Staff was very friendly and lobby was nice, but the outside of the building was falling apart and the rear parking area was dark, overgrown vegetation and the building seemed abandoned. Again, much of the public interior was nice, but unfortunately our room was not. Dirty carpet, stains on the pillows, dirty washcloth hanging on the curtain rod, only half a roll of toilet paper left on the counter, empty Kleenex box and the sink didn't drain. The shower mat in the tub was so dingy looking, we didn't even want to stand on it, so decided to wait until we got back home to take an actual shower. read more

The place stinks front desk very rude every thing in the rooms are dirty had to put stuff by the door so no one came in the room beds made me super itchy everything closed no fun things to do like the site says don't not go here u will be very disappointed read more

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price is too high for the bugs and rodents you have to deal with. the air doesn't work most of the hotel. they ned to lower the price

Imagine getting pulled off stage at your brother's Wedding ceremony of 400+ people from all over the world, and being told that the cops and fire department were called and were going to escort everybody out... for an extremely small + contained grain fire, approved by the venue staff as part of the ceremony, and that was put out within 15 minutes. Then, after being called off stage, you had to try to reason with the most creepy, disgusting, dishonest people you've ever met. Neither of these two staff members, a "man" and a woman, could even make eye contact with us, and escalated the situation immediately. Firemen came into the reception room with full gear on, and you could tell they were so embarrassed to have disrupted such a beautiful ceremony for nothing and turned right around. The cops never even came in, as they realized what a joke the Causeway Bay staff and ownership were. SHAME on Causeway Bay to make first responders waste their precious time on your hatefulness and ignorance. I would NEVER recommend anybody touch this place with a 1000 foot pole. I was told we picked it because of the seating capacity -- FIND SOMEWHERE ELSE! Greeted with a broken window at the front and grass coming up through the parking lot, it only got worse from there. Paint chips all over the walls, bathroom sinks rusted + completely falling apart, chandeliers randomly turning off, no sign for the woman's bathroom... the whole thing was a mistake. Thankfully, the bride's Father had great connections that helped us secure a new venue same-day, but I don't think this could be the case for everyone. Oh, and nobody was able to speak to the Owner of the hotel, as he was some ominous super villain who didn't give out his phone number + was out of the country... give me a break. This was the most poorly handled power trip I've ever experienced, and I hope this place gets bulldozed within the next 6 months. Stay away from Causeway Bay and the trolls that run the place at all costs! Pictures are way outdated too, probably from 5-6+ years ago -- RUN!! read more

Horrible. Do not stay here. Bed bugs, heavy cigarette odor, filthy room upon arrival. Front desk staff unfriendly and unpleasant. When we informed staff of the bed bugs, they switched us to a Presidential Suite which smelled much nicer and did not seem to have bugs. Still filthy though. None of the amenities they list on their website are accurate (gym, pool permanently closed). The whole place felt strangely abandoned and unsettling. Not worth any amount of money. read more

***DO NOT STAY HERE*** Read the reviews. The sheets had stains all over them. The rooms smelled of cigarette smoke and mildew. We saw bed bugs and hair on the mattress. We walked out in minutes and they wouldn't reverse the charges. Lisa, the night clerk stated that we have to call the hotel accountant tomorrow. Only thing is, no one ever answers the phone. This is by far one of the grossest hotels ever. I don't even know if there is hope for this hotel in renovation, it's so old, dirty and disgusting. If you like staying where drunks walk the halls at night with bottles then enjoy. I wouldn't have my dog stay here. Thankfully we found the Hampton Inn which is newly renovated and they had availability. read more

Wow, this place really sucks. It has a very crazy "The Shining" feel to it. It's massive, dated and unkempt. Cons: pool is closed Weight room is closed Complimentary breakfast is closed. Their shuttle service, I found out, was an amusing myth amongst the staff.(non existant but listed as another amenity) Trying to watch tv takes you back to the 80's, no basic cable, no espn. Nothing (lights,tv, clock) was plugged in. Blinds are all janky and off rail. Ice machine doesn't work. Lobby smells like someone curled a dirty tail and left it there a couple weeks. elevator smells a lil like old vomit. Everywhere you go, it smells like weed. (Not judging) All tile floors were sticky Lots of stained carpets Pros: They let us check in early Staff was cooler than expected The courtyard/fish pond is nice read more

