Went in one night to look at a used Subaru Ascent. Reece greeted us & promptly showed us the vehicle. He was even kind enough to pull the vehicle up & keep it running since it was below 20 outside. We came back the next day asking to look at one with less miles on it. We test drove & looked over the vehicle for quite some time. We asked for an additional test drive to let our mechanic look over it after wanting to purchase the vehicle. Reece started the pre approval process for us while we did this. Overall, this was the best car buying experience i have had in my entire life. Reece was not only extremely professional, he WAS NOT pushy in any way. All the other workers we encountered were also extremely professional & kind. If we ever go to buy another Subaru, or used vehicle they may have in stock, I would 100000% go back to this location to do so. An added bonus to this location? They have a play area for kids to play! They were even kind enough to allow my son to take Stitch with us on our test drives! read more

Castle Subaru - Car Dealers Near Me - Portage, Indiana

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Had a great experience working with Castle Subaru in Portage! Reece and Stephanie were great to work with. No pressure, they were very patient with me and looked into everything I requested! I am happy with my purchase as well as the customer service I received from Reece and Stephanie. read more

Leased a new Subaru. Their staff is very friendly and caring. Never had such a nice car dealership in the past.

I would not recommend bringing your Subaru to this service dept. I had some warranty work done there with issues of a check engine light that was trigger by a bad coolant sensor. They replaced the sensor but they forgot to fill the coolant reservoir tank with coolant!!! I drove awhile for a F@@king week when i discovered this. This is unacceptable. Do you research before going to a service dept. Make sure they have high ratings. read more

I'm on my 3rd Subaru since 2000 now. First one was a 13-year love affair, 2nd one was a 3-year convenience lease fling since Subaru's engineers had decided that apparently I was the only one in the world who wanted what I wanted. Once they woke up and actually built what I wanted (a non-WRX Impreza Sport that is -- get this -- actually sporty) I bought one from my sales guy Mark Sattler and after 4 years, Serenity and I are still in love and it looks like it's going to be another long, happy marriage. My wife understands. One of the reasons I like Castle is the service manager, Steve. Steve and I hit it off from the first time I came in for an oil change. We communicate well, he's sincere (I can tell he's not being fake just to make me happy) and I trust him to do what's best for Serenity and to not oversell to me. It's a good feeling. Recent service was for an oil change and to check one of the map lights. An inspection also turned up the fact that it's time to get the front brakes done, and that I'll be due for a set of new set of Yokohama running shoes soon. They are always courteous, professional, and have gone above and beyond to make sure Serenity and I stay happy. My only complaint (and not really a complaint) is that the marketing folks keep calling me to try and get me to trade in for a new one. I get it that it's their job, but I'm always in it for the long haul with a car. I ordered her specifically the way **I** wanted because I planned on a long relationship. I've put some effort into getting things just the way I want them for comfort, convenience and performance, and I'm not going to give that up. read more

Suggest getting your used vehicle checked out by anyone other than them. The 2012 Honda I purchased with cash turned out to be a disaster. I checked car fax it is said timing was replaced The sole reason I drove 2 hours away to get this one. Turns out the timing belt has a faulty belt tensioner and broken piece from water pump lodged inside the belt casing. This cause major tapping noise at cold start which I didn't realize until the next morning because they had it warmed up when I arrived. They agreed to refund 350 after proof of payment for repair. I had it fixed immediately as it was not safe to continue driving without causing a catastrophic failure. The vehicle has grinding problems and noises from rusted brakes and transmission transfer case and or differential. On my way there I spoke to them and let them know I was on the way. They said they would have the vehicle sitting out front waiting fir me. I arrived and didn't see it anywhere. The salesman Mike Roman said it was in the shop because it had not had the pre sale inspection done yet. I showed him the carfax says it was done. He back tracked and said it was in for a vibrating heat shield. Maybe the heat shield was vibrating too but the major engine tap from faulty belt tensioner was obvious and completely missed or ignored and told me it was a heat shield. Again I chose this vehicle based on reliability and trust of the pre inspection done by Castle Subaru. Can I get a copy of the inspection report? How can a vehicle go through an inspection then be sold with major issues that renders it unsafe to drive? Im highly suspicious that an actual and appropriate inspection was ever done. Update 3/28/24- I did call them and spoke to Tina the Customer service manager. She sent me a copy of the inspection report on this car. The inspection report indicated the rear brake caliper and rotar in GOOD condition. I explained to her they are grinding metal on metal because they are so rusted out and far from GOOD condition I sent photos to them. They declined to fix brakes saying i bought the car as is and Im basically screwed at this point. They clearly choose profit over safety. I reported them to the Attorney Generals as i would recommend anyone do if you got screwed by them. You have every right to do so. They also ask for a plate for the test drive they said I didn't need one so I was left test driving a car in a strange town with no plate and no salesperson with me. I HIGHLY recommend reviewing their inspection report before purchasing a vehicle from them. Do not use Mike Roman as your sales person. read more

