From the first point of contact to the doctor's visit, I have never met a group of unconcerned, unpersonable people. There poor assistance, attitude, and accountability from these people. Dr. Fallaw's actual visit felt rushed and unfulfilling, like I only had a triage. Then to try to get refills...good luck. read more

I have been very happy with my experiences at CPC-Aiken, with Dr. Muniz and his staff. I feel I can be completely honest with Dr. Muniz. In the short 2 years I've been a patient they have seen and helped me through a lot. read more

This is the first time I have ever left anyone a one star review. If I could leave this primary care center a NEGATIVE one star, I would!! This is by far the worst experience I have ever had with a doctor's office. If only I had read other reviews before going here than I wouldn't have gone. I am fairly new to the area, and it had been a few years since I have had a physical so I wanted to get a routine physical. I made a appointment with this practice after I went in there as a new patient to fill out paperwork. Once the paperwork was completed I scheduled myself for a routine physical with Dr. Zimmerman. Two weeks later, I go to my appointment and I get called back to the room to see Dr. Zimmerman. At this time, he explains to me that he would suggest calling my insurance first (Blue Cross Blue Shield) to see if they cover for a routine physical because not all insurance does. He talked to me for five minutes in the room about him not wanting to go ahead and do a physical for me and then get charged quite a bit without having my insurance take care of most of it. So, he told me to check with them first, then make another appointment to come back and schedule another appointment if they did take care of physicals. So, I did just that. Two weeks later, I get a bill in the mail for $249 for a "New Patient Office Visit" My insurance covered half, leaving me with the remainder due! I was livid. I couldn't believe I was charged when I didn't even get a physical! I made an appointment to get one and never got one, instead only a 5 minute discussion on why I should call my insurance first before making an appointment to get a physical!! I would have RATHERED pay the difference out of pocket, for getting the physical that I WENT IN THERE FOR to begin with, then to be STUCK with a $249 bill as a "new patient" I DID NOT agree to make a NEW PATIENT visit. I wanted a physical. So, I called billing when I got my bill and was very upset. Billing redirected me to call the office, so I called the office. I spoke with a receptionist there, who then told me that her supervisor, Wayne who is one of the managers out there would be calling me about this matter the following day. The next day, I heard from Wayne. I explained my situation. He acted very sympathetic and understanding and he told me that he would call billing and work with them to make this right and call me back when he has a answer that afternoon. I didn't hear back from Wayne for 48 hours. He called me this morning, to tell me that it is what it is, and they billed me for the right thing and there is "NOTHING HE CAN DO" I told him I was very upset with the situation, because I WOULD HAVE NEVER gone to make an appointment with the office if they would have just told me beforehand to call my insurance first before making an appointment to have a annual physical. Instead, I got charged $249 for a office visit for a 5 minute discussion with Dr. Zimmerman. They lost my business forever and hopefully even more people, if they read this review. I will post it everywhere I can so people won't use this MONEY HUNGRY facility. Horrible way to start a relationship with a new client!! read more

This office is the most incompetent office I have ever dealt with. Son with anxiety moved to Aiken end of July and have been trying to find him a doctor for 3 months. Since I make his appointments (due to his anxiety) I called his insurance BCBS and was told this office and doctors were in network. They will not make an appointment until they receive new patient information mailed snail mail to client(no email), completed and mailed snail mail back to office, processed and put on doctors desk (Charles Millwood) for review. This was mailed back to this office certified mail for tracking. After calling for several months to be told they couldn't find the paperwork, it was found on the doctors desk with a note that he would not accept my son as a patient. Reason told too many new patients and not enough doctors. Instead of referring him to another doctor in this group they referred him to a primary care not in network. I decided to let BCBS know that they aren't taking new patients and they said they were. Also called this office again and was told he was taking new patients. I was told before I file a complaint to try to get more answers. After talking to the office manager again, she now says Dr. Millwood is only taking family, friends of established patients or professional courtesy patients. Why wasn't I told this 3 months ago? I would never recommend this office (Aiken center for primary care) to anyone. Teresa D. read more

Dr Zimmerman is wonderful. Genuine caring and compassion. The new office has dramatically reduced wait time to 15 minutes or less and is much more comfortable. Nursing staff is top shelf and pleasant. Easy to get an appointment usually within a day. Our family has been a patient for 5 years. They have been able to provide great care. I would highly recommend read more