We Joined CAC In 04- 22-25 Installed A Brand New A/C And Air Handler. And Home Protection. Had A Small Problem, And They Took Care Of It The Next Day ! No Problems, No Hassel, Just Professional Service, And On Time ! Thank You CAC ! Faith, And Lisa ! C. BABCOCK BOCA RATON FL. read more

CAC, Central Air Conditioning is a textbook example of price gouging in South Florida. Their quotes are outrageously inflated compared to other reputable companies, and when you question the costs, their customer service turns downright hostile. Calling them for help feels like an inconvenience -- to them. To make matters worse, after renewing my AC contract with them for $375, I tried to cancel just two weeks later. They flat-out refused to prorate or refund any portion of the payment. That's not just bad business -- it's predatory. Save yourself the money and the headache. Avoid CAC at all costs. If you complete an AI search, you will find that CAC, is nowhere on the list of reputable companies. read more

HORRIBLE CUSTOMER SERVICE! This is the most uncaring appliance repair company I have ever dealt with. I have had a service contract with this company for years, and this experience ensured I will absolutely not be renewing. The initial service call for my washing machine was on November 21. The technician misdiagnosed the problem, the company made me wait a week for the install appt, only to say that the part they ordered would not fix my issue. Then they properly diagnosed the problem and once again made me wait a week, only for the technician to discover the office had ordered the right part but for the wrong model number, so it didn't fit. Another completely avoidable mistake. When the correct part was finally ordered, customer service refused to expedite shipping, so I had to wait another 10 days for the technicians to come out and finally fix my washer. The problem was ultimately resolved on December 19, NEARLY A MONTH after my initial call--not due to complexity, but due to repeated errors and a complete lack of urgency. Throughout this ordeal, the woman in customer service who handled my calls wouldn't even pretend to care. She was dismissive, unapologetic and offered zero solutions. When I asked to speak with another customer service agent, I was flatly refused. The service technicians are mostly good and always nice but the customer service/office staff negate any goodwill the technicians create and ultimately ruin the customer experience. SAVE YOURSELF THE TROUBLE AND USE A DIFFERENT COMPANY! read more

Aweful serviece, dishonest. They did a routine maintenance for my house 4 weeks ago, supposed to clean things properly and claimed my fan and fan motor was on the way out for a 3-year AC unit. I paid for $200+ for the labor and the parts were under warrenty. Then AC kept shutting down past Friday night. I found someone else to come out on Saturday for they CAC dont work on weekends. It turned out CAC have never cleaned my drainline. Very dirty. Condemspr service panal all dusts in there. WOW, what a dishonest company. read more

Been with them for 20 years. Today had one technician come and fix a problem I was having. On time, extremely friendly. Another tech went to my girlfriend, who now has a contract with them. She also had a technician come out and fix an issue. This technician was also extremely friendly and knowledgeable. read more

Last 2 times I got service , it wasn't covered and they couldn't even fix the light switch on the stove even if I paid . My husband fixed it . Now I had the AC repaired had to replace the unit outside which was under warranty Installed by them and still paid $1100 .for labor , and they refused to give me an itemized bill . Said they don't do that ! read more

On time professional excellence service did a complete air conditioning check technician was very helpful too

I am not surprised to see the 1* rating. I have used CAC for several years on 2 of my properties and have noticed a steady decline in their service levels - appointments several days later, tech's/plumbers that don't know their work and need repeated visits and attempts to diagnose/sometime misdiagnosing issues that costs me $$$. I have been happy with a few of their tech's but mostly not. But today takes the cake. The service from them - Beth and Faith was abysmal. They were rude and spoke like they were doing me a favor. Didn't take the time to listen to what I was saying and simply repeated their sentences over and over again. It's like they didn't have the intelligence to hear my problem, process it and provide me a better solution. I called to report an AC service, they now demand a credit card JUST IN CASE they find the issue to be a drain line or something. In ALL other instances they call me with a price AFTER they determine the issue and the cost, then they ask for my CC if I approve it. But today it's a different story - they changed policy and didn't inform the customer. I guess this is my last year with them. Will need to find someone better and interested in my business. I asked to be able to leave a message for the owner but was denied and told that she would convey the message. Lets see if she does. read more

