We are so pleased with the plumber Kyle who came to do work at our house. He came in with a smile and an amazing attitude with reassurance he would get the job done He explained everything in detail with such patience answering all questions we had Kyle is definitely a great representative of your company and we highly recommend!! Our job is complete!!! Thank you Ali and Sarah H read more

Services provided by Center Guard plumbing were excellent. Dispatcher was courteous & helpful. Cody was both professional & efficient. He quickly identified & resolved the problem. Price was reasonable & did not exceed quote. Very satisfied & strongly recommend Center Guard Thank you! RTS read more

Dillon came to install shower head; clear plugged up and "leaking" sink and change a faucet. He was friendly; efficient and professional. Checked insurance coverage first. Used covers on shoes. He explained things clearly to me and not in the ways some condescending techs do. I would recommend them in a heartbeat! read more

This company has been to my house in the past and each time I'm not satisfied with their work and they have to come back and redo work . This last time was horrible , the Plummer barely looked at the area that I was having a problem with and sent a false report back to the warranty company which caused them to deny my claim. Now I'm fighting back and forth with the warranty company to get work done . I called Center Guard and the guy said sorry we can't help you. Please before using this company do your homework, get estimates from other places and choose wisely! read more

Gave my kitchen a facelift and that brought Sean to my house to install the plumbing for my new sink and he did an excellent job. I will ask for him by name should I ever be in need of a plumber. I also would not hesitate to recommend him. Erika H read more

Center Guard was very professional. Loved Kevin. We needed a new water heater and he referred us to another plumber to fix the liner first. Very satisfied with the work that was done. They know what they're doing. Very appreciative of everything. read more

Kyle and Ethan were sent to our home by our sewer insurance. They were professional and kept my husband informed of all progress. Took care of the problem and will definitely recommend them/use them again. Chris in the office was helpful getting our problem fixed. read more

horrible company steve said you are the owner of this company This is the first complaint I'm submitting I'm planning to submit additional complaints. I hope you have the time to resolve this issue in a timely matter. I appreciate it. You can contact me anytime or let me know if you have any questions in regards to this complaint thank you. Your employee Steve, the manager and your employed technician Juan are providing false information and this is serious. He has no basis to say there is not back up in my house when I repeatedly indicated I have a backup. I'm planning to consult and submit up for my complaint with the Parliament of business and regulations and other government agency complaint against your company. read more

Syndergaard Plumbing has always treated us very well We appreciate the business that does exactly what they say. They're going to do and they do a great job every time very pleased I will use them again, and I highly recommend them read more

Found Center Guard Plumbing through Bradford White website; one of just a few firms in the Chicagoland area listed as approved installers of BW water heaters. Brandon & Josh did a great job; were punctual, courteous, knowledgeable, and informative. The install looked perfect and they explained what they did and why, cleaned up afterwards, and only asked for payment after we were completely satisfied. Even our dog was happy to see them! We'll definitely call Center Guard Plumbing again for any future plumbing issues. read more

I'm not surprised with the less than 3.0 rating. The customer service was unbelievably rude. I do not recommend this provider regardless of the actual work done. read more

The customer reps are very rude and dismissive. They will come out and do a half done job. When you call about your issue you are dismissed. I would not recommend this company, so unprofessional and unhelpful. read more

Customer Service and technicians with customer service. A technician came to my house whom was referred by nicor solutions. I explained to nicor what I needed. Nicor sent them out. The technician indicated that the garbage disposal needed to be removed because the pipes were corroded and that it would be 395.00 I contacted nicor and relayed the message that the technician told me regarding the 395.00. Nicor Solutions service rep person told me there should not and would not be a charge and that they were going to reschedule the technician told come back out to remove the garbage disposal. When he came back out he removed the garbage disposal and demanded that he be paid 395.00. When told there was not supposed to be a charge and I needed to get nicor back on the telephone. While I was getting nicor solutions back on telephone he proceeded to cut the pipes and took the garbage disposal and the pipes that were connected to the sink and said he had other clients and didn't have time to wait and then he left with my garbage disposal and pipes that he had cut from under the sink. When I call Center guard and ask for a supervisor I told the supervisor that nicor solutions was sending another ticket to resolve the problem the supervisor told me that the they service representative that I spoke to at nicor solutions didn't know what they were talking about and the charge still stood. So no I would not recommend this company to pick up dog dodo out my yard. Even after nicor indicated they would incur the charge the supervisor still insisted that I needed to pay the 395.00. Ps. They only got one star because to had to give something. read more

