Our follow up visit was efficient and quick. We got in to see the doctor, had our final visit with…read morehim before being discharged.

Woefully incompetent. Everything is a hassle. If you ask questions you do not get direct answers.read more

Very pleasant experience and staff ! and I wasn't even the patient! just here for support and I…read morefelt the care & compassion from every person we encountered. would definitely recommend anyone to come here .

From the owner: Visit Planned Parenthood for STI/STD testing and treatment, pregnancy testing, birth control,…read morecancer screening and prevention, abortion, emergency contraception (the morning after pill), gender-affirming hormone therapy and sexual and reproductive health care.

Since Dr Gais retired...and God bless her. Whoever is the office receptionist is by far the most…read moredisrespectful non social definitely not helpful person I've ever came in contact with in that office. And I've been going there forb30 some years. Whoever you are you should not be answering phones and in the customer service business. I made this call oct 1 at 2:00 pm.

This office represents everything that is wrong with health care in the U.S. There are so many…read moreissues here. The front office is completely unhelpful and unfriendly. They do not communicate with the doctor and usually have no idea if you need a follow up or not. They are very careful to make sure you pay, though. There is zero medical privacy. The nurses will ask you sensitive questions in front of other patients. The front office will loudly discuss your conditions to the enjoyment of everyone else in the waiting room. Dr. Lates takes just enough time with you to type in the billing codes while he pretends to carry on a conversation with you about your condition. He is not really listening. You can almost hear the cha-ching when he hits enter for the final time. Twice we have gone with specific concerns and twice he has not even looked at the problem. Less than two minutes with the doctor after an hour plus wait. That is downright shameful. If you want actual medical care, go elsewhere.

As of late, I have needed extra care from my primary doctor. I have seen different providers and…read morespoke to different nurses . I can honestly say not one person has ever not listened or been dismissive. When calling in reference to my symptoms, the nurses listen carefully and get back to me so quickly. When you are not feeling well, this makes all the difference in the world! If any of the providers are open to new patients.... You will never regret transferring your care to them

We have gone there for years and have always received EXCELLENT care. They are reliable. The…read moredoctors and nursing staff have always been there for us. We are grateful to be a patient and satisfied customer of Lakeshore Primary. And we have no concerns about putting our health in their care.

There's nothing I like better than getting a call from the school nurse on a Friday morning…read moresuggesting that I take the little guy to the pediatrician. But when your doctor doesn't have any openings until next week, your next option is WellNow Urgent Care. Their online registration is so convenient. It allows you to pick your appointment slot and upload all your registration information. My young patient was a little disappointed that the slushy machine was not operational. But we had a very short wait time before being seen by the PA. We got great care, a speedy diagnosis, and a prescription sent over to our favorite PHARMACY. There are facilities in every community, which is so convenient in an emergency.

Came in with a 1:40 appointment knowing I had a balance that was well now's error and they were…read moreresubmitting it. Matt at the desk would not allow me to be seen unless I paid the unowed balance in full. He also would not get a supervisor for me. Another girl came out I asked if she was a supervisor she wasn't but went and talked to one they took care of the problem while Matt shook his head. Everyone else was awesome!!

This is not my primary care provider and I am writing this review solely on my one and will be my…read moreonly experience at this doctor's office. I was sent here by a company called LHI, a company that is contracted through the VA (Veteran's Affairs) to send Veteran's "out in town" to see a non VA doctor for certain exams, if a VA provider is not available. Ok so, my appointment was scheduled for 11:45 am, which is the time that Hamburg Primary Care chose! I called them at 11:40 to say I'd be 5 min late. They said ok, that's fine. I checked in at 11:48, 3 min late. A nurse did not see me to take my vitals til 12:08, 20 min later which is already annoying. She took me to the room where I would see the doctor and said so and so will be in shortly. Ya know, the usual. I was not seen by the doctor til 12:37!! I had SO much time sitting in that room, I began to look around. The room was what I would call filthy! I mean maybe that's an exaggeration (see pics), but it's a doctor's office!! There were large dust bunnies on the floor and trim. Side note- I am severely allergic to dust mites, believe it or not. I've been tested and I start to sneeze a lot when I'm around too much dust/dirt. It also bothers my throat. You don't expect to walk into a dirty patient doctor room at a doctor's office. There were also fair amounts of chunks of dirt in various places on the floor. It looked like the floor hadn't been swept in awhile. Too long for any standards, but def too long for a doctor's office. There was also a film of dust on the edge of the counter top as shown in pics. The top of the Biohazard bin had a film of dust on it as well. They just need to clean! The doctor was very pleasant and apologized for the wait. I was polite and did not complain about how long I waited. I just wanted to do my exam and leave as I had other plans for my day after this appointment. Based on having to wait almost 1 hour to be seen and the gross state of the room, I would not recommend this establishment and will never go back. Also, I had to drive 50 minutes each way to be seen here! Luckily we're getting paid for travel.

This practice offers wonderful service. I have to thank Mary and Ginny for all that they do.read more

The doctor and nurses on duty were kind and efficient. I had a test done and a chest X-ray. Tests…read morewere analyzed on site and were also sent out to specialists for a second review. As it was late evening, some medication was administered on site, along with scripts which would be sent to my pharmacy upon opening the following day. The only reason that this was a 4-star review instead of 5, is due to the wait time prior to being seen.

I have been in the medical field for 41 years Aide, Military Corpsman, nurse etc I had was…read moreextremely impressed the staff was patient oriented. The girl checking me in could have smiled more, but she said she just started so I could understand that. My nurse, Xray tech and PA were incredible. I had a great experience despite pneumonia. The bedside manner was spectacular! Friendly, nice staff, clean and knowledgeable.

I had brachytherapy for my prostate at another hospital and had complications with urinating. I…read morewent to Mercy Hospital's emergency room August 15 in the afternoon and saw the receptionist, Gloria who checked me in and then was called by Mitchell C., an RN to get my information. Both were very friendly and Mitchell went back to check and see if they could get me in because of the pain I was experiencing. Shortly after, I was taken to a room where two other RN's, Bri and Jim administered to me and was overseen by Dr. Monique Mirshak, MD. They were awesome and got me relief in a timely manner while being very busy with other patients. I would highly recommend this facility because I have been there in my life several times and for the most part, everyone from the guards to the medical staff are friendly and do their best to take care of you. Gary S., West Seneca, NY

Our ER visit on Friday quickly developed into a hospital admission. The Care Team was very…read moreproactive and provided us with options, leading to a satisfactory outcome.

Receiving post-op care today for our most recent surgery. Great location, very convenient from…read moreAntoine the Southtowns. This is a very modern facility, clean and aesthetically attractive. The professional staff is very kind, considerate, and knowledgeable.

Dr. D'Angelo is my Cardiologist & he is a VERY Special Dr. Compassionate & Answers my questions in…read moreunderstandable words!! The office staff is always very helpful and efficient!!