After discovering our roof leakage on April 13 2019, Castle Roofing immediately showed up the next day and correctly identified the problem was due to improper flashing from skylight to the chimney (see photo 1) (however I didn't ask Castle Roofing to fix at that time, since I found out my roof was newly installed in August 2017 by Bell Roofing; so I was hoping Bell Roofing could correct their mistakes). But Bell Roofing initially declined the responsibility by arguing that the warranty is gone due to the change of owners. Then in response to my bad Yelp review, Bell Roofing had to come to my home on April 18 and 20. However, they denied that flashing is the problem (I didn't question their professional capability at the time) and fixed something else for $200. It has not rained heavily since then until Jun 12, on which I found out it was still leaking at the same location and apparently the problem was not fixed. After three days, Bell Roofing showed up. After I suggested water test to me, they did it, found out water accumulated under the skylight, and recommended to replace the skylight for nearly $2000 (see photo 2) and the chimney cap for another $1300. At this point, I started to suspect their capability, because it doesn't feel right that they have to wait for my suggestion to find out where the leaking is. So I contacted the Castle Roofing again: it turns out the issue is still improper flashing that caused the water accumulation under skylight and then leakage; replacement of skylight doesn't solve the problem at all (see photo 3). To summarize my recent personal experience, it is clear to me that (1) Bell Roofing is just not good at fixing roofs; (2) Bell Roofing takes every opportunity to charge big money from customers, even by not fixing the problem; (3) Bell Roofing tricks out of their fiducial responsibility to the customers by saying the warranty is not transferrable upon change of owners (I still disagree on this, I think they should refund $200 and reimburse my repair cost). In comparison, I strongly recommend Castle Roofing, because (1) Castle Roofing knows what they are doing, (2) Castle Roofing was prompt to fix my roof. I also heard from a RE agent friend that Bell Roofing recently changed owner, and Mr. Charlie Bell is no longer the owner. Anyway, I absolutely don't recommend Bell Roofing, for their lack of professional knowledge, lack of accountability, and desire to just charge money from customers without fixing the problem. read more

Castle Roofing came through with outstanding service for me. My spouse and I did our research and due diligence. We reviewed several other roofing companies, took in several estimates, and even researched the product each company used and the quality. Leaving no small detail out of scoop we went with Castle Roofing. They had the reviews we trusted and the material we knew was best for our home. Hannah Frick was our first contact and she made haste with having our roof inspected with an incredible offer of replacement. Knowing the information we did, we took the offer and got a timely scheduled start date. I can't say favors were pulled to make us next in the queue, but it sure did feel like it. We were set in a week and the crew showed up promptly and went straight to work. The roof was off in the first day and the only hiccup we had was with the city. Couldn't get the inspector out until the next day so the project came to a halt. You think this stopped them, No! The were back the next morning waiting on the city to show up and then within hours my new roof was on. The quality of the work is impeccable, and I don't say this without trial. The following weekend before this review, it rain and I truly mean it poured. I surveyed the house and I have continued to look. If I was going to find a problem it hasn't showed up yet. So I can honestly say without doubt that the craftsmanship and quality of the roof is outstanding. Hannah Frick made the whole process easy and truly felt like our best interest where being considered. Guessing you have read this far, would I recommend Castle Roofing to you? Yes. Absolutely I would recommend them. read more

We contracted Castle to take care of a complicated water intrusion issue at my residence. The solution to the problem was not straight forward. We were looking for someone that could spend time to troubleshoot the problem and fix it competently and quickly. Those sort of people are not easy to find. There were multiple trades needed to put everything back together. Everything was coordinated perfectly, I was given plenty of communication to know what to expect, and the work was done efficiently. Our job was bigger than normal and we got a few estimates. Castle was competitive but most importantly I felt that they understood the problem and would be communicative and trustworthy. What's interesting is that many companies had different ideas about how to solve my problems and it was clear when everything was explained to us that Castle's solution was the most comprehensive and would provide a long term solution. I had never had work done with them before but they felt like a safe pair of hands. Finding someone online to do work like this is a minefield. It is really hard to know who to trust and who will get the work done to a high standard. I don't normally write reviews about companies online but I wish that more people had written reviews so I would have known who to go to when I was seeking someone to fix this problem. Castle care about the customer and that is tough to find. I could not praise them enough for the work done and would definitely recommend them to my friends. read more

I called Castle after seeing the work they had done on a neighbors house. I had no idea that it was from an insurance claim but the guy from Castle inspected my roof and found damage. He came back out to meet with me and the insurance adjuster and got me approved for a whole new roof. I got the approval on a Friday and my new roof was up the next week. They sent someone out after the job was done and he showed me everything that they did and made sure I was happy with the cleanup. There was a big mess while they were tearing off the roof, but they did such a good job cleaning up that it was like it didn't even happen. Hannah and Mark made sure that I got the money from insurance and worked with me the whole time. I love my new roof and I told all my neighbors to give them a call. Thank you Castle! read more

