Sean McCabe and the entire purchasing/warehouse crew at Catalfamo as well did a masterful job with our flooring order. Sean was even able to expedite an additional order for more floor tiles and flooring accessories. Marcia was able to handle a return without any delay or inconvenience. We had checked out several other flooring companies before selecting Catalfamo. The pricing, variety of materials, and service made a big difference in our decision to go with Catalfamo. We never regretted that decision throughout the entire process. Thank you Sean, Corey, and Marcia! Chris McClave Coral Springs, FL read more

STAY AWAY! Awful customer service. Salesperson had me buy additional flooring stating it could be returned, but not told of all the additional fees to return it including: Restocking Fee, Return Shipping Cost, Return Fees, Miscellaneous, and Surcharges, totaling more than half of the value of the floor! In addition, the flooring (still in original box) had to be strapped, wrapped, and palletized. SAY NO TO CATALFAMO! read more

Catalfamo Gallery is incredible. The selection is truly outstanding and the personal attention I received from James was exceptional. I had an issue and contacted Marcia who truly cared and was super attentive to my situation and helped me reach a great resolution. Thank you both for your professionalism and kindness. I will definitely recommend Catalfamo Gallery!!! read more

Let me start by saying I used to be a big fan of Catafalmo, going back more than 12 years when I first worked with them on multiple home renovation projects. So I did not hesitate to return when working on a new bathroom project. But sadly, thanks to the utter lack of professionalism on the part of one salesperson I won't be working with them again. Besides giving me false information when I made my purchase - which resulted in my bathroom renovation project being disrupted midstream due to incorrect information being provided at purchase and then again 2 weeks later, I couldn't get this individual to pick up the phone, return messages or provide any updates on when my missing tile would be delivered. The only updates I received were from the warehouse. A shout out to Corey - who was helpful and professional with each interaction. Sadly the same couldn't be said of the sales rep, Sean. Waiting nearly 10 weeks for tile that I was told was available and in stock is unacceptable. Because of this experience, I will no longer consider working with Catafalmo on any renovation projects, including the remodel I'm about to begin on a condo in Pompano. That's tile for a kitchen backsplash, 1700 square ft. of flooring plus for 3 bathrooms - all being purchased elsewhere. read more

Horrible customer service. Nasty. Delivered broken tiles. Over charging. Don't stop here, go to Pina tiles or Floor n Decor. read more

I want to thank Marcia for providing great customer service. She went above and beyond to help me and everything she promised was done in a timely fashion. She earned a flooring customer for life! read more

Catafulmo has been our source for multiple projects. Their attention to detail, quality of service, and product lines are exceptional. Their product lines are diverse and stunning. Customer service plays a big part in where we take our business. Catafulmo stands behind their products and goes above and beyond to ensure we are happy with our final product. Marcia from Customer Service deserves recognition for her efforts to ensure everything is as it should be when products are delivered. Highly recommend sourcing your next project at Catafulmo. read more

I had a very pleasant and easy experience when trying to find the perfect backsplash tile for my kitchen. The staff at Catalfamo was super helpful and patient, in particular James, as there were numerous potentials before I found the one. I highly recommend visiting their showroom to see the beautiful selection of tiles and marbles with something for everyone's taste. read more

Working with James in the showroom was a pleasure throughout the whole process, selection to ordering. He kept me advised and followed up. A true professional and enjoyable experience read more

I am an interior designer working in Broward and Palm Beach counties, and I have been purchasing from Catafalmo for nearly 15 years. I shop Catafalmo for their beautiful, unique and diverse products, and I rely upon them for their excellent customer service. James is my wonderful rep, Corey helps me out in the warehouse and Marcia takes care of my orders during those rare moments when I need some extra special attention. Thanks to everyone at Catafalmo! read more

I had ordered tiles from Catalfamo last year, finally we we're ready to move forward with tiles deliver. In the interim, they were numerous boxes that were broken, so I was told to be to place a claim. As I move forward to place a claim So I called the claim department and started speaking to a young lady Marcia She was nothing but professional, kind, respectful, and responsible She handled my concerns and had my boxes had them replaced, and send next day. Afterwards, we also realize we were short and few were broken so once again, I called her and she help me through the whole process and had the delivery taken care of. In many ways, she is an amazing individual who has fantastic customer service ability I am so grateful for people like Marcia, she's been a godsend throughout my whole experience at Catalfamo! Marcia has my vote with flying colors - V.DiNapoli April 14, 2023 read more