The worst customer service I have ever experienced. They r the worst. Incompetent front office. If the owners knew how many customers are not renewing they would fire the staff especially Lisa in billing. read more

Avoid Avoid Avoid! My mom's dryer wasn't heating. CAC sent a tech out. I told him what was wrong with the dryer. He said okay I know what's needed without looking. He went out to his car and came back with receipt for parts they would order. I didn't hear from CAC so I called company 2 days later. I was told he hadn't written down the make, model or serial number so they couldn't order part. I was told they would contact tech to see if he had the info and call me back. Never heard from them. I called again two days later. They hadn't done anything. They said they would have to send the tech back out next week. I told them to forget it just refund my money since the point of having tech out was to get parts ordered. He did not do what I paid for. They refused. I feel like I was scammed. Especially since I had to keep calling them. They made no effort to reach me to resolve the issue they just wanted the money from the visit. read more

Zero Stars if I could. Unreliable, unprofessional, and a true disgrace to the industry. I found them to be completely deceptive. Their sales team will flat out lie to you make a deal, but their documents have microscopic language and states the contract covers nothing. You are forewarned. Do not engage with these crooks. read more

No stars if I could. Heed my warning! This company is THE WORST. They have a 1.5 star overall rating for a reason: they suck. They "assessed" my central AC unit and with no clear explanation of the problem, said I needed to replace the entire system for $3500. Being a savy consumer, I contacted a highly rated company on yelp for a second opinion, who came out within an hour and fixed it for way less than $3500 (under $500). They were honest and professional. Please, do yourself a favor and at least get a second opinion!! Don't trust these people. I worry for the elderly who get taken advantage of in this area. I hope my review can help at least one person from spending a lot of money unnecessarily. read more

Central Air Conditioning - "Diagnosis" of AC unit aka cost to replace entire system for $3447. What a joke. - Heating & Air Conditioning/HVAC Near Me - Deerfield Beach, Florida

My air conditioner was working fine. I had a concern that I wanted an AC guy to look at. So I call Central Air Conditioning. I tell girl my problem and she recommended getting a service contract. I agree and she transfers me and I set up contract. They send truck next day. After he finishes they said I have to pay for visit even though it's included in service contract because it started to close to beginning of contract. Mind you that my air conditioner was working and could have waited for however long they needed to start my contract. Horrible customer service is because I guess they are to big to care after seeing other poor reviews. Especially bad was Ali in contracting and also girl who initially took my call. I would highly recommend that you do not use this company especially since there are so many options out there. read more

Central Air Conditioning - Van - Heating & Air Conditioning/HVAC Near Me - Deerfield Beach, Florida

CAC replaced the ice maker in my Frigidaire gallery 5 months ago and it has now broken. I called them and they wanted to charge me a 165 service call. The part is warrantied for 1 year. They said I had to pay the 165 and they could not guarantee the warranty. DO NOT DO BUSINESS WITH THESE people THEY ARE AN ABsolute scam.., William Gordon delray beach read more

Terrible company and customer service. Appointments are always a week or more out even for a broken air conditioner in the FL summer. Have had contract for 2 years and will never renew/use them again. Technicians have lied about gate not allowing them in and not showing up. Replaced "low voltage fuse" in AC just to have another company come 6 months later to tell us the AC isn't working because the same part CAC apparently replaced for $165 needs to be replaced. Every time they come out they charge you because it's "not included in the contract." Last tech to come to fix our AC removed our Nest Thermostat because didn't know how to use it only to replace it with CAC's old/manual one and charge us almost $200. Do not use this company or be scammed by their annual contracts that cover absolutely nothing. read more

