PSA - Hampton's Buyer Beware: Store Credit Only, Unexpected $150 Restocking Fee and Refund Policy…read more(Update - response to owner comments at bottom) I discovered Hampton's Men through a Facebook ad and placed a $1,400 online order for a sport coat I had never seen or tried on in person. When it arrived, I decided it was not for me. I never even removed it from its packaging to try it on. I promptly returned the unopened item. Only then did I learn that returning it would cost me $40 in shipping, plus a $150 restocking fee that was not clearly disclosed during the ordering process. What surprised me even more was Hampton's Men's refund policy. Even after paying the restocking fee and return shipping, a refund to your original payment method is not guaranteed. Based on the policy, the company has complete discretion over whether to issue one. In my case, I was left asking the owner to make an exception just to receive the remaining $1,250 from an unopened return. That is not the customer experience I expect when making a $1,400 online purchase from a retailer I discovered through Facebook advertising and product photography. The owner told me he would "work with me," and I hope he ultimately does the right thing by issuing a full refund to my original form of payment. Until then, my advice to prospective customers is simple: read Hampton's return policy very carefully before ordering. Make sure you understand that an unopened return may still cost you return shipping, a $150 restocking fee, and that a refund to your original payment method may not be automatic. -------- Tyler, The most concerning issue is NOT the $150 restocking fee. It is that Hampton's can accept the returned merchandise, retain a customer's original payment, and provide only store credit instead of a refund to the original payment method. That is a material restriction. In my view, it should be clearly and prominently disclosed in the Facebook advertisement, on the product page, and before checkout, not simply placed on a separate Return Policy page. Had I understood that Hampton's could keep my $1,400 after I returned the coat and issue only store credit, I would not have made the purchase. For clarity, I opened the shipping box to view the sport coat, but I did not break the plastic seal, remove the coat from its packaging, or try it on. I returned it promptly in the same sealed condition. What is especially troubling is your admission that you initially intended to "work with me," but changed course after I posted reviews about my experience. In other words, the decision about whether I would receive my money back appears to have turned on whether you approved of my criticism. A customer returning a substantial online purchase should not have to rely on the owner's personal goodwill, or remain silent publicly, to receive a refund to the original payment method. Consumers deserve to understand that before doing business with Hampton's.

There's something shady about the guy who runs it. Just be careful when dealing with this guy. His…read moreproducts are top notch but something about the manner in which he delivers.

Staff is really solid and management very very bright and dedicated. I'm not sure when Kevin took…read morethe reins, but I have definitely noticed a change here. Today, I really appreciated Billie and Ally (Abbie? :-/ They were both extremely helpful, very kind and attentive, even when the store was extremely busy. Thank you guys so much for doing such a great job.

The service was professional, though slightly inefficient; a female employee assisted me in making…read morea general selection in attire--although employing an odor-management system in the dressing rooms may be beneficial--and was fairly competent. To their credit, they seemed slightly understaffed when I went, so the average experience is likely better than mine. A seemingly more seasoned staff member then quickly fine-tuned elements of my outfit to complement my appearance, and perhaps what I am most thankful for; none of the employees were fixated on upselling me on frivolous items, and instead only presented what I expressed interest in. Overall, I will likely return when snazziness calls, with the hope that the dressing rooms are odor-free.

so I was about to go looking for a place to shop for shoes and Paul suggests I should try here if I…read morehadn't yet so here I was. first thing I see when I pull up is signage for Carhartt and Ariat which bodes well for my shopping adventure because Ariat is fat foot friendly, almost everything comes in a EE. if you're looking for boots they got 'em; laces or pull on, casual boots, fancy boots, work boots... also have a variety of non-boot footwear for work: composite toe, non-metallic, lace-up shoe looking shoes is just what I need. and besides getting your feet covered they have pants and shirts and socks and coveralls and jackets and "tactical gear"; very nearly everything the well dressed individual could ask for, a lot of it in brown duck and a lot of it not. so if you need clothes for work or just want to look the part Harrison's is your one stop shop.

From the owner: Work, Western & Wow. Harrison's is a family-owned department store in North & South Carolina…read moreoffering high-quality workwear, Western clothing & more. Visit us today.

Greensboro desperately needed Sam Howard Men's Clothier to offer quality men's sportswear. The…read morebest names: Johnnie-O, Faherty, Psyco Bunny, Fish Hippie, and more. You will experience personal service again. Friendly and welcoming, the staff treats you like a valued customer because that's what you are. This great addition to Greensboro is locally owned. Check them out.

What a great find. Finally Greensboro has a decent men's clothing store. The helpful staff add to a…read moregreat selection of comfortable, quality choices

Stephen Tuttle is a great proprietor of a great business. His shop is in the strip mall right…read moreacross from Thruway Shopping Center. If you are looking for sharp Italian Menswear, then this is the place to go. From suits to shoes he has it all. I buy all my Robert Graham shirts from him, in fact he is one of the only 2 or 3 retailers of this designer in North Carolina. Beware it isn't cheap, but it is worth it.

Superb service with a Bloody Mary thrown in for good measure! Who can argue with that??read more

Excellent service, very helpful and knowledgable people working there. I'd highly recommend.read more

Super fun! Large space and a good variety of clean clothes to choose from. The fun part is their…read morecolored tag sales. If you find an article of clothing with a certain color tag, you can get an additional % off.

I love consigning my items here! The owner is very nice and easy to work with. She makes the…read moreprocess super simple, and I can check the status of my items at any time in my account. Their merchandise selection is also fantastic! I snagged a pair of Louboutin's, Tory Burch shoes, and Lily Pulitzer items at a deeply discounted price. I highly recommend this local gem!

Everytime I visit the store the owner makes sure to greet me. They always go above and beyond to…read moremake sure I find what I'm looking for. They've even called me when something I was looking for came back in stock. Nothing but great experiences here and the prices are really great

I love this store! It's like taking a trip, just going in. The staff is great, always helpful but…read morenever hovering. "She" knows the products and can make product comparisons with ease. This a tremendous help when you know what you want but are not sure exactly what's the best one for your specific need. I feel it needs to be said that the products they sell are not inexpensive but they are the best quality and the prices they charge are certainly reasonable for that. If you want to purchase an item that you will use for years to come, this is the best place to find it.

I purchased a lot of merchandise online. Repetitively kohls.com has got to be the worst there is…read more The customer service is absolutely horrible. Items come wrong and it takes an to get it correct. the point. I will never shop there again. The stores have been the most part but they're online department is horrendous.

Purchased sneakers that caused plantar bursitis as per my podiatrist. He said they were poorly…read moreconstructed, too flexible and without proper support. I returned the sneakers but I was unaware of the return policy which had changed about a year ago as per the cashier. I only got back $ 68 but had spent over $85 for them. Thought that by speaking with the manager I might do better but it was to no avail even though I told him I had been a longtime loyal customer. I called their Customer Care center but they couldn't help me either. I wrote to their corporate offices and they didn't even bother to respond to my letter. I will no longer do any shopping at Kohl's especially after having my concerns dismissed by their store manager in Huntersville and the failure of corporate to respond to my letter.

Cute boutique in Waverly for gifts! Found a birthday gift for my friend, fashionable stacking…read morebracelets. And a present for my kid, warmies stuffed animal. You can microwave them to activate the lavender soothing fragrance and they're also a weighted toy. Cute household gifts, clothing with NC, and unique gifts for friends and your kids.

I always find fun stuff in this previous boutique. The staff is always so kind and helpful too. If…read moreyou are looking for the perfect gift.. go no further.