Beware--do not risk planning your event here! The management was shockingly hostile and nasty once our group arrived, disrupting our joyful celebration. Every attempt at a reasonable conversation was like slamming your head against a brick wall: please DO NOT give these bridge trolls your business and put yourself at risk of having a miserable experience. read more

-10 ********** Future site for CSI Lansing and unsolved mysteries. We got rebooted here after a cancelation didn't have time to look at reviews as I was driving in and hotels were full in all areas so took what Expedia had open with Same amenities. It was a quick check in was told basically no amenities that were listed were available. No pool, gym, breakfast, or etc. We were tired so went to the room. Smoke smell through the whole place elevator lights flickered all the way to the 5th floor. Got to the 5th floor and instantly got a free no expense paid contact high and throat instantly gets irritated from the air. Get to room brown poop color and red blood spots on the walls, white stain on bed covers, white stringy stains at foot of bed on floor and throughout room. I sat on bed before leaving and had multiple places I felt getting bit on by the time we hit the interstate. I checked out 20 minutes after checking in as that's the amount of time it took me to find a room that fit our needs elsewhere. However, I was still charged for 1 night because the manager wasn't there to cancel it. Staff was friendly that's about it. She was taking heat from another person checking out fast as I was also. So I wasn't the only one. read more

Kept feeling like something was biting and or crawling on me all night I finally had enough and moved blanket right and discovered an adult Bedbug and smashed it!! read more

Causeway Bay Hotel - Bite marks - Hotels Near Me - Lansing, Michigan

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Disgusting. Do not stay here. Adult toys were left on the side of the bed and hair was all over the sheets. The room was absolutely filthy.

No services as advertised - no shuttle, no food, rooms that need repairs - i booked based on location and paid $180. I wouldn't have paid $80 to stay here. It's like a post-apocalyptic camp. More people seem to work here than stay here, maybe they live here too? Awful cigarette smells. The first room they gave me either hadn't been cleaned or someone was in there - and it was a mess. The only blessing was I could open the window in the room. They wouldn't even hold my luggage at the front desk "in case someone would steal it". I don't blame the staff but this place should be shut down. I got scammed. read more

Absolutely disgusting!!! Do not stay here!!!! Mouse droppings on the box spring!!! Horrifying!! Smelly I wish I had read the reviews before making this horrible mistake!! read more

HORRIFYING WEDDING Experience...RUN! Do not even consider this place! We attended a Bengali wedding here with almost 500 people from all over the world that flew in to celebrate this special occasion. The bride had worked with a coordinator who fully knew the rituals that would be performed which included a small and I mean small fire where a grain offering was used. It did not last long and the fire caused no damage and it was performed exactly the way it was organized with the planner which was no where to be found on the actual wedding day. The next thing that happened was the hotel employees called the fire department to have them go through the doors to investigate with their axes and oxygen packs! There was no fire at this point. Then they called the police and lied about guests being derogatory and nasty! I am not Indian and I witnessed all this interaction and I can truthfully say that I feel this was racially charged and targeted and the main supervisor would not let the father of the bride even speak to the owner of the building. There was an evening event scheduled there with food and dancing, etc and they literally forced everyone to leave! This event was so meticulously planned and they literally kicked everyone out! The father of the bride was very resourceful and had another venue reserved within an hour and pulled it off as if there was never any issue! Shame on Causeway Bay! Why are you in business? Shut it down! This is a WARNING to anyone who thinks they can make this work! RUN!!!!! What a shame!!! read more

This hotel has potential to be really cool. It's got a Las Vegas vibe to it - statues in the lobby and large picturesque common areas. That being said, the check out process was super slow and the front desk clerk, Ashley, could stand to be just a bit nicer. I booked a last minute room here and had to walk a block to the hotel entrance, which isn't their fault. But it was after this hike at 2am in the morning that I was disappointed that the check in process took +15 minutes, and when I arrived to my room, it had not been cleaned. I completely understand that sometimes these things happen - but there wasn't a single apology given. Just "come down and we'll get you another." They issued me another room and the room itself is quite nice. Large window, clean bathroom, and comfortable beds. It's a very modern vibe and the TV is nice and big. There's all the amenities you would need. The Friday night I stayed there was both a basketball tournament of some kind and a convention, so the hotel was filled with teens that were loud and obnoxious. The entire hotel smells of weed, carpet cleaner, and chemicals. It adds to the Vegas vibe. Again, not something the hotel could help, but I just wish the customer service had been better so that my stay here could be repeat business. I don't mind a quirky hotel - I mind that my business and time aren't valued. read more