Center Guard Plumbing - Plumbing Near Me - Fox Lake, Illinois

The guy came out and lead me to believe he was calling the company for approval but did not. He didn't submit the claim in a timely manner. Was in and out like he was this super plumber. I got someone better and efficient. read more

The screws on my toilet kept spinning and wouldn't tighten. I'm a retired 70 year old and CenterGuard was sent out. (via Nicor Home Solutions). It was the worst experience that I ever had. They came to the door with no tools in hand. Which was a bad sign. That only got worse. The guy seemed agitated about me wanting the screws tighten and never bothered inspect the problem at all. Stating they don't do that bc we had the floor recently installed. So he left. The good news is my wife is retired, in her sixties. So we both got on our knees, and she held the bolt while I tightened the nut. And it worked. CenterGuard was of no help! read more

Stay away from this company- don't let them in your house. I was assigned Center Guard to fix my water heater through Choice Home Warranty. Logan and another person arrived just by the end of given time slot. First thing they asked was to pay $65 before even looking at the system. He diagnosed TRD was bad and needs replacement, however he asked another $125 out of pocket so he can vacuum inside before installing new part. I told them it's all covered under warranty service and wanted to check with CHW before paying him out of pocket. While i tried calling CHW, he started packing even without fixing. Since it was my 6th day without a working system, i did want to get it fixed, I agreed to paying additional $125 and asked him to get it done, while he is here. He said he needs me to pay upfront even before he starts work. I told him i can only pay when i see system is working as expected. He refused to do the job without getting this mischievous up-charge. This clearly tells how big fraudster this company is. I read all bad reviews after this incident, had i known i would not have let them in. read more

Poor service, actually no service. These people are not plumbers at all. I have them come over to my house and the so called handyman who claimed himself a plumber but he was not at all a plumber. He was a jerk and he made a leakage in my shower and now the water is leaking from the shower. These people should never be called for any service as they will mess up the things but will not own the mess they did. I ended up a huge expense to fix the shower. These people are not worthy of any job. Stay away from them. read more

We used centerguard for a sewer line collapse and backup. Our Tech's Jeff T and Sean were on time, on point and honest with assessment. They provided a couple options along with costs, worked with insurance through Nicor home solutions and we are happy with the work. Will use again read more

We have been using Center Guard Plumbing for many years and have never been disappointed. They arrive within the specified 2 hr. time window. Our latest experience was replacement of toilet shut off valve. Kevin identified need to replace main water shut off valve also. Explained process of having to coordinate with village to shut off water to house. We were easily able to coordinate Center Guard to come at specified time. Ryan replaced both shut offs very quickly. Center Guard plumbers are very professional and courteous. read more

My faucet had started leaking and I call my home improvement insurance company and requested Center Guard 847.406.8883, My technician was John Rambo, awesome, responsible, courtesy, Professional in the "HIGHEST"!!! manners. Everything was answered with yes Ma'am, well Ma'am, no Ma'am. His attire was clean and detailed. He knew his job well. read more

This company was selected by my home warranty company to fix the water heater at my elderly mom's house. They really went out of their way to get people to he house and wrangle the needed parts from the manufacture. They didn't need to do any of this, but they did. Keith kept me informed every step of the way and pushed all involved to get the job done successfully. read more

My technicians Josh and Ethan were courteous, professional and timely! I would definitely request these individuals for an install.

