An awful experience
This was the first shelter I visited, so I can't compare it to others. I decided to go there because of the good reviews. Unfortunately, I was not so lucky as so many others were. What I found was a chaotic place: no clear rules, disorganization, inconsistent messages, discriminatory practices, and a group of nice, but completely incompetent volunteer ladies: they don´t know anything about the cats - name, gender, age, problems they may have, personality, absolutely nothing. We appreciate the fact that they volunteer (they repeat that over and over again to justify why they can't answer any question) but they definitely need training.
I followed all the steps indicated on the website. I sent a request to add my name to the waitlist at 10 a.m. sharp, indicating that I was interested both in kittens and adult cats. I received a confirmation 1 minute later telling me that we should stay in the car until I received a message saying we could get in. There would be a 10-minute window to get in. If you didn't, you lost your spot. They said explicitly that they didn't want people to line up in front of the place. Since we don't live next door, we arrived at 12 p.m. (that's when they open) in order to be ready when they texted me. They said they close at 2 p.m.
We waited in the car for 2 hours. We called to know what was happening, but they didn't pick up the phone. There was a message. We decided to walk to the door and, to our surprise, there was a line outside and a bunch of other people like us trying to understand what was going on. Some people were coming out with cats.
At 2:15, a person came out and said they still had some cats, and asked people who wanted kittens to be on one side and those who wanted adults on the other. Since we were fine with any, we went to the adult line. Once inside, I was told that I could only choose an adult cat. Immediately, a kitten came to us. We liked it and showed we were interested, but I was told (by the woman who came outside, who was clearly the one who ran the place and knew the cats) in a very bossy way that I (she would only talk to me, not to my husband) that I couldn't take it because I had said I wanted an adult cat. I said I had said we wanted any, and that was also what I wrote on the online application. She said there were too many online applications, so I should need to fill in another one right there. And I couldn't take a kitten, because I had said I wanted an adult, and all the people in the line for kittens were in front of me. I tried to argue they weren't, and tried to show her the message I received at 10:01 - they just didn't stay in their cars. She refused to look at my phone. It wasn't because of social distancing, because nobody was enforcing or even reminding people of that. We said we would look at adult cats, but nobody was able to say anything about them except for this same woman, who would point at two of them she seemed eager to get rid of. A man took one of them. We couldn't get any information about the others. We also showed interested in another one, and she said that one had just arrived, so we couldn't take it because she needed to figure out how she was. After that, we went back to the first cat that approached us - the kitten. When she saw us, she instructed the other volunteers not to let me to take any cats before everyone else chose the one they wanted. We waited. A woman said her teenage children were outside, waiting in the car. The rule was clear: no children under 18. We had to leave our own at home. She said she could bring them in to choose the cat. Three out of the four people she said were in front of us were showing interest in other cats, not the one we wanted, so we asked again another person, not her, because she clearly didn't want me to take it. Angrily, she told the woman she had already made it clear that we should be the last. Then she started to direct this woman and her children to this precise cat we were interested in. I asked her why she was treating me like that and what was the difference between me and the other mother who was able to bring her children inside. She replied angrily again: "Don't start." I happen to be a black woman and I was the only black person in that place. We decided to leave. This was my experience at this shelter. read more