My wife and I purchased a 2018 Jeep Wrangler Rubicon on 4/5/24. We purchased an extended warranty…read moreand GAP policy that they offered from their partner DOWC (Dealer Owned Warranty Company). 3 months later on 7/23/2024 our Jeep was totaled and GAP only paid $2500 of the $5900 balance after insurance paid. Their reasoning was that the insurance company made an adjustment so they did too. Makes no sense! We also found out that a new tire that was part of the original contract prior to purchasing the Jeep was billed to our extended warranty. DOWC is the biggest scam and they're not accredited with the BBB either. Your extended warranty states you can only get it worked on at World Class, once we filed the GAP claim was told the reimbursement would come from World Class.

The best buying experience ever!!!! Everyone was very nice and I would buy from them again! Jason…read moreworked with me through texting on my trade in and gave me a great deal. I love my newer vehicle. Great team to work with and makes buying a car the best experience I've had. 10 out of 10 for this dealership!!!!!!

We bought a 2018 Hyundai Elantra on 10/13/2025. The next day we brought the car back in because the…read moreRPMs was going into the red whenever we would speed up to pass someone and per Birmingham location the service department and manager told us it was normal for a vehicle to do this. So let's move on, we had an error code for camshaft sensor on 1/3/2026 we notified Holmes motors of this error code and to tow it there it of cost $100 using my insurance for towing and they claimed he was over mileage and according to the paper we were not. We had to have the car fixed we had the vavle cover gaskets, crankshaft seal (front), rear disc pads, oil filter and oil done fixed. Now during this time our vehicle was in the shop for approximately 3 weeks after getting fixed. Then we had to replace the wheel bearing on front passenger on 2/10/2026 as i sent message for service at Holmes and nothing from them. Now as of 2/20/26 the engine is gone. Pistons broke, engine oil all over the car, engine oil pan replaced. So let's see if Holmes will replace this vehicle as my son has made his pymts on time if not early at $240 biweekly and we put down $2000 on a car on 10/13/25 that is not drivable and have been having issues since we gotten the vehicle. If they would of done a proper inspection on this vehicle when we brought it into them then maybe they would of caught this issue before it gotten this bad to where this vehicle is no longer drivable.

great selection reasonable down payments and extremly low payment. theres not a dealer around that…read morecan beat or match this......period

Everything went well at Moody Motors, my daughter got the car she was looking for at an amazing…read moreprice. I think these people are really honest and if the code was ever cleared, it was cleared prior to them getting the car. The whole entire place was very inviting and the people that work there, they make you feel like family. My daughter and her husband love their pre-owned excellent quality car. Next time we go car shopping, we will definitely buy from "Moody Motors" friendly and honest people with cars that are in great shape to fit everyone's budget!

Buyer Beware - My Experience with Moody I'm posting this…read morereview in hopes that no one else has to go through what I've experienced. I purchased a vehicle from Moody and had to return the same day due to a check engine light and Stabilitrak error. A staff member diagnosed it as a gas cap sensor issue and assured me it was minor. I asked several times if they were sure--each time I was told yes. Then I was met with radio silence for two days. The day after I picked the vehicle back up, the check engine light came on again--along with tire sensor warnings. Les Schwab confirmed that the tires were dangerously bald, with wires sticking out, and unsafe to drive. I had to immediately replace all 4 tires and recalibrate the sensors--out of my own pocket. The engine light? Three different transmission specialists all found cleared transmission codes and nothing about a gas cap. When I tried to speak with the owner, I was ignored repeatedly. Selling a vehicle in this condition is illegal under multiple Washington state laws, including: RCW 46.70.101(1)(b)(viii) - Selling an unsafe vehicle is a violation of dealer licensing laws. RCW 62A.2-314 - There is an implied warranty that a vehicle is merchantable and safe to drive. RCW 19.86 - Misrepresentation or concealment of defects violates consumer protection laws. RCW 46.37.425 - Selling a car with tire tread under 2/32 of an inch is illegal. As a recently single mother trying to rebuild my life, this has been emotionally and financially devastating. I've filed complaints with the Washington State Department of Licensing and the Attorney General's Office, and I'm still asking Moody to do the right thing: Take back this car or replace it with one that is actually safe to drive.

We were driving by here and thought we saw something that was on our short list of wants we were…read moreshopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase.

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.