I always wanted to design my house with an expert. So I assigned this task to the Catalfamo Gallery Team after long research and they provided me with an awesome team of extensively experienced interior designers. They were so innovative and very passionate about their work. Their zeal for creating something new was quite visible and I am very glad to share that they provided me with more than my expectations. That is why they will always be my first choice for these types of services.. read more

I would select no stars if possible. The issues start at the top and trickle down to this company's first point of contact. I placed and paid-in-full for an order on February 11th under the premise that floors would be delivered on or by February 25th, and I would have shipment details within 48 hours. They manage to mislead their customers and avoid giving an exact shipping or delivery date by using the phrase, "you will receive a confirmation within 48 hours, and the estimated transit time to you is 3 business days." Each time I asked about a delivery, this is what they said on the phone and replied within emails. That makes it sound like the customer will receive shipping details within 48 hours, am I wrong? Boy, was I wrong. Thankfully I have emails to prove the deception, so I still have my job. Twelve days later (2 days from promised delivery date), I have nothing in writing, not even an estimated delivery date, despite reaching out to the original sales rep (Johan De La Hoz), order processor (Nicola Smith), lead order processor (Leah McBride), general manager (Greg Thompson), general manager (Tony Cuozzo), and president (Gerard Cuozzo). I won't even go into the lengths I had to go to get in contact with anyone above the order processor as they refuse all requests to speak to management. Let's just say I had to hone in on my internet sleuth skills to get past sales. If you want to be given the runaround, lied to, and ignored by the entire organizational chart, call Catalfamo Gallery. Today I contacted everyone in the pipeline asking for a delivery date or a refund and have not received a response. Who knows when I will receive my order and what other problems I will encounter moving forward with such an unreliable and unresponsive company? Avoid this company at all costs and go to a company that backs their word and policies. Steer clear of Catalfamo and take note that they also operate under Fast Floors and Flooring Brothers online. Update: It is now February 24th, and I still do not have a shipping date, much less a delivery date. The president of the company did write me a dismissive email yesterday in which he stated, "this is far from a problem" and "we will have answers for you today." That was yesterday, and I still have no answers. What I do have is threats of incurring fees and more lies. At 10 am this morning, I got a phone call from the order processor to tell me the floors were being loaded today. The same story she had told me two days ago. I told her this dishonestly was unacceptable and that I wanted a refund. Shortly after, I received an email telling me that I would get hit with a 25% restocking fee if I canceled my order because the floors had been loaded onto a shipping trailer since February 22nd. Greg Thompson called to tell me he still had no delivery date and gave me a long explanation of Shaw flooring's logistics operation. In this scenario, my floors were on a pallet on a dock somewhere. What happened to the locked trailer situation? These people will say whatever they need to say to keep your money hijacked and give you no other recourse than to have to accept a shipment of flooring on whatever date they decide. Our conversation ended with Greg assuring me, "it's not a threat, but we've been doing this for 30 years, and you will lose in court." I guess I have zero choices, and I will get my floors whenever they come...unacceptable. read more

I stand by my initial review. DONT BUY FROM THIS GALLERY. The owner contacted me. He claimed his employees responded to my calls. They did not. He claims (as per his sales person's version), that they have been trying forever to deliver my material. A rude salesperson called me on the 4th to tell me he could not help me. My sales person never called me back. Also, he never updated my real phone number once I tracked him down out of sheer insistence, even though I asked him to do so. Never an apology. Just lies, lies, lies. Even to the owner. The owner has chosen to believe his lying salesman. Oh well. Just look at other reviews. They echo my disappointment in customer service. Sorry guys, your owner just wrote to me to say you are now "stuck" with the material I wanted to exchange? I don't know why. I payed for the "restocking and re-shipping" back to the factory . And the factory is only 20 minutes away. 5 boxes of tile? You can run it back in your own car. Sorry excuse. read more

Only have good things to say regarding Catafalmo. Purchased tile in the east Fort Lauderdale Fl store on Federal Highway . Nick was my sales person and he was very helpful and patient with selection process. Ordering was easy and tiles came on expected schedule. Delivering staff were very polite and accommodating to my time. What really impressed me was customer service helping me locate a missing palette and delivering within days. Also another delivery had one box that had more broken tiles than expected and once again Marcia in Claims handle my problem with a quick solution and tile delivered in two business days. Great customer service throughout entire process. read more

The entire process was seamless. Loved working with the entire group. Would recommend them to everyone. The selection is insane. read more

After visiting 6 different places over a 3 day period today Monday August 5th we went to Catalfamo and we left extremely disappointed by the lack of knowledge and customer service from their staff. We are doing a complete Reno in our beach condo and is ashame that employees don't value clients when they walk in a store. Not sure if I wasn't dressed the best but NEVER EVER judge a book by its cover. We are pleased to give our business to Clad. Great customer service and knowledgeable about their products. As a director of sales and marketing for a large hotel chain is painful when clients are not valued. read more

