No communication from sales, finance, or service. I had an appointment to look at a car that was sold when I got there. I did purchase another car but left without some of the paperwork. Left messages and texts requesting the documents - never heard back. I had to get management involved. One week with my certified car and it was in for service. No calls or updates from the service department. Finally got my car back - had it less than a week and it is back in service again for a check engine light. This is a certified 172 point inspection car. No reason for this. read more

Boyfriend went there to buy a car. Test drove it said he wanted it said he'd be back the next morning to buy it when he went there they said sorry it's sold. He even had put a deposit down. Sketchy sketchy motherfuckers. read more

I purchased my 2019 Hyundai Tucson new from Central Hyundai in Plainfield and have consistently utilized their service department for maintenance tasks, including oil changes and new tires. I maintain my vehicle regularly and have been diligent about its care. Although I have had mixed experiences with the service personnel in the past, I recently encountered a courteous staff member who provided commendable assistance. Nonetheless, my most recent visit left me dissatisfied with the service I received. I attended an appointment for a routine oil change with only 28,973 miles on my vehicle, and was present for the first appointment of the day at 8:00 a.m. Unfortunately, I encountered a 90-minute delay, after which I was informed that my vehicle required new spark plugs, a cabin filter, and a rear differential fluid change. Regrettably, I failed to inquire about the total cost before the start of these additional services, assuming the extra expenses would amount to approximately $150. Moreover, the service staff did not provide any information regarding the costs associated with the recommended services when initially discussing my vehicle's needs. I ultimately left 2.5 hours later with a bill totaling $619.86, less a $50 coupon, which was very unexpected. During my drive home, I began to feel that the costs were unjustified. Upon consulting knowledgeable individuals in automotive maintenance, I was advised that, given my vehicle's low mileage of 28,973, such extensive services were unnecessary. Consequently, I feel that I was unfairly treated. overcharged, and have decided to discontinue my patronage of Central Hyundai, Plainfield. read more

Ifkyk to hell with audi, the gti is the most enjoyable driving experience at the best price point and central will keep your driving machine on point. Been a customer for years and reccomend this dealership. read more

Dishonest sales people! I saw a vehicle I was interested in buying. I called and spoke to a sales person. He confirmed the price on the phone. I provided documents, submitted a credit application and credit card for deposit, and made travel plans to pick up the car. He calls back the next day saying there was a typo and the price is thousands higher. Don't waste your time with this dealer. read more

For VW Service dept (oil change): It's all about the waiting room and amenities for me. Loved that there was coffee, vending and restrooms nearby. Staff was friendly and prompt - read more

Awesome experience purchasing from Central Auto Group. Staff was patient and helpful and got our family into a great car. Thank you Chris, Asa & Stacey. We'll definitely be back! read more

don't waste your time here finance dept.is so incompentent a 2 yr old could do much better. bought a 2019 hyundai new then they screwed up by not adding my name to the title just my husband after 50 times of telling them. now 2024 my husband has passed and i paid off the car.i was told i have a refund of 600 for a gap insurance that was never used. they referred me to the gap insurance company which in turn was told central hyundai had to send me the refund. when i called them they never returned my call. now i have filed a complaint with the attorney general,better business,and consumer protection. STAY THE HECK AWAY FROM THIS INCOMPENTENT,CORUPT,SCAMMING BUSINESS.betty perkins read more

Service department thinks they are so sneaky. When you buy a vehicle here they give you four "vouchers" for a Free oil change and tire rotations. So when you go in to have your vehicle serviced you present the voucher and there you go, a free oil change and maybe a tire rotation. Or so you think ! Make sure you double check your invoice and specify that you want a tire rotation. Twice now I've had them tell me that they only rotate the tires every other visit. Ok then why do my vouchers each state " 1 Free Oil Change AND Tire RotationBoth times I made them complete the FREE tire rotation. And I plan on doing it for my FINAL free oil change and tire rotation. And by final I mean never set foot in the door again after it. It's amazing how cheap STEALerships are. This is a typical disregard for customer service and is a downright shame. They offer you the oil change and tire rotation for FREE and then skimp our on the offer telling you that you don't need it. I will use my final free offer and not return back. They try to play it off like "oh you had one last time so we didn't do it" NO. You offered the service. You preform it. I don't care if I don't need it. read more

