We met Dr. Salter back in 2018 when I had my first daughter at Mission Hospital. She was doing…read morerounds and checking on all the new babies, and from that very first interaction, she was so thoughtful, caring, and attentive. We loved her so much that we followed her to her current practice at Oso Pediatric, and I'm so happy to see that she and her colleagues have started their own practice. It's such a special feeling when you find a pediatrician you genuinely trust and who has cared for your children from the very beginning. We're so grateful for Dr. Salter and her team!

The clinic is clean. Location is convenient. Staff is very friendly! Highly recommend!read more

We were patients here for years, but after the practice was sold to private equity, the change has…read morebeen impossible to ignore. What used to feel like a pediatric office now feels like a business focused on maximizing revenue. Getting an appointment is an exercise in frustration. Even reaching someone by phone is difficult, and when you do, you're often told there isn't any availability. The patient portal is another nightmare--I spent an hour just trying to regain access, which made communicating with the office even more difficult. The front office staff seem completely burned out. Every interaction feels transactional, and there always seems to be another fee. The final straw came when we switched to a new pediatrician. Our new provider attempted to retrieve my children's vaccination records through the California Immunization Registry, only to discover Coastal Kids hadn't entered them. Because of that oversight, I had to request the records directly from Coastal Kids--and they charged me $20 per child to send records to our new doctor's office. Charging families to correct the consequences of your own administrative failures is a terrible way to treat patients. If you're looking for a pediatric practice that is accessible, patient-focused, and organized, I would strongly recommend looking elsewhere. We left because the quality of the experience steadily declined, and unfortunately, our experience during the transfer out only confirmed that we made the right decision.

Everyone here is exceptional from the front desk to the doctors. Whenever I bring my daughter here,…read moreI feel like they take the time to really make sure that she's OK, I fully trust with the doctor say and know that they have my child's best interest at heart.

Pains me to have to write a review like this but I feel that it's only fair to others seeking care…read morefor their little one. First visit of our newborn was fine and he answered all our questions and talked with us about vaccines. 2nd visit he started being a bit confrontational with the pressure of vaccine talk and made us both feel extremely uncomfortable. 3rd visit he turned into a "what's the problem?" and "it's not a good fit". "We don't require it, but we won't see you if you don't get every vaccination" In my opinion he has the wrong tactic of pressuring and making a family feel uncomfortable in order for them to get the vaccines to the T (we only opted to skip rotovirus). Says it's "not a requirement". If this was not a problem and not a requirement why is it "better we part ways"? Be upfront about your requirements and learn how to communicate as a dr properly without the direct pressure. In my humble opinion, being confrontational won't get you places. It doesn't matter who's all praising you or how many babies you see... we chose to take a dr that is a better communicator, patient and explained to us without the uncomfortable confrontation.

Dr Coulson is AMAZING. so kind and patient. I love that he is all about the vaccines! Great doctor…read morewould definitely recommend to everyone!

Recently established at Sea View Pediatrics Laguna Hills. I was very pleased with the care here…read more The pediatrician Dr. Choi was a very strict pediatrician but rightfully called out my son's screen time, lack of sleep. Dr Choi spoke to us in a way that was professional and serious which made my son understand how serious his habits can impact his overall wellbeing. I really appreciated her care. Dr Choi definitely knows what she is doing. Looking forward to our next visit.

The doctor we see is kind and sweet, but the front desk... oh man. I'm not sure which location the…read morephone call was from, but the service there was terrible. The front desk staff member was unnecessarily bitter, bossy, and rude -- it felt like she was determined to trigger every negative emotion at once.

We have two children at this practice. It is clear based on my interactions that Dr. Jones cares…read moreabout her patients and is a kind person. I can't imagine the difficulty navigating the current atmosphere around pediatric health.

I rarely write negative reviews, but I felt it was important to share my experience. My daughter…read morewas incorrectly billed for her routine well child visit. What disappointed me most was that it was never about the money. It was about honesty, transparency, and simply receiving an explanation for the charges. I sent multiple patient portal messages that went unanswered and called the office several times. I was repeatedly told someone would call me back, but no one ever did. I was ultimately told that the doctor would not speak with me to explain the billing. Instead of addressing my concerns, I was ignored. After filing an appeal with my insurance company and posting an honest review of my experience, I received a letter dismissing my daughter from the practice. Patients deserve transparency, respectful communication, and the opportunity to have legitimate billing questions answered. Unfortunately, that was not my experience, and I cannot recommend this practice.