I have been Catalfamo's gallery client for the past 10 years. I have been sourcing all my tile for my projects from them. Catalfamo has an excellent assortment and options of tile in different price ranges. They have been able to meet all sorts of budget needs. Customer service is wonderful. I love getting answers for stock products via text and updates via phone and email. They provide support throughout the process and after installation. The quality of the tile is excellent. They are my go-to place for tile. I love working with Nick and Gerard. read more

Do not order from them , they took my money over $10k and only delivery 1/4 of the products. They blame the delivery company and delivery blame Catalfamo Gallery .Why don't refund me or deliver me the rest saying they need to investigate when is nothing to do with me. Took them 3 weeks to ships. Sale team was nice but when you need help they are MIA and won't compensate or credit for inconvenience I spend over $16k on them was was about to spend a lot more but with bad customer service I wouldn't . My local floor guy was right it might be cheaper online but you get what I pay for and I'm paying for it. I'm out $10k with this order with no resolution in sight. read more

Thank you so much Marcia! I hope I spelled your name right! The adhesive was separated from our order and she found it and it is on it's way to us now. She saved the day!!!! Best news ever. The flooring is also amazing we checked and it is perfect! Thank you so much for working to make this right! Much appprecited. read more

So happy we found CATALFAMO. We did a full remodel and finding the right floor tile for our 1950's home was challenging until we worked with James. James listened and found us the perfect tile. His install recommendation was much appreciated and working with James was simply wonderful from start to finish. I am in love with my new floors and it was the best experience I have had in the entire remodel process. read more

Getfloorsonline.com - also the Catalfamo Gallery out of Ft. Lauderdale will seem to be a good deal--- until they overcharge you for shipping, deliver damaged goods, give you 15 minutes to inspect it (it takes at least 40 to get through all the wrapping) and then tell they tell you they will not replace or refund broken tiles. I finally received all my tiles piece meal in multiple shipments. My contractor was able to start the project about 2.5 weeks after that. After breaking the old tile and prepping and laying the drywall, he was finally able to start laying tile. When he got to the last 2 boxes, he saw they were all broken. I advised GetFloorsonline and received nasty emails from Marcia telling me I had waited 2 months and they wouldn't honor it. I let her know she had a problem counting days, and it was barely a month later. She said she STILL wouldn't honor it. She told me that their instructions said I had 15 minutes and then 2 days to inspect it after that. I couldn't even lift the tiles! I needed my contractor to open and lift everything and he wasn't at her beck and call. Thank goodness, after explaining everything and sending pictures to my credit card company, they said they would take care of it. Horrible company to deal with if a problem arises. read more

See all

Update to my previous 1 star review on January 28, 2017. After I posted on Yelp the Owner Gerard Cuozzo personally contacted me to make things right. He contacted his warehouse and had them ship me a new order of tile and pick up the damaged tile. Unfortunately, the 2nd order of tile also was received with some damage. Note - The tile was being shipped from Florida to California. Between the 2 orders my husband and I were able to salvage enough and then Catalfamo issued me a small refund at my request. *** KUDOS*** to Gerard Cuozzo and Yvette Campbell for the GREAT customer service in assisting me with the damaged product! read more

Although they had beautiful, expensive tile, and a great selection, the service was terrible. After the sales guy who was very attentive prior, got my credit card to charge over 10k in material, I never heard from him again. The cell number we were going back and forth on was silent, would not answer me (he claimed it was a "work cell" that no one looked at ?). I physically had to go into the store to ask " where are my tiles" after week of waiting past the due date, and after paying to have them delivered. Well, half the order was in the warehouse, just sitting there, for who know how's long. I sent my tile guy to go pick them up, and they gave us the wrong tiles! So I personally loaded my car up and had to meet someone driving the correct tiles up from Miami at the exact time he says or he won't bother driving them up. I do it. Tiles are beautiful, one of my bathrooms gets installed. Yay. We're now awaiting the other half of the order, for weeks... and AGAIN, there my tiles go, sitting in a warehouse somewhere for who knows how long. I had to physically send someone there again to pick them up, even though... I payed $850 in delivery fees. Only through consistent check ups do you get to learn when your tiles arrive. I complained to the manager and he split the delivery fee with me after some negotiation. I had 5 bathrooms to retile, I ordered 2 through this company, and I would have ordered all of them, their selection is great. But the service is not something I'm willing to put up with. read more

working with James was great, he was professional,very knowledgeable and most of all very nice to work with. because of James I would definitely recommend Catalfamo Gallery. Jessie read more