I don't usually post reviews but my experience at Central Auto Group has motivated me to warn others. My wife and I went there after hearing the ads on the radio. We were not planning on purchasing, just looking but we were approached by a nice seeming salesman who treated us like royalty - we left after picking out a car that seemed like it would suit our purposes. Then...the next day the salesman called and said we had been approved but not at the monthly payment my wife and I agreed on but told us we had to come down to discuss various options they had to offer. My wife and I returned the next day to "discuss options" and we were shown the model our numbers could let us go home with. Let's just say we were promised a rose garden but they had a bouquet of dandelions waiting for us. They couldn't have been more condescending and couldn't be bothered with us at all. Oh well. Lesson learned. Unless your credit is perfect I'd stay away from this place. read more

Went to the dealership and they dented the trim in n the exterior not so good service

WARNING: DO NOT DO BUSINESS HERE... My car went in here to be serviced after just recently purchasing a vehicle here... 3 weeks after I bought this vehicle, the car would NOT shift out of park leaving me stranded an HOUR AWAY FROM HOME. I called one of the techs here and they advised me that it was the shift lock button, and that needed to be pressed down to unlock the shifter... Well let's just say this ended up happening several more times. Eventually the car was towed by Central, where they then took a week to service the vehicle and diagnose the problem... The techs have no clue what they are doing, and multiple times I had got hung up on when asked about my vehicle. In the beginning, the techs seemed to have NO CLUE what was wrong with the vehicle and provided little to any support whatsoever over the phone. This will be the LAST purchase I make here and I advise anyone looking to buy a new car to GO ELSEWHERE! read more

Worst experience! Axel was hounding my mother to turn in her car because the lease was about up. So, we go there Thursday late morning to see what's up. Axel has a deep accent and hard to understand. We looked at a few cars and settled on one.. Just so happens the finance department wasn't in that day..... Axel said "I call you tomorrow at 12pm". No call.. Go down there and get totally ignored for 45 min by Axle. No coffee, No water. When offered to take a seat finally I had to drag a chair across the showroom because no one else seemed to offer. I'm handicapped!! Axel screwed the pooch. Meanwhile 10 other sales people standing around picking their noses read more

I had written some very positive reviews online regarding the VW sales people after we purchased or VW ID4...and those I will still stand by. We have had our VW since Oct 6,2021....We had leased a Subaru prior to this, and turned it in for VW to pay off our lease, as part of our VW car lease. Well, it is almost 2 months later, and my Subaru is still not payed off, and I am on the hook to make the payments to Subaru, until this happens. I've contacted VW finance/Pete many times, and just get the run around. Sick of this, I want Subaru to reflect this car is payed off!!! This is bad business. We have leased several cars (Honda/Subaru) and never had this issue before. Additionally, we scheduled an appt online to have the car serviced since a code came up that there was an issue. Made the appt online, and days later (the day of our appt) we are notified that we cannot bring it in, as the tech leaves earlier than our appt. My husband had even called and spoke to Vw Service a couple days ago, and they never said we can't bring a car in for service at this time...its only for oil changes after a certain time of day. WTF? So now we are told that they are very booked up. WELL, we are done with Central Auto Group. We will take our service business and future sales to another dealership in the area. Sorry Central Auto Group...you lost a customer...I should have listened to the negative reviews, but gave them a shot. I still think the Sales staff for VW are great....maybe they should be running finance/service departments instead. read more

The general manager reached out to me this morning and was very apologetic about the miscommunications we had yesterday. While I was definitely not thrilled with my experience with them yesterday, Mike helped put my mind at ease this morning. read more

Terrible sales. They will lie to you. They will try to charge more than they quote you . Don't do it. You will get scammed.