Stay away! This place feels creepy and half-abandoned. The staff are horrid, and we actually witnessed them lying about a group of guests to upper management and treating them poorly in an attempt to drive them out. I usually don't leave reviews, but I was so shocked that I knew I had to warn people about this place! read more

This hotel is horrible. We were supposed to stay at this hotel for 2 nights but the conditions were so bad we could only do one night. The bed spreads were dirty. The room refrigerator had food stains. The bathroom sinks has very little water pressure. The towels her mismatch with lint balls. Hotel staff was rude and made excuses for hotel uncleanliness. I would NOT recommend you stay here if you like to be in clean environment and safe environment. I RATE THIS HOTEL A BIG ZERO read more

Staff at front desk was so rude. The elevator smells and halls smell like someone was smoking. It was NOT worth the money

If I were able to write a review and give zero stars I would. The room we stayed in looked clean but had bed bugs. We were bitten and although we purchased two rooms we were only refunded for one. Visiting from out of town this was a very unpleasant experience. Don't stay here unless you would like to be bitten up and not properly refunded. Have videos but unable to post read more

Causeway Bay Hotel - Bed bugs on pillow - Hotels Near Me - Lansing, Michigan

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Check in was quick and easy. Room nice temperature and bed was comfy. However ... Room smelled of cigarette smoke. Cleaning liquid bottles and rags had been left in shower. Corners of room appeared to not have been cleaned for some time (dusty and soiled) Decor in public spaces and room look shabby. Broken light fixtures in bar, heavily stained carpets in hallways. Staff not really the above and beyond type although friendly. Another thing to mention, we didn't book very far in advance (we get 30 minutes out of our final destination and then call hotels to get a good deal. I called the hotel in this manner and was told "management increased the prices this morning because of the weather (lake effect blizzards) and an event at the hotel with people coming in from out of town". So they wanted $200 + tax/fees for a standard king room. This is not a $200 a night hotel. read more

This "hotel" sucks. I'll never stay here again. Ice machine and pop machine broken. Front desk said they'd send someone then said "what do you want me to do about it?" Told us just go to another floor. Left housekeeping card out...guess what...no one cleaned. Front desk said they don't know why room wasn't cleaned. When we asked for trash to be removed and clean towels, we were told that housekeeping was gone for the day and they didn't know where towels were. Bathroom floor was dirty. Water in shower lukewarm. Doors with paper signs saying don't open alarm will sound...but it's the door I used to come from back parking lot...just weird. Wish I could give this negative stars read more

Bed Bug Hotel- woke up in middle of night and the bed was crawling with numerous bed bugs EVERYWHERE! Massive sized coming out of pillows and from side of bed. Next day I started to see the extent of the bites- hundreds. On my face, head, neck, arms, chest, back, everywhere. Even the hotel cleaning lady said she knew it was an issue but the owners don't deal with it. Most disgusting experience of my life. Beware! Not to mention a security guy tried to get into our room at 4am and apologized saying he had the wrong room. Wtf. read more

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Do not stay here for Michigan State Sporting Events. Had reservations and arrived after the MSU night football game. Arrived at 1:30 am to a line over one hour long, one person working the desk. Do not waste your time!!!! read more

Causeway Bay Hotel - Line at hotel at 1:45 am waiting for check in - Hotels Near Me - Lansing, Michigan

From the moment we checked in we had a hard time with plumbing getting towels getting clean sheets and getting the vacuum it was a conscious struggle so if they were mad about the way the room was left that's because they were not able to help us keep it cleaned and we left there because it was getting so bad we were getting sick the restaurants did not work they had no breakfast for Continental people they did not keep up with the trash they bitched about everything and they were getting after us for calling and complaints I will not return to this hotel ever is the worst place I've ever stayed at for paying $88 a night and DHS in the state of Michigan knew it was that bad but did nothing about it so now I'm doing it on my own time I had to move out to another hotel it was closer to home but this caused by hotel is no convention center it's no freaking party house it's not a restaurant it ain't got no kind of breakfast that is all a bunch of Lies in the front desk people were extremely rude all the time they did not give us the attention we needed and we constantly needed a plunger and we never ever had Outlets they never worked and the bedding was terrible we baked for clean sheets never got them this place is not worth anything this place should be shut down if anything there was no parking no nothing so these people shouldn't even be open it's a shame you're allowed towels once a week what family on this Earth could live on one set of towels for a week with a family of five that is ridiculous this place should be shut down and abandoned I hope they can change their attitude change their ways and make it an actual five star cuz this place I wouldn't get a one star I will not return read more

