Terrible service, nobody answers there phone, nobody is punctual, and they hadn't worked on my car all day when I left right as they opened up, would not recommend. read more

I recently purchased a car and had a great experience thanks to Antonio Brito (Tony). He was patient, honest, and took the time to understand what I was looking for. The process was smooth, transparent, and much easier than I expected. I truly appreciated his professionalism and customer service. I would definitely recommend them to friends and family. read more

The first time I stopped in, they installed my front license place mount for free (I had moved to NJ from a state that did not require front license plates). I decided to give them my business by returning for oil changes, tire rotations, and recall work. They also replaced a window switch that had broken, for no charge. This was after the 36,000 mile mark for the warranty had been passed. I always wait for my car when I come in for service; and I always receive timely, courteous, professional treatment. read more

Was solicited to buy my truck - they need used vehicles! They offered me 0 dealer incentives to trade for new, low balled my trade and refused to negotiate. They also gaslighted me on my last experience with them (last purchase in '21: they fuc*ed the loan paperwork and dinged my credit score). If price is your priority, pass this dealership because you can get the same deal or better at any other Ford Dealership - They also stopped lifetime oil changes for new purchases but happy to be grandfathered with my current ride! read more

First I want to start with saying every single person I spoke to at this dealership was beyond awesome! They all treat you with respect and kindness. this post is to the technician and to whomever did my brake "inspection" and allowed me to drive off of their lot with THREE babies all of which in car seats- with NO brakes! To sum up my situation- I have a ford explorer and loved the vehicle from the day I got it! And I mean- LOVED IT! I received letter in the mail saying the car needed to be brought in for a recall- three recalls- all rear work. Brought the car in for the recall. Was told there was needed a new subframe and a spring?? So I was set up on a payment plan because I'm struggling mother of four!- this car is my lifeline. But the car "passed" all inspections including brake inspection before driving the vehicle def the lot. We drove no more than five miles and the car lost the brakes COMPLETELY! Thank god I was on a 25mph road or my whole family could have lost our lives that night! Ford said to have the vehicle towed in. It was. Originally told not to stress that it would be fixed at no cost to me. Later that day- I received another phone call that it would cost over 1800$ to fix all brakes rotors and calibers! At that moment I had my car towed out of ford to my trusted mechanic and after tires were taken off- THERE WERE NO-ZERO- brakes!! And it passed a brake inspection?!?!?! I have plenty of pictures to share with the world! Please don't take your car somewhere where you can't trust your mechanic! My family -thank god- could have been killed! Shame on the technician and whomever signed off on the vehicle being save to drive home! read more

Of course the sales Process is going to be amazing that's what you're there for. The rubber hits the road after the sale. I understand Covid however waiting a month for a rental car? And to have the repair not even done after they've had it a week? Good luck in placing a call for service in less than 15 minutes And this is not a one off I bought several cars from them and had issues with the service department on three out of three vehicles in the past six months. read more

Thank you to Randy Evans. I worked with Randy on the purchase of my mother's new (used) CR-V as a replacement for her trusty Accord, which was destroyed by another driver in an accident. Randy treated my mother and the rest of my family with courtesy and respect when they came in for the initial test drives, and showed them appropriate choices based on our needs. After their first visit, I reached out to Randy to secure the terms of the deal. We worked with the General Sales Manager to answer several questions that required additional research. Throughout our phone and text conversations, Randy demonstrated patience, professionalism, and answered my all of my questions honestly. We were able to find a financing solution that met my family's budget, and my mother was able to get the car she wanted. Car was cleaned, gassed, and paperwork was ready to sign upon arrival. Thanks for making this a positive experience for all of us. read more

Brought my car in for service and while they charged me $2,200 for an air conditioner compressor for a four year old car is high as it is, they then left the car unlocked and interior light on overnight. Paid bill, got in car, and it wouldn't start. Now they want to charge me for the battery. Absolutely insane and lack of accountability I've bought two cars here and won't be buying any more. Do yourself a favor and go elsewhere Update: they did the right thing and didn't charge for the battery. Never should have got to this point read more

