I am finishing up a 10 night Croatia/italy cruise and thought I might help someone else in my review. I also just took the celebrity Apex for 12 nights in Scandinavia so have a recent comparison. Ship- the ship is old and it looks/feels it. It is 24 years old and needs a serious facelift. We had a sky suite and I have stayed in better rooms at a 3 star hotel. The bathroom had mold in every corner and crevice of the shower. The makeup mirror was coming by off the wall and the couch looked like it had been through a lot of wear and tear. The balcony is covered in rust which I get bc it is a ship in the ocean. The ship spent 17 days in dry dock not too long ago and apparently the carpets were replaced. I can't even imagine how bad that would have been. They apparently also painted during that dock time and you can tell bc there is literally paint drips and other misses all over the place. A elementary school student could have done a better paint job. Food- maybe I don't get the cruise thing but the food was not better than a chain restaurant in the states (longhorn, Olive garden, red lobster) and I don't mention this as a positive. They definitely focus on quantity and not quality and you can taste it. We spent a little of time eating off ship as much as possible. Staff- this was hit or miss. Coming from the celebrity apex where the staff was exceptional and you can see the difference from the top down this was a miss for me. The staff seem as tired and run down as the ship. I guess if I had to eat that food and live in those conditions for 9 months or so I would also not have the best attitude. The conclusion is I would avoid. There are better options. read more

Celebrity Constellation cruise 12/23 - 1/2, 1/3 due to Tampa fog, Room 8004 & 8047, Vaz & Fichera: We were on this cruise over the holidays. We saw some of the low reviews and weren't expecting much. Totally surprised by our awesome experience. The food was delightful & staff excellent 5 star top notch service. Same for our rooms & attendants. Our old room had a leak by our door, we didn't ask for a new one but got one anyway with a superb balcony & future cruise credit with our old room attendant fabulous. The whole crew is very friendly right from the Captains wife & child we met by our old room, officers, performers on lifts, casino bar & poker table, even bathroom attendants, etc. Yes it's an older ship (Tampa shipping channel is not wide enough for newer ships & port has 2 small docks), but ship is being constantly cleaned with cleaners everywhere, has some rust on it but so does my 36' speed boat as I'm constantly replacing fasteners that are supposed to be stainless but still rust with sea water. Things are dated but this ship was to be refurb, then covid & I understand the economic reasons for the delay. My best experience was on the last day dinner dessert time as I'm very picky, my own fault, etc. The wait staff & maitre d were able to track down some port wine upon my request & this was epic. Very impressed by it. I have been on many cruises from Canaveral, Fort Lauderdale, Miami, Tampa, etc. (I did miss the comedy shows on Celebrity available on others) but 1st time on Celebrity & had the absolute best time on this cruise. read more

One, two, or three trips doesn't prepare you for the Connie. Yes, this solsticized ship has a few years under her belt, but that just means she's experienced and knows how to handle a passenger or two. I've had my fair share of trips on her and she's no virgin. She is as sweet as a ripe summer peach and as cool as her own iced-martini bar. That's the heart of this ship with the flare bartenders. When they know you by name after a few cruises and you hear the sincere "Mr. Dennis, another martini?" Thank you Marco! Those raspberry-Lemonades were and always will be amazing! Her amenities are perfect. Actually this class of ship is more intimate than her larger sisters. Frankly, she's just the size I prefer to ride; I don't like riding rotund ladies where slapping the fat and riding the waves home is an option. She is trim, fit, and reliable (well, all except that one time we spent two days in Key West, but that wasn't bad either - at least she picked a great port to break down in). Go Aqua-class, concierge, or go home. Honestly, concierge is nice because you can choose main dining and get the same waiter every night. Her rooms are nice and I have even been satisfied with an inside room. I still remember a customer service representative that took care of me on two of my trips: Christian A. Thanks for making my vacations enjoyable even with lost luggage. Would I sail celebrity again or go on a slightly older ship like the Constellation? Abso-f%@kn-lutely! They are my go-to and favorite cruise line now. They've earned it. read more

I had a great time. The ship and rooms are clean, the staff very polite, the food in the buffet area was the best out of the four resturants I tried. Shopping was reasonable. Great prices on liguor if you like liquor. Do not by packages, to hard to get water, to hard to get smoothies, no 100% apple juice. Waste of $50per person. You have to go to bars to get simple beverages. Otherwise I will return for another ride on read more

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Our trip on the Constellation was very nice. They are beyond efficient and the food at dinner was excellent (and I never say that!). My only complaint was one of the tours. Our tour to Santorini was THE tour we were all looking forward to. It was a disaster. They did not plan well at all. By the time we got to Santorini we literally ran off the bus to run through the town to get to the cable car to go back to the ship. We waited in line for the cable car for 2 hours ...no bathrooms. From what we heard this is typical. Very disappointing. read more