Never had such a bad experience with any auto place more then I had with this place. Avoid at all cost. Price on repairs and parts are mind numbing read more

Lets see if yelp allows this now after 10 months I lived 45 mins away from this dealership but had a good experience with my last lease so I came back. I returned my leased hyundai back to central auto on Tues, Dec 26,2017 and ended up by getting a volkswagon tiguan. They didnt have what I wanted in stock but would have it the following day if not early thursday morning. I gave alex my deposit and even met with philipo. Thursday morning I received the call from Alex telling me the car is in and I can pick it up at 5:30pm. Once we arrived I asked him if I can transfer the plates from the other lease to this one, and he had to check. He then told me yes. I called my insurance agent and she said no, in Mass you cannot transfer leased license plates if you are switching from a hyundai to a volkswagon. Alex tried telling us she must be wrong. We happen to see the volkswagon salesman Jeff and we got to talking and he said the same thing to alex, you can not tranfer the plates. Alex assured us he would have it taken care of by friday and would have someone go to the insurance agent and rmv. So we headed back home without the car, but they made sure we signed all the paperwork before we left. Friday at 12:15 we get a call from alex telling me the guy just left to come to mass and do all the paperwork and we could meet him at the rmv @ 2:30 to switch vehicles only to find out that someone at central auto notory expired years ago so they crossed out 1 date and put In another so we left the rmv without our new car AGAIN. It is now the weekend and rmv is closed on monday because of new years, it has been 1 week since I gave them my deposit and still NO vehicle, Jeff from the Volkswagon dealership called me and said because of all the hassle I had to deal with they making the first payment on the vehicle for me. Very happy to hear that. Until the 3rd week of January and plenty of phone calls, Jeff told me that he and Phillipo signed off on paying the first payment, the OWNER of Central Auto Group would not. So No first month payment will be made by them. Its too bad because even with all the hassle I had Alex,Jeff and Phillipo were all great to deal with! So much for a returning customer. UPDATE: 2/21/2018 I just received a call from Jeff at the volkswagon dealership, The owner was issuing the check today, all I they asked was to please change my review to a positive one, Which I prob would of done.( and did do...For Jeff) Later this evening I received a call from the owner, first apologizing, then telling me that he was in Florida and just came back and knew nothing about the problem and he was very irate ( not exact words) that I would say bad things about the OWNER and telling me that I was lying in my review, and in order to get my check ( yep holding my check hostage ) I would need to get rid of my review AND forward him my new review so he can approve it! I told him to keep his check and would now be adding to the review He then calmed down alittle before starting back up telling me that he has 2 notaries at all time and it DOESNT expire.( apparently the RMV is lying too) I told him I did not make it up and to ask Alex, Jeff, Phillipo and the gentleman that went to the rmv. I told him I do not like being called a liar and that I am very honest when I write my reviews on any place I go. I do not lie on my reviews, nor do I exaggerate. He then told me he never said lied, and ( THIS IS ANOTHER GOOD PART) He records all his calls and will go back to see if he ever said that. I only later found out that THATS ILLEGAL without me being told before hand. ( not that I would of cared because he did call me a liar) I did agree to take down my review and he would issue the check. Well my review was revised to only say positive things about Jeff, Because Jeff was the only one trying to help me. And this review is back up! And btw he took his time to send the check I received it almost a week later. ( again not making sure his customers were happy) All this guy had to do was call and apologize oh and be professional about it instead he made himself look the the jerk ( in my opinion) that he is. As far as salespeople..Alex is very pleasant to deal with, Jeff is terrific, Phillipo was nice enough. The owner, for what I just experienced, should sell his business to someone that will actually make the customer wanting to come back. Way to go Mr. Cartwright, you did your own business a dissatisfaction! You should of just let your Good employees handle the problem instead of calling me yourself. Let me guess, you are going to try and make yourself look good but after all these yelp reviews and then checking out BBB and seeing your (your companies) response...Definitely sounds like those responses were something you would say after personally hearing from you. read more