I was in the market for a new SUV. I had great luck with my 2011 Escape but decided to test drive a few other makes to decide what was right for me. Since Causeway Ford offered a great selection, I met up with salesman, Sam Morrison. Both Hyundai and Nissan were offering test drive promos so I brought my paperwork to Sam and tried out a Tucson and Rogue. I was to receive a total of $90 in gift cards fir the 2 test drives. So I decided on a new 2019 Escape Titanium. When the numbers were crunched I was not happy with my trade in value or the monthly payment. When I let Sam know I would need to think about the deal, his sales manager Wallace came over and the two of them attempted to strong arm me into making a deal. I walked out and purchased a 2020 Rougue at Pine Belt. So where are my gift cards? No record of my test drives at Causeway. Apparently the paperwork was torn up when I walked out of the dealership. The promo comes from the manufacturer so why would a salesman do that. Just dishonest. I am very glad that I did not do business with these people and BTW I got a great deal with George at PineBelt. read more

Made an appointment a month in advance. When I arrived I was told I would have to leave my vehicle and that it wouldn't be checked until the next day. Also it could take up to a week to get parts (it was a simple key fob problem). I have Ford Extended Warranty insurance and asked for a loner car (included in my insurance). I was told I would have to reschedule and that it would be 60 days until a rental car was available. Piss poor way to run a business; customer service and satisfaction lacking. when I asked for a customer service rating form, I was told they didn't use them. called another dealership and made an appointment. They said it was a simple fix and would take care of the problem while I waited. o read more

Charging 800.00 over and above document fee, clerical fee, Dmv transfer fee because you want to buyout your lease is insane. This amount was never disclosed in the original lease contract. Never again Causeway!!!!!!! read more

Horrible service dept. Literally promise your car by a certain day, only to call right before closing to let you know they haven't even touched it. I guess the non-paid jobs like recalls and oil changes go to the back of the line, regardless if my appt was scheduled for 7:45am. This is the second time in a row, and will be my last working with Causeway for service or sales. Staff working there is poor at follow up and doesn't respond on a timely basis to texts or voicemail. read more

WORST DEALERSHIP EVER!!! Brought my 17Yr old daughter there to test drive a used vow Tiguan which was her dream car- fell in love with it, put a deposit down and scheduled to come back with husband for final purchase. In the meantime, dealer was "getting car ready" for my daughter - who was given a bold marker to write her name on the the "sold to" sign which was then placed on the vehicle's dashboard. The smile on my daughter's face knowing that after 5 LONG months of shopping for a car that THIS WAS HER CAR!! WELL......as my husband and daughter were driving to dealership just 2 days later after dealership serviced the vehicle and had it all detailed ~ I re a call from my daughter, who is now in tears, telling me: THEY SOLD MY CAR!!! I was shocked that this dealership DOES NOT HONOR their own deposit down policy!!!! NOTHING BUT A BUNCH OF TWO FACED LIARS- LOOKING TO THROW YOUR DEAL UNDER THE BUS FOR A BETTER ONE- NOT TRUSTWORTHY BY ANY MEANS- NEVER DEAL WITH ANY CAUSEWAY DEALERSHIPS AGAIN!!! So now my husband and I are back at it again looking for the right car for out daughter! read more

Bought my car there a few years ago. Until last summer I had worked in Ewing so it was a lot easier to get my car serviced out there and thank god it was. Causeway is absolutely terrible to deal with. Miserable people who don't even acknowledge you when you get there and you're left standing there like an ahole with no clue as to which of the 10 people at the desks there to go to. Unfortunately I don't work in Ewing anymore so I have not much a choice but to go to causeway for service sometimes but if at all possible I will always go somewhere else first. read more