My husband and I took a New Years Eve cruise on the Constellation and cannot say enough about the ship, the crew and the entire vacation. We stayed in AquaClass (highly recommend) and were able to eat breakfast and dinner at the specialty restaurant Blu every night, which was amazing. Cannot wait to go on another celebrity cruise! read more

SANJA and DENNIS of Celebrity X Constellation's "Fun Factory" were the WORST!!!! Typically we cruise on Carnival Cruise lines but this time we decided to take a chance on Celebrity X since it had slightly better reviews. The price was higher but that's a small thing when making memories and boy did we make some memories...all the wrong kind. It was more like a nightmare and what really made it the worst were the people in the "Fun Factory" specially SANJA and DENNIS!!! They were ABSOLUTELY TERRIBLE!!!!! They alone made this cruise was one of the worst experiences of my life. We thought we were going to go on a wonderful family adventure for spring break with our children (there were 9 in our party all together) but little did we know what we had in store. I would like to start off by saying that if you have young children going on a Celebrity Cruise (especially the Constellation); BEWARE!!!!! The so-called "Fun Factory" is filled with a bunch of non- professional individuals. Now I know what you're thinking..."wow that's a bit strong" but on the contrary it might not be strong enough. Starting with SANJA who is the rude Assistant manager of the "Fun Factory". She was very condescending and judgmental, not to mention she implied that I was a bad parent because (remember we had 9 people in our party and 3 staterooms [which weren't close to one another]) my 7 year old was staying a stateroom with his two brothers (25 and 22) and they picked him up from the Fun Factory 12 minutes after the 1:00am deadline on the day of Day Light savings time. Then they banned him from coming to the Fun Factory without even consulting me (His father, the person who registered him). So when my son's sister took him they said he was banned and caused him to be all stressed out, thinking he had done something wrong. Who does that to a 7 year old. All they had to do was inform me that he couldn't come back and it would have saved him from thinking that he was bad or had done something. Needless to say I was less than pleased. When I confronted SANJA she lied and said that I had not registered my son but when we checked the records, it was clear that I had registered my son. She (SANJA) also alleged that she had never seen me and that I had never dropped my son off at the "Fun Factory" which my son promptly refuted and the logs themselves confirmed that she had again lied. To be objective I cant say that the whole group working in the "Fun Factory" on the Celebrity Constellation is rude and condescending like SANJA but I can say that DENNIS is as well. He asked my 7 year old to check his 3 year old cousin's diaper to see if he had "pooped" and when confronted about this he stated that he did because they weren't allowed to touch a child....but get this they changed the 3 year old's diaper. I guess they did so without touching him. Who in their right mind asks a 7 year old to check a 3 year old's diaper. I know this sounds like I'm ranting but typically I wouldn't write a review but this is a special case. I'm writing this review for three reasons: 1 Apparently reviews matter more than we (customers) know and it can affect them financially and 2 They need to know that this issue affected me so that I felt compelled to write a blistering review focusing on SANJA and DENNIS of the "Fun Factory" on the Celebrity Constellation. 3 I want to WARN all who are going to bring children onto the Celebrity X Constellation because SANJA and DENNIS don't need to be around any children. In summary if you have children that you are leaving in the care SANJA and DENNIS who work in the on Celebrity X's Constellation in the "Fun Factory"; you need to be very leery of them as well as the rest of the folks in there as well because poor leadership breeds poor performance. Better yet if you have children skip Celebrity X altogether and go with another cruise line. read more

Awesome cruising experience. Everything about it a cut-above RC, Princess and of course Carnival.

This is my final attempt to get someone from Celebrity to address my multiple concerns! The excursions desk cancelled FIVE of our prepaid excursions. Almost every day we had to waste our cruise time to battle with excursions desks and change out plans. I would probably be able to let something like this go but the staff at the excursions desk was so rude every time. Promises were never kept and it really drained our time and ruined our mood on our vacation. Finally the one manager I was able to speak to, was in the cruise ship dinning room manager. He was so sympathetic and eager to help us any way he could. To me it seems a bit odd a manger in a whole different dept of the cruise ship took more action than the actual department at fault. Unfortunately it was not only the excursions desk we had issues with, but over the course of 6+ months some of the details become a bit fuzzy. In my survey to Celebrity I was very specific as to the people we had issues with and the dinning room service we received that was great. I also gave very detailed descriptions to address our complaints. This was so disappointing because my boyfriend and I cruise a lot since we live in Miami. I usually sail with Carnival but my boyfriend convinced me his previous experience with Celebrity was superb and I should give it a try. My cruise set sail on Sept 30 from Istanbul. My boyfriend and I were told on multiple occasions that the survey at the end of the cruise is taken VERY seriously and someone will follow up. We both submitted very honest surveys, I have posted on the Celebrity Facebook page and emailed customer service explaining my experience. I STILL HAVE NOT HEARD BACK! read more

