I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

I had a last minute service where I needed to get my side mirror replaced. The owner told me to…read morecome in and replaced it without a problem. Very fast and professional service. I would definitely recommend.

Great service! Quality work! Gary spent a lot of time trying to find replacement doors for our 2016…read morecar.

I took my 72 Riviera in for a scratch repair and I got it back with more damage than went in. They…read moreoversprayed the lower right rear rocker and didn't say a damn thing to me. Now everyone I know with classic cars will hear about your company and I will keep reminding them to stay away until someone from this establishment speaks to me. The damage is so visible there is no way they could not have not seen it.

2nd time I've used them trucks looks great very well recommend thanks again last reapir was smooth…read morealso

They have had my vehicle for a week now, during which time I have had no communication and no…read moreupdates. I can't even get a live person on the phone. At this point I'm ready to have my car taken somewhere else for repair but I can't even get someone on the phone to figure out how I can get my car back to take it to another shop. Terrible customer service

Took my Mitsubishi Outlander to Bragg's to get a splash shield fixed and honestly wasn't expecting…read moremuch, but these guys surprised me. Fair price, no BS, and everyone I dealt with was polite and professional. Hard to find a shop like this anymore. Will definitely be back for their great service. Shout out to Randall who is the consummate professional.

this place will rip you off. Randall won't give you an honest opinion. He said he was an honest man…read morebut told me my car only worth 5000 after the repair, and told me it will cost me 5000 labor costs only and a total 8k - 12k to fix my problems. 12k to fix something worth for 5000? And ask me to need to pay him 800 for doing the exact estimation. 800 only for the estimation. Also will take another 4 weeks to fix the car. I ended up fixed it for 4500 somewhere else.

Great Service, repaired my vehicle 2 weeks sooner than the projected date. Steve was a great help!read more

I had a smudge on my new car, an EQ S450, this location, is in business not only to make money but…read morealso there for my community. Sorry I didn't get his name but he came out, took time first free and fixed my problem, which would have cost other places. Everyone, if you have a problem let them help you. Thank you Marco!

Rick & Jeremy gets 5 plus stars from me. The guys were very inviting and professional to my…read moredaughter and I. They accommodated us and kept us updated throughout the entire process. My daughter's car looks like new. I HIGHLY RECOMMEND THIS COMPANY!!

This shop does great work at a very reasonable price. Highly recommend them for your car body…read morerepair. My 10 year old car looks brand new again.

Jim and Brad are friendly, professional and honest. They…read morereally know how to treat the customer right. Their work on cars is excellent. I highly recommend them for your car repair needs.

Friendly and honest. They do amazing work in a timely manner. Very excellent business!!read more

I will not recommend this business and if I ever need repairs again, I absolutely will not…read morepatronize them. I dropped off my car on 9/2 and was told that it would be ready for pick up on 9/15, so I expected a call the day before giving me a pick up time. No one called. So, I called on the afternoon of 9/14. I'm told that my car would be ready on 9/17. Again, I expected a call to update me. Nothing. So, I called the morning of 9/17. I'm told, that my car will be ready on 9/20, five days after the original stated pick up time. I tell the manager, Mike, that I found it bizarre that no one could make a call to me regarding pick up time or the delays. He laughed, then says "staff had been on vacation last week". I failed to see any humor in poor customer service and vacationing staff is an absurd reason for lack of communication towards individuals that decide to patronize your business. To add to this foolishness, they left a white residue ALL OVER the interior of my car. See attached images. On the steering wheel controls, on the console cover which has ridges (very hard to clean), on the speakers attached to the driver side door, on the door handle, on my infotainment system. It's everywhere and completely unacceptable. The interior of my car was extremely clean upon drop off and that is how it should have been returned. I see no point in bringing this poor care and service to their attention, as they are well aware of the residue that was left, because they have eyes. Just as no one cared to update me on the pick up or delays, I doubt that they would care about the residue that they left inside of my car. I erred in going with the recommendation of my insurance company; my first mind told me to go where I received excellent care and customer service at Service King - South Holland. That will not happen again should I ever need repair work. UPDATE: Additional photos added showing the white substance on ALL speakers. This is unacceptable and egregious that a business would return a customer's car soiled by their own doing.

No rating. Had car towed to them. The estimate was around $6.000. I did not have collision…read morecoverage so told them I would pay for the repairs. Was told that their policy was not to repair any vehicles that are close to being totaled. So I had to purchase a used car for twice the repair amount!!! To me that is not good business to turn down someone paying cash. I would not recommend this place at all!!!