I called this agency about a truck they were advertising. Even though the price has been…read moreconsistently priced for several days, when I called about it, it suddenly was $10,000 higher. The guy on the phone was short and rude. When I called, I was very polite and mentioned I was interested in two of his trucks. When He told me the price of the first one and its "new cost" I politely responded that this truck runs new at that price. He lashed back, "then go buy one brother". I was a bit stunned and said, "excuse me"? He repeated his statement even louder, "then go buy one Brother"! At that comment, I decided not to ask about the second truck because this man's complete rudeness and belligerence. He lost a potential deal because it was the second vehicle I was most interested. After the call I looked up their agency online and was not surprised to find it looked like a complete dump with a scattering of vehicles sitting around with no organizational appeal . Given that this man was rude at his belligerent insistence to call me "brother" as well as well as the sudden price hike and the pictures of this run-down place, I am very, very happy I did not ask about the second vehicle as this man's rude temperament went along with the condition of this agency. I would avoid this auto sales at all costs!

From the owner: We sell high quality, used trucks and SUV's. All vehicles sold are mechanically inspected and…read morethose with under 100,000 miles have a 6 month/6,000 mile power train warranty. We have been in business at this location since 1984.

My husband just purchased a vehicle from Birmingham Mitsubishi, and the patience and time given to…read moreus were truly amazing. Our car dealer, Ka'Jarvis, was extremely knowledgeable and honest, and there was absolutely no pressure to buy. By the end of the deal, it genuinely felt like we were part of the family. My sister referred us to this dealership. Honestly, if I had read some of the older comments beforehand, we might not have gone--but times have changed, and there are new people there now. From our experience, like any car place, their job is to get you into a vehicle, but Ka'Jarvis made sure we were satisfied and comfortable with both the car and the price before anything else. That meant a lot. I also want to thank him and our finance representative, James, for making the process smooth and stress‑free.

Made a deal on a used vehicle with a professional and personable associate via text. Went in to…read moresign papers and another man reneged on the deal. Could've still purchased at the asking price, but don't trust a dealer that breaks a deal. Also noticed the carfax on the other man's desk for the vehicle showed approximately 16000 miles more than their site listed. Also ran an unauthorized hard inquiry on my credit. I already had financing lined up and had told them as much.

Never buy a from Drivetime. Bridgecrest is their lender and that company is the worst predatory…read morelender in the business. And drivetime salesman know this from the beginning. It's the absolute worst company ever to purchase a vehicle from.

I went up there in April didn't have to pay anything down but I did a month later I paid 16,000 to…read morepay the car off that wasn't worth 12,000 on blue book. But that's a car lot right?? So here I am a month in, in my new car and the check engine light comes on. Come to find out no one wants to touch this car because it's a cvt transmission. And you can't buy parts unless it's directly from neisson. So after 4 mechanics and having to replace the knuckle because the car was jerking right after I bought it I am now having to buy a new transmission from Nissan another $6,000 I'm going to have to drop on this car and the nice lady at Nissan ran the VIN number and drive time knew about the light coming on because it's been popping on since may 2023 they just cleared it out and sold it to me knowing the transmission would have to be replaced. So unless you have thousands to throw down the drain go elsewhere

We bought a 2018 Hyundai Elantra on 10/13/2025. The next day we brought the car back in because the…read moreRPMs was going into the red whenever we would speed up to pass someone and per Birmingham location the service department and manager told us it was normal for a vehicle to do this. So let's move on, we had an error code for camshaft sensor on 1/3/2026 we notified Holmes motors of this error code and to tow it there it of cost $100 using my insurance for towing and they claimed he was over mileage and according to the paper we were not. We had to have the car fixed we had the vavle cover gaskets, crankshaft seal (front), rear disc pads, oil filter and oil done fixed. Now during this time our vehicle was in the shop for approximately 3 weeks after getting fixed. Then we had to replace the wheel bearing on front passenger on 2/10/2026 as i sent message for service at Holmes and nothing from them. Now as of 2/20/26 the engine is gone. Pistons broke, engine oil all over the car, engine oil pan replaced. So let's see if Holmes will replace this vehicle as my son has made his pymts on time if not early at $240 biweekly and we put down $2000 on a car on 10/13/25 that is not drivable and have been having issues since we gotten the vehicle. If they would of done a proper inspection on this vehicle when we brought it into them then maybe they would of caught this issue before it gotten this bad to where this vehicle is no longer drivable.

great selection reasonable down payments and extremly low payment. theres not a dealer around that…read morecan beat or match this......period