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    Catherine M Hegarty, MD

    5.0 (1 review)

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    2 years ago

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    Diabetes & Endocrinology Associates

    Diabetes & Endocrinology Associates

    4.0(4 reviews)
    70.1 miSummit

    I have been to see Dr. Ortiz here 3 times now over the last few months. I am extremely impressed…read morewith both Dr. Ortiz and this office. I find the front staff to be extremely kind and helpful, the lab has always done a good job with blood draws (and I'm someone who gets that feeling of being in a tunnel typically, and I've done really well with them even while still having trouble at other labs). Dr. Ortiz in particular is caring, takes the time to listen and answer questions, and is very careful and thorough. When some of my results were borderline he sat down with the practice and talked the details over to make sure we were on the right track. I'm seeing an endocrinologist in the hopes of having of getting pregnancy and having a safe pregnancy, otherwise my lab results would not warrant a endocrinologist. I very much trust him in this process.

    The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

    Catherine M Hegarty, MD - endocrinologists - Updated June 2026

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