Bring a lunch because you'll be waiting a looooong time. I tried using the online chat with Emily,…read morebut the response time was terrible. I got an email confirming a 4 PM appointment, and Emily, the same person from the phone and chat, told me to bring Manny a GSD in. At 4 PM, they took us to a room where we spoke to a tech, who said someone would be with us shortly. She came back to look at him and asked if we wanted an X-ray for $175 (still no vet yet) or a physical from the doctor. We chose the physical, and she said the doctor would be in soon. By 5:21, she returned to apologize, saying there's only one doctor for 10 rooms. Can you say greed? We turned around and left. The waiting room still had 10 people trying to get into one of those rooms. I don't care how many doctors or rooms you have; that's your problem. If they told me to be there at 1 AM, I'd be on time. I'd heard good things in the past, which is why I chose this place, but now that they're in the big new building, their service is going downhill. Word will get around, just like in other reviews I've seen. Terrible service!

Brought my kitten in for a severe dog bite to the face at about 830 at night, they check him in and…read morekeep him overnight to monitor and stabilize. The dr wasnt sure how to proceed since his nasal bone was snapped off and looked like nasal tissue could be damaged so he'd probably need some kind of surgery. They give me a quote on how much itll be for overnight with 200 deposit and the rest is due tomorrow. A technician tells me theyll call around 8-9 for an update. Next morning comes and no call, I call at 950 for an update. Kitten is ok, eating and drinking and I will get a call later about the next step for his face. At 1120 im in town, swing by to pay for the overnight charge they said would be due today. Theres some confusion, i dont have to pay yet and shes quoting me a higher amount than they said the highest total would be last night. I talk to a technician and she shows me my kitten. They had gone ahead and removed the broken bone and she said the dr had just got in and would call me about what to do next. And I leave. I call again at 3 because no word from anyone. The receptionist says the dr just got in and she'll call me later. My boyfriend then calls them for answers. And about 30 minutes after he called them, they tell me to come pick up the kitten. I get up there, they charge me what they said they would last night, a technician visits me about the meds they gave him and explains they had tacked down part his nose skin and to bring him in for an update visit. After that long of having him, they send him home like this. I showed my mom and she told me he should be taken to the vet. Yes he should, just not this one.

These people truly love caring for our 4-legged family members. I picked up a 2 week old kitten…read morefor a cat rescue group. They examined him right away and gave me great advice. They had other patients in worse condition and the compassion the vets and techs showed the families was truly inspiring. This level of sensitivity and dedication is not learned in college or vet school, it comes from the heart. Thank you. Faith in humanity restored.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

Last night I noticed my cat was breathing heavily and was clearly in pain and distress. I rushed…read moreher to blue pearl because it's close by my house and I knew that whatever was going on with my Stella was serious. They quickly jumped into action and called me to let me know that she had a pretty gnarly infection in her spay incision. They quoted me $2000 for a hospital stay and full diagnosis but when I told them I couldn't afford to pay that much they didn't turn us away. Instead they worked with a budget I gave them and rushed into action to make my cat feel better and save her life. I cannot say thank you enough to the compassionate caring staff that helped calm my nerves throughout the process. The nurse that called with the discharge information even thanked me for adopting her from the shelter and told me how sweet my Stella was. THANK YOU TO THE STAFF THAT SAVED MY GIRL! I am forever thankful

Ive had many pets & had to have many humanely euthanized. When it was time for my last one to pass,…read morei went here on a Sunday to keep her from suffering any longer. The experience was the worst i have ever had. They were rude from the receptionist to the tech to the doctor. They did not listen to my wishes, treated us very harshly, caused my dog extreme anxiety, and wouldn't let me have her wgen it was over until they put her in a box. I wanted to hold her until sure she was completely gone.

Staff reception. Communication…read more Willingness to answer questions. Attention to my pet.

