My 2004 Suzuki Marauder VZ1600 stalled when I put it in 1st gear. I researched possible causes,…read morewhich included a bad side stand switch or bad hydraulic clutch safety switch. I cut the leads to the side stand switch and loope the ends together, but that didn't work. So, I called the Suzuki dealership in Middletown to make an appointment but the advisor said they didn't work on older bikes, just the newer ones. I was very disappointed to hear that! The advisor offered me a short list of possible shops in the area who would work on my bike. Of the four that I contacted via an online request for service, only Magnum Motorcycle Parts and Salvage responded, leaving me a message to "call the shop." I did and spoke with Leonard, the advisor/co-manager, who offered possible solutions to my issue, i.e., bad side stand switch, bad clutch safety switch, or stuck clutch plates! I took my bike to the shop on Friday morning in a rented U-Haul motorcycle trailer. The shop owner, Daniel, helped me unload the bike off the trailer. Daniel and Leonard were exceptionally helpful and said they'd get to it as soon as they could. The next day, Saturday, I got a call from Leonard and he advised me the bike was fixed. I couldn't believe it. I was expecting a long wait - weeks or longer. Leonard told me the clutch plates had stuck together (the oil acted like a glue) because the bike had sat in my garage over the Winter and most of Spring without being ridden. The service technician was able to separate the clutch plates, and he also welded the side stand wires back together. When I picked up my bike, I was thrilled when I started it and put it in gear and road it 20+ miles to my home. Daniel and Leonard were outstanding and very informative as to possible solutions. Excellent customer service and the tech did a great job identifying the actual problem with the clutch plates and then fixing my mistake, i.e., repairing the cut wires on my side stand switch. I would most highly recommend the Magnum Motorcycles for repairs. Their repair pricing was very reasonable, and they got to my bike quickly. The bike was fixed within a day after dropping it off. Now that's great customer service! Thank you Daniel and Leonard! You guys are awesome! Terry Prospect, KY

I highly recommend you not using these people they have destroyed my bike brought it in there for…read morethe carbs to be synced it was running when I brought it in and now I paid 270 $for a bike that is not running that the engine oil was full of gas the choke lever is broke now and my paint on my gas tank is all messed up and now for some reason there is no antifreeze in my bike it's full of water I have videos and pictures of the same day I brought the bike to them before they got it they are crooks that want to mess stuff up on your bike to make more money on the job someone needs to go and investigate this place because this cannot be a certified bike mechanic shop​​​​​​​​

This entire crew is top notch. The nicest people you'll ever meet. The owners are so down to Earth…read more I take my bikes here to be serviced. Great place. They've got sweet gear too.

Perfect to purchase a Polaris Slingshot. Go see Jason. Enjoy the ride and join Kentuckiana…read moreSlingshot Posse on Facebook.

First off, this location is far better than the one in Clarksville, Indiana. The staff in…read moreClarksville came across as rude and uninterested in helping me. Here, my experience was completely different. When I bought my bike, the salesman (Matt) was extremely kind and helpful. Later, I had an issue with the bike, and he told me to bring it straight to service--no appointment needed. I showed them the problem, and they fixed it right away. If you're considering the Clarksville location, I strongly recommend coming here instead.

Just paid for a oil change on a 2022 Can-Am Spyder that cost me almost 450$! Was not impressed with…read morethe price at all, I was really shocked!

Overall, I had a very pleasant experience at the Harley-Davidson store in Louisville, KY. The staff…read morewas friendly and helpful from the moment I walked in. One representative was especially patient and kind as I FaceTimed with my son so he could choose the shirt he wanted -- she didn't rush me at all and made the experience smooth and enjoyable. She also took the time to show me the children's section, where they had the cutest little jackets! I picked up a few great items (as listed on my receipt below), and was impressed with their small but thoughtful selection for kids -- something you don't always see in every Harley store. They accept tap-to-pay, which was convenient, and the parking lot is wheelchair accessible, which is a big plus. The only downside came during checkout. When the representative asked if I had a Harley-Davidson account for points, I explained that I was just passing through and didn't. She told me that points could only be earned at that specific store -- which I later learned is not true. Harley-Davidson reward points should apply across locations. So unfortunately, I won't be getting credit for my purchase. Whether it was a misunderstanding or a lack of training, it was a disappointing end to an otherwise great visit. Still, the store had a welcoming vibe, and the staff was kind and attentive. Just be sure to ask about your rewards account if you're hoping to earn points on your purchase!