I received a message from Tim, the store manager, asking me to contact him. I did and we talked about what happened. He was very sympathetic and even mentioned he could mail me a new part, since I've moved out of state. He asked me to email him the pictures of the broken part, and I did. I waited 2 weeks before emailing him again asking if he had received the first email and if there were any updates on my issue. His answer was: "I do see the damage and acknowledge what has happened their [sic]. The unfortunate part is you moved out of state leaving me no ability to invite you back in to have it looked at and repaired. I understand your frustration and hope you know that if you were here in CT I would have repaired it at no charge to you." Just awesome... read more

Worst experience. I was on search for a new vehicle for weeks. I finally thought I found what I was looking for. I met with a sales rep and within 15 minutes applied for my loan, within 2 days I signed my contract. They informed me my vehicle would be ready within 3 days. I had to call often for a status and was told the vehicle would be ready the following week. Again had to call for a status and they told me one day ready for pick up. I drove 35 minutes, car was dirty and outside. My sales agent not present the extra perks I paid for not completed. They agreed to fix the issue and drove my car to me unregistered and again dirty. They picked up and then took another 3 days to complete something they could of done first week, They also charged me for remote car starter, yet vehicle was Nissan equipped. One manger told me I did not pay while the actual dealer manager refunded me. They tried to steal more money and also it took 3 weeks for a car. Do not bother, The sales rep, management and service department do not communicate nor know to provide service. Worst purchase and service ever! 2017 Nissan SR purchaser. read more

VW Technician is not experienced enough to work on TDI! Changed the cover gasket about 14k ago. The mechanic ( not central VW) that was changing the oil alerted me that all injectors are seeping oil! went back to central VW, they confirmed all injectors are leaking and want to charge me again to fix them but adding the possibility of ventilators pressure in the engine maybe building pressure and that's why maybe all seals are leaking!! I give up with those people! They basically created a doubt that this could be a result of a different problem! They don't take responsibility!! I went somewhere else and they totally disagreed with there assessment!! will have it done somewhere else! DO NOT USE CENTRAL VW SERVICE IF YOU HAVE TDI not experienced enough! Interesting the service manager standing next to service agent while he was BS me! so if you want to change your gasket cover and injectors seals to be good for maybe 10k go to central VW SERVICE! shame on them. IM NOT DONE YET! read more

Update: Tyler was awesome. Not only did he listen to our story and complaints but he empathized and put his words into action. They went out of their way to accommodate our short timing and offered to drive the necessary parts to us. Sometimes you have a bad day but how you react shows true resilience and respect. Tyler exceeded our expectations and earned back his reputation. Thank you so much. This was the worst experience buying a car!! DO NOT GO HERE. I'm not exaggerating. Go home from the dealership and the car has a massive scratch on it. Didn't stop along the way. They are selling terrible cars and will lie to you on the phone to get you in there. Then, god forbid you are a woman, you get to wait the longest. And by long I mean entire days, then you show up, nothing is ready. No paperwork, no numbers, no car vacuumed and cleaned, I mean nothing!! Rude employees, they yell at you, yell. It's completely awful. Please do not do business with these people. read more

Less than 2 years after purchase, my Hyundai died, leaving me with a $19,000 loan and no running vehicle. Central would do absolutely nothing to help, not even so much as a break on the cost to diagnose the problem, they charged me full price for the oil change on my dead Hyundai, and when I presented a gift certificate, they would not fully honor it. I strongly suggest that you buy your car anywhere but here. read more

Do not recommend anyone use the ford service department here. I was warned but thought I would give them a chance...HUGE MISTAKE!! Dropped vehicle off for a same day recall. They managed to break off bolts in the head and now needed to have machined. Now they are telling me the CAM is bent. Mind you my vehicle had no engine problems prior to dropping off for the recall. HACKS AT THERE BEST!! read more

