Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

Very pleasant experience and staff ! and I wasn't even the patient! just here for support and I…read morefelt the care & compassion from every person we encountered. would definitely recommend anyone to come here .

From the owner: Visit Planned Parenthood for STI/STD testing and treatment, pregnancy testing, birth control,…read morecancer screening and prevention, abortion, emergency contraception (the morning after pill), gender-affirming hormone therapy and sexual and reproductive health care.

Since Dr Gais retired...and God bless her. Whoever is the office receptionist is by far the most…read moredisrespectful non social definitely not helpful person I've ever came in contact with in that office. And I've been going there forb30 some years. Whoever you are you should not be answering phones and in the customer service business. I made this call oct 1 at 2:00 pm.

This office represents everything that is wrong with health care in the U.S. There are so many…read moreissues here. The front office is completely unhelpful and unfriendly. They do not communicate with the doctor and usually have no idea if you need a follow up or not. They are very careful to make sure you pay, though. There is zero medical privacy. The nurses will ask you sensitive questions in front of other patients. The front office will loudly discuss your conditions to the enjoyment of everyone else in the waiting room. Dr. Lates takes just enough time with you to type in the billing codes while he pretends to carry on a conversation with you about your condition. He is not really listening. You can almost hear the cha-ching when he hits enter for the final time. Twice we have gone with specific concerns and twice he has not even looked at the problem. Less than two minutes with the doctor after an hour plus wait. That is downright shameful. If you want actual medical care, go elsewhere.

As of late, I have needed extra care from my primary doctor. I have seen different providers and…read morespoke to different nurses . I can honestly say not one person has ever not listened or been dismissive. When calling in reference to my symptoms, the nurses listen carefully and get back to me so quickly. When you are not feeling well, this makes all the difference in the world! If any of the providers are open to new patients.... You will never regret transferring your care to them

We have gone there for years and have always received EXCELLENT care. They are reliable. The…read moredoctors and nursing staff have always been there for us. We are grateful to be a patient and satisfied customer of Lakeshore Primary. And we have no concerns about putting our health in their care.

There's nothing I like better than getting a call from the school nurse on a Friday morning…read moresuggesting that I take the little guy to the pediatrician. But when your doctor doesn't have any openings until next week, your next option is WellNow Urgent Care. Their online registration is so convenient. It allows you to pick your appointment slot and upload all your registration information. My young patient was a little disappointed that the slushy machine was not operational. But we had a very short wait time before being seen by the PA. We got great care, a speedy diagnosis, and a prescription sent over to our favorite PHARMACY. There are facilities in every community, which is so convenient in an emergency.

Came in with a 1:40 appointment knowing I had a balance that was well now's error and they were…read moreresubmitting it. Matt at the desk would not allow me to be seen unless I paid the unowed balance in full. He also would not get a supervisor for me. Another girl came out I asked if she was a supervisor she wasn't but went and talked to one they took care of the problem while Matt shook his head. Everyone else was awesome!!

This is not my primary care provider and I am writing this review solely on my one and will be my…read moreonly experience at this doctor's office. I was sent here by a company called LHI, a company that is contracted through the VA (Veteran's Affairs) to send Veteran's "out in town" to see a non VA doctor for certain exams, if a VA provider is not available. Ok so, my appointment was scheduled for 11:45 am, which is the time that Hamburg Primary Care chose! I called them at 11:40 to say I'd be 5 min late. They said ok, that's fine. I checked in at 11:48, 3 min late. A nurse did not see me to take my vitals til 12:08, 20 min later which is already annoying. She took me to the room where I would see the doctor and said so and so will be in shortly. Ya know, the usual. I was not seen by the doctor til 12:37!! I had SO much time sitting in that room, I began to look around. The room was what I would call filthy! I mean maybe that's an exaggeration (see pics), but it's a doctor's office!! There were large dust bunnies on the floor and trim. Side note- I am severely allergic to dust mites, believe it or not. I've been tested and I start to sneeze a lot when I'm around too much dust/dirt. It also bothers my throat. You don't expect to walk into a dirty patient doctor room at a doctor's office. There were also fair amounts of chunks of dirt in various places on the floor. It looked like the floor hadn't been swept in awhile. Too long for any standards, but def too long for a doctor's office. There was also a film of dust on the edge of the counter top as shown in pics. The top of the Biohazard bin had a film of dust on it as well. They just need to clean! The doctor was very pleasant and apologized for the wait. I was polite and did not complain about how long I waited. I just wanted to do my exam and leave as I had other plans for my day after this appointment. Based on having to wait almost 1 hour to be seen and the gross state of the room, I would not recommend this establishment and will never go back. Also, I had to drive 50 minutes each way to be seen here! Luckily we're getting paid for travel.

This practice offers wonderful service. I have to thank Mary and Ginny for all that they do.read more

The doctor and nurses on duty were kind and efficient. I had a test done and a chest X-ray. Tests…read morewere analyzed on site and were also sent out to specialists for a second review. As it was late evening, some medication was administered on site, along with scripts which would be sent to my pharmacy upon opening the following day. The only reason that this was a 4-star review instead of 5, is due to the wait time prior to being seen.

I have been in the medical field for 41 years Aide, Military Corpsman, nurse etc I had was…read moreextremely impressed the staff was patient oriented. The girl checking me in could have smiled more, but she said she just started so I could understand that. My nurse, Xray tech and PA were incredible. I had a great experience despite pneumonia. The bedside manner was spectacular! Friendly, nice staff, clean and knowledgeable.

The care I received on both cardiac floors was great!…read more MY RELEASE EXPERIENCE 7/15/26 just before 6pm a gentleman came to get me in this wheelchair or transport wheel chair. I had to stratal this bar and when I plopped down to sit, he made a comment. I had just spent 7 days trying to get my strength back after a heart issue!!! My daughter paid on your valet app EVERYDAY and each day, they still tried to extort money from her, saying she didn't. At just before 6pm, as my daughter was telling your valet service SHE ALREADY PAID BY THE APP, the transport gentleman asked me to get on the bench outside, on one of the most horrible weather days, combined with Canada's smoke cuz he would get in trouble for clocking out late (check your cameras) 7/15/26 just before 6 pm. Plus I had to walk thru a maze of cars to get to my daughters in the middle of the circle !!

I was there for a heat/dehydration issue all I needed was a iv. I sat in a room for 4 hours and…read morethe black nurse with red scrubs gave me an attitude. I'd rather die than go back there.

Dr. D'Angelo is my Cardiologist & he is a VERY Special Dr. Compassionate & Answers my questions in…read moreunderstandable words!! The office staff is always very helpful and efficient!!

Receiving post-op care today for our most recent surgery. Great location, very convenient from…read moreAntoine the Southtowns. This is a very modern facility, clean and aesthetically attractive. The professional staff is very kind, considerate, and knowledgeable.