Let me just start off by saying that I am overwhelmed with happiness after my experience at Causeway. My parents live down in LBI-I live up north by school. We have been searching for a reliable car at a good price for the last couple of months, as my old car was on its way out. Causeway is conveniently located by my parents house, so when my parents went to causeway to check inventory. There was a Ford Fusion they had seen on the lot-I had seen it online, and after seeing it in person I was in love. Greg was a TREMENDOUS help over the phone, as I could not get down there same day. He worked with us for pricing and ensuring that the monthly payment was comfortable for us. Before we had even arrived, Greg had several cars in mind that he had wanted to show us that he believed would be perfect for what we were looking for. Since this was my first car purchase, the staff made everything the experience someone would want to have-whether this be your first car or 10th. I can't express enough how happy both my family and I are with the experience we had and how courteous the staff was from Greg, to Chad, and Mike in financing. At the end of the night, there was an issue with my insurance company, and Chad and his manager (who's name escapes me right now, I'm sorry) sat with me after hours to make sure everything was straightened out, and that I could drive the car off the lot that night. I am beyond grateful for the customer experience I had at Causeway. Every single employee in that building was friendly, attentive, and patient. I found the car of my dreams, and I found a dealership that will be home to my family's Fords for the rest of our relationship with them. If you are looking to buy a car that Causeway sells, I would 110% recommend coming to Causeway for the absolute best experience. And I will say this too-part of buying a car is not only on the dealership's end and the associate you are dealing with. It is also about being a good customer. Patience and understanding is important on the customer's end too, especially in a process such as buying a car. As someone who also works in sales, I can say that attitude and demeanor have a huge impact on your experience with someone-no matter where you go. Thank you Greg, Chad, and everyone else at Causeway for giving my family the experience of a lifetime. read more

Causeway Ford - Pearled white exterior! Certified Fusion - Auto Parts & Supplies Near Me - Stafford Township, New Jersey

I am finally getting around to posting my experience at Causeway Ford, so here goes. I brought my 22 month old Ford F150 into Causeway Ford Service Dept, as there was a minor whistling sound. I figured potentially a part got loose, or a belt might've went, but nothing major in a 22 month old truck that I paid in the mid 40's for. To my surprise, I got a call from the service dept cashier informing me my engine is seized and it was going to be a $12,000 repair. A 2 year old car should not need a new engine. That is when I spoke to Chris Thorn manager of the service dept. He couldn't inform me where the oil was leaking from or how the engine could've possibly been seized, but informed me based on the technical service bulletin this is what his mechanic recommended. After explaining the circumstance to a family friend who owned an engine repair company, he advised me to get the car towed out of the dealership because the car's symptoms did not match a seized engine. Chris Thorn threatened that I'd be ineligible for Ford Service Assistance if my car left the lot, and seemed more concerned about connecting me to a Causeway Ford sales associate rather than helping me understand where the oil was coming from. So I took my chances and got the car towed. It took 5 minutes and a $10 plastic oil pan drain plug to be fixed, which was cracked due to being over tightened at my last oil change. How a professionally trained mechanic could tell someone they have a seized engine and blindly revert to a technical service bulletin (diagnostic guide for mechanics relating to known issues before recall) when there is $12,000 on the line for a customer is beyond me. Of course, once finding out it was only a plastic drain plug that needed to be swapped out, I called Chris Thorn back to inform him of the news. I was quickly told that is only a temporary fix and it is inevitable my engine will fully seize in the near future. I'm happy to report 26 months and 130,000 miles post cracked drain plug my car has not had any engine issues read more

Causeway Ford - 130,000 mi and over 2 years later.... still working perfectly fine - Auto Parts & Supplies Near Me - Stafford Township, New Jersey

See all

They quoted me one price for a used pick up.... Time to negotiate the price went up 5 grand. They insisted carfax report showed My car in an accident, I am the only owner and never in any kind of collision. Told me my trade in reeked of cigarettes so the value will be less....never smoked.... I just walked out, Bunch of shitty salesmen! read more

Contacted Causeway, Ford in reference to a Ford F4 50 and was told by Ella that there was one available and sent me an email stating that it was there and ready to be test driven and then called me and said that it was ready to be test driven so I headed down to Manahawkin and when I got there they said it was the owners vehicle and it wasn't there and it wasn't ready to be test driven. My personal opinion a bunch idiots in there with no clue with what's going on and all trying to make excuses for the other person. They refused to allow me to speak with Ella to clear things up steer clear of this dealership read more

