Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.

I wish it was still 24 hours. Orders are accurate however it's odd that I can't order online items…read moreunless they are physically in Crossville however if I ordered from Knoxville in Knoxville address then I could get the items. What's the point of ordering online if it can only provide items if in town??? I have to get items shipped to my daughter's house in Knoxville . Just ship it

Waited over an hour for the "phone guy" to show up. The ladies in that section really sweet n…read morehelpful. They said he was supposed to "show up within 10 minutes" we waited 45 then "another 5 minutes" . yeah he showed up 15+ minutes later. The manager man, another guy, and the "phone guy" finally showed up and he was useless. Waited for the manager for 45 minutes as well. Will not ever wait that long again.

We had just purchased new phones (my husband and I) and were paying for them monthly. My husband…read morewas diagnosed with Esophageal Cancer shortly thereafter. He died 7 months later. In fact today is the 3rd anniversary of his passing. In a month or so after I called T-Mobile to see if I could return the phone and to cancel the service. They told me I could keep the phone and all the photos and memories and they would disable it as a phone and I could keep it. I was pleasantly surprised and moved by their compassion and generosity. Thank you again T-Mobile! I was really impressed and moved by your kindness. Judy

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I come over from Verizon to US Cellular and trust me stay where you're at as long as you're not…read morewith US Cellular you're in good shape US Cellular just in plain words sucks they charge you extra for everything your bill is covered with all kinds of expenses and fees please trust me don't use these people I've been with several companies over the past 20-25 years of having a phone and US Cellular is absolutely the worst service the worst customer service it is a bad company and y'all need to know it most of the time with them you're roaming on Verizon service anyway stay with Verizon or anybody besides these people

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

When I was new to cell phones I went to this store "a few times" for help since the customer…read moreservice at Tracfone was about non existent. The young ladies on duty took my phone, pushed things in rapid succession and handed it back to me - no charge. So the next time, when I changed phones, I went there to buy a case for the new phone. their prices are higher than if you order on line, but the service is worth it and my preference is usually to support a local business. Only 4 stars for the price, but actually 5 stars for the people who work there!

Not open the hours posted on door. Friday 9:20 a.m. 5 people waiting outside. Called and no answer…read more NOT PROFESSIONAL!!!!! I had to give a star to post review. 0 stars!

I went to Cricket to buy a new phone and 2 days later my phone # was given to someone else by a…read moreCricket employee in Miami. Cricket did nothing. Beware, your TN# is not yours.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Crossville store today.