Thanks Castle Roofing! I contacted at least 20 different roofers and none of them were interested in repairing my roof and it was truly a stressful situation. I contacted Castle after hours, but still received a quick response. They came out the next day and took pictures of the damage and had prepared an estimate within a few hours. The quote was very reasonable and my roof was repaired within a few days of the estimate. Julie (hope I remembered correctly) was especially helpful in getting my payment taken care of. read more

Outstanding front end customer service and professionalism. Specifically, Hannah was excellent in communicating with detail in a timely and pleasant manner. My requests in screening for roofer selection were over the top for most customers but very well handled by Hannah. My final choice of roofer was not Castle simply for reason of personal connection with another company but otherwise would have been extremely comfortable with them as a fully vetted roofing contractor. read more

Thank you for the outstanding service provided for my rental property. I was pleasantly surprised how fast I got a estimate and the quality of work provided. I was walked through the process from the beginning to end. Anytime I need a question answered someone was alway there to answer them. I live in Ohio an my property is Ga. Just knowing that the leaks in my roof was fixed on schedule and no problems arose, makes me a returning customer. I highly recommend Castle read more

I just completed an engagement with Castle and I can't say enough good things about them! Professional, reasonable price, GREAT work, FANTASTIC communication, I could go on... Alex was here on time, was very informative, and didn't try to push the "highest priced" repair on me. Hanna was an absolute pleasure to coordinate with. She's so sweet, very easy to get a hold of, and was there anytime I needed anything or had a question. Excellent overall experience! read more

I had Castle Roofing replace my entire roof. They were better than I had hoped! I have 4 children and was concerned about safety, but their team was great. I expected to pay a lot, but I felt like I got great value for what I paid for. I needed a new roof and got a good experience. I was so pleased, I had them put on new rain gutters, new chimney cap, and am recommending to all of my friends and neighbors. Well done, I'd use them again! Andre Riedlinger read more

My husband and I own an office building that was damaged by hail in 2013. Initially the insurance company made a mistake in the adjusting process and failed to accurately detect all of the damage. Rodney at Castle Roofing found the error and helped resolve the problem. We were thankful for the workmanship and professionalism that Castle Roofing showed us. We would definitely use them in the future and highly recommend them for any roofing needs. read more

With all this rain the past several months we noticed several leaks. We called Castle and they were quick to come out and assess what was wrong while providing a clear and concise solution. They were up front about all information and price. The work was done diligently and professionally. We are now leak free and not worried every time it rains. Big thanks to the Castle Team!!! 5 Star service! read more

Castle Roofing did an excellent job on my roof after a tree fell on it! I picked them partly for their experience in dealing with insurance companies, and they did not disappoint! They were extremely helpful with my claim and then did a great job installing a beautiful new roof. I am a very happy customer and I highly recommend Castle Roofing to anyone needing a roof in the Atlanta area. read more

Thank you Castle for finally fixing my leak!!! They were the second company I have called in the last 4 months and after paying for a repair that did nothing, castle did additional troubleshooting AND applied the money I spent on that to actually fix the problem. It turns out it was a problem with my face board and was a simple fix. No more water coming in! I will use them again anytime read more

I recently contacted Castle Roofing to get an appraisal for our home purchase and the provided outstanding service! They were extremely responsive and helpful as we went through our evaluation process. They provided detailed insight into issues that we should address and provided a competitive price for future repairs! We look forward to working with them in the future! read more

Super easy to work with, staff was very friendly and communicated well throughout the process of getting the repair. My roof is cedar shake so there aren't a whole lot of people out there who know how to work on them. They got done in the time frame they said they would and cleaned up, took pics for me and left. I would definitely call them again read more

The team at Castle is truly amazing. They are very fast in submitting a very detailed proposal, honestly one of the most thorough I have seen. When a job is started you can be confident that they will do what they say, and it will be done in a timely manner. The crews at Castle are true Craftsmen and that is hard to find sometimes. read more

Castle Roofing was very patient working with my townhouse community. The roof went on quickly and has been fine through several crazy rain storms. There was an issue with a skylight that got damaged during the installation and Mark was fantastic in getting a new one custom made and installed. I would highly recommend them. read more

Castle Roofing has done such an amazing job on my roof repairs, I haven't seen them again in years! Castle roofing came to my property in a timely manner, made an excellent quote on the repairs I needed and did the job when they said they were going to. I give Castle Roofing an A+ for quality work at a reasonable price! read more

Highly recommend Castle roofing. They had a quick response time with the estimate. Explained the process and the difference between repair and replace. When Alex arrived to repair he was super friendly and helpful. I will definitely use them again if i ever have a need. read more