I called this company for an estimate on repair or replacement of my AC Unit. They came to diagnose the issue, and promised to provide a written estimate and breakdown the following day. When I did not receive the written estimate by the next day, I called again and advised I was waiting for the written estimate for the repair and a separate one if I decided to replace the unit. When I received no response I called them again. This time I was told they would not provide a written estimate or breakdown, nor would they refund the cost of the service call ($135.00). I feel this is dishonest and unethical. They did not complete the work, did not give me any written estimates, and still kept my money. I agree with the overwhelming number of reviews giving this company 1 star. read more

BEWARE OF CAC If I could give a minus 5 that would be perfect for them. We have a contract with them since 05 and basically had very few issues in the house. The ones we had prior to our last one were minor and easy fixes. BEWARE the contract is very restrictive and they charge for everything out of the ordinary. Their work is sloppy at best and the manager is rude, rude, rude. Our last contract with them. BUYER BE AWARE! read more

I would give zero stars if I could. On April 14 we contacted my property manager (rental) to say we were having a problem with our dishwasher. Manager sent me the number for CAC appliances and I made an appointment for ONE WEEK LATER. That was the earliest they had. So they were scheduled to come yesterday at 3:00. When they didn't show up I called and they said the technician came at 10 AM to the gate but they could not get a hold of us. We were home all day. When I called the gate they confirmed that they had NO RECORD of any service people coming to see us. The next available appointment is MAY 2. CAC were rude and unwilling to bend or accommodate me at all. They LIED about their technician ever showing up. AND they completely screwed up the appointment time, with NO APOLOGY. Instead, they blamed ME for not being home at the scheduled time. Worst non-service ever. Buyer beware. read more

We have been customers with CAC for nearly 30 years. When our complex dropped them, we stayed loyal. But once our present contract is up, we will not be continuing with them. They used to be honest and reliable. They are as far from that now as possible, and they are especially bad, when it comes to ACs. They tell you one thing, and then they do the opposite just to get you to pay more money. I can no longer say a good word about this company. We have had too many problems with them, recently. Next time, we will be going with someone else. For anyone looking for a service company, I sincerely suggest you look elsewhere. read more

I had them for about 20 years, they have just been okay. I took out the yearly contract as always since I did rent my place out just in case my tented had a problem. But just sold my place and called to cancel the contract they will NOT give me back the difference for the time left on the contract of about 6 months. So for this reason alone I would not recommend them to any body ever again. I did find at times that the person they would send out to the apt didn't know what they were talking about. A couple of years ago one guy said I had mold near the A/C so I called in a specialist to only find out it was dust, the guy that came to check it out was very nice and didn't charge me for the call. I have a number of example about the guys that work there but I think you get the point. I would NOT recommend this company ever again. read more

I have never seen such an incompetent company! Wow, I wish I had read these reviews before contacting them. First, they contacted due to a shower plumbing issue. The useless tech came to asses the situation and broken the apartment's main water valve (completely unrelated to the shower issue). The company refused to take responsibility for the main water valve. They scheduled for an appointment for their first available openings, almost 3 weeks after the incident, nuts! It's an emergency, come on. 3 weeks after, without water in the whole apartment, the company cancela the call the day of the appointment and says their next available open is TWO WEEKS from the day they cancelled. So pissed and would like to trash this company a bit more but hopefully the readers get a sense of your future if you hire these individuals. read more

my 96 yr old Mom sold her condo in FL that had a CAC repair contract on it for years. she was told she could not get a prorated reimbursement on her annual premium when it still had 6 months validity on it when she requested a partial refund. sad that some companies talk service but don't mean it. read more

We had issues with both aged condensers on our recently purchased home. After a very professional service call and assessment from "Rene", we decided to replace both of these older systems (there was no "sales pitch" from Rene -- he was very experienced, knowledgeable and informative and even advised that we could get a bit more use out of our 2-ton unit after he recharged it and cleaned the coils. He did recommend replacing the 5-ton system). We were provided with a prompt and very reasonable quote and as service contract holders enjoyed an approximate 5% discount on top of that. CAC Project Manager "Lisa" and Contract Manager "Faith" were both helpful and patient in assisting us during this process, and Faith reached out to us after the project with a follow-up call to ensure that we were satisfied with the installation. The 3-man installation crew, led by crew leader "Wilmic" were most professional, respectful of our home and kept us informed throughout the installation. Based on our experience with CAC after the purchase of our home, we would most definitely refer CAC to our friends, neighbors and business associates. Thanks CAC! read more

