Great quality cigars and amazing customer service! Employees are very knowledgeable about their…read moreproducts and were very helpful.

My husband wanted a few cigars before having friends over. They had a great assortment of…read morewell-priced cigars and staff had personal recommendations that have now become his favorite. Highly recommend this store!

I want to leave a one-star review for this place because the owner smokes marijuana and treats…read morecustomers very poorly, using offensive language. She was extremely disrespectful, kicked me out, and I will never return due to her lack of professionalism. She was smoking, and just because I had my dog with me on a leash, she spoke to me terribly and threw me out using foul language. I do not recommend this place at all.

I actually called this retail establishment and wanted to rectify the situation. But the owner…read morecontinued to use explicit language and put me down to the point of disrespect. Apparently, a business owner can be disrespectful and ruthless to a customer. The owner has no class or integrity and has no right to speak to any person in that fashion.

My go to place.. The BEST customer service. Many businesses should learn from these ppl. Everything…read moreyou need right here & if they don't have it they will get it for you. VERY FRIENDLY & VERY good prices. I highly recommend it here. Clean & very organized. Trust me, once you come here you'll not want to go to another

From the owner: PuffCity is a unique one stop smoke shop offering consumers the opportunity to purchase a large…read moreselection of premium cigars, vapes, ejuices, e-cigarettes, glasses, CBD, Kratom, hookah tobacco and equipment, cigarettes and related accessories. You can roll your own tobacco in our store. By offering a wide range of products that appeal to various age groups, the business sets itself apart from convenience stores and other retail smoke shops. Everything and anything that a smoker may need can be found at PuffCity. Stop by to get great prices on your smoking needs. We are in Rochelle Park, NJ

Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

Great cigar great people. Great giveaways and the best chosenones membership. Join you won't be…read moredisappointed i promise you. Lets smoke

One of the real deal cigar groups out there. Great gars…read more Great atmosphere, great people. Don't mess around, come check it out

What a wonderful find in downtown Hackensack! A very welcoming and calming lounge. Truly a place…read morewhere everyone knows your name though it was my first time there! The selection was robust. Lots to choose from and great value. The service was like talking to an old friend! Great value for what you get! Comfortable lounge chairs and relaxing! Perfect for that midday smoke before navigating traffic back to south jersey!

Great family friendly atmosphere, Ruben extremely knowledgeable! Best selection of VIAJE, Tatuaje &…read moreother popular cigars, Monte, Oliva, Padron, Fuente, Alec Bradley, etc. highly recommend for any cigar enthusiasts to stop in for a premium cigar and go or stay in a very relaxing atmosphere! Great prices!

Great service and was very comfortable seating. Would recommend after a round of golf.read more

Great lounge. Great people. Very welcoming environment. Novice or tenured, highly recommend.read more

I'm honestly still in shock over what happened with the manager, Gabby. For a long time she had…read morealways been polite to me, but during a recent phone call she completely lost control -- cursing me out, calling me names, and even challenging me to fight her in the parking lot. I've never been spoken to like that in my life, especially by someone representing a business. The situation only escalated when Gabby went out of her way to call me back later from her personal phone -- clearly not the store line -- and threatened to have her "boys" come after me, my husband, and even my 9-year-old son. Threatening a child is beyond inexcusable. I don't know if she was just trying to intimidate me or if I should genuinely be fearful for my family's safety, but either way it's completely unacceptable. On top of that, I've personally witnessed questionable activity at this shop, which makes her behavior even more concerning. Customers should feel safe and respected when they interact with a business, and this was the exact opposite. I would never recommend this place to anyone.

Hands down the best smoke shop In the area . They have an excellent selection on vapes and nicotine…read moreproducts . The glass section is phenomenal, they have great quality brand name pieces at a great price .The store is kept pristinely clean . Don't even get me started on the staff ! Some of the best help I've ever received in a shop like this , everybody is extremely knowledgeable & friendly especially the new girl ...I want to say her name is Joyce? She's great & always recommends the best products !!! All in all, I recommend stopping in when you get a chance . Great quality , great prices and top notch customer service

Beautiful Shop ! Great Customer Service ! Also have points system where you can get discounts after…read moreX number of purchases. All your smoke needs literally! Can't forget stays open late !

Excellent customer service! Bob was incredibly knowledgeable and gave us so many helpful…read morerecommendations.

I had a bad experience on 8/21/26. I placed a delivery order expecting that it would arrive at my…read morehome within one hour as promised, as I needed to leave from home soon afterwards. The delivery process started about an hour later, but at some point, the DoorDash driver tracking got stuck at a location just a couple of minutes from my home, and remained there for more than half hour. I tried to contact the DoorDash driver through the app but the message that I was receiving was that the number was not valid anymore. I then tried to call and/or obtain online chat with both Total Wine and DoorDash and I had to wait another half hour for both of them unsuccessfully, until finally I reached Total Wine customer service and was told that the order would be canceled, I would receive a refund and a discount for its future replacement order, and that I would also immediately receive an email confirmation for this. As a result of this, I missed important appointments. However, I never received any email confirmation. I then tried to contact Total Wine using email at customercare@totalwine.com, which was not even acknowledged. In the past, I was very happy with Total Wine, but now I see that their Customer Service is terrible. I expect that it will take a lot more effort for the refund to be issued. In fact, even the email customercare@totalwine.com is not listed in their webpage under "Contact Us," allowing only "chat with us" and "call us", each of which is painful and takes about half hour to go through.