I was in the market for a Solar Octane 4Runner which I contacted Bosak for which they didn't have…read morein stock, fine. But I told them I still wanted to sell my 4Runner. They contacted me relentlessly for a couple weeks asking me to bring it in. I finally did, and they offered me 36k for my MGM 22 TRD Off-Road Premium. Meanwhile, they have a 2023 MGM 4Runner SR5 TWO Wheel drive on their showroom floor asking 49k. I kept my 4Runner obviously, I dont need to sell it. But the audacity to harass me with phone calls and texts to then insult me with such a low offer. Don't do business with these scumbags.

What a pack of MORONS! This place exemplifies why Car Salesmen are the most lying and hated…read moreprofession. Called in tears because my insurance company canceled me and I couldn't pay for car repairs. Bosak offered me ridiculously cheap sums of money for the car and then said they would beat my best offer. They did but I had to BRING the title to them and they promised to mail the check within two days. (God forbid they could give me a check then and there.) Fast forward six days and the check wasn't mailed for FIVE DAYS because they couldn't get it signed before then! Companies with this level of inefficiency should not remain in business! DO NOT DO BUSINESS WITH THESE LYING CRETINS.

I'm currently here with my friend while he buys his new Volvo and I can not believe how nice and…read morerespectful the people here are. Peggy, bill and Brian are the three that we dealt with when getting his Volvo and they made the process of getting the new car and trading in his old super easy ! I would really recommend this place to everyone ! They are super honest about the whole experience. Mind you we drove 3 hours to get this Volvo and it was definitely worth the drive ! This will definitely be the first place I come to when I decide to purchase a new car ! Thanks again lake shore ford !!

My truck has been at Bosak since April 30th waiting for parts for a warranty repair. Please see the…read morequestion(s) I asked Bosak and the response I received (directly below). Beyond frustrating and the response I received highlights a bit of incompetence on a few different areas (customer service and parts ordering / management). I asked the service lead, "Who at the business can I talk to in order to share my concerns with and most importantly stop the endless loop of part issues? As a quick reminder all the parts were supposed to arrive May 7th and today is June 3. There is an obvious breakdown / gap in the way things are being done today." The response I received was, "No one here. All we can do is submit the order and wait for it to come in. Once it gets here and the Tech starts installing, we won't know if anything is incorrect until installation starts and a part doesn't fit, which is what happened in your case. We have no control over how fast or slow parts show up. and most importantly, if we order something and they don't show up, there is literally nothing we can do about that except order it again and wait."

My husband had an awful experience with the service department. He was on time at his appt made 3…read moredays in advance and still had to wait an hour to be seen. The service advisor Kenneth would not patch his tire and explained because of osha laws it wasn't something they could do. Instead he told him he needed all new tires. We went to Goodyear in valpo and had a much better experience, we were in and out. They had no questions on patching the tire.

Worked with Brittany on 12.2.24 when i found a truck i wanted while searching online, Brittany did…read morean outstanding job as did others involved. looked at the truck at noon driving it home at 3pm. made the cash deal as easy as possible. i couldnt have been happier with the professionalism and ability to work on the price.

My dad and I drove down from the Kalamazoo area (Michigan) to check out a used Tacoma. The drive…read morewas a little over 1.5 hours there, and I spent around 30-40 min extensively examining bushings and frame rust etc. All OEM suspension parts, no leaks. It looked great, and drove well. 4hi, 4lo both engaged immediately. No weird noises. Very promising. My dad was looking to trade in his SUV. When they talked numbers Mike was unwilling to negotiate on both the Tacoma price and the trade in price, he misquoted the Tacoma price as being $1000+ more than it was posted to be online, and he tacked on around 3000 dollars of extra fees. This might be common practice in sales, I'm not sure. I know about fixing cars, not buying them. At one point Mike mentioned that the dealership's mechanic might be interested in the truck. My dad was unwilling to sell at the stated trade in value, and we left for under 5 minutes before returning to buy the truck without doing a trade in. In the short time that we were gone Mike sold the truck to the shop mechanic, and my dad was unable to even accept Mike's firm and steep offer; something he was prepared to do given the quality of the truck and the length of the drive out and back. Earlier in the day my dad had called in to make sure that the truck was still available. I have a suspicion that the mechanic caught wind that we were looking at the truck later, and asked Mike not to budge on the truck in order to buy it himself. The idea of Mike allowing my Dad to drive over 3 hours round trip knowing full well that he was going to stonewall him and ultimately sell to the mechanic is disgusting, and is shady business practice. I cannot say that this is what happened, but what I can say is that my dad called ahead to ask about the truck, he was given a low offer for the trade in, a high price for the truck, Mike was unwilling to negotiate, and then within 5 minutes of leaving and returning Mike had sold the truck to the shop mechanic.

