Thanks VNA and Ms. Sigrid Hugh for excellent care you always provide me, I am real grateful and…read morealways looking forward to seeing you. Thanks again.

I should have paid attention to the reviews but I was feeling desperate to get a covid test as I…read morehad not been feeling well and in order to get a Thyroid Ultrasound that my Dr ordered I could not go to a green zone testing facility since I had a low grade fever and headache unless I had a negative covid test result. (Wondering why my Primary didn't just do the covid test? They only do an antibody screen which would do me no good if I had an active infection.) Back to my review...I'm super frustrated so I'll do my best to leave my emotions out of it. 1. Ease of setting up an appt. This part was great and the person who scheduled me was kind and efficient. 2. My actual appt was fine, not the best,, but I liked the way they only let one person into the clinic at a time and the safety measures they had in place seemed really good. I did tell the staff that I needed to get the results to my employer as soon as they were available and I was told they could email them the results. They said they would call me with the results and then email a form to my employer. 3. My test was done Wednesday afternoon and I got the phone call on Monday mid-morning. Negative thanks goodness! I asked if I could get the results emailed to me and they said no. I asked if they could take a photo of the test results and text it to me and they said no. I asked them to email my employer and they said no that was not an option. I told them I was told that it would be done when I made my appt and again when I was in the facility getting my test. They said no because of HIPAA. The only way to get my results was via mail. Frustrated I just ended the call. Upon talking with HR at my company they said I could not return to work until I had an actual copy of the results to show them. An email or photo of the lab work would have worked for my company. I called the main office of VNA to see if there was any way I could get the results and they said I would have to set up a video appt to see a Doctor to get the results emailed to me and a form sent to my employer that I could return to work. So in order to get my results I would need to set up a paid appt to get them. This is after already paying 150 dollars to have the test done. They said the test itself is free but everything else was 150 dollars. But then I couldn't even get a hardcopy or an email of the official test results without paying for another appointment? That is WRONG in my humble opinion. I asked about the virtual portal for patients, their version of mychart for those that are familiar. They said I would have had to set that up when I was in the office. That was never offered to me when I was there. I asked them why I could not do it now and they said because I had to fill out a form in the office. I said they originally sent me e-documents to sign prior to my appt so why could they not do that now? She said no because of HIPAA. This is just unnecessary BS to deal with when not feeling well and trying to get back to work! My advice...skip this place if at all possible.

I visited here this morning around 9 am and was the only patient. It was easy to find in the store…read moreas they have lots of BIG signs telling you where to go. When you get into the area, you have to register via touch screen and then the medical person takes your insurance card and driver's license. I found this whole ordeal to be much less painful than the strep throat I was diagnosed with! It was pretty obvious that I had it, one of my kids had it and when she looked in my mouth there was no doubt. I asked if I even needed the test and she said she could diagnose without it, saving me some cash. There was no push to get me out the door quickly or even to get my prescription filled there. She even asked if I had a specific pharmacy that I wanted the prescription sent to! I have a "regular" doctor who is off on Fridays, so I was glad that this option was available and would recommend it to anyone in a similar situation or without insurance. My visit (remember I didn't have the test) was $69.

The staff here is nice and the location is convenient. I came here for my second dosage of Hep-A…read moreand I was in and out in no time. The shot did not hurt at all. Score!

From the outside, the building is creepy (think dilapidated haunted house). No clear signage…read moreeither. Advantage MRI is on the lower level and is clean, warm and inviting! They have a "closed MRI" machine which is exactly what we needed. They were also able to get us in for a last minute evening appointment which we really appreciated! You get MRI images less than 10 minutes after your appt and have the option of traditional film (x-ray style) or a CD with images. Very convenient! The woman at the front desk was especially helpful. Thanks for taking good care of us!

I was referred here by my doctor and asked about an appointment later in the week. They had an…read moreavailability for a 9:00 am appt. I showed up 15 minutes early as they asked and didn't get started with my MRI until 9:40. So, I am a bit disappointed. It was't until 9:30 (when I asked what the hold up was) that I was told they were running late. So, maybe being a bit better in the 'setting expectations' department would go a long way.

The doctors and nurses at this location are amazing and get 5 stars…read more Dr Tessie Matthew's and Dr Asfar Ali were genial, cared, and were helpful.

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

"Didn't know this urgent care was here. Great people. The doctor I seen was Sheena Eettickal. What…read morea great lady ! I will be going here when needed in the future"

From the owner: " Suburban Medical Group - Immediate Care and Primary Care. Welcome to Suburban Medical Group, your…read moretrusted healthcare partner in Carol Stream. Immediate Care Services We offer immediate care services with extended hours to accommodate your unexpected medical needs. Primary Care Excellence, Your health is our priority. Our board-certified primary care physicians are dedicated to building lasting relationships with our patients. From preventive care and routine check-ups to managing chronic conditions Why Choose Suburban Medical Group? Experienced and Caring Healthcare Team Convenient Immediate Care Hours Personalized Primary Care Services State-of-the-Art Medical Facilities Commitment to Your Well-being"

Building has primary care physicians PCP, pediatricians, specialists, and other medical offices…read moremostly associated with Northwestern Medicine. Nice, clean bathrooms, water fountains, elevator.

Customer service is lacking . Went to get yearly and people were just ruderead more

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

I appreciate the doctor & staff at this this clinic. My family & I have visited this clinic a few…read moretimes while not feeling the best & I have had really good care here. The doctor & staff listened & addressed our concerns accordingly. I would recommend this clinic as I recognize the same stag through the years.

Staff was super friendly and helpful. Needed a last minute appt for my son's school physical. Was…read moreable to get in at the time and date I needed and was in and out in 30 minutes. The cost was half of what CVS charges and my regular doctor's office!