Best clinics in town! And we've been to a few. They always have the clinic feeling peaceful and…read morestress free. They treat emergencies as such and manage your pet as if they were their own. Their prices are friendly on the wallet and give the opportunity to say yes or no to more treatments if they find it may be needed. Communication is excellent! Everyone in the office is amazing with animals.

Reception was friendly and informative. Staff treated my dog with care and compassion. Dr. Was…read morethorough and gave a simple comprehensive explanation with his diagnosis.

Great Veterinarian. Helped Loki my 19.5lb tuxedo feel…read morebetter when he cut his paw and the previous vet neglected the issue. Technicians were very pleasant and knowledgeable. I appreciated the attention and consideration. I would recommend her to others based on my experiences.

What a gem this veterinary office is! It's small, one one one personal care for your pet! The…read moredoctor and support team are very skilled and personable. Everything is super tidy and clean but the personal effects are warm and inviting. They don't have a one pet at a time in the reception area though. Just check in ton them before you bring a pet in.

Adrian and Kyle are great at what they do; and they LOVE all animals. They are respectful and kind!…read moreI'd recommend them to everyone!

This place! Ugh. I was taking my 8 yr old there for two years. Never once was my appointment on…read moretime. We always wait atleast an hour after appt time to be seen. Then another almost hour to check out with the rude ass ppl in front. And the dr there is trying to be voted best. Sigh. No. Just make me pay huge medical bills and nothing got better.

Got my dog Flaka back in shape. Thank you very much. I really appreciate the help you gave to her.read more

It took me a while to write this post after my dog died under the care of Maikai Vet. Losing a pet…read moreis so heartbreaking as they are part of our family, they give us unconditional love, support and comfort. However, my last experience there was horrific. I've been going there for years up to now. Besides the fact that you have a scheduled appointment, but end up waiting at least an hour to be seen is a different story. That i can handle and that's not my complaint. My complaint is that the staff at Maikai Vet are so uncompassionate and rude especially when your pet has just died. I took my dog in for a scheduled surgery. I dropped him off at 8:00am and they called me throughout the day with updates. Well, at 6:30pm, they called me and told me to come and pick up my dog. Keana (she told me she was an intern) came out carrying my dog. I am unfamiliar with pet surgeries so i didn't think anything of it. My husband took our dog and was carrying him. I noticed that he had bubbles/foam coming out from his mouth. i asked to see Dr Mina and was told he was busy. i asked her if that foaming was normal. She told me yes and that it's from the anesthesia. Stupid me ... i accepted that excuse. She went over a whole bunch of medications with me. There were so many that i started to write things down so i don't get anything mixed up. She had the nerve to say "i don't know why you have to write it down, it's on the bottles". I know it was after hours but don't rush me especially with so many medications and which ones can't be taken with the other ones. Well, on the way home, my dog died. I was so heartbroken. I called the vet right away and they told me to bring him back to the clinic. So i did, by this time, it's 8:00pm. I was holding him in my arms, crying hysterically. No one, not a single person came out to tell me sorry or give me any kind of sympathy. They did ask me if i wanted to spend more time with my dog, i asked for a room and they told me i could sit in the waiting room with my dead dog. There were other people in the the waiting room.....why would i want to sit there holding my dead dog, crying and everyone watching me. I asked to speak to Dr Mina and was told that he's busy. Wait....it gets better.....i left my dog there, paid for cremation. They told me the cremation place will pick him up within that week. I waited 2 weeks to see if his ashes came back - they told me they have not received it back yet. I waited another week and called again. They told me his ashes has not come back yet. I asked who picked up my dog. They told me Sunset Pet Memorial. I called Sunset Pet Memorial, they guy there was so helpful and told me he has no record of my dog being picked up. I called Maikai back and told them Sunset does not have my dog. I demanded to know where my dog was. 2 hours later, i received a text message stating they are sorry, but my dog was not picked up as the tag fell off. How would the tag fall off? It's not like my dead dog was up walking around in the freezer. By this time my dog was in their freezer for 4 weeks. Does Maikai staff not check their freezer? Question why the same dog has been in there for 4 weeks? I finally got my dogs ashes after 5 weeks. I have not gotten any callbacks from Dr Mina, after leaving many messages for a call back. Nor did i get any sympathy from any staff there for leaving my dog in the freezer for 4 weeks. Instead i got excuses. There should be no excuse. I will not take any of my pets there again.