I still receive calls from their extremely unprofessional sales team trying to sell me another car after they sold me a Saturn suv that they told me was 4 wheel drive back in 2014. Turned out to be front wheel drive only. When I called to talk to them about the issue they told me I could return it so I went to do so and I had paid $10,500 for it but was told I was only getting back $8,000 cuz they couldn't return the tax and registration fees even though I wouldn't have bought the dam thing if I knew it was only front wheel drive. I will never do business with them again!! STOP CALLING!!!!!! read more

They guaranteed I would drive away today; sent someone to pick me up at my house 40 min away and when they didn't follow through on their promises, mind you, they approved me before I went in, when they showed me stained, scratched up cars, I said I wasn't interested. They refused to drive me home and left me stranded 40 min from home. read more

I came here today with my mother, they picked her up from our house in Baltic to go all the way to Plainfield because they guaranteed she would be driving away in a vehicle and when they showed her stained and dented cars on their lot she said she was not interested. So then they refused to drive us home, they picked us up... We walked home from Plainfield to Baltic read more

Today I had an appointment for an oil change. The woman at the front desk (who also made my appointment) was kind, professional, and wore a mask during our interaction. All customers present were also wearing masks. Unfortunately, as I looked around, I saw all other employees (4) mask-less. I also witnessed two separate employees enter customer vehicles glove-less and mask-less. I understand how difficult it must be for service technicians to wear a mask all day. As a cancer patient, however, my expectation was for the technicians to at least wear a mask and clean gloves while entering my vehicle. This would have made me feel better protected and would have exemplified to me that VW was doing there part to best protect their customers. I left without my oil change and will not be returning to this dealership for service. read more

I bought a used vehicle here. When I called to get a price, no one called me back. This was the specific vehicle I wanted or I would have gone elsewhere, they are so short of sales people that the salesperson was unable to respond to important things like arranging to pay and pick up my vehicle. If you can't find someone available for that, that's pretty bad. Not impressed!! read more

Leased a car from this horrid place. I am young and way inexperienced so needless to say I made a stupid decision. I was told many things about my leasing contract and all of it turned out to be a lie. I was moving out of state soon and informed the sales person of this and they stated a lease was my best option. Another lie. Looking back I can honestly say I hate this place. It should be closed because all they do is scam people. read more

I purchased a car 2 montha ago from Central Auto agreed to have the first 2 months paymnets made by them. I have been calling and asking why this haf not been done my sales person told me the bank would not allow it and they sold me the car for less money instead. I told them I did not agree to that and I want my money. A sales manager called me back and said he would take care of it still not done. Very dishonest people. This is on top of an insulting offer for my Lincoln. I would say stay away. read more

The salesperson was overall really nice and helpful. This particular situation happened that was out of his control. We went to go buy a car but due to my husband's schedule and the salesmen's schedule we had to wait till Friday to get our vehicle. We even put $1000 down on the car to show we meant business! We had the full amount ready to go for Friday. I'm just about to add the car onto our insurance because the saleman sent me the VIN number to do that when I call them back to ask a question I needed to know for the insurance. This is when the salesmen tells me that the owner of the company needed this car for their end of the month quota, tonight and other people are lined up to buy this vehicle and unless we can make it tonight then they are selling the car to someone else. This is after the manager and our salesperson had said no problem about Friday but the owner didn't care what was promised to us he wanted to meet his quota for the Ford cars. I would have worked this out with my family to get there tonight but with how it ended up I just didn't want to do business with them at that point. My husband had no way of getting there tonight because of prior events that are not cancelable. I'm very disappointed because it wasn't because of something we did and we had the money in hand to pay for the vehicle all at once but they wouldn't wait for Friday because the owner was all about a quota. I can understand from a business perspective but especially when they told us we were all good then to go back on that was really disappointing. Especially when we had to WAIT for the vehicle to be available because it was a trade in and we had to wait to purchase it! We were ready to buy it the day we had come in!! read more

Just bought a truck. Reasonable offer for my trade, great price for the truck. They wanted to make a deal. I recommend them.

