I'd give AR Williams a mixed but fair review…read more I initially called because I have a 7 to 8 year old Mitsubishi mini split in my garage that had stopped cooling. After calling several other HVAC companies that weren't interested in working on a mini split, someone else in the construction industry recommended AR Williams. When I first called, I was told they generally don't work on mini splits either. After explaining that I also had a conventional split system in my house that needed attention and that I wasn't interested in hiring two different companies, they agreed to come out and look at both systems. The technician who came out was excellent. He was professional, courteous, knowledgeable, and took the time to explain what he was seeing. He quickly determined that the mini split had lost its refrigerant charge. After adding R-410A, we were immediately able to hear the leak coming from the indoor head unit, confirming the system had a refrigerant leak. At that point, he discussed replacement options. They preferred replacing the system rather than repairing an older R-410A unit, while I decided I'd rather look into sourcing a replacement indoor head myself. My only real complaint is the pricing model. The technician spent roughly an hour and a half at my house, and the bill came to just over $600. Coming from the construction and service industry myself, I'm accustomed to straightforward hourly labor plus material markup. AR Williams uses flat-rate, software-based pricing where each task has a predetermined price regardless of how long it takes or the actual material cost. That's simply not a pricing model I'm personally comfortable with. I don't have any complaints about the technician or the professionalism of the visit. In fact, I'd happily have him back. My decision not to use AR Williams again is based solely on their pricing structure, not the quality of the people they employ. If you're comfortable with flat-rate pricing, you may have a different experience than I did. It just isn't the right fit for me.

My AC went out at 8pm on Thursday night. I called to inquire when they could assist me and they had…read morea call-taker ready to assist me immediately with scheduling an appointment for the next morning. First setting the appointment was a breeze with an instant text confirmation. I received a confirmation text when the tech was enroute. Tech was friendly and knowledgeable. He explained the issue and how he would fix it. This was a new home I bought 7 months ago and the previous owner apparently didn't do many services on the unit. He thoroughly cleaned growth that was discovered which I absolutely appreciated as my son has allergies. He called the owner "Adam" to get some pricing for a new unit installation. This ac of mine is 11 years old. So, it will be time to replace. The tech had me up and running within 30 minutes. System needed a flush to drain the pipes. Needed a cleaning. All done for a super reasonable price. They offered me about 8 options for a new AC unit and handled that ranged for Savings to super delux but did not push for a sale. Simply explained the benefits of each system. They honestly didn't have an issue recommending and suggesting a cost savings unit. So they aren't trying to bleed you dry by selling you expensive things you don't need. I greatly appreciate that. Lastly, this company is out of Lake Worth in West Palm Beach and I'm in Port Saint Lucie. They have no issues driving the hour to reach me. If you have an AC issue and want a friendly company that you can trust, give this company a call. Honest, professional , and very reasonably priced. I will use them any chance I get. Thank you to all involved and looking forward to staying cool this summer.

These people are really on their A game. I called several AC companies and none got back to me…read more These folks got back to me within the same day, and sent someone to inspect the attic within 24 hours. They told me the inspector would be there between 9AM - 12PM. He was there at 9:01AM. He let me know that my ducts were BUSTED. Like really bad. Gaps everywhere, broken stuff. The "Miami special" he called it. Showed me videos of all the issues to verify what he was saying. Although at first I thought the quote they gave me was a bit on the higher end, after I saw everything they did I've changed my mind and think the quote was honestly very fair. They replaced all the ducts in my attic, hung them (they were lying on the floor before...), replaced all the vents, covered my entire house in plastic, added an air return to a bedroom, picked up all the debris when they were done, and did all that in just like 3-4 hours. Honestly these folks are incredible. Shoutout to Amit. Such a friendly and funny guy. He took the time to explain to me all the issues he was seeing and why they mattered. He was the first one in a line of guys to finally explain that the master bedroom was so hot (5+ degrees hotter than rest of the house) because it didn't have a return. Once they installed that it feels like I have a new house. I've never slept better.

Work done: Duct cleaning (14 ducts), air foil cleaning, install of uv light, and a custom sized new…read morefilter. Ruben was very responsive and his crew was friendly, professional and they did a spotless job. Everything was covered in plastic and all I did to prep was move stuff out of my a/c pantry closet and removal of a few of the more breakable objects.

Thank you, Marco, for rescuing my malfunctioning Air conditioner, once again!…read more I love knowing that when something goes wrong with my A/C, help is only a phone call or text away. Marco is professional, friendly, and compassionate. Of course, he fixed the problem, plus checked over other issues as well. He doesn't withhold information, nor try to add on any extra services; that being said, if he did recommend that something needed to be replaced or upgraded, I would say yes in a heartbeat, because I trust him completely. Due to his help in the past, when I did find the a/c having an issue, I wasn't stressed at all, because I knew that I was in good hands. Thanks, Marco!

While I ultimately didn't need service any longer I wanted to share my positive experience with…read moreMarco. He was very prompt in returning my messages and was willing to come out same day. He asked questions beforehand to ensure a visit was even needed. I appreciate him trying to save me time and money. Will definitely be doing business with him in the future if I ever need AC service.

Alex the Ukrainian ac tech was a perfectionist. He took his time and diagnosed properly. Didn't…read moretry to upsell me crap and got my system running perfectly again and was fair about the charges. Aura has great people answering the phone and courtesy in getting prompt repairs.

Excellent service and technician. Very profesional from the technicians to the call service team…read moreto scheduling. The commuication was great. First A/c company in years that I have provided 5 starts. If I could they deserve 10 starts!

Kentron was very professional and knowledgeable. He was a great service technician and did an…read moreexcellent job.

I called them and they were super friendly and professional. Dan came at the right time and did an…read moreamazing job. I'm seriously considering them to be my A/C team for my condo unit. Very pleased with them.

Gustavo is very professional very trusting, easy to talk to…read more Gustavo very honest and fair in his business, and yes ! I will be using him again as my air conditioning repair man. Thank you , Gustavo.

Found Khoolex thanks to these great Yelp reviews, so thank you, fellow reviewers!…read more From the moment you speak with Adriana on the phone and meet Gustavo in person, you know you're in excellent hands. I had a new AC installed and couldn't be happier with how smoothly everything went. Gustavo is knowledgeable, fair, professional, and incredibly nice....the kind of person you feel completely comfortable trusting for a project like this. I'm so happy I found this company and highly recommend them!

Said he put UV light in (lie) Could not find his cfm…read moremeasurement tool We trusted him and missed work and he missed three appointments. We spent a fortune and now have to get work done to correct his incompetence. Definitely do NOT recommend.

HIGHLY UNORGANIZED EXTREMELY RUDE…read morePOOR COMMUNICATION I started planning my move by hiring cleaning service, movers and HVAC cleaning on September 5. Sydney put me down for an appointment on the 18th of September. The morning of the appointment at 6AM, I HAD TO CONFIRM. He said that he was running late on his appointments, and could I do a noon appointment instead. I said no problem. At 12:15, I called Sydney asking if he was on the way. He hesitated to respond. Again, I ask if he is on the way. He once again hesitated. I asked again, and he responded that his tech was still in Stuart. My new home is in Lake Worth. When I started to panic thinking I would have to wait around for another couple hours, I told him I would be there until 2PM and hung up. He called back and SAID HE WAS FIRING ME. He said he didn't appreciate me raising my voice. I could not believe his lack of communication or that after all my careful planning that he would fire me. PLEASE DONT WASTE YOUR TIME MAKING AN APPOINTMENT WITH THIS COMPANY. It was the worst Yelp experience I have ever had.