Please ensure that the receptionist greets patients with at least a simple "good morning" or makes…read morebasic eye contact when they arrive. When I came in at 10:00 AM to check in, I said Hello @ good morning, the receptionist wearing glasses did not acknowledge me at all and appeared to have a very unpleasant attitude. Pointing at the chart to put name and Date of birth. There was no greeting or eye contact, which made the experience uncomfortable and unwelcoming. I believe basic courtesy and professionalism are important in a medical office, and I hope this feedback will be taken seriously.

Don't try selling eye vitamin sales Need controlled over…read morebooking ( average waiting time is more than hour) Do not make cut lines for all patients. Speak to patient kindness Anyway my wife and my mother won't come back again

My first visit was a really good experience overall. The eye exam, glasses fitting, and contact…read morelens fitting all felt smooth and thorough. The doctor is professional, easy to talk to, and has a very relaxed, chill demeanor that made the appointment comfortable. I was also recommended Optase Hylo Relief dry eye drops and they've been great. They keep my eyes lubricated with contacts and feel noticeably better than other brands I've tried. David, the office manager, is very straightforward, sometimes blunt, but always clear and helpful. There was a miscommunication with my contact lenses that left me unable to receive them for about two to three months. Luckily I had enough supply to get by. David was instrumental in resolving the issue, which stemmed from my vision benefits. He followed up diligently and handled everything with professionalism and persistence. The matter ultimately resolved with my insurance, and I was impressed by his level of service throughout. Overall, a very positive experience with attentive care and strong follow through when an issue came up. I will definitely be back!

Dr Choi is amazing. He is able to handle the whole family and his equipment is more high-tech than…read moreour previous optometrist office. He is always attentive to eye health and has greatly helped us with our youngest's sight issues. Not only is Dr Choi great but so is his office staff. We never have to wait more than 10 minutes, it's a well oiled machine. David is incredibly efficient and knowledgeable. Their selection of frames is vast and they do turn around lens in store-- which is so convenient. Their pricing is on par and they work with insurance. We truly can't recommend this office more! If you're thinking about going, just book the appointment, you won't be sorry.

DO NOT COME HERE!!!! Please save yourself the trouble and stay far away from here. I went at the…read moreend of December to use my insurance benefits and it was the worst experience ever. I was promised my son's contacts would be in about 2 weeks ago and they never came in. I was told they were reordered but again they never came in. When I was offered an extra 3 months for the trouble I obliged and was told the office was open until 6 I went at around 5:45 on my way back from work and guess what they were closed. I called them today asking for a refund once again and was told I could only be refunded the contacts so of the $155 I paid only $50 was refunded. Now I have to wait for them to reverse the claim to be able to use my benefits again. I wish I had read the reviews before coming here. I hope this reached someone before making the same mistake I did.

She offered to perform a upper lid blephlasttomy. She said the procedure will cost $4500 all…read moretogether. Incidentally she charged my Healthcare insurance additional $2000 plus. On top of that her anesthesiologist was not even covered. Now I owe additional $3700. Therefore the upper lid procedure cost all together almost 10k. BEWARE OF THIS MONEY-HUNGRY doctor!!!!!!

From my initial consultation through the day of the procedure, my experience was outstanding…read more Melinda was consistently professional, friendly, and transparent, taking the time to explain each step and ensure all of my questions were answered. Although it took me an additional year to move forward with LASIK due to my own hesitation, I am extremely glad I did. Throughout the entire process, I felt supported, informed, and never pressured. From check-in to check-out, the staff made me feel comfortable and confident in the care I was receiving. Dr. Lusby demonstrated exceptional professionalism and expertise, which further reassured me that I was in excellent hands. The level of care, attention to detail, and overall patient experience exceeded my expectations. I am very grateful to Melinda and Dr. Lusby for their dedication and outstanding care. I would highly recommend this practice to my friends and family and would not hesitate to trust them again.

Absolutely best decision of my life. I've worn glasses since I was in first grade. Everyone was…read morefriendly and amazing, Stephanie, Melanie, Dr. Lusby, Dr. Arakaki. I highly recommend them to anyone considering Lasik surgery.

I would give zero stars if I could. The "surgeon" here (Dr. Joseph Lee) cares more about money than…read morethe actual patient. After several consults, we settled on a price that was reasonable for the surgery. All the sudden on the final consult before scheduling the surgery, the surgeon complains that the price is too low for the amount of work he needs to do on my eye and that he would have to make incisions on my eyelids (causes scarring and is extremely painful). He has never made that comment before until now. Apparently it will make the work "easier" for him for how much it will cost and that other lasik doctors would do the same. I went and consulted with two other surgeons (most likely more reputable than him) and mentioned that. None of them said they would need to do that for my eye. Dr. Lee here is a liar! He acts like he is the only eye surgeon who performs lasik around here and criticizes others. He states he does not care about money but has the nerve to tell me that the amount he would be getting from me is all the sudden too cheap. He also says he is a humble guy but during every single consult he spends the entire time talking about himself. This guy even admitted he "experiments" without our consent. He told me the story of how he placed alcohol in the eyes of one of his clients because she developed an infection. He said it's not fda approved but did it anyways. I don't know about you, but I personally don't want to be an experiment to anyone. Avoid this doctor at all costs. There are plenty of other lasik surgeons out there who do much better jobs and are honest.

