Went up on a recommendation from ATT in Augusta. Gentleman spent several minutes trying to resolve…read moreissue for us. Found out later it wasn't the phone but the hearing aids that went with it. The time spent here was greatly appreciated. Couldn't ask for better service! Thank you!!!

This has been genuinely one of the most frustrating experiences I have had with a business. I…read morebrought in my relatively new Xbox because it randomly just stopped turning on, and I couldn't seem to find out what was wrong with it. I brought the Xbox into Techy around March 20th, right as I was about to leave for Spring break for a little over a week, and I was charged about $50 for a diagnostic. I told them to keep the Xbox at the store for the week, thinking that would be more than enough time to find the issue and repair it. When I returned, I called the store and was told that the issue couldn't be resolved at that location, and that the Xbox was sent to Florida for some internal work. That itself was not the problem, as there was nothing Techy could have done but that in order for the Xbox to be fixed. The issue was that I called right at the end of March, either the 30th or the 31st, to inquire about the status, and that's when they told me it was in Florida. I was given a time frame of when it would be ready, which was mid April at the earliest, and the very end of April at the latest (in the words of the person I spoke with over the phone). They also repeatedly told me that they would call back with confirmations and updates, which they did not do a single time. April came and went, and I called at the end of April to get an update, and was told that it wasn't ready, and they hadn't even received any info from Florida. Again, they said they would call me back, and they didn't. I was very busy with school work from college for the next few weeks, so I didn't call back until mid May when my semester ended (they did not call at all in that time frame even though they said they would). They said it was still not ready, and that they could ship it to my home address. At this point, their estimates were already way off, but I gave them my info and told them to ship the repaired Xbox to my home when it was done. It is currently July 9th, and I still haven't received it. I recently called to inquire yet again, and they told me that the reason it was delayed was the 4th of July, even though over 3 weeks had already passed since the Xbox arrived back in Waterville. I live in Massachusetts, and I'm no expert on shipping, but I feel like 4 weeks to ship a single thing from Maine to MA should not take that long. Overall, this was just an incredibly frustrating experience with little to no communication from Techy. I will say though, that all of the employees were very pleasant, nice people, so nothing against their characters. I just wish that they were more realistic in their estimates, and also more communicative with their clients.

They charged me $30 to tell me they didn't know what was wrong with my computer. Awesome.read more

From the owner: At Virtual Dimensions we offer a unique kind of sales & service, unlike anywhere else. When you…read morepurchase products or bring your computer in for service, upgrades, or repairs, you will talk with a knowledgeable staff that will help you make reasonabl

My wife's MacBook Pro screen broke and Joshua from Nerdbard was awesome. He replaced it and was…read moregood to go in 3 days. Great job and reasonable price.

Great local business! Saved me a huge headache! I recently purchased a brand new Lenovo from…read moreStaples. Because I was moving, the new laptop got packed away before even coming out of the box. A month later I started up the new Lenovo and the screen immediately began to glitch. My new machine was defective right out of the box. I took it back to Staples thinking it would be a simple exchange. It was not. Their story policy did not all for the return/exchange as i missed the return window for electronics. Staples tried to bring the machine up but the defective monitor did not allow for and repair/diagnosis. Rats! But the machine was still under factory warranty. I placed a trouble ticket on the Lenovo website and was assigned a case on February 2, 2021. I waited about two weeks, thinking I would at least have a follow-up message about my machine. I replied to the email with my case number asking for an estimate. I use my laptop for my writing gig on the side (and to post these Yelp reviews!) Bottom line, I needed to get back on the web ASAP. I frequent Topsham where this unassuming little shop is located on the second floor of suite 2 in Topsham Fair Mall and thought, I'll check it out. I was impressed by the cozy waiting room, masks were being enforced due to covid, and social distance measures were put into place, clear dividers were used to shield customers and staff. I sat down with owner/head tech Josh who specializes in Lenovos. He was sympathetic to my plight and said Lenovo will probably never get back to me, so he offered to take over my repair claim and with his magic connections he'd give them a call. WHAT A RELEIF! I was able to unload my headache and put it in the hands of a professional repair tech who has over 15 years experience in the industry. Mr. Mason provided top-notch customer service, he really empathized with my plight. I trust my machine is in good hands. Skip the big box, check out the Nerd Barn for computer, phone, tablet, etc. repair needs.

I was visiting in the area and had an issue with my iPhone 13 Max Pro. I did not want to drive to…read morePortland and use a whole day so I took my phone to Chris. He explained my options and cost to fix the phone. I said ok and he repaired it in 5min(I had left to go eat assuming it would take at minimum an hour). he did a great job and I would highly recommend him to anyone who asked. thank you Chris!

Chris promptly diagnosed and repaired the problem on the older iPhone we brought in. Service was…read morefriendly and efficient, and the price fair. We really appreciated that, in response to the text we sent before making the drive to Belfast, Chris offered a suggestion for fixing the problem ourselves. Although it didn't work in our case, this speaks to Chris' honesty and customer service. An all-around positive experience.

Excellent, friendly help with technology issues. I've asked for help several times - from ipad,…read moreprojectors, Mac laptop. Matt has helped us save HUGE on our monthly cable bill by guiding us through the rather daunting process of "cable-cutting." I would highly recommend this company for any tech-related questions and repairs you might have.

Went there to see about fixing my phone. He couldn't get the parts for it, but gave me an education…read moreon water damage and how to spot it. Also some info about phone motherboards. He obviously knew what he was talking about.

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

My cell phone needed a battery replacement & it became a bit complicated because of a unique…read moresituation with my phone. They spent the extra time needed to figure out what the problem was until it was working 100% & only charged for the battery replacement. They helped several other customers while I was waiting & every one left very satisfied. I happily give this business a full five star recommendation for both their customer service & their technical expertise!!

I needed my iPhone repaired . I stopped by their place they weren't open , I tried to call they…read moredidn't answer I requested two services from their website and all they did was send me an email that they would get to me when they can . I think this is extremely bad service. And I took my repair request someplace else, I will never use I solutionpros

My boy Matt here really outdid himself! My phone was in terrible shape after I had cracked it; the…read morecamera was exposed and everything. The screen wouldn't even respond to my touch. I took it to iSolution Pros where Matt gave me a time to come and pick it up. When I went back to pick it up, the screen was replaced and wonderful but still not responding to my touch. However, Matt was dedicated to finding the cause of this problem, and after much tinkering, he figured it out and fixed the issue. Not only that, but he also placed a screen protector on top of the screen. All of this for the great price of $70. I'm so glad I went to iSolution Pros :^)