They wouldn't even let me see or talk to the vet. I don't even know if a vet saw my dog. But they…read morerefused To give her a x ray without Fentanyl. After that experience. I'm convinced a vet didn't even see her, what vet refuses to meet or talk to the owner of the pet or has the tech threaten to make you wait 3 hours to talk to the vet. my dog has been vomiting since we left. Will be taking her to our vet in the morning and reporting this business. Don't go here

very professional in my dogs last moments, it was about 10pm and everything was super smoothread more

If I could give them a nega score I would. I took my dog in on New Year's Eve this place not only…read morekilled my dog they stole money. I was quoted a price for treatment a two days of recovery. my dog laid on a table for hours supposedly waiting on a qualified vet that I never seen. They never did the procedure a charges my card as if they did. it waa the same price I was quoted for the surgery that never happened a vet never showed up. this place really needs to be shit down. Thesw unqualified people decided instead of telling me there was no one qualified the euthanized my dog and tried to pretend as if she died on the operating table. She was never prepped for surgery. There was no shaving over her tummy no cut, no stitches. She was never ever going to even have a surgery they decided.was money and that's what they did My dog took my money. These people are murderers. I had that dog for seven years. She was deaf. She was my baby my best friend. She died December 31, 2023. My life has not been the same I ever see this girl. I've done this to my dog in the streets well we can all just draw our own opinion I I hope and pray that no one ever takes their animal that's in need of help to this place because they can't do no more than I could've done at home. There are a bunch of students that don't have they don't have a clue nor a heart they need to be shut down and if it's the last thing I do, I will make sure of that for my dog Dee if anyone has any issues similar or have lost an animal to this place To this place negligent, behavior or inadequate staff or any other type of that might help me get this place shut down contact me at deez79801@icloud.com or deez79801@yahoo.com or deez79801@gmail.com

Hello Rachel Miller / Jen Makris,…read more Sorry that it has taken me so long to write this '5 Star' review for both Ashley & Anthony - the two A Teammates. I want to give tham a huge 5-Star 'Thank You' for their Outstanding care, professionalism, and compassion. From the moment we arrived, they made my son, wife, and me feel welcomed, comfortable, and cared for. They were patient, attentive, knowledgeable, and took the time to answer questions while showing genuine kind throughout the visit. There positive attitude and dedication truly made a stressful situation much easier. Thank you again 'Ashley & Anthony' for the exceptional service and care - you both are greatly Appreciated. Sincerely Yours, Fredric / Jennifer / Taelor Osborne....

I'm grateful to this clinic; they took care of my sweet girl, and she's back to being herself. I…read morecame home a bit later than usual, and she wasn't herself. Her leg was sore, and I could tell she was in pain. Because her vet doesn't have an after-hours clinic, I started to call emergency vets in my area. The ones in my area are money-driven and were unable to give me estimates on the potential costs. I called VEG and told them about my girl, and money wasn't a priority; my little girl was. She was given medication to help with the pain, and a day or two later, she was back to herself. I'm grateful to VEG. If an ER vet is needed in the future, they will be my choice.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Super expensive. I took my 8 pound terrier for stomach issues. They used a gauge that was too big…read moreto give her fluids, and she was screaming in pain. I heard them discussing it was too big. When I asked them about it, they lied and said the gauge was fine, they just hit a nerve. I will never go back!

Doc Holt took care of our 15 year old pup's end of life. He was gentle, understanding, and helped…read moreour pup out of her pain. He was extremely helpful and responsive. I would definitely recommend him. Thank you Dr. Holt for your compassion and kindness during a very difficult time.

From the owner: Your Hometown Mobile Veterinary Services - Large Animal We Come To You!…read more Trinity Mobile Veterinarian Provides Veterinarians, Animal Hospital, Veterinary Services, Pet Care, Medicine, Ultrasound, Emergency Veterinarian Service to the Terrell, TX Area. Our team of experienced and caring veterinarians and technicians prioritize the health and well-being of your pets, ensuring they receive the best care without the stress of a traditional clinic visit. Whether it's a check-up, treatment for illness, or end-of-life care, Trinity Mobile Veterinarian is here to serve your furry family members with compassion, professionalism, and the highest level of veterinary expertise.

Our small dog got stepped on by a larger dog and got a cut on his brow from the claw. The staff…read morewere excellent. Very caring and receptive to what our dog needed.

Best doctors and friendly faces for the techs and receptionist. Everyone I encountered are so nice,…read morecalm, and knowledgeable even if it is during a busy moment with a variety of critical pets entering their clinic. I recommend Rockwall Urgent Vet and trust them with my pets in an emergency. Emergencies are super scary especially when they are involving your sweet dog or cat. They have seen all my babies on these occasions and always handled the situations with professionalism and kindness. They communicate very well with costs by providing estimates and giving updates regularly. I am so grateful for an emergency vet so close to home.

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.