Bought a Subaru from these guys. Only a year or so old appeared to be in decent shape. about six months later my clutch blew out on my way to new Hampshire for business. I had the car towed to the dealership and they informed me that the "platinum warranty" I had been convinced to buy did not cover that, and that it would be $1800 out of pocket, paid in full before I could have my car back. They proceeded to take two weeks to fix it and refused to offer any contribution to my rental car that I needed in order to properly do my day to day job. When I received the car back, the clutch was not done correctly. the flyheel was not properly machined, and first gear feels like a roller coaster with how much it chatters. I'd rather deal with it than go back. However, about a year ago I got a call saying the guy who sold your car left, I'm now your primary contact, how Is everything? told him the story he said oh my god that's unacceptable and I will see what we can do about this let me call you back. Never heard another peep. 0/10 do not recommend. read more

I drove 13 hours round trip from VT to CT to buy a truck. When I got there, the truck had a dead battery...then the truck bed that I was assured was a full box, was a NOT. It then took the dealership 5 hours to complete the paperwork and prep the truck. I was also told during the sale that if anything went wrong in the first 60 days they would cover it (CT State Law). Well ,it did and they still haven't reimbursed me for a repair, even after 15+ calls to follow up. These guys are only focused on making the sale. No service afterwards. The only positive was my sales person Brian. He tried to do the right thing but his management refused and wasted a lot of my time. I would never do business with this business again and would also never recommend this business to anyone. The ownership and management only care about flipping cars, and have no interest in customer service or doing the right thing. read more

Lied to promised 3 free oil changes and a free detailing from the owners son got nothing. My vehicle is under a recall and central told e in July they were ordering my parts, today is Dec 2 no call back as of yet. Would never buy from again read more

If I could give zero stars I would. Last year my truck needed an airbag replaced. Fine. I called Central Ford to set up an appointment. I remember it being a hassle getting an appointment because whenever I called they said they did not have the parts in and they would call me when they were in. Never called. So I called back and made an appointment after explaining my frustration. Fine. I take the day off from work and have a family member meet me there because they said it could take a couple of hours to replace it. We show up for the appointment and they inform me that the part had not been ordered. Ok. They tell me it should be in within a week and someone will call me. They said if I don't get a call by the end of the following week I should call. I waited 2 weeks and called. In the mean time my husband disabled my driver side airbag because it was defective. So this whole time I'm driving without one. Got a new appointment. Took another day off of work to have it replaced. Mind you all my days off are UNPAID. Fine. Get there and they have the part. While I am waiting a tech comes out and asks me if I knew why my airbag light was on. I informed him my husband unplugged it. He said I would have to have my husband with plug it back in. I didn't understand this because they were replacing the airbag that was unplugged. When they were done I got in the truck to see the light still on. I did have to wait for my husband to get home and plug the new airbag in. Fast forward to this year. I got a notice that my passenger airbag parts had become available and to schedule an appointment to have it replaced. I call and speak to someone at the service desk and he tells me it would be one week for parts to come in so I should make an appointment for the week after the following. I purposely made the appointment and extra week or two out to avoid the mishap I had last time. I take another day off work, unpaid. I show up for my appointment. No. Part. I didn't get a call about it either. So I explained my frustrations to the woman at the service desk, Cathryn. She was very helpful so if you do need service done or have an issue talk to her. The parts came in later in the day so I didn't need to take an extra day off from work. It still doesn't make up for two very bad experiences. If you need service done, even a recall repair, GO SOMEWHERE ELSE. Unless you speak to Cathryn. She seems to be the only person there that knows what she is doing. read more

Went to central auto group to look at 2013 Volkswagen gli and went home with it that Night, the owner Dave and his sales crew were great making me feel like after searching and dealing with dealerships for over a month I found the right place to buy a car!! they didnt give me a good deal they gave me a great deal!!!! Laura mckelvey was outstanding to work with as our sales Person!! She went above and beyond to help me with insurance issues and the loan process. I would highly recommend stopping here for a new or used vehicle. Alex noyes read more