06/17/26- I bought a 2025 Chevy Malibu car from the…read moredealership in early 2025 and less than a week later, it "Reduced Power" in the middle of the highway and almost shut down. They have had my car five times and it could've been longer, but the check engine light had to remain on for them to agree to work on it, so they weren't able to. It has been over a year later and the same errors and issues still exist. They claim that GM Engineers were looking at it each time, and they don't know what the issue is. Last time they kept it for two weeks and they didn't know how to fix it and stated when it happens again, to take it in. They have it again now for over a month and still they don't know what the issues are. I had to wait over 3 weeks for them to give me a courtesy vehicle and that's only because I called corporate office. It has been a month and they still aren't aware of what the issues are and still haven't from them. THIS IS A LEMON SINCE DAY ONE. Corporate rep said that they didn't want to have to eat the cost. But why should I and pay for a car that they have and doesn't work will I transport kids in the car. THIS IS A DEATH TRAP! They do not communicate at this dealership. You will get passed around and "handled". This dealership should have zero stars if I could. *********************************************************** **CAR "FIXED" AGAIN ON THIS WEEK AND STILL NO RESOLUTION** 07/10/26 UPDATED...... THEY WILL SELL YOU A LEMON WITH NO CONCONSCIOUS! They will fix your car and tell you they cannot guarantee that it's fixed and tell you that you are crazy for driving a car they just fixed just like the Service Manager MARTY did on this week. AS HE YELLED AT ME AND MY FRIEND ALONG WITH IT BEING RECORDED ON THE PHONE OF GM CORPORATE OFFICE. I have been having tremendous issues with getting this 2025 Malibu rectified so it doesn't kill anyone while driving it. They will claim their GM Engineers have fixed it and promise you Goodwill payments but then take it back and said I need to contact GM Corporate Office. They had my car for a month and a half and same day of fixing it, it went back to the same. Now it's been over a year, and they told me that they can't give me a loaner, I have to wait a week to fix it, and they said if they were me then I should trade it in even if I may have to pay extra. I HAVE FILED A COMPLAINT ON THE LACK OF PROFESSIONALISM ALONG WITH EVERYTHING THAT HAS HAPPENED OVER A YEAR!

going on two weeks yet no one has reached back out to me very unprofessional they don't wanna do…read moretheir jobs they're rude Mr.Theo that is managers have a couple of their branches is a complete joke guy kept saying he'll get back to me. We'd get this figured out. Never heard shit from him unless I reached out to him. I would strongly recommend any other Chevy that's not wreath owned. You're just gonna get dipped around. And it's gonna be a bad experience. Mr. Theo, if you're reading this. Let's get back to me weeks now.

If you purchase a vehicle from here be warned you are SEVERELY overpaying. I purchased my 2017…read moreToyota Highlander from Another dealership in Lake county . I saved $5500 for the exact same vehicle/model/everything was the same. This dealership is close to my house so for maintenance I took it there. BIG Mistake! They put my tow package on crooked, and my AC wasn't working which I didn't know at the time but they passed it on my routine maintenance, I had to get the AC checked out at a separate appt two days later and they messed that up too. I'm disappointed with my Toyota in general, poor quality. Stick with Honda or another company. Either way, don't buy from Lakeshore!

I just bought a new 2020 RAV4 HYBRID from Mark Ramirez at Lake Shore Toyota and I am over the moon…read morethrilled!! Mark was an incredible salesman and allowed me the time and space to buy this car the way I wanted and needed to. Every member the Lake Shore team is kind, patient and friendly! Thank you for the great experience!

They said the car I wanted would be ready in three days after a minor repair so I put down a…read moredeposit. Three weeks later it's finally finished but I needed to get a car sooner. I asked for my deposit back but they said I could not have it, despite saying that it was completely refundable. Should have listened to other reviewers these people would rather rob you of $500 than have a good business transaction. They do not care about customers.

I just purchased a car from Mega Automotive In Merrillville. JC and the staff made the entire…read moreprocess easy. The went above and beyond what was expected to ensure I was satisfied my purchase, from helping me get the best loan rate to standing by their word and their product. I very much appreciate their effort to ensure the customer's are happy. I would not hesitate to recommend them. Great Job!