Love everything about this clinic…read more. Stop looking for a better pediatrician, you will find it at this clinic. Quantify or care is gold standard. Office experience was extremely pleasant and easy for parents. Please note: I'm very critical of clinics. I'm a licensed pharmacist who practices regulatory consulting...

After with being with another pediatricians office for 15 years I switched my children to this…read morepractice. The employees at the front are extremely nice and friendly. We saw Rebecca Allen. We had seen her once for a sick visit years ago at another practice and she remembered us. She was very friendly. I'm happy to bring my children here and be treated well by the staff. It was a great first visit!

Dr Natori has been our pediatrician for 6 years now, and she is fantastic. Knowledgable and warm…read more. talks about her own experiences with her children etc

I would like to respectfully share some feedback regarding both appointment scheduling and the care…read moreexperience. I understand that working in a call center and medical office can be demanding, and I appreciate the efforts of your team. However, after several appointments over the past few months, I have noticed some areas that may benefit from improvement. Today, while trying to schedule an appointment for my child, I found that very few appointment times were available, and the interaction felt somewhat lacking in empathy. As parents, when we call regarding our children's health, we are often concerned and looking for reassurance as well as assistance. I have also noticed that many appointments seem to be handled by nurses rather than physicians. While I appreciate the nurses and their hard work, there have been times when the care and guidance provided did not feel as thorough as expected. Even when a child appears to have a simple cold or virus, I believe every concern should be approached with caution, attentiveness, and respect. Having lived in several states and worked professionally as an operations consultant, I have experienced many healthcare systems. I genuinely believe there are opportunities to improve scheduling access, patient communication, and the overall service experience for families. My intention is not to criticize, but to provide constructive feedback in the hope that it helps create a better experience for your staff, parents, and most importantly, the children who are your patients. Thank you for taking the time to listen and consider this feedback.

We recently had a disappointing experience with Mia Bella's pediatrician's office regarding billing…read morepractices. After a very brief appointment -- approximately five minutes -- during which Compound W was applied to treat a wart, our insurance was billed and paid the adjusted charges. We were then charged additional out-of-pocket fees on top of that. At the office's direction, we contacted their billing department to dispute the remaining balance due to the minimal nature of the treatment provided. Unfortunately, the charges were not adjusted. We understand healthcare has costs, and we respect medical professionals' time and expertise. However, we believe billing should be reasonable and proportionate to the services rendered. Because of this experience, we've decided to seek care elsewhere. We're sharing this so other families can be informed and ask detailed questions about treatment and billing upfront.

I loved taking my child here over the years. Dr Kraft is amazing. She truly is one of the best…read moredoctors I have ever met. I am not fond of any of the other doctors there, but it's been a good, comfortable place for my kid. But now, to be able to continue to receive the same service I have been getting and expecting for my family, I have to pay an administrative fee of $150-$250 a year (depending on the number of kids that you have). See the attached photo straight from their check-in portal. Otherwise they will charge you for every non-medical service that isn't covered by insurance - such as a call from your doctor about lab results, a vaccination record for your child or a medication refill over the phone. I am shocked and utterly horrified. It's bad enough that our insurance companies rip us off left and right with high premiums, deductibles, and copays, but now my provider is charging administrative fees!?!?? Their excuse - the insurance companies don't compensate us enough so we need the patients to cough it up. Food, housing, clothing, medicine costs have all increased and people are barely making ends meet these days. Incomes have not increased, but the cost of living has. And now, my pediatricians office wants to make more money by charging for simple things that should be included in the overall care my child receives. Sure, I can opt-out...but then what are you going to charge me for? What non-medical charges will I now expect to see on my bill? I called for a refill...how much do you charge for that? I asked for a note for my child's school....how much do you charge for that? These are not things that should ever be something a parent worries about. We have enough worries about our children and putting food on the table. Now I have to have anxiety about more mystery charges appearing on a bill? There was no prior warning about this...no emails that went out to parents and patients, no update on the website...this appeared as I was trying to do a check for my child for their appointment. There is minimal transparency about what you are charging for these non-medical services. I want no part of being at a place that does something like this. I will need to find a new office now...this is so unethical. How many more patients do you think you will lose because of this? I have never been at an office that has ever done this. What are you going to start charging for next??? How sad...customer care and service is now a money making business at Mia Bella Pediatrics.

