The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.

I came to this location due to having 7/10 tooth pain disrupting my sleep. Aspen had the shortest…read morewait time - I soon found out why. The dentist office was open concept with no doors. They saw me right away and I had my X-rays done by the only nice person I met in the building. I then saw the dental hygienist. It seemed like the entire point of her "exam" was to shame and scare me into spending an absurd amount of money on their dental plan. When I told her it had been a while since my last cleaning, she said "I can tell." She showed me a photo of my gums and said "Do these look like healthy gums to you?" The dentist dismissed my pain and blamed it on a medication I've been taking for months. After you have your visit, they have you check out with a sales person disguised as an associate who tries to pressure you into signing up for their high interest credit plan. They said my treatment plan would cost approximately $7,000 with insurance. When I stated I couldn't afford that, she said she would check with the dentist to see what was "absolutely necessary." It can back to around $4000. I left. I went to Baystate Dental the next day and paid $80 for a procedure that alleviated my pain. I'll have another procedure for the same cost in six months and my issue should be resolved - a far cry from $7000. I'm a medical professional myself and I would never make a patient feel this way. I know that in these times many people have to choose between daily living costs and medical care. Maybe I would have fallen for their scheme if they treated me with any type of respect and understanding, as I was in so much pain. This practice is clearly exploiting vulnerable people with dental emergencies and using high pressure sales tactics to get people to spend money they don't have. I'd recommend going anywhere else.

Billed me a month after my visit even tho I asked on my visit day what I owed and they said…read more"nothing we didn't do anything"

Thorough, professional, affordable dental care. Ask about their subscription plan! They make it…read morepossible to have a healthy mouth even if you don't have insurance.

Never have I ever actually enjoyed a dental visit, until now. Dr. Fields and team are always kind,…read moretender, professional and go out of their way for those of us with dental anxiety. A TV on the ceiling? Yes. Rooms named after plants? Check. A weighted blanket upon request? Always. Fantastic stickers? Mmhmm

I've been going to river valley dental for a few years now, and the staff are always super helpful…read moreand nice. Everything is clean, and my hygienist Sarah is the absolute best. Definitely recommend if you're looking for a dentist in the Hadley MA area.

I stopped going here 3 years ago after the dentist couldn't care less about taking care of me and…read morewould have rather flirt with his assistant. The filling didn't get done properly and less then 2 years later broke and fell out. Had to get it fixed at another dentist which then turned into a root canal and crown. If they would have done their job in the first place it wouldn't have been an issue. I will NEVER return to them and I suggest never go there.

I had a terrible experience…read more The woman who was doing the X-Ray was very rude and I think the dentist just wants to subject you to a lot of procedures to make you pay more. I'm not white, I think I was also treated poorly because of that. Racism is everywhere. I tried to stop her and explain that I was feeling very uncomfortable, she kept on saying she knows her job. I had to pull the x-ray out of my mouth because I thought I was going to throw up. I asked her how many shots she needs to take, she sort of avoided my question and said there are still so many. I rephrased my question, and said I'm asking about the exact number because I'm feeling very uncomfortable, and I may not want to continue this procedure. Then she said she still needs to take 22 (which is A LOT. I'm still trying to understand what the standard procedure is). Then I told her that I don't want to continue. I thanked her and said she was doing great, and that Im leaving because I was feeling nauseous. Her reaction was very rude ("You cant just leave! You need to see the dentist!"). The dentist came and said he isn't going to change the standard procedure for me. "What are you going to do if you got pain again?" he asked, and I felt like he was trying to convince me to get the treatment, making it sound like it was my only option. Go to a dentist who actually cares about your comfort and health, and who isn't treating people poorly because of their skin color or accent.

I had great experiences at Amity Street Dental. Dr. Castenson is wonderful, and the hygienists I…read morehad were great too. They were able to get my boyfriend in quickly as well and fast-tracked his care since we were moving in a few months.

Great practice! Welcoming, professional, and fun front desk. The dental hygienists give thorough…read morecleanings and offer suggestions about types of dental products to use that will be helpful to my needs. The dentists are knowledgeable, ready to answer questions, and unbelievably good at their job. And they have great senses of humor! A first rate practice!

I had the best dental experience today. Dr Mathews was so caring and gentle even the novacaine…read moredidn't hurt and he took time to sure I was nice and numb. The existing filling was gone in a flash, new filling in I was done in 30 minutes. So great

LOVE this practice. The doctors, DeMaio and Zgrodnik, the office staff, and the orthodontic…read moreassistants are all on-the-ball, professional, and seem to be very happy. Yes orthodontia is expensive and that is something I really don't like, but the prices here are no higher than the norm in these parts. If you believe in orthodontia and want to have a kid with straight teeth, this is what you pay. LOVE LOVE LOVE

We were visiting from CA and my daughter's forsus appliance came detached from her braces leaving…read morea metal rod dangling in her mouth. Dr. DeMaio was able to see her the same day we called and fixed it for us. He was friendly and professional and made my worried daughter feel comfortable. If we lived in the area, we would definitely be a patient of his. Thank you Dr. DeMaio and the whole staff for helping us out in such a warm, welcoming manner!

The office is clean with up to date equipments. I was especially pleased with the cleaning; the…read morehygienist polished away all my tea stain. Everyone was polite and professional. The whole appointment was painless and efficient. I actually look forward to my next appointment. Thank you !

If you have anything like problem teeth, beware this office, which expects patients to have at most…read moreone or two small cavities. In terms of culturally responsive practices, this dentist gets a negative score: voice dripping with sarcasm, he told me that my teeth were not something he could help me with given that my jaw is "deformed" (I have an overbite, but it's like that of most people with overbites and not exactly something that you would stop on the street and gawk over) and that my dental decay (from years of bulimia that eroded my enamel) was not something he would handle. (He said he could handle it but chose not to, almost enjoying the sense that he was denying me treatment.). Let me be clear that it's not the information this practitioner conveyed that I want to warn people about: it's the flavor of open disrespect and even shaming he felt comfortable expressing, as though having "good teeth" were a sign of moral integrity. Remarkable that in 2024 in the Pioneer Valley, there are still some medical and dental practitioners who don't consider it among their professional duties to conceal whatever prejudiced beliefs they hold about their patients' health. The ideas about dentistry lodged inside this man's head are the stuff of mid-nineteenth century England: if you were a quality or refined sort of person, you would be born with a well-aligned jaw, and if you have bad teeth, it must be that you are an essentially gross, lazy, degraded person. I had the bad luck to choose this practice at random, and now I've lost that insurance-covered visit. Shame on this practitioner, and if you have any kind of non-normative identity or dental situation, beware of this practice. Edited to add: This practitioner recommended that every single tooth be removed from my mouth. The oral surgeon refused to do this as it was too radical a treatment plan and sent me to a new dentist for a new consult because more than half of my teeth can obviously be salvaged by an unbiased practitioner willing to do the work of real dentistry. Boutique dentists should advertise themselves as boutique dentists so that real people with real human dental situations don't make the mistake of seeking treatment from them.