So after leaving another Subaru dealer that refused to sell us a car ordered we went to Castle Subaru of Portage and Dave V was the salesman that greeted us. After explaining what had happened over the last day he sat down and went over our options on what vehicle we were looking for. Dave V was so helpful and kind. He was not pushy at all and I never felt pressured to buy something I wasn't wanting. We did the paperwork with Brandon and he was Amazing also. After the paperwork was signed Dave took us to the garage where our new Ascent was sitting and he spend at least 45 mins past closing time to help my wife set up her phone to the car and also show and explain some of the features before we left. It was all around a GREAT experience with Dave V and Brandon. No one questioned why we didn't want any extra add on's etc. We will be back for sure. Highly recommend Castle Subaru of Portage. read more

Castle Subaru - Our New 2023 Subaru Ascent right off the showroom floor. - Car Dealers Near Me - Portage, Indiana

Great car. Awful dealer. Purchased a dealer driven 2023 Crosstrek. From the get go, the salesman was a slick talking dude who fibbed about the sticker price of the car (that I wasn't able to read behind the window tint). Negotiated on the basis of a $33k + sticker and came to a deal at $31k. Seemed fair given the car was pre driven. Didn't realize til I saw the sticker in the glove box the next day that I got taken. Called and asked the sales manager, Rick, to call me to discuss. No call back. Finally, I had a tire blow out and called the sales guy (who gives his cell # and tells you to call if you ever have any issues) to see if I had road hazard coverage. Nothing he could do as he claimed the coverage was declined. Will be going to a different dealer for our next Subaru. I always say, don't box with Mike Tyson. Definitely took it on the chin on this transaction. Never again. read more

BEWARE!!! Fees $$$$ Came in because I wanted to pay off my lease (2020 outback) early and buy a 2022. 1- did a kbb offer before I came in, told me they never pay the kbb offer - told me it's just to get you in the door 2- told me I couldn't order a new outback w/o a moonroof - had no problem ordering one elsewhere! 3- wanted $1400 in BOGUS stuff...clear coat protectant, undercoating, etc. (Castle made this no longer an option this year at all it's dealerships). PS....I work on cars for a living, it's crap 4- castle wanted 3 percent over MSRP for a wilderness edition (decided I wanted this model later) Easily called around and was able to order a wilderness for msrp w/ no fees. Go elsewhere!!! read more

Be aware if you purchase a maintenance agreement with your new car. I recently went to Castle for regular service and was told that my car needed a cabin air filter for an additional charge. I was also told that I needed an alignment. The car drove straight as a string and there was no abnormal tire wear. The car had less than 12G miles; I declined both. It seemed odd the way it was presented to me. I was told by one of the Castle people that she had seen the filter and it was bad. I can't say for certain that the filter was not checked, but I could see no indication that the glovebox had been removed. Today, I went to a different dealership for service. Upon completion of my service, I told them of my experience at Castle. I was informed that the cabin filter was part of the regular maintenance agreement for which I had already paid. I doubt I will ever go to Castle again. read more