This review is for the Basic Riding Course offered at Bluegrass Harley Davidson, March 2025…read more Although I do not have firsthand experience of taking this particular class here at the Bluegrass Harley Davison, I did help my SO enroll, gain access to the online portion, and sat through majority of the day-1 classroom portion, observe the day-2 classroom activity, day-2 riding range, and day-3 riding range. On day 1, students are required to have their completion certificate for the online portion, a long sleeve shirt or jacket, long pants or jeans without rips, over the ankle footwear, full fingered gloves, eyewear, and a D.O.T. approved motorcycle helmet (the brochure does specify that the helmet must be full face or 3/4, and indicates that no half helmets are permitted, however, this specific note regarding the half helmet is not included in the email sent to students). There were a few loaner helmets available for those whose helmets were not D.O.T. or training compliant. Both the classroom and range are done at the Bluegrass Harley Davidson facility. The classroom is located on the second floor above the showroom and the riding range is the parking lot to the left as you are looking at the building. During day 1, students are given a tour of the Bluegrass Harley Davidson facility and shown a bike similar to what they will use during the range days. The instructors, Randy & Ed, were friendly once we met them in person. My only qualm is in all the pre-class emails, they stated that if there are any questions prior to the class starting, you could use the email address provided. We did send an email 2 or 3 days prior to the class starting, but no one ever responded. The classes are set up for 12 riders at a time, which is great and gives the students enough interactive time with the instructors. The class uses Jump Start 500 for training bikes [similar to the one pictured, except this shows a 750]. For taller or heavier students, this bike may be a bit small, but they should be able to manage for two days of training. The range day is two full days that goes over a series of riding exercises. First, one instructor is on the bike dempmstrating to the students what needs to be done. The other instructor verbally explains it, and then the students will do the activities themselves. Although there are no designated lunch periods, students are able to stop and eat or use their breaks to eat if they bring food. Water and granola bars were provided. I think the class is worth the $150 value. The online course portion's fee is waived and throughout the training, students get water and granola bars, as stated above. At the end of training, students receive a completion certificate, their MSF safety foundation card, a written test waiver for Kentucky license holders - good for 1 year from the class date, and a Harley Davidson t-shirt. I would highly recommend this training to others.

need a negative stars option on here apparently!! i do not…read moreknow, who kept being so rude with me on the phone, that even though the whole time i was trying to speak, i was being polite and professional, and even when i was absolutely flabbergasted by how many times i was told "i don't know", when i asked very simple standard questions such as: phone number for the location that i will actually be testing at, and their full address!! besides the date and that information about where i would actually be testing at, that's all i wanted to know... that is very basic, and the info that any and everyone would need to go to this class, and would be stunned if someone took their money for a class, but then couldnt tell you when and where to go, for said class!!!!!!! i was absolutely stunned when those basic things couldn't be answered, but i was still not rude. whoever i was just on the phone with however, was extremely rude and totally unprofessional to me. he only repeatedly told me that i was being rude, still didn't answer my basic questions, and then hung up on me. i called back, they finally answered, only to hang up on me again, and will not answer back. i googled the number where they said i would be testing at, since he had said l, reluctantly, ky driving school, but said he didn't know the phone #, or full address. i googled a phone # for there, & a lady looked for my info by my name, and says she doesn't see anything!! all i have is a receipt saying that i just paid your company $156, non refund fundable no matter what!!, for a driver's course to get my motorcycle license, which i need a s a p. i am even more stunned now. not just at the rudeness and lack of information with whoever it is that is answering your phones today, but the fact that i got on the government website for motorcycle license info., follow all the prompts, and this is what i have been put through today!!!! i need to know the exact day in september that i am supposed to go to the following location for the course. and i also need to know immediately why they do not have me in their system, enrolled in this class, if anyone took my money, i should be able to know, that i have my spot reserved in a class, and be able to get the information i need to know where to go. and when to go to get it without being hung up on repeatedly. and then the person being rude to me, refusing to answer again!! this is absolutely insane!! i hope i get a response with all of the info i need extremely soon, so that my spot is we reserved and i don't have to contact an attorney to do that, and get the info of where to be and when. thanks, dana allen (whoever the jerk is that you have answering the phone today, the only info he knew to tell me about where & when to go for the course (as i hadnt written the actual date down, all i know is a day in september at 7 a.m. as i told him, usually when you pay for something online, the very final page, shows exactly what you paid for...if a class, exactly what class, date and time of class, location of class, and some type of contact info for that location. i am not an idiot or someone who's never taken any classes for anything. i have a lot of college under my belt, and do have a ccdw as well. i just need confirmation that my spot is reserved, and the actual day in september that i'm supposed to be at this 7 a.m. class, & where, immediately, please. dana * only info that jerk gave: * ky. driving school poplar level rd.) * also, this school says that i should have scheduled with them directly, and does not have any of my info down. if this did not pay for my course, this purchase will be refunded to me, cuz thats the only thing i want and need rt now, and was only following the links on the ky govt website, for info on how to get this license. *

