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    Services - Cedarburg Electric

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    Recommended Reviews - Cedarburg Electric

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    2 years ago

    No response when attempting to book some urgent repair work. I believe they might've gone out of business.

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    Best Electric Service

    Best Electric Service

    4.2
    (17 reviews)

    This is the second time we've used Best Electric. The first time was when we're selling our house…read moreabout seven years ago and knob-and-tube wiring was found in the attic. They were the place closest to us so we called. They provided us with rush service considering the issue and timing and explained the best way to fix the issue and did so in a very timely fashion. This time, we had issues with our doorbell. Jeff R. came out within the time promised. He was very nice and respectful. We sorted out the issue, it was fixed in an hour, and the charge was the minimum at $165. Overall, two great experiences with Best Electric!

    This has just been a mess since the beginning. Best was contracted by the people we used to replace…read morethe siding. He showed up sporadically, and was awkward and unprofessional. The first time was okay, I let him inside (during COVID) even though he was doing outdoor work so he could see the space. He never wore a mask, didn't even have one, and no shoe covers either. The next time I asked him to wear a mask and I had to provide one to him. The next time (yes, this has been almost two months and the project still isn't complete) he showed up to the job with a dead drill? He needed to plug it into my house to charge, and then just sat in his van half an hour letting it juice up. We wanted two over-door lights and two outdoor outlets put in. He would leave siding open on the house showing the insulation and then leave for days at a time, even during rain storms. The last time he came over he slammed so hard that the plaster wall cracked INSIDE the house! We had two switches to be fixed inside, he did one then sat down and said he was too tired for the day and needed to go home. So he just.... left? Still hasn't been fixed. Now it's been three and a half weeks since he "finished" the project and guess what? The switches for the outdoor lights are swapped. One side of the duplex controls the other side's outdoor lights and vice versa. We've been calling this whole time to get him to return and fix the work, but no one has showed up.

    Hometown Heating, Air & Electric

    Hometown Heating, Air & Electric

    4.3
    (20 reviews)

    I used to love this company. We purchased a service contract with them because of their outstanding…read morecustomer service and the positive experiences we had with their technicians. Unfortunately, without any notification to existing customers, the company was sold to ABC Heating. I had a maintenance appointment scheduled months ago for today between 8:00 a.m. and 12:00 p.m. No one called or texted to let me know the technician was running late. When I called, I was met with an AI phone system. After repeatedly asking to speak with a real person, I finally reached someone, but she couldn't provide any information because dispatch wasn't responding to her either. As I write this, I'm still waiting for my technician to arrive. The excellent customer service was the main reason I chose this company and purchased a service contract. This experience has been extremely disappointing. At a minimum, current contract customers should have been notified that the company had been sold and reassured that service would continue without disruption. Based on this experience, I can no longer recommend this company.

    Review for the electrical:…read more Hometown is not the least expensive. However, scheduling seemed to be fair easier with them than any other, and Shawn (the electrician that was dispatched) was a pleasure to work with, even trying to help troubleshoot a related situation (not specific to his work). Where can they improve? That's easy... 1. Clearly, you price based on the service as you should. Some tasks though should not warrant such a premium. Consider coming down about 20%. 2. The sales process - basically everything before getting an expert out - is not optimal if you're someone who knows what needs to get done and just needs "the smart one" to show up and do an assessment. There wasn't pressure; just needless extra steps. 3. I will have to make some adjustments due to observations after Shawn left; it's not his fault specifically, the home had some wonky wiring and the install had some very picky requirements where the use case is going to warrant some changes. Due to the high premium, I can't justify having him back out like I normally would. Ultimately, for electrical, do I recommend? Yes. I just think they have opportunities to improve.

    Cedarburg Electric - electricians - Updated August 2026

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