I hadn't planned on writing a review, but the situation bothered me so much. I literally have not stopped thinking about my experience at this location since last Sunday. I'm sorry for the book of a review I'm about to unleash. My daughter wanted to go with friends to Catch Air, I was VERY nervous because I am currently fostering a 3 year old child with extensive trauma. She is incredibly terrified of basically everything, we are still learning her triggers. I was not going to take the kids to be honest, but my daughter was so upset and after speaking with the caseworker regarding E (not using her name for privacy reasons) it was decided it might be a good thing to experience a "normal" fun kid place. I saw online that they had a separate area for younger children, but was skeptical because these places rarely enforce the policy when older kids get into these spaces that are specifically designed for the littles. I called beforehand and specifically requested to speak with the manager to confirm the space is for younger children and that older children are not allowed. I was assured by Sherry that it is for children FOUR and younger and that the policy is enforced for safety reasons. So, with trepidation we all loaded up and headed out. I immediately had anxiety because it seemed WAY over crowded when comparing guests to employees. I understand having to wait on such a busy day, but I was concerned and confused that I didn't see more staff. We finally get up to the register and I asked to immediately speak with the manager Sherry that I had the prior conversation with. She came over and it was like she knew me! I simply gave my name and she said "oh yes, I absolutely remember and let me reassure you that safety of these children is my first priority" she told me to let her or any staff member know if we had a problem. The kids were so excited, even little E at this point after seeing how fun it all looked. E and I stayed in tiny town. She got to play blissfully for about MAYBE 15/20 minutes before I started seeing MULTIPLE giant children that were obviously not 4 or younger. this very large boy was swinging from the ball swing thingy and was knocking children over in a VERY intentional way! I was appalled, I tried to ask him to be gentle and he did not stop, I went over to what seemed to be his mother and she told me to "get over it, they're kids" I've worked with children for over a decade, I know kids are kids, but this wasn't safe, he was HURTING others and laughing when they fell! Several parents and I agreed that this was NOT acceptable. So, I grabbed E and I went to find help, it took several tries to find someone. Finally, I demanded to speak to Sherry. I was angry at this point and I wasn't very kind when she came over, (I'm sorry) I told her exactly what was going on and that I would be leaving AND wanting a refund because it was not as safe as I thought. She was so calm, and empathetic during my rant. She said she would look into the situation. I followed her back to tiny town and let E go play.Sherry and another employee were looking for the child I described and even asked other big kids that had wandered in to "please go play in the other areas." Then I hear E cry out, I turn and there's the giant boy back on the swing and E is on the ground crying hysterically while the other child laughed. I grab E and console her as I hear Sherry ask the boy "hey buddy, how old are you?" He yells immediately "I'm 5!" Then She says "Ok, can you please go play in the big kid area?" And then he took off! I thought it was over at this point. The boy's mom then comes rushing over to the manager and yells at her in front of everyone about how her son is Autistic and FINE to be in this area because he's 5. Sherry remained calm during this women's tantrum and gently states that she understands but this specific area is for younger children 4 and UNDER for safety reasons and that unfortunately, because of that he should play in the exciting areas designated for his age. I felt so bad because even though other adults agreed with me, I was the one that demanded the manager get involved. The way that mom spoke to her was absolutely appalling. Seriously lady, you have some BAD karma coming your way. I genuinely wonder WHO would have been responsible if your child had seriously injured another. I hope Catch Air recognizes how difficult it must be to enforce their own policies and remain graceful when you have strangers screaming at you for just trying to keep children safe. I won't go back on such a busy day BUT we will be back, I am solely basing my review on the professionalism and kindness of the Manager. Sherry, thank you so much for going above and beyond to not only keep my kids safe but everyone else as well, for being so kind. Despite that rude mom trying to steal your sunshine you were such a graceful joy. read more