The service department does not believe in customer service. Three times I took my VW for service and three times something went wrong including a nice grease spot on the headliner. I now drive 30 miles out of my way to get my cars serviced. I can say that the manager was somewhat responsive. However if the techs cannot do something as simple as read the service order then you need new techs. read more

Do NOT buy your car from this dealership unless you want to be lied to. I bought my car on a Sunday and picked it up the following Monday after work. I had added a remote starter and my rims were going to be painted and they told me I would make appointments for those two things on that Monday with my salesperson, Jared. Monday rolled around and no Jared! He never showed up to work that day. The guys working there had no idea I was coming and didn't even know where my keys were. They had to put dealer plates on my car because my registration was not done and the guy there said "if Jared is ok I will make him come to your house and swap the plates for you." After waiting for forty five minutes they finally got everything together and told me to call back later in the week to schedule my servicing. I got a text the following day from Jared saying he was "sick" and my registration is ready to pick up (my fiancé ended up switching my plates and picking up my registration while I was at work- so much for Jared coming and swapping them out!) and that I can call to make an appointment. Well, I called and he was busy. He told me to call him back at a specific time. I called him back, no answer. The next day he messages me about dropping my car off. We agree to a day- Wednesday after work. I drop my car off, he assures me it will take two days and I will be able to pick it up Saturday. That Saturday rolls around and I don't hear from him. I message him asking if my car will be ready today. His reply, "it's actually we're actually still waiting for the automatic car starter to come in." So I dropped my car off Wednesday evening for what reason? If the part wasn't even in supposedly? I asked when it will be ready, no answer. I call that Monday after work and ask what is going on. I talk to some guy named Justin and he tells me "Jared doesn't know what he is talking about, I don't know what kind of drugs he did in the 80s." Real professional. He tells me the rims have not been done because of "the weather." Yeah okay. Justin assures me the car starter is already installed and my car will be ready for me Wednesday after work. Well, Jared messages me the next day (Tuesday) and tells me the rims are being painted as we speak and the remote starter is scheduled to be installed tomorrow. Hmmm? Didn't Justin just tell me the day before the starter was already installed? Yes he did. I reply "alright." Wednesday rolls around and no car and no word from anyone. I get a message from Jared Thursday with a picture of my car with the rims painted saying its headed to get the remote start now. On Thursday. So quick recap: Justin told me on Monday the starter was already installed, on Tuesday Jared told me the starter was going to be installed on Wednesday, and on Thursday Jared said the car is headed to get the starter installed. Okay. So now Friday rolls around and Jared messages me saying the car is ready and he is only there until two but they are open until six. Well that's all fine and dandy but I work at the hospital in Hartford and I get out at five. I can't exactly leave early. So I ask if someone can be there because I can make it there for 6:10. His reply "it's actually my day off today I was just in here for an hour or two to close a deal but everybody leaves at 6 if not 5:45 but we are open tomorrow from 8 to 5 pm." So now I am fricken pissed. You have had my car for TEN DAYS when you said it would take TWO and you can't bother to have someone stay an extra ten minutes??? I call on my lunch and ask to be speak to a manager and they patch me to someone named Chelsea. I explained the situation and told her I will be picking my car up tonight and she told me she's going to talk to Jared and see what see could do and call me back. NO CALL BACK. I call when I get out at five and speak to a wonderful woman named Cheryl who said she will get the paperwork ready and it will be ready for me. Cheryl you are literally the ONLY person at that dealership who did not lie to me, so thank you. Long story, I know, but it is absolutely ridiculous the amount of times I was lied and the sheer amount of time my car was there for two things, one of which takes about two hours! I worked in customer service for ten years and I am still in utter shock about the complete unprofessionalism displayed and lack of any willingness to go out of your way. I will NEVER set foot in this dealership again, not even to get my free oil change. I HIGHLY recommend if you are looking at this place for a car, do yourself a favor and go somewhere else. read more