We've been g oin g to aloha vet for 13 years. The staff is very professinal and we recommend this…read morevet for compassionate care.

I've been taking my fur-keiki to Aloha Veterinary Center in Hilo, and I honestly couldn't ask for a…read morebetter experience. Dr. Lyons is incredibly sweet and supportive--she always puts us at ease during visits. The vet tech is amazing too; they never forget us and always greet us like old friends. One of the best decisions I made was establishing care early on. It's the peace of mind knowing that when something comes up, we already had a trusted team ready to go. The location and the parking lot has easy access too. There's no 24/7 vet care on the Big Island, which is something I wish we had, but knowing I have a solid daytime team ready to go makes a huge difference.

WORST DAY OF MY LIFE!!!!!!!! DR Alan tried her best but…read morejanie was the worst. took my cat eathan in for a check-up for a leg injury and i feel like i was over charged she was giving me a hard time when i arrived they told me that the total was going to be 80$ ended up paying 349$.

Sadly we had to put our girl out of her misery. These folks were incredibly kind each step of the…read moreway. We even got a heartfelt condolence card from Dr. Alan - every surface of the card was filled with kind words. We were blown away (in a good way).

Cute doggie store that we stopped by to get harnesses for our two Chihuahuas patches and Jinky…read more They have all kinds of treats and cute Hawaiian wear for dogs like colors and shirts and little dresses. For cats as well. The ambience is very chill inside and you can take your time looking around. The customer service was excellent and very friendly!

While waiting for our table at Hawaiian Style Café, we popped into Aloha Paws, and I'm so glad we…read moredid! As a devoted dog person, I was excited to browse their adorable selection of dog toys and accessories. The store is filled with charming items, making it a perfect stop for pet owners. In addition to the cute toys and collars, they also had a great selection of high-quality dog foods and snacks. Everything looked clean, healthy, and thoughtfully curated--perfect for giving my pup the best treats and nutrition. I picked up a playful take on POG Juice called 'Pawesome O-Guava,' which my pup absolutely loved--she's a big fan of a crunchy toy! Although I was hoping to find a Hawaiian flower collar in her size, I'm optimistic I'll find it next time I visit. If you're in Hilo and have a beloved furry friend, Aloha Paws is definitely worth a visit. I'll be returning on my next trip for sure!

I had an urgent issue with a male cat having a UTI. Spent a few hours calling multiple vets, some…read morefully booked for weeks, another wanting to charge me $200. emergency fee during office hours, another wanted me to drop off in early AM and pick up at 5 PM, not practical when we live an hour and a half away, 2 others didn't return phone calls until 36 hours later. (The first one I called and I was waiting for a return call, but was on vacation though it was never in originao phone message).It was exasperating!!! Kilauea Vet understood the urgency and challenges I was facing and prescribed the meds for me to pick up, true angels who put the animal's welfare first . My kitty and I are eternally grateful.!!!

Small veterinary clinic that does all the tests in-house during your visit. Because they are a…read moresmall place, the wait times are long (mine was over an hour) and ask all patients to wait outside.

My cat had an injured tail and my good friend highly recommended Dr Pease so I thought I would give…read morehim a try. When we went into the exam room, the doctor brought his two big dogs in the room too, " to comfort " my cat. But it freaked him out instead. So Dr Pease said he would give my cat a sedative to help calm him down. Dr Pease finished a complete exam and exclaimed that his weight was smaller than he thought when he administered the sedative. He said my cat would wake up after a few hours and to let him sleep in his carrier. My cat never woke up. I informed the vet. They expressed no concern or remorse. They charged me a few hundred dollars for this! As if this wasn't bad enough. The following year the office sent me a reminder card to schedule an appointment for my cats annual check up! I had to call them to remind them that they had murdered my cat the prior year! After that they sent a condolence card. This vet is so totally out of touch. He should not be in practice.