Incompentency by pretentious sales staff in following through to be sure my order will be delivered. I have spent a lot of money with this company in the past, and they have a good selection. I was previously satisfied, but this sales guy James is useless. I have dealt with many providers in the construction of my new home that provide excellent service. Even when I shop at Best Buy, the sales people follow through to make sure all will be delivered on time. Here at Catalfamo, NOT so. I have to call myself customer service to see why my tile that was supposedly in stock, no longer is available for shipment at this time. It is the responsibility of the sales people to make sure all is on time and to surely chase an order. read more

Love Catalfamo's large selection of on trend floor and wall options. Marcia was a huge help in resolving an order issue to our clients satisfaction. Our client was thrilled with the end result of her new flooring and new tile in her bathrooms. read more

Catalfamo gallery has a lot of selections to choose from I had a vision and they helped my vision come true. They were very understanding helpful and patient with me the customer service was wonderful. read more

I love working with Nick and Claudia. They are both very professional, understand what I am looking for and make the best suggestions.

Great prices! Quick delivery! Two boxes were damaged when we received them but the claims process went easy and they were quickly replaced!!! read more

No on ever reached out to me or offered any discount on future supplies. Stay far away from these people. read more

See all

They are very professional reliable and above all extensively experienced in this field. I was looking for a good flooring service provider and one of my friends suggested their name.So I contacted the Catalfamo Gallery team and after using their service I realized why my friend advised me to contact them. The best part is that they charged a very reasonable cost for their work. It has been a long time since I used their service, everything is running smoothly and my floor still shines like the installation time.. read more

I placed an order for luxury vinyl plank flooring with Floorbros and Fastfloors online. I used the price-match option to match a lower price from another company and they lowered their original price quote. I proceeded to check out submitted my payment info and completed the purchase. I thought the purchase was completed and done. However, minutes later, I received a phone call from them telling me they could not match or lower their original price. So, I told them to cancel my order and they did. My only complaint is that they need to somehow confirm if they can match a price before allowing me to complete the purchase, especially before getting my card or banking account information. read more

We ordered tile for the total renovation of our mid century Wilton Manors home and were very happy with the selection, service and pricing at Catalfamo. Claudia was our salesperson, and she was very helpful, friendly and went above and beyond to be sure that our orders were accurate and were received in a timely manner. Midpoint in the renovation, when our tile installer needed more tile to complete the job Claudia got us the extra tile quickly, so we could complete the job on schedule. The tile was truly a key part of our renovation and end result is nothing short of spectacular. Thank you Claudia and Catalfamo. read more

I would select no stars if possible. The issues start at the top and trickle down to the first point of contact in this company. I placed and paid-in-full for an order on February 11th with the promise that floors would be delivered on or by February 25th and I would have shipment details within 48 hours. Thankfully I have emails to prove the deception so I still have my job. Twelve days later (2 days from promised delivery date), I have nothing in writing, not even an estimated delivery date, despite reaching out to original sales rep (Johan De La Hoz), order processor (Nicola Smith), lead order processor (Leah McBride), general manager (Greg Thompson), general manager (Tony Cuozzo), and co-founder and sales director (Gerard Cuozzo). I won't even go into the lengths I had to go to get in contact with anyone above the order processor as they refuse all requests to speak to management. Let's just say I had to hone in on my internet sleuth skills to get past sales. If you want to be given the run around, lied to, and ignored by the entire organizational chart, call Catalfamo Gallery. Today I contacted everyone in the pipeline asking for a delivery date or a refund and have not received a response. Who knows when I will receive my order and what other problems I will encounter moving forward with such an unreliable and unresponsive company. I am forwarding the purchase order to our legal service to see what my rights and options are at this point. Avoid this company at all costs and go a company that backs their word and policies. Steer clear of Catalfamo, and take note, they also operate under Fast Floors online.I would select no stars if possible. The issues start at the top and trickle down to this company's first point of contact. I placed and paid in full for an order on February 11th with the promise that floors would be delivered on or by February 25th, and I would have shipment details within 48 hours. Thankfully I have emails to prove the deception, so I still have my job. Twelve days later (2 days from promised delivery date), I have nothing in writing, not even an estimated delivery date, despite reaching out to the original sales rep (Johan De La Hoz), order processor (Nicola Smith), lead order processor (Leah McBride), general manager (Greg Thompson), general manager (Tony Cuozzo), and president (Gerard Cuozzo). I won't even go into the lengths I had to go to get in contact with anyone above the order processor as they refuse all requests to speak to management. Let's just say I had to hone in on my internet sleuth skills to get past sales. If you want to be given the runaround, lied to, and ignored by the entire organizational chart, call Catalfamo Gallery. Today I contacted everyone in the pipeline asking for a delivery date or a refund and have not received a response. Who knows when I will receive my order and what other problems I will encounter moving forward with such an unreliable and unresponsive company? I am forwarding the purchase order to our legal service to see what my rights and options are at this point. Avoid this company at all costs and go to a company that backs their word and policies. Steer clear of Catalfamo and take note that they also operate under Fast Floors and Flooring Brothers online. Update: It is now February 24thand I still do not have a shipping date, much less a delivery date. The president of the company did write me a dismissive email yesterday in which he stated, "this is far from a problem" and "we will have answers for you today." That was yesterday, I still have no answers. What I do have is threats of incurring fees and more lies. At 10 am this morning, I got a phone call from the order processor to tell me the floors were being loaded today. The same story she had told me two days ago. I told her this dishonestly was unacceptable and that I wanted a refund. Shortly after, I received an email telling me that if I cancel my order, I will get hit with a 25% restocking fee because the order had been loaded onto a shipping trailer since February 22nd. These people will say whatever they need to say to keep your money hijacked and give you no other recourse than to have to accept a shipment of flooring on whatever date they decide. Unacceptable. read more

