Marcel was amazingly helpful. We ported 4 phones from Verizon using the online service but none of them would port. The chat help got one of the phones to work but the other 3 would not accept the sim cards. He helped us and through his magical techniques got all 3 phones to work as we sat there helpless. It took him quite a long time and they did not charge us anything!! If you want to get ATT service (FANTASTIC in Jackson and Clay county rural areas! Much much much better than Verizon) I suggest talking to Marcel so he can set you up! read more

Went into this location to upgrade a tablet line and purchase accessories for it. Jackson C was my sales associate. This is an Authorized dealer not a corporate store! Jackson stated that I have to have the protection plan added to the tablet and if I want it taken off then I have to call to get it removed. That is not correct. He proceeded to add the protection and not go over the CSS documents with me I saw them in my email and noticed the protection was still added after I stated that I do not want it. I asked him why it was added when I told him no. He stated again I have to call to have it removed, I can remove it from the app, or I can come in in the morning when a store manager is in the location because now he can not remove it. That is also false. Sales associates can remove protection but will get into trouble for doing it because it hurts their sales numbers. So area managers want a store manager to do it so it doesn't count against the sales associates. I would like a call about this interaction because there are several COBC violations. I'll be sure to put this into the CSAT text as well. I want the protection removed and any prorated charges for the protection credited back to my account. read more

My girlfriend went in to get new screen saver, new guy tells her he will not put on for her and tells her She's Got It!! Very poor experience. read more

False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federa l authorities on them). AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website. When I arrived, there was also false advertisement "promotions" under phones, offering even better pricing than promised. However, "Keith"/"manager" was offering me only much higher price for the same phone I inquired before driving there. When confronted about his verbal promise about the price being same as on AT&T website (I told him the conversation had been recorded, later) he denied, and tried to charge me almost twice of promised price. He gave me other misinformation over the phone, in bait and switch tactics to lure me to the store to sell overpriced products twice more than what was advertised online and verbally promised. I also made a photo of false advertising promotion that they do not honor, I have a picture of this. They laughed in my face when I asked why they do not honor their posted promotions. They collect customer's personal information (he saw my driver's license and I'm concerned that this can lead to criminal situation now has all the info on me and can conduct identity theft,, they collected my personal info, while I conducted no transaction with them - I gave them my personal info only under the false info that I'd be given the promised price which turned out to be a lie). I had to leave the store without purchase as I was defrauded/lied to/subjected to false advertising. I have the picture of their false ad. What happened, the lies and deception appears to be habitual tactics there. read more