Service Center customer service was fantastic. I had an issue with some bolts either coming loose or not being properly secured following an oil change at a different dealership. Causeway Ford fit me right in for service. Quick, friendly and professional. Highly recommend. read more

Terrible customer service I brought my car there three times for them to get it fixed and they still haven't Fixed it

I just bought a preowned Lincoln from Causeway Lincoln. I read the negative reviews and felt compelled to voice my own experience. I have purchased Fords new and used at Lakewood and Toms River before. Never any complaints except Lakewood trying to sell me wheel alignment 5 months after I purchased my 2015 MKC which I was charged a pre purchase inspection and repair of 499.00 on they also told me I needed an air cleaner and cabin filter!OK so tell me again what the 499.00 I paid was for? Read the fine print before buying used! I also bought a 2016 F350 there for well south of 50K! So I felt it was time to try a new dealership. At Causeway my salesman Julian Cimino was a true gentleman.I felt like he was a friend I brought with me to work over the dealer! I called him prior to picking up my car and asked him to go over it for me and make sure all was OK. When I got there I was greeted before I could make it to the door! All went smooth and I was able to get a fair trade on my 2015 and also a discount of the 2017 when up front it was stated it was rock bottom pricing.I also got to meet the owner of most of the dealerships on Rt.72 very friendly I guess the other guy must have said something to him to get under his skin? So its now Causeway for all my needs, and I will state if they disappoint me I will follow up here with a revised review! P.S. Rt 37 Downs did offer up my trade for 4K more than they gave me for it! That is a no no in my book. So Causeway gets 5 stars!!! AAAAA+++++ read more

Their service department is the worst, they did work on my vehicle and the work FAILED 3 months later.When I bring my vehicle back they refuse to work on it because they said my warranty co. wouldn't cover the cost of the same job twice,So rather than fix their mess up they just refuse to work on the vehicle, I would never bring another vehicle there read more

My fiancé and I just left Causeway Ford in Makahawkin. The whole experience was great aside from dealing with the business manager Dierdre Lipowski. As a young couple and first timers purchasing a commercial truck for our construction company, we wanted to make sure that we were making all of the right decisions. Before signing on the dotted line, I wanted to speak with our accountant. I stepped out of Dierdre's office to call our accountant, and she asked me a few questions that I didn't know the answer to. So I walked back into her office and I said "my accountant is on speaker she just has a couple questions." Dierdre's response was "oh I'm not talking to your accountant. I'm not doing this. I'm dealing with Anthony right now" and completely dismissed me and refused to talk to our accountant. That was her response to someone who was buying a $70,000 truck. She was so incredibly rude that my accountant (who heard the whole conversation) asked me where we were buying the truck and said "I'll know to never do business with them after that." I also tried to ask Dierdre about lowering the interest rate and she basically said there's nothing she can do, but she said she'd "make a note that we want it lowered" which as someone who has family in the car business, I know that's complete bullshit. I'm completely mortified by the way I was treated, and if we weren't in a situation where we needed the truck today, we would've walked out after that. Dierdre took what was supposed to be an enjoyable experience, and turned it into an absolute nightmare. I left the dealership in tears, and Anthony left pissed off and feeling taken advantage of in his brand new truck. After dealing with dierdre, it's safe to say that we will never do business with Causeway Ford again as long as she is employed there. On a high note, our salesperson Julian and the manager Sam were great. They were the only good part about our experience, but unfortunately the low of dealing with Dierdre was enough to say we won't be back. read more

Causway Ford of Manahawkin NJ sold me a car that had been white wash.Skip register the car at cCausway with plates and title.We went to reregister the car and NJ D.M.V.said this car is not register and the plates are no good.we had to reregister and the new title said reconstruction flood,taxie and police.And this car cant not be traded in do to reconstruction. We our Out Over 900.dollars.Thank you Skip MartinAnd Causwasy Ford Of Manahawkin read more