this was the worst experience of my life they were here 5 times they diagnosed whatever my issue was I paid for their $135 diagnostic and then their diagnostic was for me to pay $300 to clean my coil because it was frozen over mind you to say that I have them do the job after I have accumulated the money I'm on Social Security so it's very hard for me to come up with an extra $300 but they came back clean my coil not even two days later it froze up again. They sent another technician out every time they send a technician out they would not bring the necessary ladder that was needed to go to my roof so they would have to postpone me for two days and two days here two days there , and this is when it's very hot and air conditions need it. I have people here that are sick that are on elder care. They really did not care after I paid them the money for them to fix the problem they had to come back for more times because it kept freezing over and every time they came they said all well it was a cap here or it was a pipe that we needed to clean or we need to do something else for it to work. now at the very end they sent the senior advisor to come over and they tell me that I have to replace my motor which will cost me $1000. These people are crooks. They do not know what they doing. The technicians barely speak any English? They have no idea what they're doing and if they do know what they're doing that only means that they are scammers on old people to take their Social Security money, I live at Poinciana on the golf course. I want everybody to know in Lake Worth Florida. Do not hire these people. They are horrible. They are not empathetic to anybody's problems. They do not care if you're sick they just want to take your money and after they take your money, don't fix your stuff they tell you I'm sorry I don't know what to tell you, but we're not giving you any refunds back. These people are crooks. These people are crooks. These people are crooks. These people are Crooks . Do not use these bastards read more

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If I could give this company no stars I would. They are nasty, vindictive horrible people. I have not had air conditioning in my apartment since Saturday afternoon because apparently one of the parts broke down. I didn't know what was wrong so I scheduled an emergency appointment in which I was charged 90.00 so they could fix NOTHING!!!!! The guy who came out was very rude and patronizing. He said he would try to come back the next day with the part to fix it, of course this didn't happen and now they cannot get to my apartment until Thursday to fix it!!!!!!!!!! I made a complaint with the BBB and if you are not happy with them, I suggest you do the same. I am most definitely cancelling my contract with them and finding a better company to work with. read more

Had CAC come to our home to clean our vents Very nice service men . Make sure you remove all valuables so that you will not find money and jewelry missing. read more

These guys are just bad business. STAY AWAY!!! This review is based on my most recent experience with this company. My in-laws had an annual service contract with this company for many years for all their appliances in their home. Back in September 2019 my in-laws needed a new AC system for their home. For $4,000 they installed a new Rheem unit with CAC. The unit performed flawlessly for a short time until the unit started to shut down. On their (CAC) service call they would drain the lines and check the unit and it worked fine until again the unit failed. After numerous failures over the next few moths the unit failed again at the end of June 2020 (9 months after new unit was installed). My 80 and 90 year old in-laws were left without AC for 5 days and there was no sense of urgency by CAC to get the issue resolved immediately. Mind you the heat at the end of June was oppressive to say the least, even by S. Florida standards. I stepped in on Monday 6/29/2020 and had my AC company go there on an emergency basis to get the system running. You will see by the picture that the drain line was configured improperly (picture with level) which is why the unit was stopping frequently. In addition the unit needed a new expansion valve (part covered under warranty but I had to pay the labor). An additional diagnosis by my tech was the big duct box beneath where the air handler is installed needed to be rebuilt. While NOT the responsibility of CAC, an experienced tech should have recognized this and recommenced it to my in-laws and given them the cost to do so, but of course they did not. In the end I had my in-laws sever ties with CAC and I had the unit fixed and rebuilt accordingly. The unit currently works perfectly with new recurring issues. As a follow up I wrote a letter to the owner of the company Richard Sabarese looking for some type of reimbursement for my expenses or even a return call from him. What I got was a call from customer service rep offering nothing and stating to me the services were done to my in-laws satisfaction. After my conversation with the rep she asked to give her a week to talk to the owner and she'll get back to me. Like she promised I heard from her this morning and the only offer we received was for another free year of contract maintenance. thanks but no thanks. And still o acknowledgement from the owner. I run a business myself in customer service and if I received a letter like the one I sent, you can be sure they would here from me, the owner and not some customer service rep. In closing it would be my recommendation stay as far away as possible from this company. Their techs are not qualified and for sure they get an F in customer service. They were borderline on elder abuse leaving seniors without AC for 5 days, especially being a new AC unit. First few pics are before and then there are after pics read more