If I could give this plumbing company a 0 I would. The ladies on the phone are rude and absolutely horrible. They have absolutely 0 customer service skills. Even one of their plumbers agrees that they are awful women. When I asked to speak to someone in charge they assured me they could help, however they did nothing. We got a new hot water heater through them and the plumber informed me that we shouldn't have the hot water heater in the divot where it was when we bought the house because if water gets in there, it will void the warranty on it, never suggesting a fix or even putting it on bricks, he put the new hot water heater right back where the old one was and left the bottom of the rusty one on our basement floor. When I told the ladies at the front seat I expected them to come out and fix it, her response was "we will have to charge you for that." You have to charge me for a mess up YOUR plumber did? When it comes to filling out paperwork, they're horrible and take weeks to get back to you. When I asked to speak with Chris, who is the person in charge, you are always told he's on the phone, and when I stated I expected a call back this morning, I was hung up on. Do NOT use center guard. They are horrible! read more

Center Guard Plumbing - New water heater where I was told he shouldn't put it - Plumbing Near Me - Fox Lake, Illinois

I had Center Guard out today to troubleshoot a bathroom fixture leak which caused ceiling drywall damage. The repair man Frank Walsh and his associate did an excellent job of isolating my leak problem and explaining to me the necessary repairs required to solve the problem. Both Frank and his associate were very professional and friendly in demeanor . In the future I will be calling Center Guard again based on the level of service Frank and his associate provided today! read more

The technician was great, did a wonderful job replacing my shower cartridge. Knocking the company 2 stars because of something I found to be a little shady. The tech told me I could pay an additional $75 and have it done today, or I could wait for the part to ship, and they would come back out. I paid the fee as I needed it done quickly, but it definitely came off as shady to me. They could have easily mentioned this over the phone, it was a simple shower cartridge fix. And I wanted to warn others about this read more

Dale J. DO NOT EVER USE THIS CENTER GUARD PLUMBING!!! They were hired to repair a bathroom faucet drip. They came out three different times. Each technician stated a different reason for the problem. They did not repair the problem. They left my bathtub clogged. I am unable to use two of bathroom faucets. I now have to hire another company. DO NOT DO BUSINESS WITH CENTER GUARD PLUMBING. read more

This is the worst company to deal with. Pivotal Home Solutions recommended them to rod out my sewer. Peter visited me to assess the situation, confirming the clean out should be from the basement. They appointed another technician, Cody, who, when he discovered he had to rod my sewer from the basement, refused to do it, called his supervisor who also refused. read more

We've had an ongoing issue with a leak, this company came out and allegedly fixed the leak and charged almost $300, the problem wasn't fixed so they came back out did nothing tried to charge again the worker was absolutely obnoxious and rude he made threats and then left without doing anything, and may I add he left with the handle to tha shower which I noticed after he left...... We had to call the police because of what he said about him having something in the truck for us...... Called the company, spoke with Debbie and she literally said that they were taking his side because of the lie he told them...... The absolute worst service ever...... I don't not recommend this company at all read more

Center Guard Plumbing - Plumbing Near Me - Fox Lake, Illinois

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Reliable and efficient, they return phone calls. Techs are great! Don't hesitate to hire them.

Center Guard was sent out to replace a 1-1/4 H.P. garbage disposal through Home Warranty of America. Center Guard only had 3/4 H.P. disposals. I told them I would contact H.W.A. for a credit or discount for the lesser H.P. Motor. H.W.A. agreed to provide a 1-1/4 H.P. motor and paid Center Guard and additional $50.00. Center Guard came back to do the installation but installed a 3/4 H.P. disposal, scratched off the H.P. portion of the tag on the disposal, and pocketed the $50.00 from H.M.A. Unfortunately, my brother signed off on the install as he is disabled and was available to meet Center Guard at my home during a weekday. So, Center Guard screwed me and H.W.A. Do not have these shysters touch your plumbing. read more

Frank arrived exactly on time and did a great job with my water heater! The estimate was also correct. Great people for emergencies.

