...they delivered. Alex showed up and was honest, clean and trustworthy.....Now we will have Castle re- roof the house this fall.....Wow, a company that lived up to the reviews...thanks Angie's List and thank you Hannah , Alex and Castle roofing!!! It is nice to know, that businesses that want to d the right thing...still exist! Thank you Castle!' See you in Fall. read more

My interaction with Castle continues to be excellent. My issues with my roof are still going on almost three weeks later, and Mark Lee has gone above and beyond to provide me with great customer service. If you want an honest professional company for your roofing needs, than Mark & Castle are it. read more

So, I had thought that asking these guys to handle a small repair at my house would be difficult since it seems like they mostly do only big projects around town ... but I had just purchased my first home (it was built in the 1940's). I live on my own and needed some basic repairs taken care of immediately. They responded quickly and did everything I needed. I feel like I was treated professionally by people who were actually looking out for what would be in the best long-term interest of my home. read more

Castle Roofing did a wonderful job in our roof repair ($2K). We were very concerned about matching the existing shingle colors which had also weathered over time. Carlos, Julia and the Team worked closely with us to get the best match and our roof looks great. Juan and team executed the repairs quickly, including replacement of a large area of roof in our attic. The team also later went the extra mile and replaced a missing shingle that had fallen off on another unrelated area of our roof. We are so grateful and we really appreciate Castle Roofing and their dedication. They are very professional and reliable! read more

UPDATE: Roof is complete, and I couldn't be happier with it! I got the approval from my insurance company on Monday, dumpster & supplies were there by Wednesday, on Thursday they started, and on Friday, the job was complete! SO FAST. And tidy! I've only found 1 roofing nail in the grass, which is crazy! I was expecting to find 50! Shingles look great, overhang is perfect, roof vent and drip edge are wonderful, and Lloyd and Hannah had great communication throughout the process. I can't recommend these guys enough. Lloyd came by for the final walk through today, and as always, was absolutely wonderful. This experience was FAR easier and more plesant than I had ever imagined. Thanks, Lloyd and Castle! read more

The team at Castile came when they said they would and identified the issue and made the repair. It was an overall great experience. I

As this is the only roofing company in the Atlanta area that I've contacted that has been bothered to come out to offer a free estimate, I had to take the time to give them a review. Bailey came out on a Saturday and did a thorough review of my roof. I appreciate his honesty and candor. Im not sure of what's reasonable as far as prices are concerned but I trust he gave me the fair market value for that kind of work. I am in the process of evaluating my options, but this company definitely deserves their fair shot at my business. read more

We discovered a slow leak in the roof of our house, and after doing some research, called Castle. Mark Lee came out that day, and after inspecting the roof (which was pretty old in roof years) told us that it was time for a replacement. Two days later, the new roof was on the house. Mark worked with us every step of the way, and the entire process was a breeze. I would (and will) recommend Mark and Castle Roofing to anyone. Thank you, Mark! read more

Castle roofing fully replaced the roof of my home. They did a horrible job. Castle roofing sub contracted the job and broke more things than they fixed. Castle roofing broke my screen door, some inside sheet rock, a stair railing and an out door light fixture. I had nine different leaks and the flashing was not replaced. They removed the gutters and did not replace them. We financed the work and castle roofing charged us an extra $3000 for using financing. Currently castle roofing owes us a little under $7000 in court judgements we won in court. read more

I hope everyone who reads this automatically hires this roofing company to do their job. I feel that it is so hard to find honest companies especially in the repair and construction area, and I am glad to have happened upon them through Yelp. Carlos came to inspect my roof and found that I had many loose shingles. Mind you my house is brand new, built in September 2019. Instead of charging me to fix the roof he gave me the most helpful advice I could ask for he told me that my roof was not installed properly and that somebody owed me and that I shouldn't have to pay to fix the shingles that were falling off. He and Julia are angels. I hope everyone realizes that this company has some of the most honest people and will choose them first. read more

Although I did not end up using Castle roofing to restore my roof, I wanted to write a review to say how pleasant an experience I had with them. The service technician called two hours ahead to see if he could come early to give me an estimate. Once he did arrive (30 minutes early), he got straight to work and examined my entire roof to see if there were any other issues in addition to the one I needed fixed. He then took a picture from the rooftop to show me why my gutter was leaking (It was bent). The only reason I didn't go with Castle is because I found out that one of my friends is able to help me with the work without a labor charge. I would definitely recommend Castle to someone else. read more

Was very easy to schedule an appointment with Castle. Llyod came out to check on our roof and 2 leaks and even removed several wiffle balls in our gutters. Upon agreeing on the estimate the work was completed the very next morning. We will definitely use them in the future! read more

These guys are the best! They matched a lower bid and did a fantastic job on a tight schedule. My roof needed some repairs and they were out there with in a few days and did top notch work. Well done guys, highly recommended! read more

Our technician, Juan Carranza, was excellent. The area of the roof which needed was fixed well and quickly.

As a single woman it can be very stressful when things in the home goes array. Thank goodness there are still honest companies. Castle Roofing was so patient with me. I can be a pest with the number of questions I ask. They literally walked me through the entire process educating me on the materials and job that was going to be performed. Castle Roofing went above and beyond for my business. They now have a customer for life. I have since referred my sister. She was blown away by their professionalism. Thank you Castle Roofing for the outstanding customer service! read more