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Our outside condenser fan stopped running after a few minutes tho the compressor continued. Called CAC which we had used previously. They scheduled a 2-hr slot the next day. They arrived about a half hour late. Said the fan motor would have to be ordered and replaced and it would take 3 to 5 days. It arrived and was installed 4 days later. We were not thrilled in the delay during this hot summer but they were communicative and the install was quick. The repair guy, Ian, did wear a mask. The charge was $135 plus parts which were $125 for the motor and fan blade which was a good price for the parts. read more

My problem is not reading other reviews before giving them money for a service contract. To say horrible, outrageous, scamers, etc. would be to list their better qualities, in my opinion. Called today to report my refrigerator broken, which led to a questionable partial diagnosis, which included a fee for finding a freon leak (just to find the leak, and not included in the contract) and being told that the compressor had to be replaced, BEFORE the leak could be found. I asked that the Company tell me that the parts would be covered, and they would not, until I paid the fee for finding the freon leak, which wasn't found. Perhaps the rating system should include negative stars. read more

I have had a contract with CAC for two years. Thankfully I have not needed them except once a month ago when my ac died and it was 95 degrees. I called on a Wednesday and they said we are sorry but we can't get there until Monday. I explained that I had recently had a heart procedure but they really could not come earlier. Therefore I had to call a private company to come. Today I called them for a service call because I noticed that they ac vent in my closet was not putting out any air. I had had mold in that closet so I am careful of the conditions. Today is July 18 and they told me that they could not come until July 27. Unfortunately I must be out of town then but they told me I should get my house sitter to come. He has been exposed to covid and is quarantining. I am totally unhappy with this company and will not renew my contract. Evelyn read more

If I could give zero stars I would. Worst company. The day after a technician came out the AC stopped working. Company won't send another technician for five days unless I pay $90 on top of my annual contract. I've been a customer with this company for over 10 years. They are always looking to make more money off their customers. Worst customer service! Asked for a supervisor and she refused to take the phone. They have no desire to please their customers. I have contacted the BBB hopefully they will be able to help resolve my issue. Please look for a more reliable service company. You will be sorry if you become a CAC customer. *UPDATE* caved and paid the $90 for a tech to come out. The tech was so rude, condescending and arrogant. Complained the entire time. Now I have a huge water spot on the ceiling because he must have kicked the drain pan. Need to schedule another appointment. read more

This company is terrible--they have no parts in stock and misdiagnose problems so it takes forever to get things fixed. They were sent to fix my microwave--the first technician misdiagnosed the problem and put in an order for a replacement fuse (that of course they didn't have in stock). When the part came in and they sent someone out to install it, that technician said that actually the door switch was broken and that's what caused the fuse to blow. So they now had to order a door switch--because again they keep nothing in stock. I told them to order it and they had my landlords credit card on file with authorization to charge it for parts. Fast forward a week and I hadn't heard anything so I call them and they said they hadn't ordered it and were waiting on authorization that they already had. I ended up just buying a new microwave because these guys would take 3 trips and about $200 in parts and labor to get anything right. Do not use them--you will just end up as frustrated as I was. read more

Last week, CAC installed a new a/c in our condo. Ordered it Wednesday, was here Thursday and installed it. Lloyd and Hal did an excellent and careful job. They were wonderful to work with. Yesterday we had our clothes dryer vent cleaned out. Again, much to our surprise, Lloyd and Hal came to do the work. They, again, did a very good job. We have been with CAC for many years. They work with us all the time, especially when we need them to get here timely. They really try! read more