After signing up for the BRC and reviving a confirmation email they canceled my reservation. To…read morefind out my reservation was canceled, I called them at least 5 times and emailed multiple times with no response. I had to physically go into the store to ask in person. Once they told me they offered nothing for the inconvenience.

I purchased a Road King just over a month ago. It is a 2011 model. I returned it for dangerous…read morefront brakes just over a week from purchase date. Their tech said the front brakes were fine. I measured the swelling on the front rotors. the bike vibrates dangerously during hard braking. One side was horrible. No response from the dealer when I called and left a message. Beware of a store that sells dangerous bikes and turns a blind eye when you try to get it corrected. I have been to many dealers for bikes and this is beyond the worst. -REX A.

Make sure you're returning before 30 days or your stuck with it. Tags on, passed the date, they…read morecould EVEN SEE on their screen that he BOUGHT IT HERE AND THE DATE. This is a summer shirt and is STILL ON A DISPLAY. Its not discounted even. She told me she was gonna "put this back in the bag and give it to you. Past 30 days. I just wanted store credit, exchange, whatever. I guess even THEY don't want their crap. Harley Davidson is practically in the toilet as it is, and I said so. Along with the piss poor customer service. I've been trying to sell a Harley for friends and it's ridiculous how little it's worth is compared to a couple years ago. My BF was WITH me, so I did not go to the big boy desk. I wouldn't do that to him here. I don't even particularly care about the damn t shirt anymore. Past 30 The general attitude of the employees was just stinko bad. ALSO- I've been trying to help friends sell a HD Road Glide. We can hardly GIVE THE DAMN THING AWAY. HARLEY HAS SHIT THE BED with its existing customers. We saw more than a few CLOSED on our road trip this year. Not a big wonder WHY.

I don't usually leave negative reviews, but I feel obligated to share my experience…read more I brought my 2018 Hyundai Elantra in for repairs and was given a quote of $1,394, which I approved. When I picked up the vehicle, my total came to $1,806.92 -- about $500 more than the original quote. I was never contacted to approve any additional repairs or charges. After reviewing the invoice, I noticed I was charged for a part that was never installed. It took five days of contacting the owner to get $135 refunded for that item. I also noticed I was billed $300 for a part that costs around $145 at Advance Auto Parts. When I asked for clarification about the additional $500 beyond the original quote, I was told to speak with the shop manager. The manager is the one who authorized the charges in question, and I never received a clear explanation. The repair involved a timing chain and camshaft gear -- a common issue on this vehicle. While the car is now running properly, the lack of communication, additional unapproved charges, and billing for a part that wasn't installed made this a frustrating experience. I don't mind paying for quality work. I do mind being charged more than agreed without authorization and having to chase down a refund for something that shouldn't have happened in the first place.

Friendly atmosphere Locally owned and operated…read more Quality automotive and body work I felt like family

Very communicative. Open, friendly. Works with different car warranty companies and knew how to…read morehandle this for us. Quick turn around on repair work. Sent us an electronic link to view the diagnostic tests, with photos and recommendations along with prices of each recommended repair that we could pick from. I really appreciated the transparency.

I came here to get some work done on my 2004 Ford Ranger they did an amazing job, and even saved me…read moremoney on the parts. Mechanics and main man are all very friendly and good people. Highly recommend, I'll be coming back to them for any work I need.