WTF with the fees! I just want to buy out my lease plus tax and MV fees. I don't need absurd dealership fees, ridiculous finance rates, gap insurance, free oil changes and car washes. I'm not buying a dealership, I'm buying a car.....that I already bought. Going to Larson Ford again in Lakewood. That's why we leased it there the first time. $11,000 price difference between Causeway and Larson. read more

I didn't want to drive to Boardwalk Acura to have my 2014 MDX routine maintenance performed (40 mile drive). I decided to call Causeway (3 mile drive) to see if they would be able to accommodate my request since they do have a Honda dealership(Honda/Acura=same, right?). I made the call on Wednesday and after 3 failed attempts due to disconnections from the automated systems, the 4th call I finally get through to a live person. I asked the receptionist if they could service my vehicle and she explained that she would transfer me to the service manager Don and he would better answer my question in case a special filter needed to be ordered. Don said that they service Acura's all the time and it was no problem at all and asked when I wanted to bring it in. I said Friday afternoon at 1:30pm, and he said that was available and took my name and number to secure the appointment time. I was happy that they were going to service my vehicle and that I had a great alternative the traveling to Boardwalk. Fast forward to my appointment day, today. I was going to be done earlier then anticipated from work and called to see if they could take me any earlier. The first receptionist sounded completely clueless, and I think that they should use my recorded call as a prime example of the customer service they need to work on. I apparently wasn't on the schedule at all. Well, ok I will chalk it up to a simple mistake although I was clearly annoyed and she transferred me to another service department within their dealerships to see if they could help. This woman seemed confused, I had to repeat my story, my name, my phone number, the fact that my vehicle was never there before, multiple times, and still there was no answer as to why there's no appointment or any information from my conversation with the service manager Don. Needless to say, no accommodations could be made for an an appointment today. To top it off, the phone was disconnected midway through the conversation and I never even received a call back! I'm sorry, but this is just unexceptable customer service for 2014. Called Boardwalk and had a completely different experience, received a live person right away who was knowledgable and professional. Got an appointment within the timeframe needed and I'm a happy customer. Time to step up your game Causeway. It's more then getting a "great" deal or providing customers free oil changes for the life of your vehicle. It's about creating a satisfying experience and doing everything in your power to avoid a negative one. Out of the 7 new cars I've purchased, only 1 was from this family of dealerships and after this experience, it's not looking like there will ever be another. read more

CAUSEWAY FORD IGNORES SAFETY RECALL Monday, December 30, 2019 I own a 2011 Ranger. Sometime in late August of 2019, I received a recall notice from Ford's corporate offices which advised me to call any dealership to make an appointment for a free repair, and that this was a dangerous or even deadly airbag issue. I live in Stafford Township, so I called Causeway Ford in Manahawkin and I spoke with Peggy on Aug. 24th who said she would order the parts and would call me when they were in to set up an appointment. Over the next 2 months I called the dealership every couple of weeks or so, to check on the parts and was repeatedly told they hadn't come in yet. On Nov. 15th I called again. I spoke with Kim who actually checked on the parts and said they were never ordered. Never ordered?? Kim said she would place the order herself and call me the following week to set up an appointment. Kim never called. Today, after 6 more weeks and several more calls to the dealership, I spoke with Dawn, who like Kim, actually checked and again I was told that the parts were never ordered. NEVER ORDERED!! Like Kim, Dawn assured me that she would personally place the order and then call me to set up an appointment. I decided I'd had enough and called the corporate offices of Ford where I finally received proper assistance. I spoke with Ashley who put me on hold while she searched for a different nearby dealership that had the parts in stock. When she came back on the line she connected me with Downs Ford in Toms River, and stayed on the line while I was able to make an appointment for this Thursday, January 2nd! It took me less than 15 minutes and in 3 days this issue will be rectified!! It's my guess that the management at Causeway Ford is deliberately avoiding doing these repairs because they're free, regardless of whether or not lives are in danger. Kudos to Downs Ford, where I'll be taking my business from now on, and thanks to Ashley who handled the situation very professionally. read more

Absolutely awful customer service. Got a call from Pay to call him back for an estimate. Called back a dozen times asking for other s to call us back no call back until late Friday with excuses. Told they needed to get a part. Brought the car in Thursday got it back Tuesday. This was not the first time but will be the last read more

Asked simple questions and the owner very rude and condescending ~ will never get my business!!