The worst service company. We have been without air-conditioning for over a week. All we get are excuses!!!! They do not return calls and have nothing but stories as to what is taking them so long to get are unit operational. read more

Entered into service contract with these after installing new central air system. Biggest mistake. Unresponsive, dilatory, awful customer service. Zero stars if possible.. read more

I had a contract with this company for a year. Then the day before the contract was to expire I was called by them and I renewed it. As I was out of town and I inadvertently forgot it was up for renewal. But she called and I paid it, it was still under contract. The next day, coincidentally my air conditioner motor blew. They came charged me $90 for an emergency visit and did nothing while I had a guest with COPD living in the house and said they didn't know when they could fix it, maybe in a few days. They gave me such a hard time, saying it was pre-existing and then Beth the manager with an attitude called two days after the unit broke and said it's not under warranty and it would cost me over $721 to fix the unit, where it clearly states that I'm covered for all parts. I did not use them to fix the unit . I got another air conditioning person to fix the unit. Be careful who you have your maintenance agreement with! read more

I called and spoke with LINDA and advised I had a coupon for $2790 for a complete change out with no hidden charges and she advised they will send a technician out this afternoon. Kingston came out and looked at the outside unit opened up my closet inside but didn't check anything, called the office and spoke with Lisa and Lisa said it would be over $3000. I advised I had a coupon for $2790 and she said that coupon was expired yet it has no expiration date. She said a new packet came out with a new coupon that's $2950. Then said I had to pay additional charges because I live in a condo yet my neighbor just had theirs done last month and paid the $2790 for everything no additional charges. The coupon states no hidden charges! Lisa was extremely rude and kept on saying "can I talk can I answer" yet I was trying to ask a question as to why they had additional charges when the coupon clearly says no hidden charges. When I tried to call back and speak with LINDA who did not tell me the coupon was not valid they told me she was gone for the day and transferred me to Lisa who was rude all over again. Not sure how this company puts out a flyer that says their Better Business Bureau rating is a plus yet when you look on the Better Business Bureau website their rating is only 1-1/2 stars! Seems like between the false Better Business Bureau rating and the no hidden charges statement as well as no expiration date this company puts false advertisements out to the public. Unfortunately I did have to choose one star in order to post a review or else I would've given them a 0. read more

Central Air Conditioning - Proof there is no expiration date on the coupon. - Heating & Air Conditioning/HVAC Near Me - Deerfield Beach, Florida

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Crooks. I would never use them again! I was moving, so I asked if I could pay by month, they said no, pay by year and ask for a refund for portion not used. When I called for my refund, they said they do not give refund, and I must have misunderstood. Customer service was rude. read more

I have to add my annoyance at CAC. I have an AC contract for seven years. Have never needed service. Call today for the first time for an actual service call. My condensation line was clogged and my normal maintenance that I do would not clear the clog. Called to have a technician come only to find the condensation line service is not included in the contract. They wanted $50 additional which I agreed.to. When I asked when I can get an appointment I was told in three days. I said I have 2 free maintenance calls that should cover that, they said that would be 3 week. They clearly don't want to do service they just wanna collect money. I told them not to contact me as far as contract renewal. sign up at your own risk. read more

I had an appointment the day before Christmas in the afternoon. Earlier the same day I received a call from CAC asking if the employee could stop by earlier that same day. I replied no since I had a morning appointment. They said they would have to reschedule due to the office closing early that day. Question, when did they know they were closing early? If they knew this a week out, why did they not inform me at that time? Then I moved the appointment to the following week from 10 am to 12 noon. They called me that the guy would be late and could we move it to 12-2. I said ok. Then at 2 pm they called and said that the guy would be there within an hour. I cancelled the appointment. I waited all day for this simple tune-up on my A/C unit. Also they installed my new unit in 2017. Did I make a mistake recommending them to a friend and using them for my work? read more