Do not stay here. First room the toilet didn't work. Had to switch rooms. Got in the second room and settled. Then noticed the severely stained curtains. Went to go get ice and the ice machine was broke on our floor (4th floor). Front desk lady told me to try other floors. Found a working one on the 2nd floor. Got there late and so we stayed one night and left. On our way out I noticed the box spring was very stain with either poop or blood not really sure. read more

Causeway Bay Hotel - Stained Curtains - Hotels Near Me - Lansing, Michigan

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My boyfriend and I stayed in a Jacuzzi suit and I was pretty nervous it would be a shit show based on the reviews I've seen. I was totally impressed. The jacuzzi was big and functional, the bed/pillows were comfortable, the bathroom was clean and everyone we encountered was very friendly and polite. My only complaint was the bed sheets were kinda crunchy. I recommend this place and I would definitely return. read more

Please don't stay there.. My husband 65 years old and Myself 66 years old First when we got there we had to wait for 5 hours before our room was ready, when we entered our room it was dirty the bedding was not changed, very nasty bathroom, They gave us another room,, That room was no better there was hair in the bathroom ,, so we went to hotel room number 3, this was the worst one yet, we woke up to bite's all over both of us we didn't know what it was untill we went down to the lobby to tell them and the person behind the counter said they have a bad bed bug problem and they would give us a $25.00 gift card to hummingbird for dinner ( we was sick an hour after eating there ) They then tryed to give us another room ( forth room ) where we both said No we are going to another hotel.. very nasty place to eat and or stay read more

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If I could give a no star I would. I booked a room here 2 weeks in advance on Expedia as I was attending MSU graduation and was driving 10 hours to get there. My check-in time was at 3 pm and I received a phone call at 10am in the morning from Stephanie at the hotel with the sorry news that due to COVID they had no more clean rooms and they had to cancel my reservation. I asked by chance did the hotel contact other local hotels to find an accommodation and I was told they don't do that. But they do leave their paying out of town patrons stranded. Horrible customer service is definitely a precursor to the fact that the actual location is horrible as well. After reading other reviews, I guess they did me a favor. Don't bother with booking here even if it your last resort. read more

This place. We come here for a conference once a month, and let me tell you... I just dread it. The place needs some major upgrades, including: - Better circulation in the bathroom; I'm pretty sure I don't have to elaborate - Paper towels in the bathroom (or at the very least a dryer that works; god I hate dryers) - Better seats (sitting for 8hrs hurts here) - Better management for conferences: we run out of coffee and water often; more trash receptacles; better FOOD (this food is about the worst food I've ever had in my life - e.g., who the hell uses iceberg lettuce anymore? Also, WAAYYYYYY too many carbs - bread, bread, pasta, pasta, and pasta - just gross, plus I do not eat those things... which makes it really hard on me because we don't really have time to leave for lunch to get back in time for the afternoon sessions). - In general this place could use some redecorating, but I care a lot less about that than the other things I already mentioned. There are about 200 people that show up for these things. I'm not blaming the workers, b/c they do the best that they can. I'm definitely blaming management for the lack of organization. I mean, really... we're there every month. It's not a new thing; it's not complicated. If it were up to me, I would not set foot in this place again. read more

Nice rooms, horrible breakfast and gym. WARNING DO NOT USE THE LAUNDRY!!!!! It ruined 7 of my nice polo shirts and they say there is nothing they can do. read more

Causeway Bay Hotel - Hotels Near Me - Lansing, Michigan

This will probably turn out to be a two part review bc I am only in my first night of a two night stay... That being said... The room I have is nice king bed is short but that doesn't really matter unless you are 6ft tall like my husband (he's not on this trip tho). The staff is ok however I tried to get breakfast at the restaurant and all the tables were dirty. No coffee. All the customers looked pissed off. The servers were rude probably because they were under staffed. I gave up and have decided to get breakfast elsewhere. For charging as much as they do for a room I expected better service. So far I won't be staying here again. read more