Stopped in recently without an Appointment and Kevin Meade helped me locate a great pre owned car. He definitely went above and beyond to make sure I got a great car at a good price! Thanks Kevin and Causeway! read more

Will never go back. First experience was for a recall from Ford for my F-150. When I brought the truck in, it was put on some calibration machine, and was told the wheel alignment was "out". Taking them at their word, I agreed to pay for the alignment. A month later, I brought the truck in for an oil change. Again the truck was put on the calibration machine, and again was told the wheels were out of alignment. I complained that I paid them just a month before to fix the alignment, and was told by one of the service people that "they would take care of it". After getting a call saying the oil change was done, I asked if the alignment was fixed. "Of course" was the answer. Picking up the truck, I asked them to please put it back on the alignment device...... and what a surprise, it failed again. Either they don't have a clue how to fix an alignment or they service people lie through their teeth. I had to wonder just how many people they scammed with this alignment scheme. A few months later, thinking it all might be just a few innocent mistakes, I called for yet another oil change. I specifically asked for an appointment for the truck to be done while I waited. Today when I arrived at the specified time, I was told my service personal that my appointment was NOT a "waiting" appointment, but that I could wait two hours for the oil change. More lies, more bull$shit. Planning on buying a new Ranger when they come out. Not like they care, but it definitely won't be from Causeway. read more

E-Mailed me an ad to come in and test drive any vehicle and receive a $50 Visa gift card. Test drove a truck, asked for my card and they e-mailed the card to me. $25 not $50. Called about it and received the run around. Went there in person and they told me they couldn't give me the $50 because they already e-mailed me the $25, which I didn't redeem yet. SCAM. Wasn't worth fighting for the other $25. Beware of this dealership! read more

Jennifer Maier was referred to me by a mutual friend. She gave me the time and patience I needed to make a decision that was going to be best for me financially and personally. Jennifer worked closely with Wallace in finance and was able to breakdown what my best options were and let me think about what I really wanted to do. I can't thank Jennifer enough for putting my needs first!! read more

Would not recommend this place to anyone! Crappy paint, crappy body work! No communication skills what so ever!!!! Would not go back, if it was free!!! Cannot set appointments, cannot order correct parts!!!!! Have no concept of a timeline! This place Sucks!!!! State Farm recommends them!!! Save your self the headache, don't go here! read more

I saw a new F-150 on their website that had my interest. It had the specific options and power that I was looking for. I called dealership (2x) to check on availability, I was assured that the truck was on site and would be "pulled up and waiting for me" upon arrival. Well after taking off work for the afternoon to drive up and look at the truck (and most likely purchase), they couldn't find that truck on their property. Come to find out it was still in Michigan. Was this miscommunication or classic 'get em in here and try to sell them something else' scenario. Doesn't matter, was not happy wasting an afternoon drive, 90 miles round trip, to look at a vehicle they did not have. read more

