In November, I lined up as the service department opened. I was told it would be 2-3hours. They…read morerecommended I make an appointment the next time so I wouldn't have a wait. I went to Walmart for my oil change. When I purchased my vehicle, I also purchased a full extended warranty and service plan. Today, I showed up for the appointment I made, on time. They told me I have a 2 hour wait. This is unacceptable. When making the appointment, I had to do it through AI. The computer did not tell me I would be subject to first come first serve. When speaking to the "manager" I was told on the website it states this. This is not what I was told by their employee in November. I do not recommend the service department here. I will take it a step further and recommend you purchase your vehicle elsewhere.

Purchased a 2024 Honda CRV Hybrid Sport in March 2024 from Brannon Honda. They sold me a prepaid…read moremaintenance contract, as well as, an extended warranty. While this sounded wonderful, I found out it was a waste of money, time and miles on the car. I have always driven a Honda. I usually buy local however Brannon has the color and body style I wanted so I took the chance. All Honda dealerships are not created equal. They didn't sell the Honda Care extended service I'm used to getting. This is my fault for not looking closely, but I did have a migraine at the time of signing the paperwork and listening to the typical car finance guys fast talk. Anyway, summer of 2025 started having a "power system problem" pop up. this would cut the A/C off. Took it in several times, spent hours in the waiting room for them to not see a problem. May 2026, after the car was out of factory warranty, they found a problem but nobody there could explain what it was much less offer a solution. We called, we texted, we emailed with no response. Took it to the local dealer's service department who checked it out and found the problem. Of course, this wasn't covered so we had to deal with the extended warranty company. This took another week waiting on an inspector to come, spend 10 minutes in the car and ultimately deny the claim because the A/C worked while he was there. It cut off on my way home from the dealership. I ended up trading in that car for a new car from my local dealership without so much as an official apology or anything from Brannon. Still waiting on the refund from the POS extended warranty company.

I called this agency about a truck they were advertising. Even though the price has been…read moreconsistently priced for several days, when I called about it, it suddenly was $10,000 higher. The guy on the phone was short and rude. When I called, I was very polite and mentioned I was interested in two of his trucks. When He told me the price of the first one and its "new cost" I politely responded that this truck runs new at that price. He lashed back, "then go buy one brother". I was a bit stunned and said, "excuse me"? He repeated his statement even louder, "then go buy one Brother"! At that comment, I decided not to ask about the second truck because this man's complete rudeness and belligerence. He lost a potential deal because it was the second vehicle I was most interested. After the call I looked up their agency online and was not surprised to find it looked like a complete dump with a scattering of vehicles sitting around with no organizational appeal . Given that this man was rude at his belligerent insistence to call me "brother" as well as well as the sudden price hike and the pictures of this run-down place, I am very, very happy I did not ask about the second vehicle as this man's rude temperament went along with the condition of this agency. I would avoid this auto sales at all costs!

From the owner: We sell high quality, used trucks and SUV's. All vehicles sold are mechanically inspected and…read morethose with under 100,000 miles have a 6 month/6,000 mile power train warranty. We have been in business at this location since 1984.

My son saved for his dream car.... dodge challenger. We called and spoke with the owner.... drove…read moreall the way there. He was not honest about the cars issues. Promised us there were no issues!! What a LIE!!! The car had been a money pit and needed so much work. Paid $6700.00 AND have dumped $4000.00 more already. Just so our son can drive in a safe car. DO NOT RECOMMEND THIS PLACE!!!!

He's a liar. Period. Flew all the way to Birmingham from North Carolina, was promised a certain car…read morewas ready for me, got to Goldstar right at 9am when they opened, then was told "the car was in the shop, it will be here in an hour". After 30 minutes passed he showed the biggest theatrics saying that the car caught on fire on the way from the shop. I can only assume that the car was never ready. I believe that he was trying to do a bait and switch in attempts to have me buy a different vehicle. He blatantly lied to me and my family about the car being ready knowing that I was spending a lot of money to travel to pick it up. The one fact that I know is he's untrustworthy. He was dressed head to toe in gotti designer clothes, and everything that came out of his mouth seemed to come from ego. All the cars on the lot looked great from afar, but when I looked inside them they were all beat up, like he didn't even try to make them look presentable. Instead of driving home today in a new car, I'm spending an extra $1k to get home.

They will work with you in just a short period of time. They made my first car-buying experience…read morestress-free. From financing options that matched my budget to preparing documents that favored me when I applied to my chosen finance bank, I got approved the next day. Highly recommended. Please go in with an open mind and a positive attitude. You will see results.

Straight up guys. My wife purchased her Tesla from them and went with their financing options with…read morevery competitive rates. We also purchased the extended warranty and that was the best thing we did. We are back in the market for my daughter a car and will be shopping with them again since we had a super great experience.

My husband just purchased a vehicle from Birmingham Mitsubishi, and the patience and time given to…read moreus were truly amazing. Our car dealer, Ka'Jarvis, was extremely knowledgeable and honest, and there was absolutely no pressure to buy. By the end of the deal, it genuinely felt like we were part of the family. My sister referred us to this dealership. Honestly, if I had read some of the older comments beforehand, we might not have gone--but times have changed, and there are new people there now. From our experience, like any car place, their job is to get you into a vehicle, but Ka'Jarvis made sure we were satisfied and comfortable with both the car and the price before anything else. That meant a lot. I also want to thank him and our finance representative, James, for making the process smooth and stress‑free.

Made a deal on a used vehicle with a professional and personable associate via text. Went in to…read moresign papers and another man reneged on the deal. Could've still purchased at the asking price, but don't trust a dealer that breaks a deal. Also noticed the carfax on the other man's desk for the vehicle showed approximately 16000 miles more than their site listed. Also ran an unauthorized hard inquiry on my credit. I already had financing lined up and had told them as much.

Your previous response is untrue this is Ms Keith i didnt DEFAULT ive tried to contact yall was…read moretold one time salesman would speak with owner and see about getting at least partial down payment ack so if that was said then how did i DEFAULT on payments ur version is untrue i can post PAPERWORK and dates i didnt have car LONG ENOUGH to default on any payments or even make one finance company didnt have any record of me im computer or an acct for me so not possible i started a lawsuit 3 months ago so in long ruun if you would have made it right it would have cost u less u will hear from an attorney soon if i DEFAULTED my attorney WOULD not have picked the case you guys are thieves

From the owner: Here at Alabama Auto Mall we have the lowest prices on used Cars, Trucks, and SUV's. We will…read morepromise that after purchasing a car or truck from us you will leave happy with our great auto prices, auto quality, and extended warranties.