Tried to make reservations last night- the attendant told me that he had only worked at the hotel for 2 days and that no one had trained him for this. He wanted to write down my credit card number for the manager the next day, which I declined. I called today to make a reservation and the lady who answered the phone told me to just come in. When I asked if they were booked, she put me on hold. She later told me that they were experiencing computer issues and couldnt take a reservation. She argued with me about whether the clerk i called last night could take a reservation (why- he told me this). Called back later and she hung up on me. I wish I had read the reviews here- hotel seems very sketchy. Poor customer service is the least of their issues read more

Our room was not clean - dirty sheets. Floors were swept and the litter was left in the corner. Never received fresh soap without asking. Ice bucket was not emptied, microwave not clean. Was overcharged and charged double for the room. This place is in need of help! read more

Rooms smell like cigarette Elevator takes a long time to get to you. The bed was never made after we came back to the room. The remote to the tv wasn't working. read more

Stay away. Terrible service, overcharged me by $100 and took almost 3 weeks to get it back to my account. Excuse after excuse, extremely unprofessional. Treated me like nothing because I am young. Hotel is nothing special and after everything that I went through, it was simply not worth it. read more

Wouldn't even give them one star if possible. Worst hotel ever. The managers are the epitome of unprofessional, rude and incompetent. The place is led by liars and thieves. Their poor leadership permeates the place so the staff is equally rude, incompetent and unprofessional. WIFI is useless, just like the staff. The lock broke on our room so we were locked out for an entire day. The management did nothing, offered no apology. They should be out of business. AVOID THIS PLACE AT ALL COSTS!!! read more

This hotel is all supposed to be the Best in town and fancy spamcy. But you can polish a turd but its still a turd. The front desk receptionist on every shift had attitude being stuck upand extremely rude. The pop maintenance guy was even a rude jerk to me, because his machine took my money withoutgiving me my $2.50 soda?? Ill spend my money and time elsewhere. read more

WARNING: DO NOT STAY HERE!! (BED BUG HOTEL) My agency booked me here for a week-long stay for a work training in Lansing. I had to leave and be re booked into a different hotel after just one sleepless night. This due to being eaten up by multiple disgusting bed bugs. I have horrible itchy painful welts covering the entire back side of my body. Listen to the advice of other reviewers- this hotel is absolutely infested! Then, to add insult to injury, the hotel staff are rude and unprofessional. They are all completely aware of the bed bug problem (an issue that's gone on since at least 2016) and are unwilling to do anything about it. I spoke with the front desk check in person and with the assistant manager (Kurt) He was snippy, dismissive and did not offer up a single apology or kind word. read more

DO NOT STAY HERE. Ownership has changed and it shows. They don't give a crap about your stay. There was supposed to be a DJ and fancy dinner with room deal for New Years Eve. Not only was the food horrible but there was no entertainment. Everyone was alreading drinking so it's not like we could go catch a party elsewhere. People were done and pissed by 10:30. No one made any offer to refund us our money. Clearly the management sucks. read more

Won't be returning -- here's why: Dog barking incessantly in room 277. No apology. Yet another clerk who does not know the ADA as it applies to service animals. I had to tell her the animal is exempt from a pet fee. She didn't understand that, so she calls her supervisor Lisa to confirm I am correct. Anyone who works in hospitality should know the ADA as it applies to accommodations. no hot tub again marijuana smoking cigarette smoking useless business center (see for yourself) spotty wireless service feces on toilets in pool changing area (and no toilet paper), clogged floor drain with standing murky water in bathroom broken promise regarding a specific room reserved five days in advance; was given a king for two guys instead of two queen beds had to change rooms only to be given a king again (no apology); clerk -- who is new -- stated she couldn't "get into system for queen beds". She didn't bother to call her supervisor Lisa even after security gentleman suggested she do so hairs in sink and on bathroom floor sink took five minutes to drain after hand washing Bath fan doesn't exhaust air -- it is severely clogged with dust and hair Security gentleman is cool and so is third shift employee Rachel -- friendly and laid back, yet very attentive First visit was a charm, but this visit was a 180 from that. As stated, won't be returning. read more