I am writing this review to acknowledge the professional and caring service provided by Marcus…read moreMcMeans and Seth Williamson who work in the T-Mobile Cookeville, Tennessee store. They have defined "quality customer care" while crafting our family plan over the past several months. Marcus and Seth are gentlemen of the highest caliber. They meet the customer's needs, demonstrating knowledge and compassion throughout the process. T-Mobile made a great decision by having Marcus and Seth on their team. Thank you, Seth and Marcus!

Marcus at or T-mobile store in Cookeville helped us to cancel a line on our account by walking me…read morethrough what I should do and say to get it canceled. This is our second customer service interaction with him and he's always helpful and extremely polite...thank you Marcus!!

Rude and not helpful. Did not even greet us as we walked in. Not used to that in tennessee. Left…read morewithout being helped. Will not be using this location again.

Wonderful experience with Brandon helping us. Swapped 2 phones over from Verizon at the same visit,…read morenew plans, one at a fabulous rate due to add-on promotion for existing mobile customers. He patiently explained all promotions and explored pros and cons of each one. Then reassured one new customer about coverage in another part of the country and explained international rates to the other. Very happy with current service and looking forward to many more years, even though no contracts involved.

Issues after issues. I don't have a choice as this is the place that I have to use in the apartment…read moreI have. Just too expensive for just internet.

They told me battery replacements for amy Android phone were not available online. I left the…read morestore, ordered a battery from Walmart on line and installed it into my phone.

We were here from Florida and my daughters phone just stopped working. It was doing a boot loop?…read more Sadly not a country line dance but an issue that required professional help. I called first thing in the morning and by 3:30 we had picked up the phone in working condition. They were upfront with pricing and time frame and we will use them for all of our phone needs when in TN.

I haven't bee so impressed with a business's customer service in quite some time. I try to give…read moregood reviews when they are deserved and try to only give bad reviews when it is REALLY bad. My experience with the Batteries plus in Cookeville, TN was amazing. I went in for help with an issue with my iPhone and the staff were very knowledgeable, helpful and went well beyond what was required to make sure I got the help I needed at the best price possible. Way to go BPC!!!! Call me impressed!!!!

This battery store had so many different types of batteries. Big ones and little ones fat ones and…read moreskinny ones but just not the one we needed. As matter of fact in all of Cookeville TN no one had these types of batteries. So Amazon gets the prize.

Marcel was amazingly helpful. We ported 4 phones from Verizon using the online service but none of…read morethem would port. The chat help got one of the phones to work but the other 3 would not accept the sim cards. He helped us and through his magical techniques got all 3 phones to work as we sat there helpless. It took him quite a long time and they did not charge us anything!! If you want to get ATT service (FANTASTIC in Jackson and Clay county rural areas! Much much much better than Verizon) I suggest talking to Marcel so he can set you up!

Went into this location to upgrade a tablet line and purchase accessories for it. Jackson C was my…read moresales associate. This is an Authorized dealer not a corporate store! Jackson stated that I have to have the protection plan added to the tablet and if I want it taken off then I have to call to get it removed. That is not correct. He proceeded to add the protection and not go over the CSS documents with me I saw them in my email and noticed the protection was still added after I stated that I do not want it. I asked him why it was added when I told him no. He stated again I have to call to have it removed, I can remove it from the app, or I can come in in the morning when a store manager is in the location because now he can not remove it. That is also false. Sales associates can remove protection but will get into trouble for doing it because it hurts their sales numbers. So area managers want a store manager to do it so it doesn't count against the sales associates. I would like a call about this interaction because there are several COBC violations. I'll be sure to put this into the CSAT text as well. I want the protection removed and any prorated charges for the protection credited back to my account.