Dr. Pease has been my families vet for 15 years. His care and love towards our animals and tough…read moredecisions through the years have kept us with him, and will continue to keep us with him. He is beyond knowledgeable and informative on the best decision for your animals care.

I was an established client at Pahoa Animal Hospital from the week it opened. Under Dr. Bill…read morePhillipo, the clinic operated with genuine compassion, medical integrity, and respect for both animals and their owners. Dr. Bill trusted my experience and worked with me many times to treat injuries at home when appropriate. He prioritized the animal's well‑being over financial barriers. Under the new vet, Zach, that standard disappeared -- and it resulted in the preventable death of my dog, Milo. When I arrived, I disclosed immediately that I had $500 available. Milo had been attacked by the pack late Friday night; at that time no clinics were open over the weekend, so I had to wait until Monday. In the meantime, the wounds were draining and showing signs of infection. He needed basic laceration care: numbing agent, sterile saline wound irrigation, wound repair, and antibiotics. I have a pack of 8 dogs. Fights happen; when they do, I am very experienced at effectively taking care of the injuries. If the injuries are above my skill level, it is off to the vet. At PAH, Dr. Zach admonished me about delaying bringing Milo in for treatment. He said that I had been neglectful. I repeatedly reminded him of the clinic hours and the fact that it was closed on the weekends. The fight happened at 11 pm on a Friday night. I told him and the staff that I only had $500 (borrowed Rather than providing basic care within my budget, DR. Zach presented me with a mandatory $1800 treatment package that included non‑essential add‑ons such as a heartworm test, nail trim, and other unrelated charges. When I declined the unnecessary items and requested only the medically appropriate care, the vet refused to treat Milo unless I agreed to the entire list. then added that Milo would be dead by morning without his treatments. During this interaction, Zach stated, "This is a business." That sentence made the priorities clear. My dog's emergency was treated as a revenue opportunity, not a medical situation. When I held my financial boundary, Zach escalated, raised his voice, claimed he "felt threatened," terminated the relationship, and refused to provide the most basic essential care. Milo was euthanized, not because his condition was untreatable, but because the clinic would not provide the care within my disclosed financial limit. Shortly after Milo's death, the clinic posted a lengthy policy statement online outlining refusal‑of‑service rules, conduct termination rules, financial deposit requirements, and liability waivers. These policies were not present before the incident. Their timing speaks for itself. Their policy page is here: https://www.pahoaanimalhospital.com/policies.html This is the definition of economic euthanasia: a pet is euthanized because the veterinarian refuses to provide essential treatment unless the owner pays for non‑essential, high‑cost procedures. Milo did not die from his injuries. Milo died because care was withheld. This review reflects the operational truth of my experience with the new leadership at Pahoa Animal Hospital.

I've been going to Pahoa Animal Hospital since they first opened, and I've been consistently happy…read morewith the care my pets receive. I first started seeing Dr. Bill, who I really liked a lot, and more recently I've been working with Dr. Amelia, who has been absolutely fantastic. I have two senior kitties with hyperthyroidism, and she has been incredibly attentive and compassionate with their care. If lab results don't come back the same day, she will personally call me in the evening after work to make sure I get the results. That level of dedication means a lot. Any time I've had questions and reached out by email, even after hours, she has responded herself. She is always kind, patient, and genuinely caring, not just toward me, but toward my pets as well. The staff is just as wonderful. Shelly and Pua, who I've interacted with the most, have been exceptional every time. That said, every single person I've encountered, from the vet techs to the front office staff, has been warm, friendly, and caring. I truly cannot recommend this veterinary practice enough. I've referred so many people here over the years that I've lost count, and I will continue to do so.