No doubt, the best smoke shop in the area! Amazing selection, great pricing and friendly service…read more My go to shop.

Guy seems nice, but really a scammer. If he asks you to try it in store DO NOT DO IT. He will wait…read morefor you to try it so you can't return it, and then offer the good stuff.

Excellent customer service! Bob was incredibly knowledgeable and gave us so many helpful…read morerecommendations.

I had a bad experience on 8/21/26. I placed a delivery order expecting that it would arrive at my…read morehome within one hour as promised, as I needed to leave from home soon afterwards. The delivery process started about an hour later, but at some point, the DoorDash driver tracking got stuck at a location just a couple of minutes from my home, and remained there for more than half hour. I tried to contact the DoorDash driver through the app but the message that I was receiving was that the number was not valid anymore. I then tried to call and/or obtain online chat with both Total Wine and DoorDash and I had to wait another half hour for both of them unsuccessfully, until finally I reached Total Wine customer service and was told that the order would be canceled, I would receive a refund and a discount for its future replacement order, and that I would also immediately receive an email confirmation for this. As a result of this, I missed important appointments. However, I never received any email confirmation. I then tried to contact Total Wine using email at customercare@totalwine.com, which was not even acknowledged. In the past, I was very happy with Total Wine, but now I see that their Customer Service is terrible. I expect that it will take a lot more effort for the refund to be issued. In fact, even the email customercare@totalwine.com is not listed in their webpage under "Contact Us," allowing only "chat with us" and "call us", each of which is painful and takes about half hour to go through.

What a wonderful find in downtown Hackensack! A very welcoming and calming lounge. Truly a place…read morewhere everyone knows your name though it was my first time there! The selection was robust. Lots to choose from and great value. The service was like talking to an old friend! Great value for what you get! Comfortable lounge chairs and relaxing! Perfect for that midday smoke before navigating traffic back to south jersey!

Great family friendly atmosphere, Ruben extremely knowledgeable! Best selection of VIAJE, Tatuaje &…read moreother popular cigars, Monte, Oliva, Padron, Fuente, Alec Bradley, etc. highly recommend for any cigar enthusiasts to stop in for a premium cigar and go or stay in a very relaxing atmosphere! Great prices!

Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

I've had nothing but good experiences here. The owner is so nice and is always helpful. His vape…read moreprices are also cheaper than a lot of places around here.

I hope it's not the case but possible they are selling to underage minors here...been tracking my…read moreteenage son's phone and looks like he's taken a few trips there (long way from our hometown) and he does not have a fake ID. Parents be alert.

Beautiful Shop ! Great Customer Service ! Also have points system where you can get discounts after…read moreX number of purchases. All your smoke needs literally! Can't forget stays open late !

Great quality cigars and amazing customer service! Employees are very knowledgeable about their…read moreproducts and were very helpful.

My husband wanted a few cigars before having friends over. They had a great assortment of…read morewell-priced cigars and staff had personal recommendations that have now become his favorite. Highly recommend this store!

My go to place.. The BEST customer service. Many businesses should learn from these ppl. Everything…read moreyou need right here & if they don't have it they will get it for you. VERY FRIENDLY & VERY good prices. I highly recommend it here. Clean & very organized. Trust me, once you come here you'll not want to go to another

From the owner: PuffCity is a unique one stop smoke shop offering consumers the opportunity to purchase a large…read moreselection of premium cigars, vapes, ejuices, e-cigarettes, glasses, CBD, Kratom, hookah tobacco and equipment, cigarettes and related accessories. You can roll your own tobacco in our store. By offering a wide range of products that appeal to various age groups, the business sets itself apart from convenience stores and other retail smoke shops. Everything and anything that a smoker may need can be found at PuffCity. Stop by to get great prices on your smoking needs. We are in Rochelle Park, NJ

One of the best vape shops around. Great selections. Best…read moreprices. I only vape 1 brand of juice. It is usually about $25 in other stores, not here. Bought 4 bottles for only $60!! Almost 1/2 price! And it is in stock. Most of the other stores are always out of stock. Very knowledgeable employees. This will be my "go to" store now. .

Huge selection, clean shop, and I'm gonna say the best prices I found yet. I'm switching my spot to…read morehere.