I have a long history with this clinic, and it's not extremely impressive. First off, God forbid that I decide not to have my kids vaccinated with the Flu shot. I was told, in front of my kids, that they would die, like the victims of the Spanish Influenza in the earlier times. Kid you not. Both my kids started crying, my daughter had a panic attack in the car saying "I don't want to die".
Most recently, I was told that I would have to pay $25 for medical records release, when the CA state laws actually don't state that. According to Code section 1560-1567:
-Not more than $.10 per page for 8.5x14 inches or less
-$.20 per page for microfilm copies
-actual costs for the reproduction of oversize documents or the reproduction of documents requiring special processing which are made in response to a subpoena
reasonable clerical costs incurred in locating and making the records available to be billed at the maximum rate of twenty-four dollars ($24) per hour per person, computed on the basis of six dollars ($6) per quarter hour or fraction thereof
actual postage charges
When I asked this question to the person in charge of medical records, and after citing the California law, this lady says "well, it's an estimation".
I was questioned as to why I needed the records, which is none of their business, I was told that I might not get all of them, which they can't do since my kids are 12 and under... They were just trying to be difficult as they seemed irritated by me challenging their "office practices"
Furthermore, it's very challenging to be seen by your actual Pediatrician each visit, so there is no true continuity of care from the same practitioner, which is my preference since I can't plan when the kids might get sick.
Lastly, this summer I brought my daughter in because she was sick and I was told she might have a viral cold. Fair enough. Four days later, her fever spikes, she has horrible congested cough, and is unable to expectorate (I used to be a respiratory therapist...I know lungs...). I called to make an appointment as I feared that she might have gotten a secondary bacterial infection affecting her lungs, and I was told to "wait it out another day or two",despite my daughter's temperature being over 102 degrees F. I had to insist for an appointment and when I went, the doctor who saw her diagnosed her with Right lower lobe pneumonia. This is the first time ever that my daughter has ever been on antibiotics. If I would have trusted them, she might have needed to be admitted to the hospital.
Long story short...I will be shopping for a new pediatrician's office. read more