I've been seeing Dr. Amina for my two girls (ages 2 and 4) for 6 months now, and my experience has…read morebeen very positive so far. As in any doctor's office, there is sometimes a 20-30 minute wait, but seeing her is worth it. I'd say that 4 times out of 5, she's been able to take us for a same-day appointment. She is gentle and takes her time with each child. Dr. Amina is knowledgable with homeopathic medicine as well as Western medicine, and I appreciate that she tries natural remedies first before going the route of medication or antibiotics (which has worked each time!). She's also considerate of how many factors can affect my child when she's sick. For instance, she guessed that my daughter may have asthma when I brought her in for a lingering post-cold cough (her father has asthma, which I hadn't mentioned!). Her staff is friendly, and my girls love the colorful play waiting room, kid-appropriate TV programs playing in the background, child-friendly bathroom, and the cute themed exam rooms. The girls leave with Disney stickers (makes them smile!). And there hasn't been any tears yet. So thankful that such an accessible, caring and skilled pediatrician is only 12 minutes from our home!

I took my daughter Lillian to get her shots for school and made her sore longer than she should be…read moreand left the syringes overflowing from the sharps container and held her down when she never had that before and poked her too many times (unnecessary) pokes by the ways I ended up doing it for her after the fact they did that and she was bleeding from a few unprofessional needles I gave her her shots instead and deliberately delayed her shots because she was so sore from the shots but they did do everything else right but the vaccines pretty good but traumatized her by holding her down and even asked me to hold her down and said that she was squirming a lot which she was but it was because they just came in with the shots and held her down they pushed the syringe in hard into her arm and didn't care at all and made her cry a lot and she even said it was very painful not pleasant

I'm very sad that I can only give it five stars here at most, because I think Dr.Lee deserves a…read moreten-star rating. Even more and perfect. Let me just say this firstly: I guarantee with my own integrity that you will not find a better doctor in this area! Without comparison to other doctors, you might never know how good he is. My daughter has been seeing a Chinese-speaking doctor because of my mother's language barrier, but my son has been seeing Dr. Lee all the time! I'd always had a very good impression of him with my son because he always came to see us very quickly whenever I went to his clinic. First, the waiting time was very short, and second, he was incredibly patient. He answered all my questions very seriously and wasn't in a hurry to leave. I often asked really silly questions, but he always answered them patiently! Believe me, if it were any other doctor, they would have left long ago! Everyone's time is precious. If you can find a doctor like Dr. Lee who is willing to explain any details to you, you must cherish that. His professionalism and knowledge are beyond question. He always manages to pinpoint the problem accurately. Just a very simple example: When my son had a stomachache, I took him to other doctors, and they recommended an X-ray. But Dr. Lee told me that many children have stomach aches due to constipation. I later discovered that every time he complained of stomach pain, he would ask to go to the toilet. Of course, there are many other examples like Dr. Lee,who is exceptionally gentle and attentive when administering vaccines. Compared to other doctors who can even apply bandages crookedly. He never over-treats, and he never creates anxiety for you. No other doctor can compare to him in this respect! As I mentioned, my daughter has been seeing a Chinese-speaking doctor, but recently she caught the flu. Yesterday, Friday, I called her doctor, who very indifferently and barely answered some questions. Today, my daughter has a fever, and because it's the weekend, I couldn't contact them at all to offer any help. I had no choice but to leave a message to Dr. Lee. I really didn't expect him to reply to both of my messages, the second one even at almost 10 pm without any paid! This isn't even within his job description. He could have easily refused to help me. But because of his kindness and his genuine concern for children's , he chose to help. He told me because my son is his patient so he likes to help our family. Of course, I need to immediately transfer my daughter to Dr. Lee's .There's no need to see any other doctor, even if it means communicating in English. I remember asking Dr. Lee before, "Why don't you accept insurance premiums?" Because he doesn't, many people would seek out doctors who do. He told me he didn't want to spend time arguing with insurance companies; he wanted to spend his time seeing and taking care of patients, that's exactly what he did. I'm glad he did that because if he took insurance, his clinic would probably be the busiest in the area. He only charges 100 for a consultation, unlike many places where it's 300. This proves that he genuinely wants what's the best for the children and helping children, not just making money. I realized long ago that my child was more important than $100. I preferred not to go through insurance because when you encounter crucial problems, you realize it was absolutely worth it.

Probably THE BEST pediatrician I have ever had for my child. Dr. Andrew Lee addressed all concerns…read moreI had regarding health matters from treatment options to vaccines to food nutrition guidelines. The office staff were also friendly and kind and were quick to assist and provide any paperwork that was needed for school. Love that everyone made it a great experience for my kiddo! Amazing doc who knows what he's doing! :)