I would select no stars if possible. The issues start at the top and trickle down to the first point of contact in this company. I placed and paid-in-full for an order on February 11th with the promise that floors would be delivered on or by February 25th and I would have shipment details within 48 hours. Thankfully I have emails to prove the deception so I still have my job. Twelve days later (2 days from promised delivery date), I have nothing in writing, not even an estimated delivery date, despite reaching out to original sales rep (Johan De La Hoz), order processor (Nicola Smith), lead order processor (Leah McBride), general manager (Greg Thompson), general manager (Tony Cuozzo), and co-founder and sales director (Gerard Cuozzo). I won't even go into the lengths I had to go to get in contact with anyone above the order processor as they refuse all requests to speak to management. Let's just say I had to hone in on my internet sleuth skills to get past sales. If you want to be given the run around, lied to, and ignored by the entire organizational chart, call Catalfamo Gallery. Today I contacted everyone in the pipeline asking for a delivery date or a refund and have not received a response. Who knows when I will receive my order and what other problems I will encounter moving forward with such an unreliable and unresponsive company. I am forwarding the purchase order to our legal service to see what my rights and options are at this point. Avoid this company at all costs and go a company that backs their word and policies. Steer clear of Catalfamo, and take note, they also operate under Fast Floors and Flooring Brothers online. read more

This company is a Nightmare It is a total nightmare dealing with these people, after sending them an insurance company drafted check for a purchase they made numerous mistakes and became rude and threatening when I backed out of the purchase . They refused to return my check, accused me of insurance fraud and I finally had to get the insurance company involved who said I did nothing wrong, voided the check and then Catalfamo finally returned the bank check via FedEx overnight at my expense. Then they petitioned Yelp to remove my review but they already had a poor reputation and 2 star rating from other Yelpers. Very unprofessional. read more

I am a designer certified by NKBA and am always looking for new, creative and unique materials. I have found the perfect place at Catalfalmo Gallery in Fort Lauderdale. The newest materials are always available and fairly priced. Alberto Parra has the best design sense and will go above and beyond to satisfy his customers. Whenever I am looking to create something wonderful for my clients, those who want a unique, one of a kind quality job, I make sure Catalfalmo is my first stop!!! It's usually my last stop too because they always can get something amazing from tile to stone to wallpaper. The best! read more

I had a small bathroom job and worked with Claudia Caiazzo. She was fantastic and went above and beyond to help me find the specific type of tile I was looking for. She was very pleasant and helpful. I recommend working with her! read more

This is the second time that we have worked with James Aversa at Catalfamo in Ft. Lauderdale, FL. Last time, two years ago, we installed new tiles, which James was very helpful in making a selection of appropriate flooring, in our Living Room and Dining Room. In fact, the project started as just a change to the Living Room flooring, but due to damage that we discovered in the Dining Room, the project expanded mid-installation to include that floor as well. James was most responsive in finding us matching tiles for the expanded project. This year, we decided to replace the floor in the kitchen. There was no question that we would return to James to select the correct material for this floor. He is knowledgeable about the products offered by Catalfamo and has been helpful, responsive and available in both instances as we made these home improvements. Without hesitation we would be happy to recommend Catalfamo and James to anyone making flooring decisions for their home. read more