Pivotal Home Solutions my Warranty Plan referred Center Guard Plumping to install my new Hot Water Heater. Calling to confirm my appointment, I must say their customer service is 25 *******Stars they explained in detail how they can assist me. I was very very impressed with their concern about the emergency problem I was facing. The technician John and the associate were very professional, and courteous and explained my problem to me and how they were going to resolve it. Thank you so very much! "Center Guard Plumping" Josette M. read more

We bought 2 new toilets from Home Depot. This company charged us $930.00 to install them. We are senior citizens on fixed incomes and feel that this company took advantage of us and ripped us off. We do not recommend doing business with this company. read more

Much like Dion, Katrina, and Frank, I wish I had read the posts how unethical this company was as I trusted Pivotal Home Solutions / Nicor Services. (now canceled) They will try and void your warrantee so you will buy their product. So when Dion said " The absolute worst service ever...... I don't not recommend this company at all" Believe It! Local contractor completed the project and said that it sounded like a scam..... read more

center guard Plumbling came to my home 2020 for my water heater. they mixed parts with chrome and now water heater is leaking from this. This is also dangerous. I been NiCEO home solution since 2001 and this who they trusted. I am highly unset and don't want nobody to ever experience this again. I then call pivot home solution and they send out they technicians to fix the issue. I been paying for home Maintence since 2001 if you at up the money that I spent Vs the service received it not worth it. So sad I have to fight for my water heater to be install for free. IF the right parts was install right in 2020 then no matter how old the unit is trust and believe it still will be working and I will also feel safe in my home. read more

STOP!!! Do NOT call out Center Guard plumbing. First off,I have a warranty company that unfortunately uses this horrible company. If you have a warranty issue just ask them for someone OTHER then Center Guard. Why? Well,if you work an actual job like most people well they will NOT work with your schedule at all. Like,not at all. I learned this the hard way. Now I even have more water damage due to having to wait,get a new claim made,etc. Center Guard does what works for them and that's it. And then when these morons actually make it out to your place they will NEVER have what they need to complete the job so it alwaysssss becomes a 2 day thing. NOPE! Never ever again!!! read more

Josh is outstanding craftsman , could not ask for a better water heater installer! A real professional. Thank you !

Center guard plumbing came to my house to fix leak issues, the obvious leak was resolved but when told them there was another leak that comes from the pipe that comes from the toilet that is located between the upstairs floor and downstairs ceiling they just said it was just residual water from the the first issue that was fixed when obviously it's not. I put a small bucket to catch the water. Called back with the issue and the service rep was rude and seemed like she didn't care about the issue not being fixed the first time. She just said call your warranty company to put in the issue again. I don't recommend this company due to bad customer service and lazy plumbers not fixing the issue when we say what the issue was. read more

Center Guard Plumbing - Plumbing Near Me - Fox Lake, Illinois

i have signed up with pivotal home solution in oct. 2024 for the sewer and water line package, was approved within 30 days as stated. i filed a claim in nov. 2024 . they sent out a company called center guard plumbing came out provided the rodding of the sewer line. called them 2 weeks later same issue. did the rodding again. called them again same issue did the rodding again. 2 weeks later same issue same company came out and rodded the sewer line. found out the the sewer was broken in my crawl space. which i had to pay $1340.00 center guard plumbing and pivotal stated i was not covered , which is false this is part of the warranty i pay for, i had to complain with them to get them to pay for it. which they did pay $500 of it. 2 weeks later main sewer line backed up again. they rodded it again. i received a phone from pivotal stated they will deny all future claims unless i install a cleanout outside, which i have ( see picture) i have one already in my garage. center guard has informed pivotal this has been deemed limited access because it is in the garage. this a breach of contract stay away from both companies center guard and pivotal they are unethical and do not provide the service that i pay for. read more

Center Guard Plumbing - MY CLEANOUT IN MY GARAGE - Plumbing Near Me - Fox Lake, Illinois

Jeff came to fix a leak from my water heater. What a nice guy who walked me through everything. Explained the setup of my home plumbing system which was helpful since we are new to our home. It was nice to get a honest person to fix an issue. read more