If you would prefer a more handheld experience, I'd highly recommend you go somewhere else. You can…read moreread all about the actual Lasik experience from other reviews, but these were just some of the issues that I personally faced. Take it from someone who has now had 3 Lasik surgeries with Dr.Lee in the past year and is still not seeing clearly. Original prescription ~ -6.00 with astigmatism Cons: - Difficulty with appointments. They crank out surgeries and check-ups here like a factory. The waits are long (30+ min with appt), and I've had my appointments changed from the Artesia location to Ktown LA the day before multiple times. - My eyes regressed within a year about ~1.00 and I had to do an enhancement. I went in for my surgery and he did only one eye before telling me to come back another day to do the other. Apparently, I'm very difficult, even though I have no history of anxiety? He made me feel terrible. Of course there were no available appointments for a whole month. I was seeing clear in one eye and extremely blurry in the other for a month. Cue headaches. - Post enhancement, I'm still not seeing clearly in one eye. Pros: - Price for surgeries here are half the cost of most western offices. - Medical assistants and other doctors who assist with check-ups are super sweet and professional. They were sympathetic when I was feeling disappointed.

I've only purchased glasses from this place and took my eye exam elsewhere…read more I had a great experience at Optometry on Orangethorpe from start to finish. Janine was extremely helpful throughout the process and took the time to answer my questions with no impression that I was wasting her time. The staff are very patient, knowledgeable, and friendly. I had a weird vision insurance snafu and they allowed me to pick out frames and options, and then pay the next day over the phone after they reconciled with the provider. There is a decent selection of frames at this store. I just received my glasses and the prescription is as expected. I'm not sure which specific type of lenses they use, but they feel quality and so far I'm more than happy with my purchase. Parking is right by the building and I had no issues in the late afternoon. I appreciate that they are open until 7PM a couple days a week. Sure it's a bit more expensive than Costco or online stores but I feel like the extra bit is worth it considering the services received.

I **was** a loyal customer of this office for approximately 15 years. Unfortunately, after their…read morenew phone system was installed, I'm reconsidering my relationship with them. While they send text reminders for appointments and notify you when your glasses are ready for pickup, they do **not** receive text replies. Voicemails seem to vanish into the void as well--after six days, I still hadn't received a callback. Even when I managed to speak to someone directly, they assured me they'd return my call within 20 minutes. That call never came. When I followed up and calmly voiced my frustration, I was met with excuses--short staffing, dissatisfaction with their new phone system, and little accountability. I understand that times are tough, but I'm exhausted by the excuses. Hopefully, the owner takes their staff's concerns seriously before frustrated patients feel compelled to share their experiences on Yelp.

Don't waste your time and go here. They pressure you for totally unnecessary "tests", especially…read moreif you are paying cash. Totally feel taken advantage of after going here. Not to mention the wait was incredibly long.

So, my mom came here a couple times earlier this year because her vision started going bad…read more Honestly, we've had no major problems, besides the doctor coming in later than we were told and how slow the whole process is in the waiting room. However, if you are not Korean, I would probably skip this place. Unfortunately, that's how a lot of businesses around here are; if you're not Korean, they won't give you the same quality of service.

Me tratan muy bien y me ayudo el tratamiento de los ojos resecados.. el ilux es bueno y tambien ise…read moreme cirugia de carnocidad antes... gracias Laser Eye Center Cerritos !

great service fast and affordable love the experience. All question where answer make patient feel…read morecomfortable

Do you know how rare it is for somebody to voluntarily write a positive review without being…read moreprompted or asked to do so? My family and I have been seeing Dr. Chao and his team for many years at both the Irvine and Fullerton locations - they are simply outstanding. In the past, we've done cataract surgery (for my dad), routine checkups, and most recently for myself, PRK surgery. In every instance, we've been absolutely impressed with Dr. Chao's team of professional, knowledgeable, and kind staff members. In 9/2020, I went to get a consultation about Lasik vs. PRK surgery with Dr. Chao. He patiently walked me through the relative advantages of each procedure and which was the right one for me. My PRK procedure (10/2020) was incredibly smooth; some of my friends had less than ideal experiences with other practitioners, but I'm happy to report my procedure and recovery process went perfectly. Dr. Chao and his team did an amazing job of caring for me, carefully explaining what I should expect, and always making me feel like I was being treated with the highest level of expertise. I just came in for my three-month follow-up and could not be happier I decided to work with Dr. Chao. It's rare to find such a wonderful team of medical professionals. I genuinely enjoy coming in to see Dr. Chao! My advice is to listen to the onslaught of five-star reviews (especially those from people who actually work in healthcare) and book an appointment with Dr. Chao's office. Don't go anywhere else - this is the type of care we should get from every single doctor.

Dr. Chao is wonderful. I had PRK surgery a couple years ago and I have 20/20 vision! Being able to…read moresee well right now is fantastic! I couldn't have imagined life this way as I struggled with near-sightedness for a long time. I recommend going to Dr. Chao for your lasik or PRK vision needs.

They actually got my glasses fixed after several months. They replaced the lenses and fixed the…read morereading part of the lense and finally got it right. I feel that it's unfair to leave them a negative review when they really tried to make things right.

I've been going to this office for a few years and really enjoy the care and service that I receive…read morehere. Dr. Tran is a very knowledgeable optometrist and his staff are very helpful and courteous. With my previous optometrist, I would get a rushed 5 minute exam with the doctor and the rest of the appointment is spent with a sale clerk who would try to upsell me expensive designer frames. At this office, Dr. Tran takes the time to thoroughly examine my eyes and address all my concerns. He goes over important eyecare education that I had never received at any other offices even though I had been wearing glasses/contacts for over 20 years. If you want a quick eye exam to get your glasses or contacts, then any office would do. But if you want a thorough comprehensive exam and want a doctor who truly cares about the health of your eyes, then I highly recommend this office!