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    Cedar & Stone Mercantile

    5.0 (4 reviews)
    Open 10:00 am - 6:00 pm

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    Al's Garden & Home

    Al's Garden & Home

    3.6(110 reviews)
    2.9 mi
    $$

    I'm a little late in posting this but it's still important to me. On a visit to Al's in Sherwood…read morethe staff was buzzing. Moving things around and doing daily duties. It was the first time that no one asked if we needed help or if we were looking for something. At one point we did need help but the busy workers just walked on by. I was purchasing several delphiniums and one was falling over. I was trying to find out if someone could find a stick or something to hold it up. The answer was no at least three times. We went to the register and paid and asked one more time. Still no. I then out of frustration walked back to the house plant department and found Julie working. She kindly left what she was doing to find a stick. By then Mike from trees and shrubs was helping too. They supported my beautiful plant and securely tied it. I said to them "thank goodness, I finally got the excellent AL's customer service I've come to expect". They told me they were the longest standing employees there. Thank you to both of you for taking a very frustrating situation and turning it around. I hope the family knows how lucky they are to have you.

    I bought a bush early in the summer (June). We planted it with fresh potting soil, loosened the…read moreroot ball, and watered it well. (We had to cut off the original pot, as it was VERY root-bound.) When it began to die, I used the "contact us" form on Al's website to send photos and ask for advice. They never answered me. After 4 days, I phoned Al's, and the guy I spoke to was dismissive and obviously knew nothing. All he could say was "Well, we have had some hot days...." And then he told me if I dig it up and return it (in the pot it came in) I could get a refund or exchange BUT ONLY IF IT'S BEEN LESS THAN TWO WEEKS. Because of their delay, it was more than 2 weeks by then. Customer service does not exist there. Not going back.

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    Cedar & Stone Mercantile - homedecor - Updated September 2026

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