I recently bought a used Subaru Outback here for my daughter and I will say that my experience was very good here. I prefer not to buy cars from a dealership because of the way many take advantage of people. From the minute we walked in to even after the purchase we were treated great. I still feel cars are overpriced but I felt we got a fair deal on this vehicle. You can tell a lot about a dealership in how they treat you after the sale. David Eisin, the General Sales Manager was involved in the purchase so I reached out to him when a tire on the vehicle went flat a few days after they repaired a screw hole. He understood the situation and we received a reimbursement check in the mail right away. I can say I would try them again if I needed a vehicle. read more

Drove down from Chicago after a horrendous experience with the dealership I bought my car at. Castle took care of my car without a hassle. They were upfront and honest. I'd trust this service center again. read more

Just recently purchased a used car from Castle Subaru in Portage. We worked with Salesperson, Reece Lake, and what a pleasurable moment it was! He is such a "down to earth" guy and made the whole experience well worth our trip! He made me and my family feel welcomed and comfortable and totally eliminated that "car buying pressure"! The whole sequence of events; test drive, trade in valuation, negotiations, and purchase was one of my best moments I've ever had in buying a car. Thank you, Reece! read more

We had a great experience with Castle Subaru! Tiffany, the internet specialist was so pleasant to deal with. After we made the decision to lease a Subaru Crosstrek, she sent us over to Frank the salesman. He started all of our paperwork over the phone. Frank was very thorough and answered all of our questions. Our vehicle finally came in almost a month later (due to chip shortage, no fault of the dealership). When we arrived at the dealer, we were told Frank was out on sick leave, and we met Mike (Miguel) Roman. Mike was fantastic! There was no pressure and everything was to the point. After explaining to Mike how we never had a thorough understanding of the electronics within the vehicle. He actually sat in the backseat, and patiently spent about 45 minutes telling and showing us every detail My wife and I were so impressed. This was the easiest experience at a car dealership I've ever had! read more

I've never owned a Subaru & had a great experience here. Jay Ellis was our sales consultant & was the best- he was extremely knowledgeable, helpful, professional, patient, & helped make it as easy as possible. The sales manager Ron Braman was also extremely helpful, checked on us, & made sure everything went well during the process. Our family ended up buying 3 vehicles from Castle Subaru, & we are very happy with them. read more

After contacting the BMV of Indiana I was informed the tags issued by Castle Subaru were never attached to my name nor was the title. I've contacted both the Indiana AG and the Indiana Secretary of State -dealer division. I believe because it was no financing involved they didn't pay the taxes on the car. Hence the plates not being registered. They refuse to provide proof of release of lien- citing the title is all the proof they need. Meanwhile, I cannot obtain my car form the Chicago impound without these documents. read more

Castle Subaru - Documentation needed by the state of Illinois to obtain my car. - Car Dealers Near Me - Portage, Indiana

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I LOVE my car!!!! I LOVE Castle Subaru!!!! It was such an amazing experience. They were so helpful from start to finish. They found my perfect car, helped me get financing and walked me through everything I needed to know about my new beautiful ride. Heck they even drove my car up to the door! I will never shop for a car anywhere else- thanks to Mike, Derrick, Stephanie and the whole team! read more

Purchased a used vehicle from here. The next week the check engine light was on and I went back to castle Subaru to have it figured out. My car was in their shop for 3 MONTHS!!! Later I figured out that they half assed the job and I am now having to fix the car again. The first mistake was with the pushy salesman selling me a broken car, just to make a profit! How sad. This dealership is so unprofessional and leaves a bad name for Subaru cars. read more

I had the best experience ever! I originally had reached out to two other Subaru dealerships and did not get the customer service I expected. Carlos called me about my trade in and I was instantly hooked! He treated me very nicely, and Frank just did everything in his power to answer all my questions when I had them. I cannot express my gratitude towards them both. I left feeling so happy and loving my new car!! read more

Kim was really did a great job teaching how to use the vehicle. Daniel was a helpful salesman.

