Bear with me, because this is going to be quite a review…read more I had been going to Probilt for a few years, and had gotten good work done. I was happy I had found a decent auto repair shop. Then...it all came crashing down. I went in for a routine oil change over a year ago, and when I picked it up, they charged me and I paid and I figured that was that. The mechanic, (whom I'd not seen there before,) brought it out and asked me "Did they talk to you about the timing belt?" "No." I said. He then proceeded to tell me how the timing belt had "slipped a tooth already", and that it "can lead to engine damage." I said I'd look into it but he said it would be okay to drive. When I got in my car and started driving (it's a 5-speed 2012 Ford Fiesta,) I IMMEDIATELY heard grinding and there was little to no acceleration. Remember: it was FINE when I took it in, and I had just driven a long distance trip with no problems. I brought it in for a routine oil change. I stopped off and called them back and took it back in. The woman at the front desk remembered that she hadn't remembered to tell me about a potential issue. I dropped it off again and they continued to look at it. They called back a few DAYS later and told me that it had slipped and they don't fix that. I was livid. They said they weren't covering anything financially and that it was something they couldn't help with. These are people I had gotten used to seeing and had been on friendly terms with for at least a couple years. I went to get it towed back to my home. When I got there and spoke with the tow truck guy, he said he had been towing a lot from Probilt lately and they had apparently been under new ownership. That made perfect sense. The people on the phones seemed completely different than they had been and the new mechanic seemed more than subpar. It felt as if they were just churning through cars and didn't care about anything but the payments anymore. I will NEVER go back there, and I warn anyone else against this place. Hopefully, it shuts down soon, if it hasn't already. I notice most of the good reviews are from years and years ago.

Saved my butt in a tight spot. Took care of my blown head gasket and crankshaft gasket quickly and…read morefor a great price. Will return if I ever need anything else.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Highly HIGHLY recommend Barnes Auto. They are so kind and even went out of their way to give me a…read moreride home when I brought my car in. Never once did I feel pressured to do more than necessary on my car. They called & texted to keep me updated. After my experience with Barnes, I can't imagine taking my car anywhere else in Louisville. I will definitely be back!

I've been a customer of Barnes Auto for 30 years, and I can confidently say they've earned my full…read moretrust. I rely on them for oil changes, regular maintenance, and more. Barnes Auto handles all of your automotive needs--tires, batteries, repairs, and general upkeep--with professionalism and care. This family-owned business is a pleasure to work with. They're knowledgeable, kind, and above all, trustworthy. I highly recommend Barnes Auto to anyone looking for reliable and honest automotive service.

Was on a road trip when the check engine light came on. These guys got me in and out so fast so…read morethat the rest of our trip wasn't compromised. Very friendly and fast!

Amazing place to get work done. Jiffy lube in Jeffersonville said I needed back brakes calipers and…read morerotors. I hadn't been to ace in a while I decided to take it there. Turns out I didn't need them. I'll definitely be back. Most places would have just did the job without a word.

I have been taking my cars to Smith for years. I can't say enough good things about Mark and his…read morestaff. They're honest, affordable, thorough, honorable, and most importantly kind.

If you own an import car you must take it to Smith Imported Car Service for repair or upkeep. We…read morehave a 2015 Audi Q7 and took it to a repair shop closer to home. We had AC issues with water in the floorboards. We were initially told it would be a quick repair and they would only need it a day or so. They called and told use it was a seal and that it would cost between $500-750 to repair. Three days later they still haven't repaired the car and now say there might be other issues with the AC. I told them to put it back together and do not repair it and we wanted the car back. They were angry but I felt something was not right about the entire thing. We searched for months afterwards and came across Smith's Imported Car Service. Arranged a day to drop it off. Four hours after dropping it off they call and tell us it's ready and it will be $80 which included them replacing the battery in the key fob! Don't get ripped of or treated badly.....simply go to Smith's Imported Car Service and save yourself time and money!!!!!! We will be back there for all our service needs!

Kavanaugh Complete Car Care Review While driving across the…read morecountry, my car developed broken stabilizer bars, and I needed help fast. After checking reviews, I found Kavanaugh Complete Car Care, and I'm so glad I did! From the first call, Karen was incredibly kind and helpful -- she quickly sent a repair quote, scheduled our service, and even arranged for a rental car to pick us up directly from the shop. The pricing was fair, the work was done efficiently, and the customer service was exceptional. It's rare to find a shop that treats travelers with such honesty and care. I highly recommend Kavanaugh Complete Car Care to anyone needing reliable auto repair and genuine customer service!

These people charged over FIVE-HUNDRED DOLLARS to install a lousy gear selector cable on my truck,…read more. . and that was PRE-covid price increases! And then, as an added insult to injury, my truck wouldn't turn over in their parking lot after I paid them. I walked back in to tell them about it, so they sent someone out to check it out. The guy made an adjustment and got the truck to turn over in park, so I left, . . . only to later discover, the transmission selector then wouldn't go in low gear. He pushed the adjustment too far in the other direction. Terrible work! I'm not going back Kavanaugh's and give them any reasons to rip me off again. I can live without low gear. This work should have cost about $200. Today, I got my truck back from Shuffitt's Auto Repair down on Preston Hwy. It needed a new starter solenoid. They installed both the new solenoid AND a new starter for about $380, ( said they come together). Good work at a fair price. Kavanaugh's is history with me .

I don't usually leave negative reviews, but I feel obligated to share my experience…read more I brought my 2018 Hyundai Elantra in for repairs and was given a quote of $1,394, which I approved. When I picked up the vehicle, my total came to $1,806.92 -- about $500 more than the original quote. I was never contacted to approve any additional repairs or charges. After reviewing the invoice, I noticed I was charged for a part that was never installed. It took five days of contacting the owner to get $135 refunded for that item. I also noticed I was billed $300 for a part that costs around $145 at Advance Auto Parts. When I asked for clarification about the additional $500 beyond the original quote, I was told to speak with the shop manager. The manager is the one who authorized the charges in question, and I never received a clear explanation. The repair involved a timing chain and camshaft gear -- a common issue on this vehicle. While the car is now running properly, the lack of communication, additional unapproved charges, and billing for a part that wasn't installed made this a frustrating experience. I don't mind paying for quality work. I do mind being charged more than agreed without authorization and having to chase down a refund for something that shouldn't have happened in the first place.

Friendly atmosphere Locally owned and operated…read more Quality automotive and body work I felt like family

Called to ask about tire service and they were able to fit me in quickly to get me back on the…read moreroad. Knowledgeable and really helpful.

This place does an amazing job. The quality of work completed is excellent. They are very…read moreknowledgeable about the work they do & they'll let you know if what you're needing is beyond their abilities. They aren't overpriced! whatever service you request, they do their best to get it done & they complete it in a timely manner. They also communicate very well. They will always have a customer in me. 10/10 worth the drive for great service.