Gave a 1 because you can't give lower. Worst service I ever experienced. Got a recall for airbag with Ford truck. Called Causeway gave my information and was told it would be a few weeks to get the part. After received a call that the part was in I called to schedule an appointment. Took twenty minutes to make an appointment. Spoke to appointment person who needed all my information, then told me it would be a few weeks to get part. Reiterated that I was informed they already had part to which she said there was another recall and I needed to speak to the service writer. Waited on hold till Pat was available. He told me to schedule the appointment and sent me back in queue. Scheduled the appointment inquired as to how long the repair would take and was told 1 hour. Arrived for my appointment a little after 7:30 it was crowed with other clients checking in. No problem that can be expected. Finally get into the bay and I was told to go to Pat. He takes a call while I am approaching and I wait about 10 minutes for him. He takes my information and informs me it will be ready in the afternoon. I inform him that the women who made my appointment informed me it would only take 1 hour, I have no ride and was planning on waiting in the waiting area. He tells me they have over 50 appointments today. I tell him that nice and why I made an appointment for 7:30 this morning. After I have been in the waiting for 1 and 1/2 hours, someone else, I guess the manager approaches me and informs me they have not got to the car yet and it will be sometime because they are getting a lot of people coming in early for their appointments because of the bad weather. I ask why they would take appointments after me since I had a 7:30 appointment. When you are in the waiting area you can see the vehicles as they are waiting in queue to check out. I see my truck is 3rd in line to check out. The check out the other 2 vehicle and my truck is the only vehicle in the bay. Shortly after that they pulled anther car along side my truck and Pat checks that car out. Then they pulled another car alongside my truck and Pat checks that car out. Then they pull a truck behind my truck and Pat checks them out. Finally after 4 hours Pat checks me out. How stupid because the truck behind had to wait for me so they could leave. No management control over department, no communication between people and the appointment women running around trying to calm all the customer down who were complaining. First and last time for this dealership. read more

Best car-buying experience, no-pressure, willing to work with you on pricing and made the process so easy. I would highly recommend working with Wallace Moore and Chad Scanlon. My husband got his car from them a few years back and working with them was great, but we now live over an hour away. My lease was up this year in April, I figured president's day is a good time to shop. I originally was deciding between a few different car types so tried out some local dealerships, and felt SO pressured to make a purchase, I had the salespeople and managers coming over and guilt-tripping me after I repeatedly said I wasn't ready to make a decision. So back to Causeway Ford in Manahawkin, NONE of that there. We've bought 2 cars from them now and won't go anywhere else. This is how buying a car should feel. They give you all the facts, answer your questions, do whatever they can to make you happy, and at the end of the day, it's your choice. Chad and Wallace are the best - knowledgeable, friendly, and honest. Would recommend this dealership a million times over! read more

I bought an Altima last year. At the time I was on STD due to an auto accident. My old car was wrecked and I needed a new one. The service at Causeway was very good. Nice helpful agent. They kept me there even though I was pretty tired as they said they could give me a "crazy,crazy" deal. I was asked to name my price so I said take another $2000 off. The lady came back from "the manager" with a price at least 3K below sticker. By that point I was exhausted and it certainly seemed a great deal so I signed the piece of paper with the final price typed on it at the bottom of previous prices. So after another 2 hours of doing paperwork and having service plans and so forth pitched, I drove away in my new car. Due to priorities related to my recovery I did not review the documents for some time. When I finally did I found that the paper I ahd signed, or a copy there of, was not includued. From what I could figure from the bill of sale I had actually paid STICKER price, not the discount price the saleswoman and manager had spent 45 minutes coming up with to get me to buy right then and there. So as near as I can figure it seemed I paid at least 3K more than the price I signed for. I have contacted the dealership and have had no reply of any substance. Now I'd like to think this is a misunderstanding, as the people I dealt with seemed very nice and above board. But I have asked for a copy of the document I signed with the discount price- I know it was stupid not to get it at the time, but as I said I was tired and recuperating from a car crash and kinda just wanted to get out of there: not the best condition to be in when making such a purchase. So my conclusion is that there was a miscommunication in the agreement and write up process. Either that or they just went ahead and charged me full price after a charade of bargaining, figuring I wouldn't scrutinize the paperwork immediately based on my depleted condition. I think it was the former and I would be glad to report that- because aside from this quandry I found the experience at the Caseway deakership to be outstanding, and I have bought several new cars and always it because the salespeople seemed shady and were always trying to snow you; indeed the whole process of back and forth with prices would have caused me to leave but at the time I had no car and felt OK with it. I will gladly rate Causway a 5 if and when the issue in question is resolved. read more