Leased a new 2021 Subaru Forester as the lease on our 2018 Crosstrek was ending. The 2nd time around with Castle Subaru was just as smooth and pleasant as the first. Our sales associate Mark Eierman wss on top of everything, nice to work with and very knowledgeable about the Subaru products. We definitely recommend Castle Subaru and Mark Eierman to do auto business with! read more

My wife bought a new Subaru Outback Limited 2.5 white exterior with black interior and got a great deal. She got the deal of a life time and want to thank Mark (manager), Eric (internet sales), and Reece (sales associate) for going above and beyond for her. Much appreciated. Funny thing is we are from South Bend, IN and well worth going to Castle Subaru. A matter of fact there was a couple other people from South Bend at the dealership buying there Subaru . Thanks again Castle Subaru. read more

Castle Subaru - Car Dealers Near Me - Portage, Indiana

POOR, POOR, POOR customer service!! Tried to buy a vehicle from Castle Subaru, I had everything done and after much texting, phone calls was told that vehicle was sold to another person! NO ONE called when they stated they would, was NOT allowed to put a deposit on the vehicle, also told me that since I did not live in Portage, IN. I would be charged an extra 2000.00 since they would not be able to make money from servicing!!! If zero stars was a choice then that's what I would give!!!! DON'T DO BUSINES HERE!!!! read more

BEWARE! They lied to get me in the door. I called asking about a particular vehicle listed on the website, specifically asking about accident history. I was EXPLICITLY assured there was NO accident history with the car and made an appointment for a test drive the next day. I test drove the car and only afterwards saw the carfax showing an accident that required a tow from the scene. I was lied to in order to get me in the door. I would strongly advise against trusting this dealer with your money, time, or energy. read more

I had a great experience with the service department at Castle Subaru . They took the time to explain possible problems and solutions as well as costs and time frames . They made it easy and simple to communicate for me by texting too . I was given a loaner car while my car was being repaired and made that process simple too . I will definitely be back . read more

I purchased a 2014 Subaru Crosstrek during Covid Or a move cross country and Castle was extremely helpful and willing to work with me as far as financing and getting the car I wanted. I appreciate it all the extra care and summer service they provided. read more

I drove from Michigan to purchase a car from these guys. This dealership is an extremely rare type of car dealership - an ethical business, that has honest employees and transparent business practices. They gave me a great deal, the process was 100% clear, no BS, and they were sincerely friendly. The legal documents they asked me to sign were also simple and not cutthroat/scummy like other dealerships I've purchased from in the past. I also got quotes from other dealerships. The other places keep calling me still and trying to harass me and trick me into visiting the dealership. I don't even think these guys called me once trying to lure me in when I asked for a quote, I asked for an out the door price and they literally sent it to me instantly through email and didn't give me BS. If you're buying a Subaru in the Midwest and have a free day, do yourself a favor and make the trip to Castle Subaru. read more

!! Castle Subaru was amazing in helping me get my brand new 2021 Subaru crosstrek! It's an amazing car and I love it! Stephanie was a great sales woman! read more

Had transmission trouble with my 2014 Forester. Had it towed to Castle after calling. The service advisor, Sam Matusik, immediately contacted me upon the vehicles arrival and kept in touch thru out the repair process. Sam explained to me everything that was going on and the Subaru service department got me back on the road in less than a day. I new the repair wasn't going to be cheap but Sam discounted the final price in addition to going over what service will be needed in the future to assure smooth running of my vehicle for several more years. It's because of people like Sam that a company builds a trustworthy reputation. Because of this positive interaction with the service dept, when I eventually need to replace the Forester I will come back to Castle. read more

Probably the best experience I have ever had buying a car. Joe was easy to work with, knowledgeable and attentive.

This is the second vehicle we've purchased from Castle and couldn't be happier. They are easy to deal with via email which greatly reduces the amount of time you need to spend at the dealership. Their pricing is fair and trade-in values are generous. The service department is top notch and the free loaners are much appreciated. We bypass our local Subaru dealership and drive an hour out of our way to have our vehicles serviced at Castle. read more

The master of bait and switch. Don't let them fool you. Showed up to test drive the advertised special. Had an appointment and written guarantee the keys would be set aside for me. Guess what? Not there. Diego didn't even want to look. When pressed I was told "a manager has it and he's at home off all week. Sorry. ". Can't they just do as they say they will? read more