This cruise line is definitely hit and miss. I have been on 2 cruises with thwm. The 1st to Alaska years ago, and it was all exellent. My 2nd time was the most recent Flower power cruise: Bartenders - all killed it! They really made my trip that extra something. Mostly hung out at the pool bar, and the martini bar. I'll admit I have my favorites. But they all busted their asses. Booze- good selection, but in limited quantity. They ran out of Captain Morgan in just over 3 days of a 5 day cruise. That bummed me out because I don't drink much more than that. Coffee bar - omg, so fast, friendly, and make a awesome mocha. Just what you need when trying to get your morning fix. Food staff - 10 thumbs up! Food - this was a huge disappointment to me. I don't know if i was spoiled before, but I really didn't look forward to eating the food there, it was just meh. It was just something needed, not wanted. Ocean liners restaurant - after dropping an additional $100 for this, it was a huge disappointment, since we both got sick after eating here. Made the next day hard on us. Tums did not help. The rooms- had a standard stateroom with a veranda, linins had definitely seen better days, but it was comfortable enough. Just so you know aqua class and standard are the same, except a few perks. The Spa massages - These Ladies Know What They Are Doing! Great deep tissue massages. read more

I have to say this was the worst cruise I have ever experienced, this was my first with Celebrity and my last. I spent what little money I do have to take my thirteen year old boy on a cruise because thats what he asked for. THE ONLY reason I picked the cruise was because i thought he maybe getting a little to big for the disney cruises which he absolutely enjoys and loves every time. I choose Celebrity because online they advertise and promote Xbox and my son loves Xbox and they also advertise they are advocates for children with Autism which my son is autistic. THEY COMPLETELY FALSE ADVERTISE!!! First of all kid activities are slim to none and 90 percent of the time they had a sign on the door saying they are closed and sorry for the inconvenience. The room for the kids was so small also. Nothing like they said was for children. As bad as there being NOTHING for my son to do the whole trip it gets worse and that was a piece of cake compared to the nightmare we endured for 5 days. The very first day, actually the ship had not even left and we had our safety meeting in the theater when I overheard an employee state that she was tired of these fucking people already. I guess I am used to the hospitality of the employees from the Disney cruise, they always smiling and very helpful. I never had any employee to be considerate and nice. I will name several situations where i got treated like scum. Once I asked for some bread that they had out but wasn't sliced yet and I was told to pick from the types of bread that are already sliced even though I wanted something different. Another time at the coffee shop I asked for creamer and I was told she already but the creamer up for the day so I couldn't have any, btw let me stress i was also paying for this coffee $6.75 a cup and she wouldn't go get me the creamer I wanted. If you don't close for another hour and you sold me the coffee then you should give me what I asked and not put things away early. the same coffee shop at another instance I asked for a lid and he pointed at a place across the way for me to go get one. Excuse me I just paid for the coffee and I'm on a ship rocking back and forth and you should have put a lid on it. I pay less for coffee at starbucks and they ALWAYS put a lid on my coffee. I said sir the boats rocking and I don't want to spill on me can you not put a lid on it and he just pointed again for me to go get one because he didn't want to restock. I went to the bar to get a glass of wine and only one person besides me was there they ordered and then it was my turn but someone else came up and the bartender took her order this happened 3 times before i kindly said sir i would like to order which he replied when Im done with this new girl when he finally got my order I asked him for a Chardonnay. I took a sip and knew it was a Riesling, i said sir is this a Chardonnay and his reply was you said you wanted a Chardonnay or whatever!! HUH?? Who says they want a certain type of wine or whatever?? But what gets me is I said no sir I didn't I wanted a Chardonnay and he wanted to argue. Let me also state right here I NEVER NOT ONCE lost my temper or even argued with any of the crew that treated me like crap. I would just leave because Im not a fighter. I tried to get a massage the second day and when I asked for the girl at desk to explain the difference or for help choosing a massage she just handed me another brochure which I already had in my hand and was asking while I was looking at it. The employees i encountered all looked like they hated their jobs and hated that I was making them for help or anything well let me take that back the only one that was nice was the waiter at dinner but we only ate at our assigned dinning table two nights because when i asked to change the time of our dinner because it was so late and my son was starving by 8:30 which meant the food got to us 9 or after anyway they said they couldn't or wouldn't one of the two. so we ate at the bar for breakfast, lunch, and dinner which was the same things everyday and the food has much to be desired. let me also state the buffet is also on the floor that smells like sewer. the smell never went away. Really killed my appetite.. So I get a phone call to my room from a gentleman in excursions offering me 20 percent off if i book one for i next port of call which i said okay and then i get my bill and they didn't take the 20 percent off so when i ask them why they say oh that was excluded.. REALLY You have to be kidding me.. LIES LIARS. There was nothing for Jared to do so we decided to stay in the room because every time we got out someone was being rude or hateful. We only got out to eat then back to our room for the entire trip.. Worst experience of my life. This was also my sons birthday trip and i wasted it and he was miserable. read more