I went here because of a flyer I received. When I got there with my wife we looked at a couple of cars then went in the showroom. Not one employee was wearing any kind of mask. A gentleman named Tony Alverez (not sure if spelled right) approached us. I told him what I was looking for and he stated they didn't have that model. We discussed a price range and he showed me a "demo" that he could fit into our range. This was a nice vehicle but it was a 2019 and had 6200+ miles on it from being what Tony said was their "chase car". After going for a test drive we told Tony that the car was nice and it was time to talk price. He sat us at his desk and started doing other things, looking for keys for other cars, needing a minute to eat a taco, ect. After sitting and waiting for more than 30 minutes my wife and I determined that Tony was not serious about helping us and had too many other things that were more important than taking care of a CASH PAYING CUSTOMER! We left and so did our money! I will not be back or recommend Castle to anyone I consider a friend!!! read more

Grimy and rude I just bought my f -150 today used on my way home from purchase the check engine light comes on and shortly breaks down I'm stranded on the high ways vehicle was $35,000 I called right away and they literally said they can't do any thing bout it so rude they hang up on top of that . IM SHOCKED AND DISAPPOINTED I WOULDNT EXPECT THAT FROM A DEALERSHIP LIKE THAT ! I don't know what to do I put all my money on the down payment thinking this vehicle would be reliable read more

Frazier is the best!! We got great service and a great deal! Lots of inventory. Nice people too. :)

WORST CUSTOMER SERVICE EVER! Do not take your car to their service center to get it fixed. Not once did they call me with an update. My car was in their shop for 2 1/2 weeks and at the end they tried to charge me more than what they quoted me. Trying to take advantage of a woman. Ridiculous. If I could give them 0 stars I would. read more

Scammers for sure. If you want nothing but headaches buy a car here! Zero stars. Supper disappointed and I would not recommend. Support your smaller dealerships because these guys are not reputable! read more

Shady salesmen, inept mechanics, and poor management to go along with it. We bought a $10,000 used car from them. For me, that is a lot of money. A week after buying it, my check engine light comes on for a cylinder 1 misfire. After arguing with them about it, they agree to fix it. They said it was the spark plugs. A week later, my check engine light comes on for a cylinder 1 misfire. After arguing with them, they agree to fix it. They said it was the engine coil and put some crap foreign part on my car. A week later, my check engine light comes back on. At this point, I brought it to my mechanic who diagnosed the problem as my fuel injectors. I trust my mechanic and paid $1700 for a mistake they should have known about. If that isn't bad enough, here is more. Upon buying it, I told my salesman that the chrome strip on the side is coming off. They agree to "fix" it, but they fix the wrong side. I bring it back. They "fix" it again, but this time they apparently washed the car before the glue settled. I bring it back AGAIN. This time they replaced the plastic molding, not the chrome molding on the side. I bring it back a FOURTH time, and this time they didn't even have an excuse. Steve in service then kept telling me he was looking for the part. I called him every two weeks for over four months! He even asked me to email him pictures, so he could find the part. Flash forward to today. I call about the part. This time, the guy who sold me the car, Derek, answers. He says that it is an after market part, and they won't fix it. He also said that they "took care of me" in the past. I told him to transfer me to a manager, and he hung up on me. I drove to Castle after that, and I spoke with the manager. He told me that since it isn't a Subaru, he's surprised they even "fixed" it in the first place. He said they tried to fix it, but they are not going to keep trying, because it's a used car. One would assume that if they attempted to fix a problem, they were taking responsibility for that problem. I told him that he has inept mechanics. The manager told me that if it's so easy, why don't I just fix it myself. Avoid Castle at all costs. Spend your money somewhere else. Apparently, my $10,000 wasn't good enough for them. If you do end up walking in there, at least do me a favor and avoid Derek at all costs. He is the shadiest salesman there. read more

It was a pleasure to have bought my first Subaru from Castle Subaru in Portage. Everyone was friendly and helpful. Mike Roman was the best! He went above and beyond by showing me everything in the car before driving off the lot. read more

Castle Subaru service department did a great job servicing my car. They were prompt and I was given the price before the service started. They also washed my car for me while I waited. I would definitely recommend them to my friends. read more